Microsoft 365系統管理中心的報告-Dynamics 365 客戶語音活動Microsoft 365 Reports in the admin center - Dynamics 365 Customer Voice activity

[Microsoft 365 報告] 儀表板會顯示您組織中產品的活動概況。The Microsoft 365 Reports dashboard shows you the activity overview across the products in your organization. 此功能可讓您深入了解個別產品層級報告,更加深入解析各產品內的活動。It lets you drill in to individual product level reports to give you more granular insight about the activities within each product. 請參閱報告概觀主題Check out the Reports overview topic.

例如,您可以查看每位授權使用 Microsoft Dynamics 365 客戶心聲的使用者活動,方法是查看其與 Dynamics 365 客戶心聲的互動。For example, you can understand the activity of every user licensed to use Microsoft Dynamics 365 Customer Voice by looking at their interactions with Dynamics 365 Customer Voice. 它還可以查看所建立的 Pro 調查的數目,以及使用者所回應的 Pro 調查,協助您瞭解共同作業的層級。It also helps you to understand the level of collaboration going on by looking at the number of Pro Surveys created and Pro Surveys to which the users responded to.

注意

您必須是全域系統管理員、全域讀取者或報告讀取者 Microsoft 365 或 Exchange、SharePoint、Teams 服務、Teams 通訊或商務用 Skype 管理員查看報告。You must be a global administrator, global reader or reports reader in Microsoft 365 or an Exchange, SharePoint, Teams Service, Teams Communications, or Skype for Business administrator to see reports.

如何取得 Dynamics 365 客戶語音活動報告How to get to the Dynamics 365 Customer Voice activity report

  1. 在系統管理中心中,移至 [報告] > [使用量] 頁面。In the admin center, go to the Reports > Usage page.
  2. 在 [儀表板] 首頁上,按一下 [Dynamics 365] 客戶語音卡片上的 [ View more ] 按鈕。From the dashboard homepage, click on the View more button on the Dynamics 365 Customer Voice card.

解讀 Dynamics 365 客戶語音活動報告Interpret the Dynamics 365 Customer Voice activity report

您可以選擇 [ 活動 ] 索引標籤,以查看 Dynamics 365 客戶語音報告中的活動。You can view the activities in the Dynamics 365 Customer Voice report by choosing the Activity tab.
Microsoft 365 報告-Microsoft Dynamics 365 客戶語音活動報告。Microsoft 365 reports - Microsoft Dynamics 365 Customer Voice activity report.

選取 [選擇欄位 ],以新增或移除報告中的欄。Select Choose columns to add or remove columns from the report.
Dynamics 365 客戶語音活動報告-選擇欄Dynamics 365 Customer Voice activity report - choose columns

您也可以選取 [匯出] 連結,將報表資料匯出至 Excel .csv 檔案。You can also export the report data into an Excel .csv file by selecting the Export link. 這會匯出所有使用者的資料,並可讓您進行簡單的排序和篩選,以便進一步分析。This exports data of all users and enables you to do simple sorting and filtering for further analysis. 如果您的使用者少於 2000 個,您可以直接在報告中的表格內進行排序和篩選。If you have less than 2000 users, you can sort and filter within the table in the report itself. 如果您的使用者多於 2000 個,則需要匯出資料才能進行排序和篩選。If you have more than 2000 users, in order to filter and sort, you will need to export the data.

項目Item 描述Description
計量Metric 定義Definition
使用者名稱Username
在 Microsoft Forms 上執行活動之使用者的電子郵件地址。The email address of the user who performed the activity on Microsoft Forms.
上次活動日期 (UTC) Last activity date (UTC)
最近一天使用者在選取的日期範圍中執行表單活動的日期。The latest date a form activity was performed by the user for the selected date range. 若要查看特定日期發生的活動,請直接選取圖表中的日期。To see activity that occurred on a specific date, select the date directly in the chart.
這會篩選表格,僅針對在該特定日執行活動的使用者,顯示檔活動資料。This will filter the table to display file activity data only for users who performed the activity on that specific day.
已建立的調查數目Number of surveys created
使用者建立的調查數目。The number of surveys that the user created.
調查回應數目Number of survey responses
調查發佈的回應者回應數目。The number of responses from responders to whom the survey was distributed to.