適用于商業客戶的支付服務指令2和強客戶驗證Payment Services Directive 2 and Strong Customer Authentication for commercial customers

從2019年9月14日開始,必須先在歐洲經濟區域的31個國家/地區中取得銀行,以確認進行線上購買之人員的身分識別,才能處理付款。As of September 14, 2019, banks in the 31 countries of the European Economic Area are required to verify the identity of the person making an online purchase before the payment can be processed. 這種驗證需要多重要素驗證,以協助確保您的線上購買安全且受到保護。This verification requires multi-factor authentication to help ensure your online purchases are secure and protected. 某些國家/地區的此驗證要求的日期會延遲。The date for this verification requirement will be delayed for some countries.

如需詳細資訊,請參閱 Microsoft 有關付款服務指令程式的常見問題解答2和強客戶驗證For more information, see Microsoft FAQ about Payment Services Directive 2 and Strong Customer Authentication.

需要多重要素驗證時?When is multi-factor authentication required?

目前,使用多重要素驗證的此指令的驗證需求只適用于使用信用卡在歐洲經濟區域的31個國家/地區的客戶。Currently, verification requirements for this directive using multi-factor authentication only apply to customers using credit cards from banks in the 31 countries of the European Economic Area. 有時候會因其採取的動作而提示客戶,而且有時候會因現有訂閱或服務的事件而提示他們。Sometimes customers will be prompted because of an action that they took, and sometimes they are prompted because of events with their existing subscriptions or services.

客戶動作Customer Actions

您的銀行可能需要透過多重要素驗證進行驗證。Your bank may require verification through multi-factor authentication. 一些範例包括:Some examples include:

  • 註冊新訂閱Signing up for a new subscription
  • 將授權新增至訂閱Adding licenses to a subscription
  • 新增或取代用來支付訂閱或服務的信用卡Adding or replacing the credit card used to pay for a subscription or service
  • 新增或取代帳單設定檔上的信用卡卡Adding or replacing a credit card on a billing profile
  • 購買應用程式Buying apps

訂閱生命週期事件Subscription lifecycle events

經常性付款的費用可能會失敗。Charges for recurring payments might fail. 如果是的話,您會收到一封電子郵件,其中有指示遵循的指示。If they do, you’ll receive an email with instructions to follow. 系統會提示您回應驗證要求並進行您目前的付款。You’ll be prompted to respond to the verification request and make your current payment.

需要其他協助嗎?Need more help?

您的金融機構是下列案例的最佳連絡方式:Your financial institution is the best contact for these scenarios:

  • 您沒有收到驗證碼。You didn't receive a verification code.
  • 在您提交驗證碼之後,驗證程式無法運作。The verification process didn't work after you submitted the verification code.
  • 您不確定信用卡的連絡人資訊正確無誤。You're not sure if the contact info for your credit card is correct.