尋找並修正新增網域或 DNS 記錄之後所發生的問題Find and fix issues after adding your domain or DNS records

若您找不到所需內容,請 查看網域常見問題集Check the Domains FAQ if you don't find what you're looking for.

將您的網域設定為與 Microsoft 365 搭配使用可能是挑戰性。Getting your domain set up to work with Microsoft 365 can be challenging. 使用 DNS 系統的限制頗多,而且您網域的 DNS 設定也會影響到重要的商務活動,例如電子郵件!The DNS system is nitpicky to work with, and the DNS setup for your domain affects important business activities, like email!

注意

您可以檢查您的網域的狀態,以查看其是否存在問題。You can check for problems with your domain by checking its status. 移至 [安裝 > 網域],然後在 [狀態] 欄中查看通知。Go to Setup > Domains and view the notifications in the Status column. 如果您看到問題,請選取 [更多動作 (三個點) ],然後選擇 [ 檢查健康情況]。If you see an issue, select More actions (three dots), and then choose Check health. 隨即開啟的窗格會描述您的網域所發生的任何問題。The pane that opens will describe any issues occurring with your domain.

What's going on?What's going on?

無法驗證您的網域嗎?Can't verify your domain?

網域驗證無法運作的幾個常見原因如下:There are a couple of common reasons that domain verification doesn't work as it should:

  1. 驗證記錄值錯誤。 請仔細檢查您複製並貼入 DNS 主機 TXT 驗證記錄的值是否正確。常見的問題是記錄中未包含 "MS="。我們也需要這個!The verification record value isn't quite correct. Doublecheck that you've copied and pasted the exact value into the TXT verification record at your DNS host. One common issue is not including the "MS=" part of the record. We need that too!

  2. 尚未儲存記錄。The record hasn't been saved. 在某些 DNS 主機中,您還需要額外採取一個步驟來儲存區域檔案 (DNS 記錄的儲存位置),以便在網際網路上更新該檔案。At some DNS hosts, you have to take an extra step to save the zone file (where the DNS record is stored) so that it will update across the Internet. 請確認您已儲存您的變更,讓 Microsoft 365 可以查看和驗證記錄。Make sure you've saved your changes so Microsoft 365 can see and verify the record.

  3. 尚未在網際網路上更新記錄。The record hasn't updated across the Internet. 這通常只需要幾分鐘的時間,我們才能看到新的記錄,但是有時候它可能需要數小時的時間。It typically only takes a few minutes for us to be able to see the new record, but occasionally it can take as long as a few hours.

Outlook 無法運作嗎?Outlook isn't working?

如果您已為網域設定正確的 MX 記錄及其他 DNS 記錄,但是郵件無法運作,請讓我們協助您 修正 Outlook 問題If you've set up your MX record and other DNS records correctly for your domain, but mail doesn't work, let us help you fix your Outlook problems.

所有人的電子郵件都已切換至 Microsoft 365,您只需要切換您的電子郵件?Everyone's email got switched to Microsoft 365 and you only wanted YOUR email to switch?

當您將您的網域新增至 Microsoft 365 時,通常您的網域的 MX 記錄會更新 (您或 Microsoft 365) 指向 Microsoft 365,而且所有傳送至該網域的電子郵件都會開始使用 Microsoft 365。When you add your domain to Microsoft 365, typically your domain's MX record is updated (by you or Microsoft 365) to point to Microsoft 365, and ALL email sent to that domain will start coming to Microsoft 365. 在您變更 MX 記錄之前,請確定您已在 Microsoft 365 中為已在您的網域上有電子郵件的每位使用者建立信箱。Make sure you've created mailboxes in Microsoft 365 for everyone who has email on your domain BEFORE you change the MX record.

如果您不想將您網域中的每一個人的電子郵件移至 Microsoft 365,該怎麼辦?What if you don't want to move email for everyone on your domain to Microsoft 365? 您可以 只使用一些電子郵件地址試驗 Microsoft 365 的步驟。You can take steps to pilot Microsoft 365 with just a few email addresses instead.

無法確認非盈利或學校帳戶狀態?Can't confirm non-profit or school account status?

您只需要驗證組織的網域,而不會設定任何服務時,會有幾種案例。There are a couple of scenarios when you just need to verify your organization's domain and not set up any services. 例如,若要證明您的組織符合學校訂閱的 Microsoft 365。For example, to prove to Microsoft 365 that your organization qualifies for a school subscription.

請參閱 驗證您的 Microsoft 365 網域中的指南,以證明擁有擁有權、非盈利性或教育狀態,或啟動 Yammer 以確定您已完成所有必要步驟。Check out the guidance in Verify your Microsoft 365 domain to prove ownership, nonprofit or education status, or to activate Yammer to make sure you've completed all the required steps. 這對於每種情況都有些不同。It's a little different for each situation.

您的網域無法使用服務嗎?Services not working with your domain?

我們可以協助您追蹤網域的 DNS 設定問題。We can help you track down issues with your domain's DNS setup. Microsoft 365 中的 [網域] 疑難排解程式會顯示所有需要修正的記錄,以及記錄所需的確切設定。The domains troubleshooter in Microsoft 365 will show you any records that need fixing, and exactly what the records need to be set to.

提示

已正確設定您的 DNS,但是郵件無法在桌面版 Outlook 正常運作?Got your DNS set up correctly, but mail doesn't work in Outlook on your desktop? 請參閱 您可以與 Microsoft 365 搭配的不同郵件流程案例 ,以確定您已為您的公司正確設定專案。Check out the different mail flow scenarios you can have with Microsoft 365 to make sure you've got things set up correctly for your business. 或透過電子郵件,取得下列更多疑難排解說明:修正 Outlook 問題Or get more troubleshooting help with email here: Fix Outlook problems.

無法存取您的網站嗎?Accessing your website isn't working?

如果您已修正任何 DNS 問題,但是仍有問題,請嘗試下列其中一項動作。If you've fixed any DNS issues and you're still having trouble, try one of the following.

疑難排解:驗證的網域變更上的審計資料Troubleshoot: Audit data on verified domain change