Microsoft 365 流量分析疑難排解Troubleshooting Microsoft 365 usage analytics

探索下列錯誤訊息清單,以取得 Microsoft 365 流量分析最常見的問題。Explore the following list of error messages to get help with the most common issues with Microsoft 365 usage analytics.

我們無法處理您的要求。We are unable to process your request. 您必須先從 Microsoft 365 系統管理中心訂閱此資料You have to first subscribe to this data from the Microsoft 365 admin center

錯誤碼: 422Error Code: 422

您將在其中看到此訊息的位置: 當您連線至 Microsoft 365 使用方式分析範本應用程式或直接呼叫 Microsoft 365 報告 APIs 時,在 Power BI 中。Where you will see this message: In Power BI when you are connecting to the Microsoft 365 Usage Analytics template app or when directly calling the Microsoft 365 Reporting APIs.

原因: 在您可以連線至應用程式之前,您必須訂閱 Microsoft 365 系統管理中心中的資料。Cause: Before you can connect to the app, you have to subscribe to the data from the Microsoft 365 admin center. 若未執行此步驟,則即使您提供 Microsoft 365 租使用者識別碼,也無法連線至範本應用程式。If this step isn't done first, you won't be able to connect to the template app, even if you provide your Microsoft 365 tenant ID.

若要修正此錯誤: 若要訂閱資料,請移至 [系統管理中心] > 報告 的 > 使用狀況 ,並在主要儀表板頁面上找到 [Microsoft 365 流量分析] 磚。To fix this error: To subscribe to the data, go to the admin center > Reports > Usage and locate the Microsoft 365 usage analytics tile on the main dashboard page. 選取 [ 開始 使用] 按鈕,然後在所開啟的 [ 報告 ] 窗格中,開啟 [ 讓資料可365用於 Power BI 的流量分析 ] 設定及 [ 儲存 ]。Select the Get started button and then in the Reports pane that opens, turn the Make data available to Microsoft 365 usage analytics for Power BI setting on and Save .

我們正在處理您的資料We are processing your data

您將在其中看到此訊息的位置: 在 Microsoft 365 系統管理中心的 [ 使用狀況 ] 儀表板上的 [ microsoft 365 流量分析 ] 磚中。Where you will see this message: In the Microsoft 365 usage analytics tile on the Usage dashboard in the Microsoft 365 admin center.

原因: 當您選擇從 Microsoft 365 系統管理中心 查看範本應用程式中的資料 時,Microsoft 365 系統會開始為您的組織產生歷史使用方式資料。Cause: When you opt in to seeing data in the template app from the Microsoft 365 admin center, the Microsoft 365 system starts generating historical usage data for your organization. 視您的租用戶大小而定,此步驟可能需要 2 到 48 個小時才能完成。Depending on the size of your tenant, this step could take anywhere between 2 hours to 48 hours.

若要修正此問題: 請耐心等候,但如果在3天后,郵件未變更為 您的資料 ,請 與 Microsoft 365 聯繫以取得商務支援To fix this: Just be patient, but if the message does not change to Your data is ready after 3 days, contact Microsoft 365 for business support.

我們目前無法處理您的要求。We are unable to process your request at this time. 我們仍在為您的組織準備資料We are still preparing the data for your organization

錯誤碼: 423Error Code: 423

您將在其中看到此訊息的位置: 在 Power BI 中,當您連接至 Microsoft 365 使用方式分析範本應用程式或直接呼叫 Microsoft 365 報告 APIs。Where you will see this message: In Power BI, when you are connecting to the Microsoft 365 Usage Analytics template app or when directly calling the Microsoft 365 Reporting APIs.

原因: 當您選擇從系統管理中心 查看範本應用程式中的資料 時,Microsoft 365 系統就會開始產生您組織的歷史使用方式資料。Cause: When you opt in to seeing data in the template app from the admin center, the Microsoft 365 system starts generating historical usage data for your organization. 根據租使用者的大小而定,此步驟可能需要兩個小時到48小時之間的任何時間。Depending on the size of your tenant, this step could take anywhere between two hours to 48 hours.

若要修正此問題: 請耐心等候,但如果自啟動以來,郵件未變更為 您的資料已準備好 ,請 與 Microsoft 365 聯繫以取得商務服務支援To fix this: Just be patient, but if the message does not change to Your data is ready even 3 days since initiation, contact Microsoft 365 for business support.

您提供的租用戶識別碼格式錯誤The tenant ID you provided is not in the correct format

錯誤碼: 400Error Code: 400

您將在其中看到此訊息的位置: 在 Power BI 中,當您連接至 Microsoft 365 使用方式分析範本應用程式或直接呼叫 Microsoft 365 報告 APIs。Where you will see this message: In Power BI, when you are connecting to the Microsoft 365 Usage Analytics template app or when directly calling the Microsoft 365 Reporting APIs.

原因: 租使用者識別碼為 guid,且其格式必須為 xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)。Cause: The tenant ID is a guid and has to be in the format of xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. 如果您在承租人輸入方塊中輸入任何其他字串,就會收到此錯誤。If you enter any other string in the tenant input box, you will get this error.

若要修正此錯誤: 移至 [系統管理中心] > 報告 > 使用狀況 ,並在主要儀表板頁面上找到 [Microsoft 365 流量分析] 磚。To fix this error: Go to the admin center > Reports > Usage and locate the Microsoft 365 usage analytics tile on the main dashboard page. 租使用者識別碼會列在磚上。The tenant ID is listed on the tile. 您可以從這裡複製並貼到對話方塊中,以連接至範本應用程式。You can copy it from here and paste it in the dialog box for connecting to the template app.

我們的系統無法辨識您提供的租用戶識別碼The tenant ID you provided is not recognized by our system

錯誤碼: 404Error Code: 404

您將在其中看到此訊息的位置: 當您連線至 Microsoft 365 使用方式分析範本應用程式或直接呼叫 Microsoft 365 報告 APIs 時,在 Power BI 中。Where you will see this message: In Power BI when you are connecting to the Microsoft 365 Usage Analytics template app or when directly calling the Microsoft 365 Reporting APIs.

原因: 您提供的租使用者識別碼無效或不存在。Cause: The tenant ID you provided is not valid or does not exist.

若要修正此錯誤: 移至 [系統管理中心] > 報告 > 使用狀況 ,並在主要儀表板頁面上找到 [Microsoft 365 流量分析] 磚。To fix this error: Go to the admin center > Reports > Usage and locate the Microsoft 365 usage analytics tile on the main dashboard page. 租使用者識別碼會列在磚上。The tenant ID is listed on the tile. 您可以從這裡複製並貼到對話方塊中,以連接至範本應用程式。You can copy it from here and paste it in the dialog box for connecting to the template app.

請重新輸入您的認證以再次登入 Power BIPlease re-enter your credentials to sign in to Power BI again

錯誤碼︰302Error Code: 302

您將在其中看到此訊息的位置: 當您連線至 Microsoft 365 使用方式分析範本應用程式或直接呼叫 Microsoft 365 報告 APIs 時,在 Power BI 中。Where you will see this message: In Power BI when you are connecting to the Microsoft 365 Usage Analytics template app or when directly calling the Microsoft 365 Reporting APIs.

原因: 授權碼失敗,可能需要您重新輸入認證。Cause: The authorization code failed and may require you to enter your credentials again.

若要修正此錯誤: 登出 Power BI,然後再次登入。To fix this error: Sign out of Power BI, and then sign in again.

您沒有存取此資料的正確授權。You do not have the right authorization to access to this data. 若要取得本服務資料的存取權,您需具備全域系統管理員或任何產品系統管理員的身分To be able to gain access to the data from this service you need to be either a global admin or any one of the product admins

錯誤碼: 403Error Code: 403

您將在其中看到此訊息的位置: 當您連線至 Microsoft 365 使用方式分析範本應用程式或直接呼叫 Microsoft 365 報告 APIs 時,在 Power BI 中。Where you will see this message: In Power BI when you are connecting to the Microsoft 365 Usage Analytics template app or when directly calling the Microsoft 365 Reporting APIs.

原因: 授權碼失敗,因為嘗試連線至範本應用程式的使用者不具備存取此資料的適當驗證層級。Cause: The authorization code failed because the user who tried connecting to the template app does not have the right level of authorization to access this data.

若要修正此錯誤: 提供 全域系統管理員Exchange 系統管理員 、商務用 Skype 系統管理員、SharePoint 系統 管理員全域讀取器報告讀取器 的使用者認證,以連接至範本應用程式。To fix this error: Provide the credentials of a user who is either a Global admin , Exchange admin , Skype for Business admin , SharePoint admin , Global reader or Report reader to connect to the template app. 如需詳細資訊,請參閱 關於系統管理員角色See About admin roles for more information.

重新整理失敗Refresh failed

您將在其中看到此訊息的位置: 在重新整理歷程記錄中從 Power BI 或 failed 狀態傳送電子郵件。Where you will see this message: Email from Power BI or failed status in the refresh history.

原因: 有時候會重設連接至範本應用程式之使用者的認證,而不會在範本應用程式的連接設定中更新,以導致使用者看到重新整理失敗的錯誤。Cause: Sometimes the credentials of the user who connected to the template app are reset, and not updated in the connection settings of the template app causing the user to see refresh failure errors.

若要修正此錯誤: 在 [Power BI] 中,找到對應至 Microsoft 365 使用方式分析範本應用程式的資料集,選取 [ 排程 重新整理],並提供您的系統管理員認證。To fix this error: In Power BI, find the dataset corresponding to the Microsoft 365 Usage Analytics template app, select schedule refresh and provide your admin credentials.

如果這不起作用,請清除快取,然後重新建立範本應用程式。If that doesn't work, clear the cache, and re-create the template app.