Exchange Online 中的 MWIMWI in Exchange Online

訊息等待指示器 (MWI) 是在大部分的語音信箱系統中找到的功能。它可讓使用者知道有新的或技術面貌語音郵件訊息。在其最常見的表單中,這項功能 lights 燈表示新的或技術面貌語音訊息平台服務使用者的電話上。Message Waiting Indicator (MWI) is a feature that's found in most voice mail systems. It lets users know that they have new or unheard voice mail messages. In its most common form, this feature lights a lamp on a user's phone to indicate the presence of a new or unheard voice message.

概觀Overview

MWI 通知可以包含任何其他機制,表示新的或技術面貌語音訊息存在。訊息可以在新的電子郵件訊息或已標記為未讀取的其中一個。MWI 通知可能會採取任何一種格式:MWI notifications can include any mechanism that indicates the existence of a new or unheard voice message. The message can be in a new email message or one that's marked as unread. The MWI notification might take any of the following forms:

  • Microsoft Outlook 或 Outlook Web App 中的新語音訊息。A new voice message seen from Microsoft Outlook or Outlook Web App.

  • 數位、類比、USB 或 VoIP 電話上的燈號。A lamp on a digital, analog, USB, or VoIP phone.

  • 特殊撥號音。A special dial tone.

  • 數位、類比、USB 或 VoIP 電話之顯示螢幕上的圖示或按鈕。Icons or buttons on the display screen of a digital, analog, USB, or VoIP phone.

  • 軟體應用程式內反白顯示的通知,例如:A highlighted notification within a software application such as:

    • Lync 2010 和 2013 桌面用戶端Lync 2010 and 2013 desktop clients

    • 適用於 Windows Phone、Microsoft Surface 及 iOS 等裝置的 Lync 行動用戶端應用程式Lync Mobile client app for Windows Phone, Microsoft Surface. and iOS devices

  • 傳送到已設定為接收文字訊息之行動電話的文字或短訊服務 (SMS) 訊息。A text or Short Messaging Service (SMS) message sent to a mobile phone that's configured to receive text messages.

在 Exchange Online 中,使用者的語音信箱會儲存在他們的信箱。從使用 Outlook 語音存取電話、 使用 Outlook 或 Outlook Web App、 桌面或攜帶型電腦和行動電話用戶端可以存取它。當使用者會收到新的語音訊息時,會出現訊息其語音信箱搜尋資料夾中。如果使用 Outlook 或 Outlook Web App 存取語音訊息、 電子郵件訊息會包含語音訊息。In Exchange Online, a user's voice mail is stored in their mailbox. It can be accessed from a telephone using Outlook Voice Access, from a desktop or portable computer using Outlook or Outlook Web App, and from mobile phone clients. When a user receives a new voice message, the message appears in their Voice Mail search folder. If the voice message is accessed using Outlook or Outlook Web App, an email message will be included with the voice message.

根據預設,MWI 會開啟之所有已啟用的整合通訊 (UM) 的使用者。它會透過建立及連結至 UM 撥號對應表的 UM IP 閘道或 UM 信箱原則上設定控制。MWI 也適用於受保護的語音訊息。By default, MWI is turned on for all users who are enabled for Unified Messaging (UM). It's controlled through settings on a UM mailbox policy or on the UM IP gateways that have been created and linked to a UM dial plan. MWI also works with protected voice messages.

MWI 管理MWI administration

MWI 可以管理來設定兩個 UM 元件: UM 信箱原則與 UM IP 閘道。這兩個 UM 元件,您可以啟用或停用的 Exchange 管理命令介面中使用Set-ummailboxpolicy指令程式或Set-umipgateway指令程式 MWI 通知。您也可以使用 Exchange 系統管理中心 (EAC) 設定的設定。您可以在 Exchange 管理命令介面中使用Get-ummailboxpolicy指令程式和Get-umipgateway cmdlet 或 EAC 中檢視設定檢視 MWI 通知的狀態。MWI can be administered by configuring settings on two UM components: UM mailbox policies and UM IP gateways. For both UM components, you can enable or disable MWI notifications by using the Set-UMMailboxPolicy cmdlet or the Set-UMIPgateway cmdlet in the Exchange Management Shell. You can also configure the settings by using the Exchange admin center (EAC). You can view the status of MWI notifications by using the Get-UMMailboxPolicy cmdlet and the Get-UMIPgateway cmdlet in the Exchange Management Shell, or by viewing the settings in the EAC.

UM 信箱原則和 MWIUM mailbox policies and MWI

您可以建立 UM 信箱原則套用至一組已啟用 UM 之信箱的一組通用的 UM 原則設定。例如,您可以使用 UM 信箱原則套用 PIN 原則設定、 撥號限制和 MWI 通知設定。如果您啟用或停用 UM 信箱原則上的 MWI,它會啟用或停用的所有已啟用 UM 之使用者的 UM 信箱原則與連結。MWI 設定也可以套用至連結與 UM 撥號對應表之使用者的子集。若要深入了解 UM 信箱原則,包括如何啟用或停用已啟用 UM 的使用者群組的 MWI 請參閱UM 信箱原則程序You can create a UM mailbox policy to apply a common set of UM policy settings to a collection of UM-enabled mailboxes. For example, you can use a UM mailbox policy to apply PIN policy settings, dialing restrictions, and MWI notifications settings. If you enable or disable MWI on a UM mailbox policy, it will be enabled or disabled for all UM-enabled users who are linked with that UM mailbox policy. The MWI setting can also apply to a subset of the users who are linked with a UM dial plan. To learn more about UM mailbox policies, including how to enable or disable MWI for a group of UM-enabled users, see UM mailbox policy procedures.

您可以使用 EAC 或Set-ummailboxpolicy指令程式在 Exchange 管理命令介面來設定 [MWI] 設定,如下表所示。You can use the EAC or the Set-UMMailboxPolicy cmdlet in the Exchange Management Shell to configure the MWI setting, as shown in the following table.

UM 信箱原則上的等待訊息指示器設定Message Waiting Indicator setting on a UM mailbox policy

命令介面參數Shell parameter EAC 中有可用的設定嗎?Setting available in the EAC? 描述Description
AllowMessageWaitingIndicatorAllowMessageWaitingIndicator
Yes
AllowMessageWaitingIndicator_參數會指定連結與 UM 信箱原則的使用者是否能在收到新的語音郵件時所收到的 MWI 通知。預設值是$trueThe _AllowMessageWaitingIndicator parameter specifies whether users who are linked with a UM mailbox policy can receive MWI notifications when they receive a new voice message. The default value is $true.
啟用此設定時,MWI 通知傳送給連結與 UM IP 閘道器所採取的來電單一 UM 信箱原則的使用者。此設定可讓接收及傳送 SIP 通知訊息給已啟用 UM 之使用者的電話或 SIP 端點之 UM IP 閘道。When this setting is enabled, MWI notifications are sent to users who are linked with a single UM mailbox policy for calls taken by a UM IP gateway. This setting allows the UM IP gateway to receive and send SIP NOTIFY messages to UM-enabled users' phones or SIP endpoints.

如需如何管理 UM 信箱原則的 MWI 設定的詳細資訊,請參閱下列主題:For more information about how to manage MWI settings on a UM mailbox policy, see the following topics:

UM IP 閘道和 MWIUM IP gateways and MWI

如果您停用 UM IP 閘道器上的 MWI,將會停用所有使用者連線到 VoIP 閘道或 IP PBX 的 UM IP 閘道所表示的 MWI 的通知。停用單一的 UM IP 閘道的已連結至 UM 撥號對應表上的 MWI 可以停用所有已啟用 UM 的使用者與單一或多個 UM 撥號對應表或單一或多個 UM 信箱原則關聯的 MWI 通知。若要深入了解 UM 信箱原則,包括如何啟用或停用已啟用 UM 的使用者群組的 MWI 請參閱管理 UM 信箱原則If you disable MWI on a UM IP gateway, you'll disable MWI notifications for all users who connect to the VoIP gateway or IP PBX that's represented by the UM IP gateway. Disabling MWI on a single UM IP gateway that's linked to a UM dial plan can disable MWI notifications for all UM-enabled users associated with a single or multiple UM dial plans or a single or multiple UM mailbox policies. To learn more about UM mailbox policies, including how to enable or disable MWI for a group of UM-enabled users, see Manage a UM mailbox policy.

您可以使用 EAC 或Set-ummailboxpolicy指令程式在 Exchange 管理命令介面來設定 [MWI] 設定,如下表所示。You can use the EAC or the Set-UMMailboxPolicy cmdlet in the Exchange Management Shell to configure the MWI setting, as shown in the following table.

UM IP 閘道上的等待訊息指示器設定Message Waiting Indicator setting on a UM IP gateway

命令介面參數Shell parameter EAC 中有可用的設定嗎?Setting available in the EAC? 描述Description
MessageWaitingIndicatorAllowedMessageWaitingIndicatorAllowed
Yes
MessageWaitingIndicatorAllowed_參數會指定是否啟用 UM IP 閘道允許 SIP 通知訊息傳送給使用者相關聯 UM 撥號對應表。預設值是$trueThe _MessageWaitingIndicatorAllowed parameter specifies whether to enable the UM IP gateway to allow SIP NOTIFY messages to be sent to users associated with a UM dial plan. The default value is $true.
啟用此設定時,可以傳送語音信箱簡訊通知給使用者的 UM IP 閘道所接聽的來電。此設定可讓傳送訊息等待通知給已啟用 UM 之使用者的 UM IP 閘道。When this setting is enabled, voice mail notifications can be sent to users for calls that are received by the UM IP gateway. This setting allows the UM IP gateway to send message-waiting notifications to UM-enabled users.

如需如何管理 MWI 設定的詳細資訊,請參閱下列主題:For more information about how to manage MWI settings, see the following topics:

語音信箱訊息和未接來電的簡訊 (SMS) 通知Text message (SMS) notifications for voice mail messages and missed calls

如先前所述,MWI 通知是表示新的語音郵件訊息存在任何機制。除了已討論的機制,使用者可以具有語音訊息等待透過文字訊息,也稱為 SMS (短訊息服務) 訊息的通知。這是針對較傳統淺掃描或其他機制的新語音訊息 MWI 通知不同類型。As mentioned earlier, an MWI notification is any mechanism that indicates the existence of a new voice mail message. In addition to the mechanisms already discussed, users can be notified that they have a voice message waiting via a text message, also called an SMS (Short Message Service) message. This is a different type of MWI notification for new voice messages than the traditional light or other mechanisms.

當來電者會保留新的語音訊息的文字訊息會傳送到使用者的行動電話。使用者也可以接收簡訊通知他們他們錯過撥打的電話及語音訊息不留時。未接的來電通知的文字訊息可以傳送給以及新的語音信箱通知使用者。A text message is sent to a user's mobile phone when a caller leaves a new voice message. Users can also receive a text message that notifies them when they miss a phone call and a voice message isn't left. The missed call notification text message can be sent to the user along with the new voice mail notification.

注意

傳送給使用者的簡訊包括語音信箱預覽。The text message that's sent to a user includes voice mail preview.

文字訊息通知的 UM IP 閘道或 UM 信箱原則上使用比 MWI 設定不同的設定。UM 信箱原則與 UM 信箱上所設定的新語音信箱和未接的來電的文字訊息通知。您可以啟用或停用 Exchange 管理命令介面中使用Set-ummailboxpolicy指令程式和Set-ummailbox指令程式的文字訊息通知。您可以使用Get-ummailboxpolicy指令程式和Get-ummailbox指令程式來檢視的文字訊息通知的狀態。您不可以在 EAC 中設定文字訊息通知。Text message notifications use different settings than the MWI settings on the UM IP gateway or the UM mailbox policy. Text message notifications for new voice mail and missed calls are configured on UM mailbox policies and UM mailboxes. You can enable or disable text message notifications by using the Set-UMMailboxPolicy cmdlet and the Set-UMMailbox cmdlet in the Exchange Management Shell. You can view the status of text message notifications by using the Get-UMMailboxPolicy cmdlet and the Get-UMMailbox cmdlet. It's not possible to configure text message notifications in the EAC.

下表展示 UM 信箱上的參數,您必須設定這些參數,使用者才能收到語音郵件和未接來電通知簡訊:The following table shows the parameter on a UM mailbox that must be configured for a user to receive text messages for voice mail and missed call notifications:

使用者的信箱上的文字訊息通知設定Text message notification settings on a user's mailbox

UMSMSNotificationOptionUMSMSNotificationOption
No
UMSMSNotificationOption_參數會指定是否已啟用 UM 的使用者可以接收僅、 語音信箱文字訊息通知的語音信箱和未接的來電或不允許收到通知。此參數的值是: VoiceMailVoiceMailAndMissedCalls,及None。預設值是NoneThe _UMSMSNotificationOption parameter specifies whether a UM-enabled user can receive text message notifications for voice mail only, for voice mail and missed calls, or isn't allowed to receive notifications. The values for this parameter are: VoiceMail, VoiceMailAndMissedCalls, and None. The default value is None.

如需如何管理使用者信箱上之簡訊通知設定的詳細資訊,請參閱下列主題:For more information about how to manage text message notification settings on a user's mailbox, see the following topics:

下表展示 UM 信箱原則上的參數,您必須設定這些參數,使用者才能收到語音郵件和未接來電通知簡訊:The following table shows the parameter on a UM mailbox policy that must be configured for a user to receive text messages for voice mail and missed call notifications:

UM 信箱原則上的簡訊和未接來電通知設定Text message and missed call notification settings on a UM mailbox policy

命令介面參數Shell parameter EAC 中有可用的設定嗎?Setting available in the EAC? 描述Description
AllowSMSNotificationAllowSMSNotification
No
AllowSMSNotification_參數會指定是否已啟用 UM 之使用者的信箱關聯的 UM 信箱原則允許接收其行動電話上的文字訊息通知。如果此參數設為$true,您也必須使用Set-ummailbox指令程式並將_UMSMSNotificationOption_參數設為已啟用 UM 的使用者即可選擇是否要voicemailVoiceMailAndMissedCalls。預設值是$trueThe _AllowSMSNotification parameter specifies whether UM-enabled users whose mailboxes are associated with the UM mailbox policy are allowed to receive text message notifications on their mobile phones. If this parameter is set to $true, you must also use the Set-UMMailbox cmdlet and set the UMSMSNotificationOption parameter for the UM-enabled user to either voicemail or VoiceMailAndMissedCalls. The default value is $true.

如需如何管理簡訊通知設定的詳細資訊,請參閱下列主題:For more information about how to manage text message notification settings, see the following topics:

若要讓語音郵件和未接來電的簡訊通知正常運作,您必須執行以下工作:For text message notifications for voice mail and missed calls to work correctly, you must perform the following tasks:

  1. 使用 EAC 或 Exchange 管理命令介面來啟用 UM 的使用者並將其連結至正確的 UM 信箱原則。Use either the EAC or the Exchange Management Shell to enable the user for UM and link them to the correct UM mailbox policy.

  2. 連結至使用者的 UM 信箱原則] 確認 [ AllowSMSNotification_參數已設為$true。若要將參數設定為$true,執行下列命令: Set-UMMailboxPolicy -id MyUMMailboxPolicy - AllowSMSNotification $trueOn the UM mailbox policy that's linked to the user, verify that the _AllowSMSNotification parameter is set to $true. To set the parameter to $true, run the following command: Set-UMMailboxPolicy -id MyUMMailboxPolicy - AllowSMSNotification $true.

  3. 在使用者的信箱上,將 UMSMSNotificationOption 參數設為 VoiceMailAndMissedCallsVoiceMail 以啟用簡訊通知。On the user's mailbox, enable text message notifications by setting the UMSMSNotificationOption parameter to VoiceMailAndMissedCalls or VoiceMail.

  4. 預設值是因為None,您必須從 Exchange 管理命令介面中執行下列命令並將文字訊息通知選項設定為其中一個VoiceMailAndMissedCallsVoiceMail。例如: Set-UMMailbox- -id MyUMMailbox -UMSMSNotificationOption VoiceMailAndMissedCallsBecause the default setting is None, you must run the following command from the Exchange Management Shell and set the text message notification option to either VoiceMailAndMissedCalls or VoiceMail. For example: Set-UMMailbox- -id MyUMMailbox -UMSMSNotificationOption VoiceMailAndMissedCalls.

    重要

    您必須將 UM 信箱原則上的 AllowSMSNotification 參數和使用者信箱上的 UMSMSNotificationOption 參數設為 $true,SMS 通知才能運作。The AllowSMSNotification parameter on the UM mailbox policy and the UMSMSNotificationOption parameter on the user's mailbox must both be set to $true for SMS notifications to work.

除了您設定 UM 信箱原則與使用者的信箱啟用新的語音信箱和未接的來電的文字訊息通知使用者必須啟用並設定文字訊息通知時登入 Outlook Web App。若要安裝及設定文字訊息通知,使用者必須:In addition to your configuring the UM mailbox policy and the user's mailbox to enable text message notifications for new voice mail and missed calls, the user must enable and configure text message notifications when they sign in to Outlook Web App. To set up and configure text message notifications, the user must:

  1. 登入 Outlook Web App 並前往 [選項] > [電話] > [語音信箱]Sign in to Outlook Web App and go to Options > Phone > Voice mail.

  2. [語音信箱] 頁面的 [通知] 下,按一下 [設定通知]On the Voice Mail page, under Notifications, click Set up notifications.

  3. [簡訊] 頁面中按一下 [開啟通知] 按鈕。On the Text messaging page, click the Turn on notifications button.

    警告

    請勿按下 [語音信箱通知],否則您將會返回 [語音信箱] 頁面。Don't click Voice mail notifications or it will take you back to the Voice mail page.

  4. [簡訊] 頁面的 [地區設定] 下,使用下拉式清單來選取簡訊行動電信業者的地區設定或位置。On the Text messaging page, under Locale, use the drop-down list to select the locale or location of the text messaging mobile operator.

  5. [簡訊] 頁面的 [行動電信業者] 下,使用下拉式清單來選取簡訊行動電信業者,接著按 [下一步]On the Text messaging page, under Mobile operator, use the drop-down list to select the text messaging mobile operator, and then click Next.

  6. 文字郵件] 頁面的 [輸入您的電話號碼,按一下 [下一步] 方塊中,輸入用於文字訊息通知的行動電話號碼然後再按 [下一步。6 位數密碼會傳送至行動電話。如果您沒有收到密碼,請按一下 [我沒有收到密碼和需要傳送一次On the Text messaging page, in the Enter your phone number and click Next box, enter the mobile phone number that's used for text message notifications, and then click Next. A six-digit passcode will be sent to the mobile phone. If you didn't receive a passcode, click I didn't receive a passcode and need it sent again.

  7. [密碼] 方塊中輸入密碼,然後按一下 [完成]Enter the passcode in the Passcode box, and then click Finish.

  8. 使用者可讓文字訊息通知之後,他們可以設定語音信箱簡訊通知頁面上按一下 [簡訊。將會採取語音信箱] 頁面上,他們可以在其中捲動至 [通知] 區段和未接的來電和語音信箱文字訊息通知選項設定的備份。After the user enables text message notifications, they can click Set up voice mail notifications on the Text Messaging page. They'll be taken back to the voice mail page, where they can scroll down to the Notifications section and set up text message notification options for missed calls and voice mail.