使用 TeamViewer 來遠端管理 Intune 裝置Use TeamViewer to remotely administer Intune devices

由 Intune 管理的裝置可以從遠端使用 TeamViewer 來管理。Devices managed by Intune can be administered remotely using TeamViewer. TeamViewer 是可分開購買的第三方廠商程式。TeamViewer is a third party program that you purchase separately. 本主題說明如何設定 TeamViewer 搭配 Intune,以及從遠端管理裝置。This topic shows you how to configure TeamViewer within Intune, and to remotely administer a device.

必要條件Prerequisites

  • 使用支援的裝置。Use a supported device. Intune 受控的 Android、Windows、iOS 和 macOS 裝置支援遠端管理。Intune-managed Android, Windows, iOS, and macOS devices support remote administration. TeamViewer 可能不支援 Windows Holographic (HoloLens)、Windows Team (Surface Hub) 或 Windows 10 S。針對其支援性,請參閱 TeamViewer 以取得更新。TeamViewer may not support Windows Holographic (HoloLens), Windows Team (Surface Hub), or Windows 10 S. For supportability, see TeamViewer for any updates.

  • Azure 入口網站中的 Intune 系統管理員必須有下列 Intune 角色The Intune administrator within the Azure portal must have following Intune roles:

    • 更新遠端協助:可讓系統管理員修改 TeamViewer 連接器設定Update Remote Assistance: Allows administrators to modify the TeamViewer connector settings
    • 要求遠端協助:可讓系統管理員為任何使用者啟動新的遠端協助工作階段。Request Remote Assistance: Allows administrators to start a new remote assistance session for any user. 此角色的使用者不會受到範圍內的任何 Intune 角色限制。Users with this role are not limited by any Intune role within a scope. 此外,在一個範圍內受指派為 Intune 角色的使用者或裝置群組,也可以要求遠端協助。Also, user or device groups assigned an Intune role within a scope can also request remote assistance.
  • 包含登入認證的 TeamViewer 帳戶A TeamViewer account with the sign-in credentials

藉由使用 TeamViewer,您允許適用於 Intune 連接器的 TeamViewer 建立 TeamViewer 工作階段、讀取 Active Directory 資料,以及儲存 TeamViewer 帳戶存取權杖。By using TeamViewer, you're allowing the TeamViewer for Intune Connector to create TeamViewer sessions, read Active Directory data, and save the TeamViewer account access token.

設定 TeamViewer 連接器Configure the TeamViewer connector

若要為裝置提供遠端協助,請使用下列步驟來設定 Intune TeamViewer 連接器:To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps:

  1. Azure 入口網站中,選取 [所有服務],並搜尋 Microsoft IntuneIn the Azure portal, select All Services, and search for Microsoft Intune.
  2. 在 [Microsoft Intune] 中,選取 [裝置],然後選取 [TeamViewer 連接器]。In Microsoft Intune, select Devices, and then select TeamViewer Connector.
  3. 選取 [連線] 並接受授權合約。Select Connect, and then accept the license agreement.
  4. 選取 [登入 TeamViewer 進行授權]。Select Log in to TeamViewer to authorize.
  5. 隨即開啟一個網頁來顯示 TeamViewer 網站。A web page opens to the TeamViewer site. 輸入您的 TeamViewer 授權認證,然後 [登入]。Enter your TeamViewer license credentials, and then Sign In.

遠端管理裝置Remotely administer a device

設定連接器後,您可以從遠端管理裝置。After the connector is configured, you're ready to remotely administer a device. 請使用下列步驟:Use the following steps:

  1. Azure 入口網站中,選取 [所有服務],並搜尋 Microsoft IntuneIn the Azure portal, select All Services, and search for Microsoft Intune.
  2. 在 [Microsoft Intune] 中,選取 [裝置],然後選取 [所有裝置]。In Microsoft Intune, select Devices, and then select All devices.
  3. 從清單中,選取您想要遠端管理的裝置。From the list, select the device that you want to remotely administer. 在裝置屬性中,選取 [新的遠端協助工作階段]。In the device properties, select New Remote Assistance Session.
  4. 當 Intune 連線至 TeamViewer 服務之後,您將會看到一些裝置的相關資訊。After Intune connects to the TeamViewer service, you'll see some information about the device. [連線] 以啟動遠端工作階段。Connect to start the remote session.

使用 TeamViewer 從遠端管理 Android 裝置:範例

當您開始遠端工作階段,終端使用者會在其裝置的公司入口網站應用程式圖示上看到通知旗標。When you start a remote session, an end user sees a notification flag on the Company Portal app icon on their device. 當應用程式開啟時,也會顯示通知。A notification also displays when the app opens. 接著,使用者就能接受遠端協助要求。The user can then accept the remote assistance request.

在 TeamViewer 中,您可以在裝置上完成一系列動作,包括控制裝置。In TeamViewer, you can complete a range of actions on the device, including taking control of the device. 對於您可以執行的作業之完整詳細資料,請參閱 TeamViewer guidance (TeamViewer 指導)。For full details of what you can do, see the TeamViewer guidance.

完成後,請關閉 TeamViewer 視窗。When finished, close the TeamViewer window.