在 Lync Server 2013 中建立回應群組佇列Create Response Group queues in Lync Server 2013

 

主題上次修改日期: 2012-01-18Topic Last Modified: 2012-01-18

佇列會使來電者等候,直到代理接聽電話為止。Queues hold callers until an agent answers the call. 當回應群組應用程式搜尋可用的代理程式時,它會依照列出的順序來搜尋代理人群組。When the Response Group application searches for an available agent, it searches agent groups in the order that you list them. 您可以選取指派給佇列的代理群組,並指定佇列行為,例如限制佇列中可以包含的電話數目,以及限制在代理接聽電話之前,電話等候的時間長度。You can select the agent groups that are assigned to the queue and specify queue behavior, such as limiting the number of calls that the queue can hold and the period of time that a call waits until an agent answers the call.