在 Lync Server 2013 中建立或修改工作流程Create or modify a workflow in Lync Server 2013

 

主題上次修改日期: 2012-10-02Topic Last Modified: 2012-10-02

Lync Server 2013 支援兩種類型的工作流程:群組搜尋與互動語音回應 (IVR) 。Lync Server 2013 supports two types of workflows: hunt group and interactive voice response (IVR). 當您建立工作流程時,您可以使用回應群組設定工具來指定要使用的佇列及其他設定,例如歡迎訊息、等候音樂、上班時間,以及回應群組應用程式詢問來電者的問題。When you create a workflow, you use the Response Group Configuration Tool to specify the queue to use and other settings, such as a welcome message, music on hold, business hours, and questions that the Response Group application asks the caller.

注意

您必須先建立代理人群組和佇列,然後再建立使用這些項目的工作流程。如果您想要建立預先定義的辦公時間與假日以便用在多個工作流程上,則請同時定義這些時間與假日,然後再建立與其搭配的工作流程。You must create agent groups and queues before you create a workflow that uses them. If you want to create predefined business hours and holidays that you can use for multiple workflows, you must also define these hours and holidays before you create a workflow that uses them.