啟用 Outlook 語音存取使用者的自訂的問候語Enable a customized greeting for Outlook Voice Access users

根據預設,每個整合通訊 (UM) 撥號對應表會使用標準的.wav 檔向來電者,包括 Outlook 語音存取使用者的撥號對應表中已設定為 Outlook 語音存取號碼播放歡迎使用問候語。不過,您可建立.wav 或.wma 檔案歡迎使用問候語,並啟用 UM 撥號對應表上。By default, each Unified Messaging (UM) dial plan uses a standard .wav file for the welcome greeting that's played to callers, including Outlook Voice Access users who dial in to an Outlook Voice Access number that's been configured. However, you can create a .wav or .wma file for the welcome greeting, and then enable it on the UM dial plan.

例如,可能會想要變更預設的歡迎使用問候語,並改用提供 [歡迎使用問候語專屬於您的公司,例如 「 歡迎使用至 Outlook 語音存取的 Woodgrove Bank。 」為達成此目的,您可以記錄的自訂歡迎使用問候語並將其儲存為.wav 或.wma 檔案。然後您設定要使用的自訂歡迎使用問候語撥號。For example, you might want to change the default welcome greeting and instead provide a welcome greeting that's specific to your company, such as "Welcome to Outlook Voice Access for Woodgrove Bank." To do this, you record the customized welcome greeting and save it as a .wav or .wma file. Then you configure the dial plan to use the customized welcome greeting.

如需 Outlook 語音存取使用者可用之功能表選項的詳細資訊,請參閱《Outlook 語音存取快速參考手冊》,該手冊可以從 Microsoft 下載中心取得。For more information about the menu options available for Outlook Voice Access users, see the Quick Reference Guide for Outlook Voice Access, which is available from the Microsoft Download Center.

如需與 UM 撥號對應表相關的其他管理工作,請參閱 Dial Plan ProceduresFor additional management tasks related to UM dial plans, see Dial Plan Procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 撥號對應表 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

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您要執行的工作What do you want to do?

使用 EAC 來啟用自訂的歡迎使用問候語Use the EAC to enable a customized welcome greeting

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表In the EAC, navigate to Unified Messaging > UM dial plans.

  2. 在清單檢視中,選取您要修改的 UM 撥號] 和 [編輯編輯圖示In the list view, select the UM dial plan that you want to modify, and then click EditEdit icon.

  3. 按一下 [ UM 撥號對應表] 頁面的 [設定]。On the UM dial plan page, click Configure.

  4. 在 [ Outlook 語音存取[歡迎使用問候語,按一下 [變更] 和 [瀏覽] 找出問候語檔案。In Outlook Voice Access, under Welcome greeting, click Change, and then click Browse to locate the greeting file.

    重要

    用於歡迎使用問候語的檔案必須是 .wav 或 .wma 檔案。The file you use for the welcome greeting must be a .wav or .wma file.

  5. 您已找到檔案之後,按一下 [開啟] 和 [儲存After you've located the file, click Open, and then click Save.

使用命令介面來啟用自訂的歡迎使用問候語Use the Shell to enable a customized welcome greeting

本範例會在名為 MyUMDialPlan 的 UM 撥號對應表上,啟用一個使用 C:\UMPrompts\welcome.wav 檔案的歡迎使用問候語。This example enables a welcome greeting that uses the C:\UMPrompts\welcome.wav file on a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -Identity MyUMDialPlan -WelcomeGreetingEnabled $true -WelcomeGreetingFilename c:\UMPrompts\welcome.wav