啟用使用者的語音信箱Enable a user for voice mail

當您啟用使用者的整合通訊 (UM) 時,一組預設屬性套用至使用者和使用者將能夠使用整合通訊所含的語音信箱功能。啟用使用者的語音信箱後,您必須新增使用者工作階段初始通訊協定 (SIP) 位址如果它們指派給 UM 信箱原則連結至 SIP URI 撥號對應表的選項。或者,您可以將 E.164 號碼之使用者如果它們指派給 UM 信箱原則連結至撥號對應表 E.164。在這兩種情況下,使用者仍必須設定分機號碼。When you enable a user for Unified Messaging (UM), a default set of properties are applied to the user, and the user will be able to use the voice mail features included with Unified Messaging. After you enable a user for voice mail, you have the option of adding a Session Initiation Protocol (SIP) address for the user if they're assigned to a UM mailbox policy that's linked to a SIP URI dial plan. Or, you can add an E.164 number for the user if they're assigned to a UM mailbox policy that's linked to an E.164 dial plan. In both cases, the user must still have an extension number configured.

需要與電話分機號碼、 SIP 統一資源識別元 (URI) 或 E.164 撥號對應表關聯每位使用者的分機號碼。分機號碼必須是正確的號碼的數字,指定在 UM 撥號對應表的 UM 信箱原則。An extension number is required for each user that's associated with a telephone extension, SIP Uniform Resource Identifier (URI), or E.164 dial plan. The extension number must be the correct number of digits, as specified in the UM dial plan for the UM mailbox policy.

注意

您必須新增、 移除或修改所有已啟用 UM 之使用者的分機號碼使用 EAC 或命令介面中,即使其所連結的 SIP URI 或撥號對應表 E.164。若要新增、 移除或修改 SIP 位址或使用者的 E.164 號碼、 您需要使用命令介面,因為這些選項不適用於 live @ EAC。You must add, remove, or modify extension numbers for all UM-enabled users by using the EAC or the Shell, even if they're linked to a SIP URI or E.164 dial plan. To add, remove or modify SIP address or E.164 numbers for users, you'll need to use the Shell because those options aren't available in the EAC.

如需與啟用語音信箱之使用者相關的其他管理工作,請參閱擁有郵件功能的語音使用者程序For additional management tasks related to users who are enabled for voice mail, see Voice mail-enabled user procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間:5 分鐘。Estimated time to complete: 5 minutes.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 信箱 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 執行這些程序之前,請確認已建立 UM 信箱原則。如需詳細步驟,請參閱 <建立 UM 信箱原則Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

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您要執行的工作What do you want to do?

使用 EAC 來啟用使用者的語音信箱Use the EAC to enable a user for voice mail

  1. 在 EAC 中,按一下 [收件者]*In the EAC, click *Recipients.

  2. 在 [清單] 檢視中,選取您要對於整合通訊啟用信箱的使用者。In the List view, select the user whose mailbox you want to enable for Unified Messaging.

  3. 在 [詳細資料] 窗格中,在 [電話和語音功能] 按一下 [啟用In the Details pane, under Phone and Voice Features, click Enable.

  4. [啟用 UM 信箱] 頁面上,按一下 [UI 信箱原則] 旁邊的 [瀏覽] 按鈕,從清單中找出 UM 信箱原則以便指派使用者,然後按一下 [確定]On the Enable UM mailbox page, click the Browse button next to UM mailbox policy, locate the UM mailbox policy to assign the user from the list, and then click OK.

  5. 在 [啟用 UM 信箱] 頁面上填妥下列方塊:On the Enable UM mailbox page, complete the following boxes:

    • SIP 位址E.164 號碼SIP 位址E.164 號碼] 文字方塊中,輸入使用者的 SIP 位址或 E.164 號碼。當您啟用整合通訊的使用者指派給 UM 信箱原則連結至 [SIP URI] 或 [撥號對應表 E.164 則這些選項。您無法新增的 SIP 位址或使用者的 E.164 號碼如果使用者是與電話分機撥號對應表相關聯。SIP address or E.164 number In the SIP address or E.164 number text box, enter the SIP address or E.164 number for the user. These options are available if the user that you enable for Unified Messaging is assigned to a UM mailbox policy that's linked to either a SIP URI or an E.164 dial plan. You can't add a SIP address or E.164 number for a user if the user is associated with a telephone extension dial plan.

      當您將使用者指派給 UM 信箱原則連結至 SIP URI 或撥號對應表 E.164 時,您必須輸入使用者的分機號碼。當存取其信箱透過 Outlook 語音存取使用者會使用此分機號碼。您在此方塊中設定的數字數目必須符合的 SIP URI 上設定的數字數目或撥號對應表 E.164。When you assign a user to a UM mailbox policy that's linked to a SIP URI or E.164 dial plan, you must enter an extension number for the user. The user will use this extension number when accessing their mailbox via Outlook Voice Access. The number of digits that you configure in this box must match the number of digits configured on the SIP URI or E.164 dial plan.

    • 分機號碼 使用此文字方塊可針對您要其啟用 UM 的使用者,手動輸入分機號碼。Extension number Use this text box to manually enter the extension number for the user you're enabling for UM.

      您必須為使用者提供有效的分機號碼和必須符合撥號對應表上指定的數字數目。您只可以輸入數字 1 到 20。典型的分機號碼是 3 到 7 位數字長。連結至 UM 信箱原則指派給使用者的撥號對應表上設置分機中的數字數目。You must provide a valid extension number for the user and must match the number of digits specified on the dial plan. You can only enter digits from 1 through 20. The typical extension number is 3 to 7 digits long. The number of digits in the extension is set on the dial plan that's linked to the UM mailbox policy that's assigned to the user.

    • Pin 碼設定] 下完成下列設定:Under PIN settings, complete the following:

    • 自動產生的 PIN按一下此按鈕可自動產生用於透過 Outlook 語音存取語音信箱存取已啟用 UM 之使用者的 PIN。這是預設設定。PIN 會自動產生 PIN 原則指派給使用者的 UM 信箱原則上設定為基礎。使用此設定可協助保護使用者的 PIN。PIN 傳送給他們收到之後他們正在啟用 UM 的歡迎訊息中的使用者。根據預設,他們必須先登入他們的信箱若要取得其語音信箱時變更此 PIN。Automatically generate PIN Click this button to automatically generate a PIN for the UM-enabled user to use for voice mail access via Outlook Voice Access. This is the default setting. The PIN is automatically generated based on the PIN policies configured on the UM mailbox policy assigned to the user. Using this setting will help protect the user's PIN. The PIN is sent to the user in the welcome message they receive after they're enabled for UM. By default, they'll have to change this PIN when they first sign in to their mailbox to get their voice mail.

    • 類型 PIN按一下此按鈕可輸入使用者用以存取語音信箱系統的 pin 碼。PIN 必須符合在已啟用 UM 的使用者相關聯的 UM 信箱原則上設定 PIN 原則設定。例如,如果 UM 信箱原則設定為接受包含七個或多個字的 Pin,您在此方塊中輸入的 pin 碼必須至少七位數字的 long。Type a PIN Click this button to enter a PIN that the user will use to access the voice mail system. The PIN must comply with the PIN policy settings configured on the UM mailbox policy associated with this UM-enabled user. For example, if the UM mailbox policy is configured to accept only PINs that contain seven or more digits, the PIN you enter in this box must be at least seven digits long.

    • 需要使用者在重設其 PIN 第一次登入選取此核取方塊強制使用者從第一次使用 Outlook 語音存取電話存取語音信箱系統時重設其語音信箱 pin 碼。將提示時輸入更熟悉給他們的 PIN。它會強制已啟用 UM 的使用者在第一次登入時以協助防止未經授權存取其資料與收件匣變更其 PIN 安全性的最佳作法。預設會選取此核取方塊。Require the user to reset their PIN the first time they sign in Select this check box to force the user to reset their voice mail PIN when they access the voice mail system from a telephone using Outlook Voice Access for the first time. They will be prompted to enter a PIN that's more familiar to them.It's a security best practice to force UM-enabled users to change their PIN when they first sign in to help protect against unauthorized access to their data and Inbox. This check box is selected by default.

  6. 在 [啟用 UM 信箱] 頁面上檢閱您的設定。按一下 [完成] 以啟用使用者的語音信箱。按一下 [備份進行組態變更。On the Enable UM mailbox page, review your settings. Click Finish to enable the user for voice mail. Click Back to make configuration changes.

使用命令介面來啟用使用者的語音信箱Use the Shell to enable a user for voice mail

此範例會針對 tonysmith@contoso.com 這個信箱啟用整合通訊、將分機號碼設定為 51234、將使用者的 PIN 碼設定為 5643892,並將使用者指派到名稱為 MyUMMailboxPolicy 的 UM 信箱原則。This example enables Unified Messaging on the mailbox of tonysmith@contoso.com, sets the extension number to 51234, sets the PIN for the user to 5643892, and assigns the user to a UM mailbox policy named MyUMMailboxPolicy.

Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyUMMailboxPolicy -Extensions 51234 -PIN 5643892 -PINExpired $true

此範例會針對 tonysmith@contoso.com 這個信箱啟用整合通訊、將使用者指派到名稱為 MyUMMailboxPolicy 的 UM 信箱原則,並設定使用者的分機號碼、SIP 位址及 PIN 碼。This example enables Unified Messaging on the mailbox of tonysmith@contoso.com, assigns the user to a UM mailbox policy named MyUMMailboxPolicy, and sets the extension number, SIP address, and PIN for the user.

Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyUMMailboxPolicy -Extensions 51234 -PIN 5643892 -SIPResourceIdentifier "tonysmith@contoso.com" -PINExpired $true