安裝 Mobile Threat Defense 應用程式Install mobile threat defense app

提示

市場上有各式各樣的 MTD 應用程式。There are a variety of MTD apps on the market. 您的組織應該會告訴您要使用哪一個。Your organization should tell you which one to use. 如果系統提示您安裝 MTD 應用程式,但並未立即將您重新導向以設定或安裝該應用程式,請洽詢您的 IT 支援人員以取得協助。If you're prompted to install an MTD app and you're not immediately redirected to set up or install the app, contact your IT support person for help.

根據組織的安全性需求,您可能必須安裝行動威脅防禦 (MTD) 廠商應用程式。As part of your organization's security requirements, you might be required to install a mobile threat defense (MTD) vendor app. 此類應用程式會偵測裝置上的威脅 (例如可疑的應用程式、網路和 OS 弱點) 並警告您。This type of app detects and alerts you to threats on your device, such as suspicious apps, networks, or OS vulnerabilities.

如果您沒有所需的 MTD 應用程式,則會禁止您使用公司或學校帳戶來登入受保護且受控應用程式 (例如 Microsoft Excel 或 OneDrive)。If you don't have the required MTD app, you'll be blocked from signing in to protected, managed apps (such as Microsoft Excel or OneDrive) with your work or school account. 在此文章中,您將了解如何設定 MTD 應用程式並重新取得存取權。In this article, you'll learn how to set up an MTD app and regain access.

適用於 iOS 的 MTD 應用程式MTD apps for iOS

下列 MTD 應用程式通常會在 iOS 裝置上使用。The following MTD apps are commonly used on iOS devices. 選取應用程式,以在 App Store 中開啟其清單。Select an app to open its listing in the App Store.

適用於 Android 的 MTD 應用程式MTD apps for Android

下列 MTD 應用程式通常會在 Android 裝置上使用。The following MTD apps are commonly used on Android devices. 選取應用程式,以在 Google Play 中開啟其清單。Select an app to open its listing in Google Play.

組織可以看到的資訊Information your organization can see

組織無法看到您個人應用程式中的任何資料,例如文字、電子郵件和圖片。Your organization can't see any data, such as texts, emails, and pictures, in your personal apps. 不過,MTD 應用程式會將您應用程式的相關資訊 (例如名稱和版本) 回報給組織。The MTD app does report information about your apps, such as name and version, to your organization. 所回報實際資訊取決於公司使用的 MTD 廠商。The actual information reported depends on the MTD vendor your company uses. 組織可能會看到:Your organization might see:

  • 應用程式名稱App name
  • 應用程式識別碼:在 Google Play 中識別應用程式的唯一名稱。App ID: The unique name that identifies the app in Google Play.
  • 應用程式版本和簡短版本號碼:應用程式的特定版本號碼。App version and short version number: The specific release numbers for an app.
  • 應用程式套件組合和動態大小:應用程式在您的裝置上使用的空間量。App bundle and dynamic size: The amount of space an app uses on your device.

設定 MTD 應用程式Set up MTD app

當您登入受保護的應用程式時,系統將提示您安裝 MTD 應用程式。When you sign in to a protected app, you'll be prompted to install an MTD app. 遵循畫面上的步驟,以完成安裝並取得受保護應用程式的存取權。Follow the onscreen steps to complete installation and gain access to the protected app.

如需其他內容,請參閱此節中的 iOSAndroid 指示。For additional context, refer to the iOS or Android instructions in this section. 這些步驟是增補的,而不是用來取代畫面上顯示的指示。These steps are supplemental and not meant to replace the instructions shown on screen.

如果系統提示您安裝 MTD 應用程式,但不確定要安裝哪一個,請洽詢您的 IT 支援人員以取得協助。If you're prompted to install an MTD app but aren't sure which one to install, contact your IT support person for help.

裝置註冊Device registration

裝置必須註冊才能確認您的身分識別,並將學校或公司帳戶連線到裝置。Device registration is necessary to confirm your identity and connect your school or work account to your device. 如果裝置尚未註冊,則會在安裝 MTD 應用程式之前,在畫面上自動引導您完成那些步驟。If your device isn't registered, you'll automatically be guided through those steps on screen, before you install the MTD app.

如需裝置註冊的詳細資訊,請參閱在組織的網路上註冊個人裝置 (機器翻譯)。For more information about device registration, see Register your personal device on your organization's network.

iOS 設定iOS setup

這些步驟會在您登入受保護的應用程式之後出現的 [取得存取權] 畫面上開始。These steps begin on the Get access screen, which appears after you sign in to a protected app.

  1. 在 [取得存取權] 畫面上,遵循指示來安裝組織所需的 MTD 應用程式。On the Get access screen, follow the instructions to install the MTD app that's required by your organization.
  2. 返回 [取得存取權] 畫面,然後選取 [開啟] 。Return to the Get access screen and select Open.
  3. MTD 應用程式會要求開啟 Microsoft Authenticator 的權限。The MTD app asks for permission to open Microsoft Authenticator. 選取 [開啟] 。Select Open.
  4. 選取公司帳戶以進行登入。Select your work account to sign in.
  5. 等候 MTD 應用程式掃描裝置是否有安全性威脅。Wait while the MTD app scans your device for security threats.
  6. 返回您原本嘗試存取的學校或公司應用程式。Return to the school or work app that you were originally trying to access. 此時,組織可能會提示您設定其他應用程式安全性需求,例如建立 PIN。At this point, your organization might prompt you to configure other app security requirements, such as creating a PIN.
  7. 您現在應該可以存取應用程式。You should now have access to the app. 如果您仍被封鎖:If you're still blocked:
    • 在 [取得存取權] 畫面上,請選取 [重新檢查] 。On the Get access screen, select Recheck.
    • 移至 MTD 應用程式,並檢查是否有任何威脅。Go to the MTD app and check for existing threats. 完成建議的步驟,以解決威脅並重新取得存取權。Complete the recommended steps to resolve the threat and regain access.

Android 設定Android setup

這些步驟會在您登入受保護的應用程式之後出現的 [取得存取權] 畫面上開始。These steps begin on the Get access screen, which appears after you sign in to a protected app.

  1. 在 [取得存取權] 畫面上,遵循指示來安裝組織所需的 MTD 應用程式。On the Get access screen, follow the instructions to install the MTD app that's required by your organization.
  2. 返回 [取得存取權] 畫面,然後選取 [開啟] 。Return to the Get access screen and select Open.
  3. 如有需要,MTD 應用程式會要求存取您裝置特定區域的權限。The MTD app asks for your permission to access certain areas of your device, should it need to. 為了讓此應用程式正常運作,您必須允許存取連絡人。In order for this app to work properly, you must Allow access to contacts. 要求的權限會因 MTD 廠商而異。Requested permissions will vary across MTD vendors.
  4. 選取公司帳戶以進行登入。Select your work account to sign in.
  5. 等候 MTD 應用程式掃描裝置是否有安全性威脅。Wait while the MTD app scans your device for security threats.
  6. 返回您原本嘗試存取的學校或公司應用程式。Return to the school or work app that you were originally trying to access. 此時,組織可能會提示您設定其他應用程式安全性需求,例如建立 PIN。At this point, your organization might prompt you to configure other app security requirements, such as creating a PIN.
  7. 您現在應該可以存取應用程式。You should now have access to the app. 如果您仍被封鎖:If you're still blocked:
    • 在 [取得存取權] 畫面上,請選取 [重新檢查] 。On the Get access screen, select Recheck.
    • 移至 MTD 應用程式,並檢查是否有任何威脅。Go to the MTD app and check for existing threats. 完成建議的步驟,以解決威脅並重新取得存取權。Complete the recommended steps to resolve the threat and regain access.

解決威脅Resolving a threat

如果偵測到威脅且超過您組織定義的威脅等級,則組織將會:If a threat is detected and exceeds your organization's defined threat level, your organization will either:

  • 封鎖存取:禁止您在登入公司或學校帳戶之後,使用組織的受保護應用程式。Block access: Blocks you from using your organization's protected apps while signed in to your work or school account.
  • 抹除資料:從您組織的一或多個受保護應用程式,刪除公司或學校資料。Wipe data: Deletes your work or school data from one or more of your organization's protected apps.

解決威脅並重新取得受保護應用程式的存取權:To resolve a threat and regain access to protected apps:

  1. 在您的裝置上開啟 MTD 應用程式。Open the MTD app on your device.
  2. 閱讀應用程式中的威脅詳細資料,其中說明威脅在無法解決的情況下可能會對您的裝置造成何種影響,以及如何解決。Read through the threat details in the app, which explains how the threat could affect your device if left unresolved, and how to resolve it.
  3. 當您於裝置上進行必要變更之後,請返回 MTD 應用程式並開始新的掃描。After you make the required changes on your device, return to the MTD app and start a new scan. 重複這些步驟,直到解決所有威脅為止。Repeat these steps until all threats are resolved. 可能需要幾分鐘的時間,您的變更才會與您的組織同步。It can take a few minutes for your changes to sync with your organization. 一旦那些變更同步之後,您就可以重新取得受保護應用程式的存取權。Once those changes sync, you'll regain access to the protected app.

取得支援Get support

前往公司入口網站網站來尋找您組織的連絡資訊。Go to the Company Portal website to find your organization's contact information. 與其連絡以取得下列各項的協助:Contact them for help with:

  • 識別要使用的 MTD 應用程式Identifying which MTD app to use
  • 安裝Installation
  • 安裝失敗Failed installation
  • 偵測/解決威脅Detecting/resolving a threat
  • 解除安裝 MTD 應用程式Uninstalling an MTD app

與 IT 支援共用應用程式記錄Share app logs with IT support

您也可以將應用程式記錄傳送給 IT 支援人員,以提供其他關於安裝失敗的內容。You can also send your app logs to your IT support person to provide them with more context about a failed installation.

後續步驟Next steps

請參閱下列文章,以深入了解受控應用程式如何運作、如何取得,以及如何辨識您的使用方式。See the following articles to learn more about how managed apps work, how to get them, and how to recognize that you're using one.

是否仍需要協助?Still need help? 請連絡您公司的支援人員。Contact your company support. 如需連絡資訊,請查看公司入口網站For contact information, check the Company Portal website.