階段 2:移轉活動Phase 2: Migration campaign

選擇最符合組織需求的移轉方法,並根據您的特定需求來調整實作策略。Choose a migration approach that is most suitable for your organization's needs and adjust implementation tactics based on your specific requirements. 本指南的其餘部分提供完成將使用者的裝置註冊到 Intune 的目標所需的工具。The remainder of this guide will equip you with the tools you need to achieve the goal of getting your users’ devices enrolled into Intune.

成功移轉的關鍵Keys to a successful migration

這些是從協力廠商 MDM 提供者成功移轉至 Intune 的關鍵:These are the keys to migrating successfully from a third-party MDM provider to Intune:

  • 清晰且有效的溝通可以最大限度地減少使用者的停機時間和不滿程度。Clear and helpful communication can minimize end-user downtime and dissatisfaction.

  • 請務必提供特定且具體的移轉指示。Be sure to have specific and concrete migration instructions.

  • 在 Intune 中進行註冊之前,所有受管理的裝置都必須先從現有的 MDM 提供者取消註冊。All managed devices must be unenrolled from your existing MDM provider before they can be enrolled in Intune.

  • 請提供使用者由現有的 MDM 提供者所提供之關於如何取消註冊其裝置的指引。Provide guidance from your existing MDM provider to end-users for how to unenroll their devices.

  • 使用階段性方法。Use a phased approach. 從一個試驗使用者小組開始,然後逐漸增加更多使用者群組,直到您到達完整部署為止。Start with a small group of pilot users and incrementally add more groups of users until you reach full scale deployment.

  • 監視每個週期的技術服務人員負載和註冊成功數。Monitor the helpdesk load and enrollment success of each cycle. 在排程中保留時間,確保針對每個群組評估成功準則後再進行下一階段的移轉。Leave time in the schedule to ensure success criteria can be evaluated for each group before migrating the next. 您的試驗部署應該驗證下列各項︰Your pilot deployment should validate the following:

    • 註冊的成功和失敗率符合期望。Enrollment success and failure rates are within expectations.

    • 使用者生產力:User productivity:

      • 公司資源 (例如 VPN、Wi-Fi、電子郵件及憑證) 運作良好。Corporate resources such as VPN, Wi-Fi, email, and certificates are working.

      • 佈建的應用程式可供存取。Provisioned apps are accessible.

    • 資料安全性:Data security:

      • 正進行合規性報告。Compliance reporting is occurring.

      • 會強制執行行動裝置應用程式保護。Mobile app protections are enforced.

當您滿意第一階段的移轉後,重複執行移轉週期 以進行下一階段。When you are satisfied with the first phase of migrations, repeat the migration cycle for the next phase.

  • 重複階段週期,直到所有使用者都移轉至 Intune 為止。Repeat phased cycles until all users are migrated to Intune.

  • 請確定技術服務小組在整個移轉活動期間隨時可支援使用者。Ensure the helpdesk team is ready to support end users throughout the migration campaign. 在可預估支援通話的工作負載之前,請執行自願性移轉。Run a voluntary migration until you can estimate support call workload.

  • 在您的技術服務人員可以處理其餘的使用者數量之前,不要設定註冊的截止日期Don’t set deadlines for enrollment until the remaining population can be handled by your helpdesk

重要

不要將 Intune 和現有的協力廠商 MDM 解決方案設為套用對 Exchange 或 SharePoint Online 等資源的存取控制。Do not configure both Intune and your existing third party MDM solution to apply access controls to resources such as Exchange or SharePoint Online. 此外,裝置一次只能在一個解決方案中註冊。Additionally, devices should only be enrolled in one solution at a time.

後續步驟Next steps

建立溝通計劃Create your communication plan.

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