使用疑難排解入口網站協助使用者Use the troubleshooting portal to help users

適用對象:Azure 入口網站的 IntuneApplies to: Intune in the Azure portal
您需要傳統入口網站的 Intune 相關文件嗎?Looking for documentation about Intune in the classic portal? 請移至這裡Go here.

疑難排解入口網站可協助技術服務人員和 Intune 系統管理員檢視使用者資訊,以解決使用者協助要求。The troubleshooting portal lets help desk operators and Intune administrators view user information to address user help requests. 包含技術服務人員的組織,可以指派技術支援中心操作員給使用者群組。Organizations that include a help desk can assign the Help desk operator to a group of users. 技術支援中心操作員角色現在可以使用 [疑難排解] 刀鋒視窗。The help desk operator role can use the Troubleshoot blade.

如需新增技術支援中心操作員角色的步驟,請參閱以角色為基礎的系統管理 (RBAC) 搭配 IntuneFor steps on adding a help desk operator role, see Role-based administration control (RBAC) with Intune

當使用者向支援人員諮詢 Intune 的技術問題時,技術支援中心操作員會輸入使用者的名稱。When a user contacts support with a technical issue with Intune, the help desk operator enters the user's name. Intune 會顯示可協助解決許多第 1 層問題的實用資料,包括:Intune shows useful data that can help resolve many tier-1 issues, including:

  • 使用者狀態User status
  • 作業Assignments
  • 相容性問題Compliance issues
  • 裝置沒有回應Device not responding
  • 裝置無法取得 VPN 或 Wi-Fi 設定Device not getting VPN or Wi-Fi settings
  • 應用程式安裝失敗App installation failure

檢閱疑難排解詳細資料To review troubleshooting details

在疑難排解刀鋒視窗中,選擇 [選取使用者] 來檢視使用者資訊。In the troubleshooting blade, choose Select user to view user information. 使用者資訊可協助您了解使用者與其裝置的目前狀態。User information can help you understand the current state of users and their devices.

  1. 登入 Azure 入口網站。Sign into the Azure portal.
  2. 選擇 [更多服務] > [監視 + 管理] > [Intune]。Choose More Services > Monitoring + Management > Intune.
  3. 在 [Intune] 刀鋒視窗上,選擇 [疑難排解]。On the Intune blade, choose Troubleshoot.
  4. 按一下 [選取使用者]。Click Select user.
  5. 鍵入名稱或電子郵件地址來選取使用者。Select a user by typing the name or email address. 按一下 [選取]。Click Select. 在 [疑難排解] 刀鋒視窗中,會顯示使用者的疑難排解資訊。The troubleshooting information for the user shows in the Troubleshooting blade. 下表說明該資訊。The following tables explains the information.

注意

您也可以將瀏覽器指向:https://aka.ms/intunetroubleshooting,以存取 [疑難排解] 刀鋒視窗。You can also access the troubleshooting blade by pointing your browser to: https://aka.ms/intunetroubleshooting.

疑難排解儀表板的區域Areas of troubleshooting dashboard

您可以使用 [疑難排解] 刀鋒視窗檢視使用者資訊。You can use the Troubleshoot blade to review user information.

區域Area NameName 說明Description
1.1. 帳戶狀態Account status 顯示目前 Intune 租用戶的狀態是 [使用中] 或 [非使用中]。Shows the status of the current Intune tenant as Active or Inactive.
2.2. 使用者選取User selection 目前所選使用者的名稱。The name of the currently selected user. 按一下 [變更使用者] 選擇新的使用者。Click Change user to choose a new user.
3.3. 使用者狀態User status 顯示使用者的 Intune 授權狀態、裝置數目、每部裝置的合規性、應用程式數目,以及應用程式合規性。Displays the status of the user's Intune license, number of devices, each device compliance, number of apps, and app compliance.
4.4. 使用者資訊User information 使用清單來選取要在刀鋒視窗中檢閱的詳細資料。Use the list to select the details to review in the blade.
您可以選取:You can select:
  • 行動裝置應用程式Mobile apps
  • 應用程式保護原則App protection policies
  • 相容性原則Compliance policies
  • 設定原則Configuration policies
5.5. 群組成員資格Group membership YaddaYadda

行動裝置應用程式參考Mobile apps reference

裝置上執行的應用程式,或由 Intune 和 Azure Active Directory (AD) 所管理之使用者所擁有的裝置。The apps that are running on devices or devices owned by users managed by Intune and Azure Active Directory (AD).

屬性Properties

行動裝置應用程式的屬性。The properties of mobile apps.

屬性Property 說明Description
NameName 應用程式的名稱。The name of the application.
作業系統OS 裝置上安裝的作業系統。The operating system installed on the device.
類型Type 您可以選擇每個應用程式的指派類型。You can choose an assignment type for each app.
可用 - 使用者從公司入口網站應用程式或網站,安裝應用程式。Available - Users install the app from the Company Portal app or website.
不適用 - 公司入口網站中未安裝或未顯示此應用程式。Not Applicable - The app is not installed or shown in the Company Portal.
解除安裝 - 此應用程式會從所選群組中的裝置上解除安裝。Uninstall - The app is uninstalled from devices in the selected groups.
是否有註冊皆可用 - 將此應用程式指派到其裝置未註冊有 Intune 的使用者群組。Available with or without enrollment - Assign this app to groups of users whose devices are not enrolled with Intune.
上次修改Last Modified 裝置類型的名稱。The name of the type of device.

裝置Devices

由 Intune 或 Intune 或 Azure AD 所管理之使用者管理的裝置。Devices managed by Intune or by users managed by Intune or Azure AD.

屬性Property 說明Description
裝置名稱Device name 裝置類型的名稱。The name of the type of device.
管理者Managed by 修改原則的時間戳記。The timestamp the policy was modified.
Azure AD 聯結類型Azure AD join type 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
擁有權Ownership 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
Intune 相容Intune compliant 裝置類型的名稱。The name of the type of device.
Azure AD 相容Azure AD compliant 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
作業系統OS 裝置上安裝的作業系統。The operating system installed on the device.
OS 版本OS version 裝置的作業系統版本號碼。The Operating System version number of the device.
上次簽入Last check-in 裝置類型的名稱。The name of the type of device.

應用程式保護狀態App protection status

應用程式保護原則適用於與 Enterprise Mobility Solution (EMS) 技術整合的行動應用程式。An app protection policy is available to mobile apps that integrate with Enterprise Mobility Solution (EMS) technologies. 這在您的公司資料下載到行動裝置應用程式,包括 Office 行動應用程式時,提供保護的基準線。This gives a baseline of protection for your corporate data when it is downloaded to mobile apps, including the Office mobile apps.

屬性Property 說明Description
狀態Status 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
應用程式名稱App name 應用程式的名稱The name of the application
裝置名稱Device name 裝置類型的名稱。The name of the type of device.
裝置類型:Device type 裝置類型的名稱。The name of the type of device.
原則Policies 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
上次同步處理Last sync 裝置最後一次與 Intune 同步處理的時間戳記。The timestamp of the last time the device synchronized with Intune.

應用程式保護原則參考App protection policies reference

應用程式保護原則適用於與 EMS 技術整合的行動應用程式。An app protection policy is available to mobile apps that integrate with EMS technologies. 這在您的公司資料下載到行動裝置應用程式,包括 Office 行動應用程式時,提供保護的基準線。This gives a baseline of protection for your corporate data when it is downloaded to mobile apps, including the Office mobile apps.

屬性Properties

下表摘要說明 Intune 所管理裝置的應用程式保護原則狀態。The table summarizes app protection policies status for devices managed by Intune.

屬性Property 說明Description
NameName 應用程式的名稱。The name of the application.
已部署Deployed 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
平台Platform 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
註冊Enrollment 裝置類型的名稱。The name of the type of device.
上次更新Last Update 修改原則的時間戳記。The timestamp the policy was modified.

裝置Devices

由 Intune 或 Intune 或 Azure AD 所管理之使用者管理的裝置。Devices managed by Intune or by users managed by Intune or Azure AD.

屬性Property 文字Text
裝置名稱Device Name 裝置類型的名稱。The name of the type of device.
管理者Managed By 修改原則的時間戳記。The timestamp the policy was modified.
Azure AD 聯結類型Azure AD join type 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
擁有權Ownership 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
Intune 相容Intune compliant 裝置類型的名稱。The name of the type of device.
Azure AD 相容Azure AD compliant 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
Azure AD 相容Azure AD compliant 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
作業系統OS 裝置上安裝的作業系統。The operating system installed on the device.
OS 版本OS version 裝置的作業系統版本號碼。The Operating System version number of the device.
上次簽入Last Check in 裝置類型的名稱。The name of the type of device.

合規性原則參考Compliance policies reference

請確定用來存取公司應用程式和資料的裝置符合特定規則 (例如使用 PIN 存取裝置),以及裝置上所儲存資料的加密。Makes sure that the devices used to access company apps and data, comply with certain rules like using a PIN to access the device, and encryption of data stored on the device.

屬性Properties

合規性原則的屬性。The properties of the compliance policies.

屬性Property 說明Description
工作分派Assignment 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
NameName 應用程式的名稱。The name of the application.
作業系統OS 裝置上安裝的作業系統。The operating system installed on the device.
原則類型Policy Type 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
上次修改Last Modified 裝置類型的名稱。The name of the type of device.

裝置Devices

由 Intune 或 Intune 或 Azure AD 所管理之使用者管理的裝置。Devices managed by Intune or by users managed by Intune or Azure AD.

屬性Property 說明Description
裝置名稱Device name 裝置類型的名稱。The name of the type of device.
管理者Managed by 修改原則的時間戳記。The timestamp the policy was modified.
Azure AD 聯結類型Azure AD join type 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
擁有權Ownership 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
Intune 相容Intune compliant 裝置類型的名稱。The name of the type of device.
Azure AD 相容Azure AD compliant 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
作業系統OS 裝置上安裝的作業系統。The operating system installed on the device.
OS 版本OS version 裝置的作業系統版本號碼。The Operating System version number of the device.
上次簽入Last check-in 裝置類型的名稱。The name of the type of device.

應用程式保護原則App protection policies

應用程式保護原則適用於與 EMS 技術整合的行動應用程式。An app protection policy is available to mobile apps that integrate with EMS technologies. 這在您的公司資料下載到行動裝置應用程式,包括 Office 行動應用程式時,提供保護的基準線。This gives a baseline of protection for your corporate data when it is downloaded to mobile apps, including the Office mobile apps.

屬性Property 說明Description
狀態Status 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
應用程式名稱App name 應用程式的名稱The name of the application
裝置名稱Device name 裝置類型的名稱。The name of the type of device.
裝置類型:Device type 裝置類型的名稱。The name of the type of device.
原則Policies 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
上次同步處理Last sync 裝置最後一次與 Intune 同步處理的時間戳記。The timestamp of the last time the device synchronized with Intune.

設定原則參考Configuration policies reference

應用程式設定原則適用於具有廠商特定設定的行動應用程式。An app configuration policy is available to mobile apps with vendor-specific configuration.

屬性Properties

設定原則的屬性。The properties of the configuration policies.

屬性Property 說明Description
工作分派Assignment 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
NameName 應用程式的名稱。The name of the application.
作業系統OS 裝置上安裝的作業系統。The operating system installed on the device.
原則類型Policy Type 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
上次修改Last Modified 裝置類型的名稱。The name of the type of device.

裝置Devices

由 Intune 或 Intune 或 Azure AD 所管理之使用者管理的裝置。Devices managed by Intune or by users managed by Intune or Azure AD.

屬性Property 說明Description
裝置名稱Device name 裝置類型的名稱。The name of the type of device.
管理者Managed by 修改原則的時間戳記。The timestamp the policy was modified.
Azure AD 聯結類型Azure AD join type 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
擁有權Ownership 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
Intune 相容Intune compliant 裝置類型的名稱。The name of the type of device.
Azure AD 相容Azure AD compliant 每個使用者之應用程式保護應用程式的狀態。The status of each of the users' app protection apps. 可能的應用程式狀態為 [已簽入] 和 [未簽入 (Not checked in)]。The possible statuses for the apps are Checked in and Not checked in.
作業系統OS 裝置上安裝的作業系統。The operating system installed on the device.
OS 版本OS version 裝置的作業系統版本號碼。The Operating System version number of the device.
上次簽入Last check-in 裝置類型的名稱。The name of the type of device.

應用程式保護原則App protection policies

應用程式保護原則適用於與 EMS 技術整合的行動應用程式。An app protection policy is available to mobile apps that integrate with EMS technologies. 這在您的公司資料下載到行動裝置應用程式,包括 Office 行動應用程式時,提供保護的基準線。This gives a baseline of protection for your corporate data when it is downloaded to mobile apps, including the Office mobile apps.

屬性Property 說明Description
狀態Status 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
應用程式名稱App name 應用程式的名稱The name of the application
裝置名稱Device name 裝置類型的名稱。The name of the type of device.
裝置類型:Device type 裝置類型的名稱。The name of the type of device.
原則Policies 裝置擁有權類型。The type of device ownership. 這可以是 [公司]、[個人] 和 [不明]。This can be Company, Personal, and Unknown.
上次同步處理Last sync 裝置最後一次與 Intune 同步處理的時間戳記。The timestamp of the last time the device synchronized with Intune.

後續步驟Next steps

您可以進一步了解以角色為基礎的系統管理控制 (RBAC),來定義組織裝置中的角色、行動應用程式管理、資料保護工作。You can learn more about Role-based administration control (RBAC) to define roles in your organizational device, mobile application management, data protection tasks. 如需詳細資訊,請參閱以角色為基礎的系統管理 (RBAC) 搭配 IntuneFor more information, see Role-based administration control (RBAC) with Intune.

深入了解 Microsoft Intune 的任何已知問題。Learn about any known issues in Microsoft Intune. 如需詳細資訊,請參閱 Microsoft Intune 中的已知問題For more information, see Known issues in Microsoft Intune.

了解在需要時如何建立支援票證並取得協助。Learn how to create a support ticket a get help when you need it. 取得支援Get support.