判斷部署目的、目標和挑戰Determine deployment goals, objectives, and challenges

想要擁有良好的部署計畫,第一步就是先識別組織的部署目的、目標,以及潛在的挑戰。Having a good deployment plan begins with first identifying your organization’s deployment goals and objectives, along with potential challenges. 現在,我們來探討每個領域的詳細資訊。Let’s discuss each area in more detail.

部署目的Deployment goals

部署目的是您想要透過在組織中部署 Intune 所達成的長期成就。Deployment goals are the long-term achievements you intend to gain by deploying Intune in your organization. 下列為此類目的的一些範例,以及每項目標的描述和商業價值。Listed below are some examples of such goals along with the description and business value for each.

  • 整合 Office 365 並支援使用 Office 行動裝置應用程式Integrate with Office 365 and support the use of Office mobile apps

    • 描述: 緊密整合 Office 365 以及 Office Mobile Apps 和應用程式保護功能的使用。Description: Provide tight integration with Office 365 and the use of Office mobile apps with app protection.

    • 商業價值: 使用者可以使用熟悉及偏好的應用程式,確保安全與改善的使用者體驗。Business value: Secure and improved user experience by allowing users to use apps they are familiar with and prefer.

  • 啟用行動裝置上的內部公司服務存取Enable access to internal corporate services on mobile devices

    • 描述: 保障員工的產能,使其可從所需的位置並使用最適合的裝置進行工作。Description: Enable employees to be productive wherever they need to work from, and with whichever device is most appropriate for them. 此專案應以安全的方式啟用行動產能與公司資料的存取。This project should look to enable mobile productivity and access to corporate data in a safe manner.

    • 商業價值: 當員工可以靈活地從所需的位置進行工作,企業即可更具競爭力並提供充分獎勵的工作環境。Business value: Enabling employees to be agile and work from where they need allows the business to be more competitive and to provide a more rewarding working environment.

  • 提供行動裝置的資料保護Provide data protection on mobile devices

    • 描述: 當資料儲存在行動裝置上時,就必須防止蓄意及不小心遺失或共用的問題。Description: When data is stored on a mobile device, it should be protected from malicious and accidental loss or sharing.

    • 商業價值: 資料保護至關重要,可確保我們保有競爭力,得以用最細緻的服務來對待用戶端與他們的資料。Business value: Data protection is vital to ensure that we remain competitive, and that we treat our clients and their data with the utmost diligence.

  • 降低成本Reduce costs

    • 描述: 專案應盡可能減少部署和作業成本。Description: When possible, the project reduces deployment and operating costs.

    • 商業價值: 有效率地使用資源可讓企業在其他領域進行投資、擁有更高的競爭效益,並提供更好的服務給用戶端。Business value: The efficient use of resources enables the business to invest in other areas, compete more effectively, and provide better service to clients.

部署目標Deployment objectives

部署目標是組織為了實現您組織 Intune 部署目的可採取的動作。Deployment objectives are the actions your organization can take to reach its Intune deployment goals. 下列為部署目標的幾個範例,以及每個目標的達成方式。Below are listed some examples of deployment objectives, and how each would be accomplished.

  • 降低裝置管理解決方案的數量Reduce the number of device management solutions

    • 實作: 合併到 Microsoft Intune 這個單一行動裝置管理解決方案,以保護應用程式和裝置的公司資料。Implementation: Consolidate to a single mobile device management solution: Microsoft Intune for corporate data protection of apps and devices.
  • 提供 Exchange 和 SharePoint Online 的安全存取Provide secure access to Exchange and SharePoint Online

    • 實作: 套用 Exchange 和 SharePoint Online 的條件式存取。Implementation: Apply conditional access for Exchange and SharePoint Online.
  • 避免公司資料受到儲存或轉送至行動裝置上的非公司服務Prevent corporate data from being stored or forwarded to non-corporate services on the mobile device

    • 實作: 套用 Microsoft Office 與企業營運應用程式的 Intune 應用程式保護原則。Implementation: Apply Intune app protection policies for Microsoft Office and line-of-business apps.
  • 提供將公司資料從裝置抹除的功能Provide capability to wipe corporate data from the device

    • 實作: 將裝置註冊到 Intune。Implementation: Enroll devices into Intune. 這可讓您在適當時遠端抹除公司資料和資源。This gives you the capability to perform a remote wipe of corporate data and resources when appropriate.

部署挑戰Deployment challenges

部署挑戰是組織最關切的問題,甚至可能對其部署有負面影響。Deployment challenges are issues that are top of mind for an organization and that may have a negative impact on deployment. 有時候,這些挑戰與您在上一個專案遇到的先前問題有關 (因此您會希望能避免這類問題),也可能與目前部署投入的新問題有關。Sometimes they are related to past issues from previous projects that you would like to avoid or new issues related to the current deployment effort. 下列為一些 Intune 部署挑戰以及避免方法的範例。Listed below are some examples of Intune deployment challenges along with potential mitigations.

  • 初始專案範圍未包含整備和終端使用者體驗支援。Support readiness and end-user experience are not included in an initial project scope. 這會導致造成不良的使用者採用及支援組織的挑戰。This leads to poor end-user adoption and challenges for your support organization.

    • 風險降低: 併入支援訓練。Mitigation: Incorporate support training. 透過部署計劃中的成功計量驗證使用者體驗。Validate the end-user experience with success metrics in your deployment plan.
  • 缺乏明確定義的目的和成功計量會導致產生模糊的結果,Lack of clearly defined goals and success metrics leads to intangible results. 也可能會在發生問題時使您的組織轉變到被動模式。It may also shift your organization into reactive mode when issues arise.

    • 緩和措施: 在專案範圍的初期定義目的和成功標準,並使用這些資料點來完善其他推出階段。Mitigation: Define your goals and success metrics early in your project scope, and use these data points to flesh out your other rollout phases. 確定目的具有 SMART (Specific - 特定、Measurable - 可測量、Attainable - 可達成、Realistic - 實際可行和 Timely - 及時) 特性。Make sure goals are SMART (Specific, Measurable, Attainable, Realistic, and Timely). 針對每個階段進行測量計劃,並確保持續追蹤您的推出專案。Plan to measure against your goals at each phase and to ensure your rollout project stays on track.
  • 您疏於建立、驗證及積極分享可引起組織共鳴的明確價值主張,You neglect to create, validate, and aggressively share a clear value proposition that resonates for your organization. 這通常會導致採用率不佳和投資報酬率 (ROI) 不足。This often leads to limited adoption and a lack of return on investment (ROI).

    • 緩和措施: 在您興奮地一頭栽進專案時,請確定您擁有明確定義的目的與目標。Mitigation: While you may be excited to jump into your project, ensure you have clearly-defined your goals and objectives. 將這些目標納入所有認知和訓練活動,有助於確保使用者了解組織選擇 Intune 的原因。Include these in all awareness and training activities to help ensure users understand why your organization selected Intune.

接下來的步驟Next steps

現在,您已經識別部署目的、目標和潛在的挑戰,即可前往下一節:識別使用案例Now that you have identified your deployment goals, objectives, and potential challenges, let’s move to the next section: Identify use case scenarios.