管理使用者的語音郵件設定Manage voice mail settings for a user

您可以檢視或設定整合通訊 (UM) 和語音信箱功能及使用者已啟用 UM 和語音信箱的組態設定。例如,您可以執行下列動作:You can view or set the Unified Messaging (UM) and voice mail features and configuration settings for a user that's been enabled for UM and voice mail. For example, you can do the following:

  • 重設其 Outlook Voice Access 的 PIN 碼。Reset their Outlook Voice Access PIN.

  • 新增個人操作員分機號碼。Add a personal operator extension number.

  • 新增其他分機號碼。Add other extension numbers.

  • 啟用或停用自動語音辨識 (ASR)。Enable or disable Automatic Speech Recognition (ASR).

  • 啟用或停用自動答錄規則。Enable or disable Call Answering Rules.

  • 啟用或停用他們的電子郵件或行事曆存取功能。Enable or disable access to their email or calendar.

注意

部分設定與功能只能透過命令介面進行設定。Some of the settings and features can only be configured by using the Shell.

如需與啟用語音信箱之使用者相關的其他管理工作,請參閱擁有郵件功能的語音使用者程序For additional management tasks related to users who are enabled for voice mail, see Voice mail-enabled user procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間:5 分鐘。Estimated time to complete: 5 minutes.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 信箱 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 執行這些程序之前,請確認已建立 UM 信箱原則。如需詳細步驟,請參閱 <建立 UM 信箱原則Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 執行這些程序之前,請確認現有使用者目前已啟用整合通訊。如需詳細步驟,請參閱 <啟用使用者的語音信箱Before you perform these procedures, confirm that the existing user is currently enabled for Unified Messaging. For detailed steps, see Enable a user for voice mail.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Exchange 系統管理中心的鍵盤快速鍵For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?在 Exchange 論壇中尋求協助。 論壇的網址為:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EAC 來檢視或設定啟用 UM 功能之使用者的內容Use the EAC to view or configure a UM-enabled user's properties

  1. 在 EAC 中,瀏覽至 [收件者 > 信箱In the EAC, navigate to Recipients > Mailboxes.

  2. 在清單檢視中,選擇您要變更 UM 信箱原則的信箱。In the list view, select the mailbox for which you want to change the UM mailbox policy.

  3. 在詳細資料窗格的電話及語音功能 > 整合通訊,按一下 [檢視詳細資料In the details pane, under Phone and Voice Features > Unified Messaging, click View details.

  4. 在 [ UM 信箱] 頁面上,按一下 [ UM 信箱設定來檢視或變更現有已啟用 UM 之使用者的下列 UM 內容:On the UM Mailbox page, click UM mailbox settings to view or change the following UM properties for an existing UM-enabled user:

    • PIN 狀態此僅供顯示欄位會顯示使用者的信箱狀態。根據預設,當使用者已啟用 UM 的 PIN 狀態被列為出未鎖定。不過,如果使用者已輸入正確的 Outlook 語音存取 PIN 多次,狀態被列為鎖定取出PIN Status This display-only field shows the status of the user's mailbox. By default, when a user is UM-enabled, the PIN status is listed as Not locked out. However, if the user has input an incorrect Outlook Voice Access PIN multiple times, the status is listed as Locked Out.

    • UM 信箱原則此方塊會顯示已啟用 UM 的使用者相關聯的 UM 信箱原則的名稱。您可以按一下 [瀏覽] 找出並指定要與此 UM 信箱相關聯的 UM 信箱原則。UM mailbox policy This box shows the name of the UM mailbox policy associated with the UM-enabled user. You can click Browse to locate and specify the UM mailbox policy to be associated with this UM mailbox.

    • 個人操作員分機號碼使用此方塊可指定使用者的操作員分機號碼。根據預設,不被設定分機號碼。分機號碼長度可以是介於 1 到 20 個字元。這可讓來電轉接至您在此方塊中指定的分機號碼已啟用 UM 的使用者。Personal operator extension Use this box to specify the operator extension number for the user. By default, an extension number isn't configured. The length of the extension number can be from 1 through 20 characters. This enables incoming calls for the UM-enabled user to be forwarded to the extension number that you specify in this box.

      您可以在撥號對應表和自動語音應答上設定其他類型的操作員分機號碼。不過,這些副檔名通常原本用意是全公司接待員或運算子。當行政助理或個人助理接聽來電之前他們正在接聽電話的特定使用者無法使用個人操作員分機設定。You can configure other types of operator extension numbers on dial plans and auto attendants. However, those extensions are generally meant for company-wide receptionists or operators. The personal operator extension setting could be used when an administrative assistant or personal assistant answers incoming calls before they're answered for a particular user.

  5. 您可以在 [ UM 信箱] 頁面上的 [其他分機] 下方新增、 變更及檢視使用者的分機號碼。On the UM Mailbox page, under Other extensions, you can add, change, and view extension numbers for the user.

    • 若要新增的分機號碼,按一下 [新增新增圖示。在 [新增其他分機] 頁面上選取 UM 撥號對應表,使用 [瀏覽,然後分機號碼] 方塊中輸入分機號碼。To add an extension number, click AddAdd Icon. On the Add another extension page, use Browse to select the UM dial plan, and then enter the extension number in the Extension number box.

    • 若要移除分機號碼,選取您要移除的分機號碼,,然後按一下 [移除移除圖示To remove an extension number, select the extension number you want to remove, and then click RemoveRemove icon.

  6. 如果您進行任何變更,請按一下 [儲存]。If you make any changes, click Save.

使用命令介面為已啟用 UM 功能的使用者設定功能Use the Shell to configure features for a UM-enabled user

此範例會停用「在電話上播放」和未接來電通知,但是會啟用簡訊 (SMS) 通知。This example disables Play on Phone and missed call notifications, but enables text message (SMS) notifications.

注意

內部部署和混合式部署中,當您正在整合 Unified Messaging 和 Lync Server 服務未接來電通知都無法提供具有信箱位於 Exchange 2007 或 Exchange 2010 信箱伺服器上的使用者。當使用者中斷通話傳送至信箱伺服器之前,會產生未接的來電通知。For on-premises and hybrid deployments, when you're integrating Unified Messaging and Lync Server, missed call notifications aren't available to users who have a mailbox located on an Exchange 2007 or Exchange 2010 Mailbox server. A missed call notification is generated when a user disconnects before the call is sent to a Mailbox server.

Set-UMMailbox -Identity tony@contoso.com -UMEnabled $true -UMMailboxPolicy AdminPolicy -MissedCallNotificationEnabled $false -PlayonPhoneEnabled $false -SMSMessageWaitingNotificationEnabled $true

此範例會讓使用者在使用 Outlook 語音存取時無法存取行事曆,但可存取電子郵件。This example prevents a user from accessing the calendar, but enables access to email when the user is using Outlook Voice Access.

Set-UMMailbox -Identity tony@contoso.com -UMEnabled $true -UMMailboxPolicy AdminPolicy -Extension 523456 -FAXEnabled $true -TUIAccessToCal $false -TUIAccessToEmail True

此範例會讓使用者在使用 Outlook 語音存取時無法存取行事曆及電子郵件。This example prevents a user from accessing the calendar and email when the user is using Outlook Voice Access.

Set-UMMailbox -Identity tony@contoso.com -TUIAccessToCalendarEnabled $false -TUIAccessToEmailEnabled $false

此範例可防止使用者建立自動答錄規則、接收傳入的傳真與使用 Outlook 語音存取功能,但是會啟用自動語音辨識 (ASR)。This example prevents a user from creating call answering rules, receiving incoming faxes, and using Outlook Voice Access, but enables Automatic Speech Recognition (ASR).

Set-UMMailbox -Identity tony@contoso.com -AutomaticSpeechRecognitionEnabled $true -CallAnsweringRulesEnabled $false -FaxEnabled $false -SubscriberAccessEnabled $false 

使用命令介面來檢視啟用 UM 之使用者的內容Use the Shell to view a UM-enabled user's properties

本範例以格式化清單的方式顯示樹系中所有啟用 UM 功能的信箱清單。This example displays a list of all the UM-enabled mailboxes in the forest in a formatted list.

Get-UMMailbox | Format-List

本範例顯示 tonysmith@contoso.com 的 UM 信箱內容。This example displays the UM mailbox properties for tonysmith@contoso.com.

Get-UMMailbox -Identity tonysmith@contoso.com

重要

如果您正在執行 Exchange 2007 和 Exchange 2013 使用者信箱位於 Exchange 2007 信箱伺服器上,執行Get-ummailbox指令程式將不會正確運作。若要解決此問題,請從 Exchange 2007 伺服器或執行 Exchange 2007 系統管理工具的電腦執行Get-ummailbox指令程式。When you're running Exchange 2007 and Exchange 2013 and the user's mailbox is located on an Exchange 2007 Mailbox server, running the Get-UMMailbox cmdlet won't work correctly. To resolve the issue, run the Get-UMMailbox cmdlet from an Exchange 2007 server or a computer running the Exchange 2007 administrative tools.