Microsoft Intune 的軟體更新疑難排解Troubleshoot software updates in Microsoft Intune

協助解決 Microsoft Intune 中的軟體更新問題。Help solve software update problems in Microsoft Intune. 若要查看錯誤碼和說明的清單,請前往 Microsoft Intune 中的軟體更新代理程式錯誤碼To see a list of the error codes and descriptions, go to Software update agent error codes in Microsoft Intune.

含有許多已取代更新的 Windows 7 裝置停止向 Intune 回報Windows 7 devices with many superseded updates stop reporting to Intune

Microsoft Intune 用戶端可能會遇到一或多個下列徵兆:Microsoft Intune clients may experience one or more of the following symptoms:

  • 裝置突然停止向 Intune 回報。Devices suddenly stop reporting to Intune.
  • 裝置經歷了高 CPU 使用率。Devices experience high CPU utilization.
  • 透過 Intune 安裝應用程式時,它們的安裝速度緩慢。Applications install slowly when installed through Intune.
  • Microsoft Intune Center 顯示下列錯誤:An error occurred while updating your computer. Error found: Code 0x800705b4The Microsoft Intune Center shows the following error: An error occurred while updating your computer. Error found: Code 0x800705b4.
  • [Intune 管理主控台] > [群組] > [所有裝置] > [狀態] 顯示:One or more agents that are installed on this computer have errors. The information for this computer may not be accurate or up-to-date.The Intune Admin Console > Groups > All Devices > status shows: One or more agents that are installed on this computer have errors. The information for this computer may not be accurate or up-to-date.

如果已取代的更新 (這類更新已由其他更新所取代) 並未長時間遭到拒絕,可能就會發生此問題。This problem can occur if superseded updates (updates are replaced by another update) haven't been declined for an extended period. 在某些處理序 (例如安裝應用程式) 期間,Windows 會循序檢查所有已取代的更新,以便正確對應更新及其後續更新。During certain processes, such as installing an application, Windows checks all superseded updates in sequence so that the updates and their successors are correctly mapped. 如果已取代的更新清單變得太大,則此檢查工作可能因為處理負載和所需的時間而導致高 CPU 使用率。If the list of superseded updates gets too large, this checking task may cause high CPU utilization because of the processing load and time required. 由於有大量可供 Windows 7 使用的已取代更新,因此,這個問題主要會對 Windows 7 用戶端產生影響。This issue primarily affects Windows 7 devices because of the large number of superseded updates that are available for Windows 7. 較新版的作業系統可能沒有這麼多可用的已取代更新,而且可能不容易受到這個問題所影響。Newer operating systems may not have as many available superseded updates, and may not be susceptible to this issue.

解決方法Resolution

  1. 登入 IntuneSign in to Intune.
  2. 選取 [軟體更新] 。Select Software Updates.
  3. 拒絕所有可能套用至 Windows 7 或受影響用戶端上所安裝之應用程式 (例如 Microsoft Office) 的已取代更新。Decline all superseded updates that may apply to Windows 7 or to applications, such as Microsoft Office, that were installed on the affected clients.
  4. 重新啟動受影響的用戶端。Restart the affected clients.

如果您執行 Windows 7,請確定已安裝下列更新︰3050265 適用於 Windows 7 的 Windows Update 用戶端:2015 年 6 月 (機器翻譯)。If you're running Windows 7, be sure the following update is installed:3050265 Windows Update Client for Windows 7: June 2015.

後續步驟Next steps

取得來自 Microsoft 的支援說明或使用社群論壇Get support help from Microsoft, or use the community forums.