針對 Windows 10 將記錄從設定應用程式傳送給公司支援人員Send logs to your company support from the Settings app for Windows 10

使用 [設定] 應用程式為 Windows 10 公司入口網站進行疑難排解。Use the Settings app to troubleshoot Company Portal for Windows 10. 如果您在 Windows 10 裝置上使用應用程式時遇到問題,可以傳送電子郵件給支援小組來尋求協助。If you run into a problem while using the app on your Windows 10 device, you can email your support team for help. 發生在 [公司入口網站] 應用程式中的事件和錯誤會儲存在您裝置上名為「診斷記錄」 的特殊文件中。Events and errors that occur in the Company Portal app are saved on your device in a special document called a diagnostic log. 其中可能包含關於錯誤的其他見解,匯出時會對支援小組很有用。They can contain additional insights about the error, and when exported are useful to support teams.

  1. 若要開啟 [設定] 應用程式,請移至 [開始] 功能表 > [設定] 。To open the Settings app, go to the Start menu > Settings. 您也可以在搜尋列中搜尋「設定」 。You can also search for settings in the search bar.

  2. 移至 [帳戶] > [存取公司或學校資源] 。Go to Accounts > Access work or school.

  3. 選取 [匯出您的管理記錄檔] 。Select Export your management log files.

    「存取公司或學校資源畫面」,其中 [相關設定] 標題下顯示 [匯出] 選項。

  4. 記錄檔會儲存在 C:\Users\Public\Public Documents\MDMDiagnosticsThe logs will be saved in C:\Users\Public\Public Documents\MDMDiagnostics. 將建立兩個檔案:一個是記錄檔本身,另一個是可讓您的系統管理員在不同程式 (例如 Microsoft Excel) 中檢閱記錄檔的特殊文件。Two files will be created: one is the log itself, and the other is a special document that allows your admin to review the logs in different programs, like Microsoft Excel. 將這兩個檔案附加到電子郵件並將該電子郵件傳送給您的系統管理員。如果您要執行此動作多次,只需從您建立記錄檔的日期選擇檔案即可。Attach both of these files to an email and send that email to your admin. If you do this more than once, simply choose the files from the day you created the logs.

您可能也需要傳送公司入口網站應用程式中的記錄,更進一步地協助公司支援人員嘗試將他們可能發現的任何問題進行疑難排解。You may also need to send logs from the Company Portal app to give your company support more help in trying to troubleshoot any issues they may find.

是否仍需要協助?Still need help? 請連絡您公司的支援人員。Contact your company support. 如需連絡資訊,請查看公司入口網站For contact information, check the Company Portal website.