如何取得 Microsoft Intune 支援How to get support for Microsoft Intune

Microsoft 為 Microsoft Intune 提供全球的技術、售前、帳單及訂閱支援。Microsoft provides global technical, pre-sales, billing, and subscription support for Microsoft Intune. 付費及試用訂閱可透過網路和電話兩種途徑取得支援服務。Support is available both online and by phone for paid and trial subscriptions. 線上技術支援提供英文與日文。Online technical support is available in English and Japanese. 電話支援與線上帳單支援另提供其他語言。Phone support and online billing support are available in additional languages.

重要

針對與 Intune 搭配使用但不是由 Microsoft 所開發之產品 (例如 Saaswedo、Cisco 或 Lookout) 的技術支援,請先連絡該產品的供應商。For technical support with third-party products that work with Intune (like Saaswedo, Cisco, or Lookout), contact the supplier of that product first. 在向 Intune 支援開啟要求之前,請確定您已正確設定其他產品。Before you open a request with Intune support, make sure you configured the other product correctly.

建立線上支援票證Create an online support ticket

身為 IT 系統管理員,您可以透過下列步驟,從 Azure 入口網站提出支援票證:As an IT admin, you can file a support ticket from the Azure portal by using the following steps:

注意

您必須是 Intune 服務管理員或全域管理員才能建立線上支援票證。You must be an Intune Service Administrator or Global Administrator to create an online support ticket. 如需詳細資料,請參閱 Assigning administrator roles (指派系統管理員角色)。For details, see Assigning administrator roles.

  1. 使用您的 Intune 系統管理員認證來登入 Azure 入口網站 (https://portal.azure.com),然後選擇 [?]Log on to the Azure portal (https://portal.azure.com) with your Intune admin credentials, choose the ? 圖示,然後選取 [說明 + 支援] 以移至 Azure 說明 + 支援頁面。icon in the upper-right corner of the portal, and then select Help + support to go to the Azure Help + support page.

    反白顯示 [說明 + 支援] 連結的 Azure 入口網站說明及支援問號連結螢幕擷取畫面

  2. 在 Azure [說明及支援] 頁面上,選取 [新增支援要求]。On the Azure Help and support page, select New support request.

    反白顯示 [新增支援要求] 連結的 Azure 入口網站 [說明及支援] 頁面螢幕擷取畫面

  3. 在 [基本概念] 刀鋒視窗中,針對大部分的 Intune 技術支援問題選擇下列選項:On the Basics blade, for most Intune technical support issues, choose the following options:

    • 問題類型技術Issue type: Technical

    • 服務Microsoft IntuneService: Microsoft Intune

    • 支援方案技術支援 - 包含 (對於 Intune 技術問題,支援是免費) 或 PremierSupport plan: Technical support - included (for Intune technical issues, support is complimentary) or Premier

      重要

      • 如果您是 Premier 客戶,而且看不到支援計劃:Premier,請連絡技術帳戶管理員,以協助連結合約和租用戶。If you are a Premier customer and don't see Support plan: Premier, contact your Technical Account Manager for help linking your contract and tenant.
      • Intune 支援與 Intune 搭配 Configuration Manager 的支援為免費。Support for Intune, and for Intune when used with Configuration Manager, is free of charge. 若要檢閱頂級支援供應項目的詳細資訊,請參閱服務的描述文件的 5.3.3<諮詢服務>一節。To review details of the Premier Support offering, see the Description of Services documentation, section 5.3.3 "Advisory Services."

      選擇 [下一步] 以繼續。Choose Next to continue.

  4. 在 [問題] 刀鋒視窗上,若要確保您的要求是由合適的主題專家解決,請選取下列選項:On the Problem blade, to make sure your request is addressed by the right subject matter expert for your problem, select the following options:

    • 嚴重性Severity

    • 問題類型Problem type

    • 類別Category

      這些詳細資料也可讓我們提供相關說明,這可能會解決您的問題,而無需提出票證。These details also let us provide Related help that might solve your problem without filing a ticket.

      已填寫 [問題] 項目,並根據您的問題顯示解決方案的 Azure 入口網站 [說明及支援] 頁面螢幕擷取畫面

      為了協助支援小組調查並解決您的問題,請輸入下列資訊:To help the support team research and resolve your problem, enter the following information:

    • 詳細資料Details

    • 日期Date

    • 時間Time

    • 補充資料Supplemental data

      選擇 [下一步]Choose Next.

  5. 為此支援要求提供連絡資訊Provide Contact information for this support request. Microsoft 支援服務會使用此資訊來連絡您。Microsoft support uses this information to contact you.

  6. 選擇 [建立] 來提交支援要求。Choose Create to submit your support request.

重要

如果有帳單或訂閱問題,您可以透過 Office 系統管理中心開啟案例來取得支援。If you have a billing or subscription question, you can open a case to get support through the Office Admin Center.

其他資源Additional resources