Lync Server 2013 中回應群組使用的元件Components used by Response Group in Lync Server 2013

 

主題上次修改日期: 2012-09-11Topic Last Modified: 2012-09-11

當您部署企業語音時,回應群組應用程式會自動啟用。The Response Group application is automatically enabled when you deploy Enterprise Voice. 本節說明支援回應群組應用程式的元件。This section describes the components that support the Response Group application.

回應群組元件Response Group Components

下列 Microsoft Lync Server 2013 元件支援回應群組應用程式:The following Microsoft Lync Server 2013 components support the Response Group application:

  • 應用程式服務    Application service 提供一個平臺,用以部署、裝載和管理整合通訊應用程式,例如回應群組。Application service   Application service provides a platform for deploying, hosting, and managing unified communications applications, such as Response Group. 應用程式服務會自動安裝在前端集區和每個 Standard Edition server 上的每一部前端伺服器上。The Application service is automatically installed on every Front End Server in a Front End pool and on every Standard Edition server.

  • 回應群組應用程式    回應群組應用程式是由應用程式服務主控的整合通訊應用程式之一。Response Group application   The Response Group application is one of the unified communications applications that are hosted by Application service. 當您部署回應群組時,會自動包含它。It is included automatically when you deploy Response Group. 回應群組應用程式會將傳入的呼叫路由傳送至代理群組。The Response Group application routes and queues incoming calls to groups of agents.

  • 語言套件    需要有語言套件,才能支援文字語音轉換和語音辨識。Language pack   A language pack is required to support text-to-speech and speech recognition. 在您設定訊息 (如歡迎訊息與其他提示) 以及互動式語音回應 (IVR) 的問題與回答時,都會用到這些語音技術。These speech technologies are used when you configure messages, such as the welcome message and other prompts, and interactive voice response (IVR) questions and answers. 根據預設,當您部署 Lync Server 2013 時,會安裝26個支援的語言套件。By default, the 26 supported language packs are installed when you deploy Lync Server 2013.

  • 音訊檔    音訊檔案用於郵件和等候音樂。Audio files   Audio files are used for messages and on-hold music.

  • 檔存放區    回應群組會使用檔案存放區來儲存音訊檔。File Store   Response Group uses File store to store audio files. 多個回應群組集區可以使用相同的檔案存放區實例。Multiple Response Group pools can use the same instance of File store.

  • 回應群組設定工具    回應群組設定工具是用來建立和設定回應群組的 web 式工具。Response Group Configuration Tool   The Response Group Configuration Tool is a web-based tool that is used to create and configure response groups. 當您安裝 Web 服務時,會包含回應群組設定工具。The Response Group Configuration Tool is included when you install Web Services.

  • Microsoft Lync Server 2013 控制台    您可以使用 Lync Server 控制台來設定和設定回應群組的代理人群組和佇列。Microsoft Lync Server 2013 Control Panel   You can use Lync Server Control Panel to setup and configure agent groups and queues for response groups.

  • Lync Server 管理命令     介面您可以使用 Lync Server 管理命令介面 Cmdlet 來設定所有回應群組設定。Lync Server Management Shell   All Response Group settings can be configured by using Lync Server Management Shell cmdlets.

  • Microsoft Lync 2013    正式代理 (代理程式必須先登入群組,才可接受群組的呼叫) 使用 Lync 2013 登入和登出群組。Microsoft Lync 2013   Formal agents (agents who are required to sign in to the group before they can accept calls for the group) use Lync 2013 to sign in to and sign out from the group. 如果代理群組是針對正式代理程式設定,則代理程式會按一下 Lync 2013 中的功能表項目,以開啟 Internet Explorer,並顯示網頁主控台以供登入和登出群組。If an agent group is configured for formal agents, the agents click a menu item in Lync 2013 to open Internet Explorer and display a webpage console for signing in and out of the group.

  • Web 服務    回應群組設定工具、代理程式的登入和登出主控台、Lync Server 控制台及回應群組用戶端 web 服務是必要的 web 服務。Web Services   Web Services is required for Response Group Configuration Tool, the agents’ sign-in and sign-out console, Lync Server Control Panel, and Response Group client web service.

  • 回應群組用戶端 Web 服務    回應群組應用程式提供用戶端 web 服務,可供協力廠商應用程式使用,以取得代理程式、代理群組成員資格、代理登入狀態、群組的通話狀態,以及支援匿名呼叫的群組的相關資訊。Response Group Client Web Service   Response Group application provides a client web service, which can be used by third-party applications to retrieve information about agents, agent group membership, agent sign-in status, call status for groups, and the groups that support anonymous calls. Lync 2013 和 Lync 2010 語音應答使用回應群組用戶端 Web 服務,以取得代理人可用於進行匿名呼叫的回應群組清單。Lync 2013 and Lync 2010 Attendant use Response Group Client Web service to retrieve the list of response groups that agents can use to make anonymous calls. 用戶端 Web 服務會在您安裝 Web 服務時納入。The client web service is included when you install Web Services.