Lync Server 2013 中的媒體質量摘要報告Media Quality Summary Report in Lync Server 2013

 

主題上次修改日期: 2016-06-29Topic Last Modified: 2016-06-29

媒體質量摘要報告也許是在您的組織中分析通話品質的首選:此報告可提供詳細的經驗品質 (QoE 會分解為下列類別) 的呼叫計量。The Media Quality Summary Report is perhaps your best bet for analyzing call quality in your organization: this report provides detailed Quality of Experience (QoE) call metrics broken down into the following categories:

  • UC 對等通話 (例如 Microsoft Lync 2013 至 Microsoft Lync 2013 通話) UC Peer to Peer Calls (such as a Microsoft Lync 2013 to Microsoft Lync 2013 call)

  • UC 會議會話UC Conference Sessions

  • PSTN 會議會話PSTN Conference Sessions

  • PSTN 通話:媒體旁路PSTN Calls: Media Bypass

  • PSTN 通話 (Non-Bypass) : UC 腿PSTN Calls (Non-Bypass): UC Leg

  • PSTN 通話 (Non-Bypass) :閘道腿PSTN Calls (Non-Bypass): Gateway Leg

  • 其他通話類型Other Call Types

當您第一次開啟報表時,您會看到每個類別的摘要資訊。When you first open the report, you see summary information for each of these categories. 在未離開報告的情況下,您可以展開每個類別,以查看子類別,例如從 Office Communicator 2007 R2 進行的呼叫至 Lync 2013。Without leaving the report, you can expand each category to look at subcategories such as calls made from Office Communicator 2007 R2 to Lync 2013. 接著,您可以在這些子類別中深入查看,以查看該子類別中所進行之每個通話的詳細資料。In turn, you can then drill down into these subcategories to see details about each call made within that subcategory.

在 Microsoft Lync Server 2013 中,媒體質量摘要報告會進一步將資料分解為三種通話類型:音訊通話、影片通話和應用程式共用通話。In Microsoft Lync Server 2013 the Media Quality Summary Report further breaks the data down into three call types: audio calls, video calls, and application sharing calls. 每個通話類型在報告中都有其自己的區段,以及其自己的自訂呼叫計量集。Each call type has its own section in the report, and its own custom set of call metrics.

媒體質量摘要報告也可讓您套用篩選器,讓您能夠比較有線通話的通話品質與無線通話、內部通話與外部通話,以及 VPN 呼叫與非 VPN 通話。The Media Quality Summary Report also allows you to apply filters that enable you to compare the call quality of wired calls vs. wireless calls, internal calls vs. external calls, and VPN calls vs. non-VPN calls.

存取媒體質量摘要報告Accessing the Media Quality Summary Report

媒體質量摘要報告可從監控報告的首頁進行存取。The Media Quality Summary Report is accessed from the Monitoring Reports home page. 您可以按一下下列其中一個計量,以深入瞭解 Lync Server 2013 中的通話清單報告You can drill down to the Call List Report in Lync Server 2013 by clicking either of the following metrics:

  • 通話數量Call volume

  • 通話百分比不佳Poor call percentage

此外,您可以按一下下列任何音訊撥號計量,以存取媒體質量計量散佈報告:In addition, you can access the Media Quality Metrics Distribution Report by clicking any of the following audio call metrics:

  • 來回行程 (毫秒) Round trip (ms)

  • MOS) 降級 (Degradation (MOS)

  • 封包遺失Packet loss

  • 抖動 (毫秒) Jitter (ms)

  • 修復隱藏比率Healer concealed ratio

  • 修復延伸比率Healer stretched ratio

  • 修復壓縮比例Healer compressed ratio

篩選Filters

篩選器可以讓您傳回更精確的資料集或者以不同方法檢視傳回的資料。Filters provide a way for you to return a more finely-targeted set of data or to view the returned data in different ways. 例如,媒體質量摘要報告可讓您篩選傳回的資料,例如存取類型 (例如,「間隔存取」與「外部存取」) 或有線/無線網路連線。For example, the Media Quality Summary Report enables you to filter the returned data by such things as access type (that is, interval access vs. external access) or by wired/wireless network connection. 您也可以選擇資料的分組方式。You can also choose how data should be grouped. 在這種情況下,通話會按照小時、日、星期或月而加以分組。In this case, calls are grouped by hour, day, week, or month.

下表列出您可以搭配媒體質量摘要報告使用的篩選器。The following table lists the filters that you can use with the Media Quality Summary Report.

媒體質量摘要報告篩選器Media Quality Summary Report Filters

名稱Name 描述Description

FromFrom

時間範圍的開始日期/時間。若要按照小時檢視資料,請輸入開始日期和時間,如下所示:Start date/time for the time range. To view data by hours, enter both the start date and time as follows:

7/7/2012 1:00 PM7/7/2012 1:00 PM

如果您未輸入開始時間,報告會自動從指定日期凌晨 12 點開始。若要按照日期檢視資料,只要輸入日期即可:If you do not enter a start time, the report automatically begins at 12:00 AM on the specified day. To view data by day, enter just the date:

7/7/20127/7/2012

若要按星期或月份檢視,請輸入當週或該月您想檢視的日期 (您不必輸入當週或該月的第一天):To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month):

7/3/20127/3/2012

星期永遠是從星期日開始星期六結束。Weeks always run from Sunday through Saturday.

ToTo

時間範圍的結束日期/時間。若要按照小時檢視資料,請輸入開始日期和時間,如下所示:End date/time for the time range. To view data by hours, enter both the end date and time as follows:

7/7/2012 1:00 PM7/7/2012 1:00 PM

如果您未輸入結束時間,報告會自動在指定日期凌晨 12 點結束。若要按照日期檢視資料,只要輸入日期即可:If you do not enter an end time, the report automatically ends at 12:00 AM on the specified day. To view data by day, enter just the date:

7/7/20127/7/2012

若要按星期或月份檢視,請輸入當週或該月您想檢視的日期 (您不必輸入當週或該月的第一天):To view by week or by month, enter a date that falls anywhere within the week or month that you want to view (you do not have to enter the first day of the week or month):

7/3/20127/3/2012

星期永遠是從星期日開始星期六結束。Weeks always run from Sunday through Saturday.

存取類型Access type

指出撥打電腦時,用戶端是否登入內部網路或外部網路。請選取下列其中一項:Indicates whether the client was logged on to the internal network or the external network when the call was placed. Select one of the following:

  • 一切[All]

  • 內部Internal

  • 外部External

網路類型Network type

指出當撥打電話時,用戶端連線的網路類型。請選取下列其中一項:Indicates the type of network the client was connected to when the call was placed. Select one of the following:

  • 一切[All]

  • 有線Wired

  • 無線Wireless

VPNVPN

指出當撥打電話時,外部用戶端是否使用虛擬私人網路 (VPN) 連線。請選取下列其中一項:Indicates whether an external client was using a virtual private network (VPN) connection when the call was placed. Select one of the following:

  • 一切[All]

  • VPNVPN

  • 非 VPNNon-VPN

指標Metrics

下表列出媒體質量摘要報告中提供的資訊。The following table lists the information provided in the Media Quality Summary Report.

媒體質量摘要報告計量:音訊通話摘要Media Quality Summary Report Metrics: Audio Call Summary

姓名Name 可以排序這個項目嗎?Can you sort on this item? 描述Description

通話類型/端點類型Call type/Endpoint type

No

當您按一下此專案時,報告會顯示以該類型為基礎之通話的詳細資訊。When you click this item, the report shows detailed information about calls based on that type. 通話類型包括:Call types include:

  • UC Peer-to-Peer 通話UC Peer-to-Peer Calls

  • UC 會議會話UC Conference Sessions

  • PSTN 會議會話PSTN Conference Sessions

  • PSTN 通話:媒體旁路PSTN Calls: Media Bypass

  • PSTN 通話 (Non-Bypass) : UC 腿PSTN Calls (Non-Bypass): UC Leg

  • PSTN 通話 (Non-Bypass) :閘道腿PSTN Calls (Non-Bypass): Gateway Leg

  • 其他通話類型Other Call Types

通話數量Call volume

No

每個通話類型的通話總數。Total number of calls per call type.

通話百分比不佳Poor call percentage

No

分類為不良的呼叫總數。Total number of calls classified as poor. 不佳的來電是指至少有一個衡量的衡量值超出允許的值 (例如,來電已有過高的抖動) 。A poor call is any call which at least one of the measured metrics exceeded the allowed value (for example, a call that experienced excessive jitter).

(無線通話的電話量) Call volume (wireless call)

No

使用無線連線的呼叫總數。Total number of calls that used a wireless connection.

(VPN 呼叫的通話量) Call volume (VPN call)

No

使用 VPN 連線的呼叫總數。Total number of calls that used a VPN connection.

通話量 (外部呼叫) Call volume (external call)

No

使用外部連線 (的呼叫數目,也就是內部網路) 以外的連線。Number of calls that used an external connection (that is, a connection outside the internal network).

來回行程 (毫秒) Round trip (ms)

No

即時傳輸通訊協定 (RTP) 封包移至另一個端點後再進行的平均 (量(毫秒)) 所需)。Average amount of (in milliseconds) required for a real-time transport protocol (RTP) packet to travel to another endpoint and then back. 在100毫秒或更少的來回行程時間,會考慮可接受的品質。Round-trip times of 100 milliseconds or less are considered of acceptable quality.

高來回行程值可能是由國際通話路由、路由配置錯誤或超載的媒體伺服器所造成。High round-trip values can be caused by international call routing, a routing misconfiguration, or an overloaded media server. 較高的往返時間會導致使用雙向即時音訊交談的困難。High round-trip times result in difficulties with two-way, real-time audio conversations.

MOS) 降級 (Degradation (MOS)

No

通話期間 (MOS) 效能的平均平均觀點量。Average amount of mean opinion score (MOS) degradation experienced during a call. 降級值的範圍從低0.0 到高5.0。Degradation values can range from a low of 0.0 to a high of 5.0. 值0.5 或更少代表可接受的降級。A value of 0.5 or less represents acceptable degradation. 在過去,平均選項分數的計算方式是讓使用者以1到5的比例來評分通話的品質。Historically, mean options scores were calculated by having users rate the quality of a call on a scale of 1-to-5. 在 Lync Server 中,Lync Server 會使用一組演算法來預測使用者對通話的評分方式。In Lync Server, Lync Server uses a set of algorithms to predict how users would have rated a call.

高降級值可能是由於擁塞、缺乏頻寬、無線擁塞或干擾或超載媒體伺服器或端點所造成。High degradation values can be caused by congestion, lack of bandwidth, wireless congestion or interference, or an overloaded media server or endpoint. 高降級導致音訊失真或遺失。High degradation results in distorted or lost audio.

封包遺失Packet loss

No

RTP 封包遺失的平均速率。Average rate of RTP packet loss. 當 RTP 封包(用於透過網際網路傳送音訊和影片的通訊協定)無法抵達目的地時,就會發生 (封包遺失。 ) 高遺失率通常是由於擁塞、缺乏頻寬、無線擁塞或干擾或超載媒體伺服器而造成。(Packet loss occurs when RTP packets, a protocol used for transmitting audio and video across the Internet, failed to reach their destination.) High loss rates are generally caused by congestion, lack of bandwidth, wireless congestion or interference, or an overloaded media server. 封包遺失通常會導致音訊失真或遺失。Packet loss typically results in distorted or lost audio.

抖動 (毫秒) Jitter (ms)

No

在 RTP 封包抵達之間偵測到的平均抖動。Average jitter detected between RTP packet arrivals. (抖動是指 " 通話的 shakiness 量 " 。 ) 高抖動值通常是由擁塞或超載的媒體伺服器所造成,而且會產生失真或遺失的音訊。(Jitter is a measure of the "shakiness" of a call.) High jitter values are typically caused by congestion or an overloaded media server, and result in distorted or lost audio.

修復隱藏比率Healer concealed ratio

No

隱藏音訊樣本的平均比率與樣本總數總數。Average ratio of concealed audio samples to the total to the total number of samples. (隱藏的音訊範例是一種技術,它通常是因丟棄網路資料包而造成的強烈轉換。 ) 高值表示因封包遺失或抖動所造成的 concealment 損毀,並產生失真或遺失的音訊。(A concealed audio sample is a technique used to smooth out the abrupt transition that would usually be caused by dropped network packets.) High values indicate significant levels of loss concealment applied caused by packet loss or jitter, and results in distorted or lost audio.

修復延伸比率Healer stretched ratio

No

延伸音訊樣本的平均比例與樣本總數總數。Average ratio of stretched audio samples to the total to the total number of samples. (延伸的音訊是已展開的音訊,可在偵測到網路封包時,維持通話品質。 ) 高值會指出抖動所造成的大量樣本拉伸層級,並導致音訊的自動或失真。(Stretched audio is audio that has been expanded to help maintain call quality when a dropped network packet has been detected.) High values indicate significant levels of sample stretching caused by jitter, and result in audio sounding robotic or distorted.

修復壓縮比例Healer compressed ratio

No

壓縮音訊樣本的平均比率與樣本總數。Average ratio of compressed audio samples to the total number of samples. (壓縮音訊是一種已壓縮的音訊,可在偵測到網路資料包時,維持通話品質。 ) 高值表示減少抖動所造成的範例壓縮層級,並導致音訊的快向或失真。(Compressed audio is audio that has been compressed to help maintain call quality when a dropped network packet has been detected.) High values indicate significant levels of sample compression caused by jitter, and result in audio sounding accelerated or distorted.

媒體質量摘要報告計量:影片通話摘要Media Quality Summary Report Metrics: Video Call Summary

姓名Name 可以排序這個項目嗎?Can you sort on this item? 描述Description

通話類型/端點類型Call type/Endpoint type

No

當您按一下此專案時,報告會顯示以該類型為基礎之通話的詳細資訊。When you click this item, the report shows detailed information about calls based on that type. 通話類型包括:Call types include:

  • UC Peer-to-Peer 通話UC Peer-to-Peer Calls

  • UC 會議會話UC Conference Sessions

  • PSTN 會議會話PSTN Conference Sessions

  • PSTN 通話:媒體旁路PSTN Calls: Media Bypass

  • PSTN 通話 (Non-Bypass) : UC 腿PSTN Calls (Non-Bypass): UC Leg

  • PSTN 通話 (Non-Bypass) :閘道腿PSTN Calls (Non-Bypass): Gateway Leg

  • 其他通話類型Other Call Types

通話數量Call volume

No

每個通話類型的通話總數。Total number of calls per call type.

通話百分比不佳Poor call percentage

No

分類為不良的呼叫總數。Total number of calls classified as poor. 不佳的來電是指至少有一個衡量的衡量值超出允許的值 (例如,來電已有過高的抖動) 。A poor call is any call which at least one of the measured metrics exceeded the allowed value (for example, a call that experienced excessive jitter).

(無線通話的電話量) Call volume (wireless call)

No

使用無線連線的呼叫總數。Total number of calls that used a wireless connection.

(VPN 呼叫的通話量) Call volume (VPN call)

No

使用 VPN 連線的呼叫總數。Total number of calls that used a VPN connection.

通話量 (外部呼叫) Call volume (external call)

No

使用外部連線 (的呼叫數目,也就是內部網路) 以外的連線。Number of calls that used an external connection (that is, a connection outside the internal network).

平均位元速率 (Kb/s) Avg bit-rate (Kbits/s)

No

平均影片位元速率 (以每秒千位數) 。Average video bit rate (in kilobits per second).

低位率%Low bit-rate %

No

位元速率低的通話百分比。Percentage of the call where the bit rate was low.

輸出封包遺失Outbound packet loss

No

Real-Time 傳輸通訊協定 (RTP) 輸出封包遺失。Real-Time Transport Protocol (RTP) packet loss for outbound packets. 當 RTP 封包(用於透過網際網路傳送音訊和影片的通訊協定)無法抵達目的地時,就會發生 (封包遺失。 ) 高遺失率通常是由於擁塞、缺乏頻寬、無線擁塞或干擾或超載媒體伺服器而造成。(Packet loss occurs when RTP packets, a protocol used for transmitting audio and video across the Internet, failed to reach their destination.) High loss rates are generally caused by congestion, lack of bandwidth, wireless congestion or interference, or an overloaded media server. 封包遺失通常會導致音訊失真或遺失。Packet loss typically results in distorted or lost audio.

凍結的圖文框%Frozen frame %

No

「凍結」框架的百分比。Percentage of “frozen” frames. 在凍結的框架中,當繼續通話的音訊部分時,影片會停止向前。In a frozen frame, the video stops advancing while the audio portion of the call continues.

輸出平均畫面播放速率Outbound avg frame rate

No

通話期間輸出傳輸的平均畫面播放速率。Average frame rate for outbound transmissions during the call.

輸入平均畫面播放速率Inbound avg frame rate

No

通話期間傳入傳輸的平均畫面播放速率。Average frame rate for incoming transmissions during the call.

輸入低框架速率%Inbound low frame rate %

No

傳入影片的位元速率很低之通話的百分比。Percentage of the call where the bit rate for incoming video was low.

用戶端狀況%Client health %

會指出通話期間用戶端裝置的相對健康情況。Indicates the relative health of the client device during the call.

媒體質量摘要報告計量:應用程式共用通話摘要Media Quality Summary Report Metrics: Application Sharing Call Summary

姓名Name 可以排序這個項目嗎?Can you sort on this item? 描述Description

通話類型/端點類型Call type/Endpoint type

No

當您按一下此專案時,報告會顯示以該類型為基礎之通話的詳細資訊。When you click this item, the report shows detailed information about calls based on that type. 通話類型包括:Call types include:

  • UC Peer-to-Peer 通話UC Peer-to-Peer Calls

  • UC 會議會話UC Conference Sessions

  • PSTN 會議會話PSTN Conference Sessions

  • PSTN 通話:媒體旁路PSTN Calls: Media Bypass

  • PSTN 通話 (Non-Bypass) : UC 腿PSTN Calls (Non-Bypass): UC Leg

  • PSTN 通話 (Non-Bypass) :閘道腿PSTN Calls (Non-Bypass): Gateway Leg

  • 其他通話類型Other Call Types

通話數量Call volume

No

每個通話類型的通話總數。Total number of calls per call type.

通話百分比不佳Poor call percentage

No

分類為不良的呼叫總數。Total number of calls classified as poor. 不佳的來電是指至少有一個衡量的衡量值超出允許的值 (例如,來電已有過高的抖動) 。A poor call is any call which at least one of the measured metrics exceeded the allowed value (for example, a call that experienced excessive jitter).

(無線通話的電話量) Call volume (wireless call)

No

使用無線連線的呼叫總數。Total number of calls that used a wireless connection.

(VPN 呼叫的通話量) Call volume (VPN call)

No

使用 VPN 連線的呼叫總數。Total number of calls that used a VPN connection.

通話量 (外部呼叫) Call volume (external call)

No

使用外部連線 (的呼叫數目,也就是內部網路) 以外的連線。Number of calls that used an external connection (that is, a connection outside the internal network).

抖動 (毫秒) Jitter (ms)

No

在 RTP 封包抵達之間偵測到的平均抖動。Average jitter detected between RTP packet arrivals. (抖動是指 " 通話的 shakiness 量 " 。 ) 高抖動值通常是由擁塞或超載的媒體伺服器所造成,而且會產生失真或遺失的音訊。(Jitter is a measure of the "shakiness" of a call.) High jitter values are typically caused by congestion or an overloaded media server, and result in distorted or lost audio.

平均相對單向方式Avg. relative one way

No

兩個媒體端點之間的平均相對單向延遲。Average relative one-way delay between two media endpoints. 此為單一躍點延遲措施。This is a single-hop latency measure.

平均 .RDP 磚處理延遲Avg. RDP tile processing latency

No

在查看會話期間,AS 會議服務器中的平均 RDP 磚處理延遲。The average RDP tile processing latency in the AS Conferencing Server over the duration of the viewing session. 高平均反映的觀賞體驗中的延遲較長,包含網路延遲。A high average reflects a longer delay in the viewing experience, and includes network latency. 負載過重的會議伺服器可能會發生較高的平均延遲。An overloaded conferencing server may experience higher average delays.

Spoiled 磚的總數%Total spoiled tile %

No

Spoiled RDP 磚的總百分比。Total percentage of spoiled RDP tiles.