適用於 Configuration Manager 的支援中心Support Center for Configuration Manager

適用於: Configuration Manager (最新分支)Applies to: Configuration Manager (current branch)

使用支援中心來進行用戶端疑難排解、即時檢視記錄檔,或擷取 Configuration Manager 用戶端電腦的狀態,以於稍後進行分析。Use Support Center for client troubleshooting, real-time log viewing, or capturing the state of a Configuration Manager client computer for later analysis. 支援中心為合併眾多系統管理員疑難排解工具的單一工具。Support Center is a single tool to consolidate many administrator troubleshooting tools.

關於About

支援中心旨在減少對 Configuration Manager 用戶端電腦進行疑難排解時的挑戰和挫折。Support Center aims to reduce the challenges and frustration when troubleshooting Configuration Manager client computers. 過去,在配合技術支援人員解決 Configuration Manager 用戶端問題時,您需要手動收集記錄檔和其他資訊,以利針對問題進行疑難排解。Previously, when working with support to address an issue with Configuration Manager clients, you would need to manually collect log files and other information to help troubleshoot the issue. 一不小心就容易漏掉重要的記錄檔,造成您及合作支援人員的額外困擾。It was easy to accidentally forget a crucial log file, causing additional headaches for you and the support personnel who you're working with.

使用支援中心簡化支援體驗。Use Support Center to streamline the support experience. 這可讓您:It lets you:

  • 建立包含 Configuration Manager 用戶端記錄檔的疑難排解配套 (.zip 檔案)。Create a troubleshooting bundle (.zip file) that contains the Configuration Manager client log files. 然後,您只要向支援人員傳送一個檔案。You then have a single file to send to support personnel.

  • 檢視 Configuration Manager 用戶端記錄檔、憑證、登錄設定、偵錯傾印、用戶端原則。View Configuration Manager client log files, certificates, registry settings, debug dumps, client policies.

  • 即時診斷清查 (取代 ClientSpy)、原則 (取代 PolicySpy) 及用戶端快取。Real-time diagnostic of inventory (replaces ContentSpy), policy (replaces PolicySpy), and client cache.

支援中心檢視器Support Center viewer

支援中心包含支援中心檢視器,這是支援人員用來開啟您使用支援中心所建立之配套檔案的工具。Support Center includes Support Center Viewer, a tool that support personnel use to open the bundle of files that you create using Support Center. 支援中心之資料收集器會收集並封裝本機或遠端 Configuration Manager 用戶端的診斷記錄檔。Support Center's data collector collects and packages diagnostic logs from a local or remote Configuration Manager client. 請使用檢視器應用程式檢視資料收集器配套檔案。To view data collector bundles, use the viewer application.

支援中心記錄檔檢視器Support Center log file viewer

支援中心包含最新的記錄檔檢視器。Support Center includes a modern log viewer. 此工具取代 OneTrace 並提供可自訂的介面及索引標籤和可停駐視窗支援。This tool replaces CMTrace and provides a customizable interface with support for tabs and dockable windows. 它有快速的簡報層,並可在數秒內載入大型的記錄檔。It has a fast presentation layer, and can load large log files in seconds.

支援中心 OneTrace (預覽)Support Center OneTrace (Preview)

OneTrace 是支援中心的新記錄檢視器。OneTrace is a new log viewer with Support Center. 其運作方式與 CMTrace 類似,但包含改良功能。It works similarly to CMTrace, with improvements. 如需詳細資訊,請參閱支援中心 OneTraceFor more information, see Support Center OneTrace.

PowerShell CmdletPowerShell cmdlets

支援中心也包含 PowerShell Cmdlet (部分機器翻譯)。Support Center also includes PowerShell cmdlets. 您可以使用這些 Cmdlet 建立其他 Configuration Manager 用戶端的遠端連線、設定資料收集選項,以及啟動資料收集。Use these cmdlets to create a remote connection to another Configuration Manager client, to configure the data collection options, and to start data collection.

先決條件Prerequisites

請在要安裝支援中心的伺服器或用戶端電腦上安裝下列元件:Install the following components on the server or client computer on which you install Support Center:

  • Configuration Manager 支援的作業系統版本。An OS version supported by Configuration Manager. 如需詳細資訊,請參閱用戶端支援的作業系統版本For more information, see Supported OS versions for clients. 支援中心不支援行動裝置。Support Center doesn't support mobile devices.

  • 在您執行支援中心及其元件的電腦上需要有 .NET Framework 4.5.2。.NET Framework 4.5.2 is required on the computer where you run Support Center and its components.

安裝Install

在下列路徑的站台伺服器上找到支援中心安裝程式:cd.latest\SMSSETUP\Tools\SupportCenter\SupportCenterInstaller.msiFind the Support Center installer on the site server at the following path: cd.latest\SMSSETUP\Tools\SupportCenter\SupportCenterInstaller.msi.

在安裝之後,請在 [開始] 功能表的 Microsoft 端點管理員群組中尋找下列項目:After you install it, find the following items on the Start menu in the Microsoft Endpoint Manager group:

  • 支援中心 (ConfigMgrSupportCenter.exe)Support Center (ConfigMgrSupportCenter.exe)
  • 支援中心記錄檔檢視器 (CMLogViewer.exe)Support Center Log File Viewer (CMLogViewer.exe)
  • 支援中心檢視器 (ConfigMgrSupportCenterViewer.exe)Support Center Viewer (ConfigMgrSupportCenterViewer.exe)

注意

上述 [開始] 功能表路徑適用於 2019 年 11 月 (1910 版) 或更新版本。The above Start menu path is for versions from November 2019 (version 1910) or later. 在更早版本中,資料夾名稱為 Microsoft System CenterIn earlier versions, the folder name is Microsoft System Center.

已知問題Known issues

遠端連線的使用者名稱必須包含電腦名稱或網域Remote connections must include computer name or domain as part of the user name

如果您從支援中心連線至遠端用戶端,則必須提供建立連線時的使用者帳戶電腦名稱或網域名稱。If you connect to a remote client from Support Center, you must provide the machine name or domain name for the user account when establishing the connection. 如果您使用簡易的電腦名稱或網域名稱 (例如 .\administrator),連線會成功,但支援中心卻無法收集用戶端資料。If you use a shorthand computer name or domain name (such as .\administrator), the connection succeeds, but Support Center doesn't collect data from the client.

為避免這個問題,請使用下列使用者名稱格式連線到遠端用戶端:To avoid this issue, use the following user name formats to connect to a remote client:

  • ComputerName\UserName
  • DomainName\UserName

您可能需要移除遠端用戶端已編寫指令碼的伺服器訊息區連線Scripted server message block connections to remote clients might require removal

使用 New-CMMachineConnection PowerShell Cmdlet 連線到遠端用戶端時,支援中心會建立每個遠端用戶端的伺服器訊息區 (SMB) 連線。When connecting to remote clients using the New-CMMachineConnection PowerShell cmdlet, Support Center creates a server message block (SMB) connection to each remote client. 在您完成資料收集之後,它會保留這些連線。It retains those connections after you complete data collection. 為避免超出 Windows 遠端連線數的上限,請使用 net use 命令查看目前使用中的遠端連線集合。To avoid exceeding the maximum number of remote connections for Windows, use the net use command to see the currently active set of remote connections. 然後使用下列命令停用任何不需要的連線:net use <connection_name> /dThen disable any unneeded connections by using the following command: net use <connection_name> /d 其中 <connection_name> 是遠端連線的名稱。where <connection_name> is the name of the remote connection.

後續步驟Next steps

支援中心快速入門Support Center quickstart