在 Lync Server 2013 中 (選用) 驗證回應群組部署(Optional) Verify Response Group deployment in Lync Server 2013

 

主題上次修改日期: 2012-09-11Topic Last Modified: 2012-09-11

在您設定回應群組之後,您必須驗證設定,以確保回應群組如預期般運作。After you configure Response Group, you need to verify the configuration to make sure your response groups work as expected. 至少要使用下列類型的使用者驗證下列案例:At minimum, verify the following scenarios by using the following types of users:

UsersUsers

  • 位於 Lync Server 2013 的使用者A user who is homed on Lync Server 2013

  • 使用公用交換電話網路的外部使用者 (PSTN) An external user who uses the public switched telephone network (PSTN)

  • 位於 Lync Server 2013 的代理人An agent who is homed on Lync Server 2013

ScenariosScenarios

  • Lync Server 2013 使用者呼叫回應群組。The Lync Server 2013 user calls the response group.

  • 外部使用者呼叫回應群組。The external user calls the response group.

  • 當專員在接聽另一通電話而排入佇列時,使用者呼叫回應群組。A user calls the response group while the agent is on another call and goes to the queue.