設定連接器以封存 ServiceNow 資料Set up a connector to archive ServiceNow data

使用 Microsoft 365 規範中心內的 Globanet 連接器,將 ServiceNow 平臺的資料匯入至您的 Microsoft 365 組織中的使用者信箱。Use a Globanet connector in the Microsoft 365 compliance center to import and archive data from the ServiceNow platform to user mailboxes in your Microsoft 365 organization. Globanet 提供的 ServiceNow 連接器會從協力廠商資料來源捕獲專案,並將這些專案匯入 Microsoft 365。Globanet provides a ServiceNow connector that captures items from the third-party data source and import those items to Microsoft 365. 連接器會將實況郵件、附件及 ServiceNow 文章等內容轉換成電子郵件訊息格式,然後將這些專案匯入至 Microsoft 365 中的使用者信箱。The connector converts the content such as live messages, attachments, and posts from ServiceNow to an email message format and then imports those items to user mailboxes in Microsoft 365.

ServiceNow 資料儲存在使用者信箱之後,您可以套用 Microsoft 365 合規性功能,例如訴訟暫止、eDiscovery、保留原則及保留標籤。After ServiceNow data is stored in user mailboxes, you can apply Microsoft 365 compliance features such as Litigation Hold, eDiscovery, retention policies, and retention labels. 在 Microsoft 365 中使用 ServiceNow 連接器匯入和封存資料,可協助您的組織符合政府和法規原則。Using a ServiceNow connector to import and archive data in Microsoft 365 can help your organization stay compliant with government and regulatory policies.

封存 ServiceNow 資料的概覽Overview of archiving ServiceNow data

下列概要說明使用連接器封存 Microsoft 365 中 ServiceNow 資料的程式。The following overview explains the process of using a connector to archive the ServiceNow data in Microsoft 365.

ServiceNow 資料的封存工作流程

  1. 您的組織與 ServiceNow 搭配設定及設定 ServiceNow 網站。Your organization works with ServiceNow to set up and configure a ServiceNow site.

  2. 每24小時一次,ServiceNow 的專案會複製到 Globanet Merge1 網站。Once every 24 hours, ServiceNow items are copied to the Globanet Merge1 site. 連接線也會將 ServiceNow 專案轉換成電子郵件訊息格式。The connector also converts ServiceNow items to an email message format.

  3. 您在 Microsoft 365 合規性中心建立的 ServiceNow 連接器每天都會連線到 Globanet Merge1 網站,並將 ServiceNow 內容傳送至 Microsoft 雲端中的安全 Azure 儲存位置。The ServiceNow connector that you create in the Microsoft 365 compliance center connects to the Globanet Merge1 site every day and transfers the ServiceNow content to a secure Azure Storage location in the Microsoft cloud.

  4. 連接器會使用 [步驟 3] 中所述之自動使用者對應的 電子郵件 屬性值,將轉換後的專案匯入至特定使用者的信箱。The connector imports the converted items to the mailboxes of specific users using the value of the Email property of the automatic user mapping as described in Step 3. 在使用者信箱中建立名為 ServiceNow [收件匣] 資料夾中的子資料夾,並將專案匯入該資料夾。A subfolder in the Inbox folder named ServiceNow is created in the user mailboxes, and items are imported to that folder. 連接器會使用 Email 屬性的值來決定要匯入專案的信箱。The connector determines which mailbox to import items to by using the value of the Email property. 每個 ServiceNow 專案都包含此屬性,其會填入專案的每個參與者的電子郵件地址。Every ServiceNow item contains this property, which is populated with the email address of every participant of the item.

開始之前Before you begin

  • 建立 Microsoft 連接器的 Merge1 帳戶。Create a Merge1 account for Microsoft connectors. 若要建立帳戶,請與 Globanet 客戶支援人員聯繫。To create an account, contact Globanet Customer Support. 當您在步驟1中建立連接器時,您必須登入此帳戶。You need to sign into this account when you create the connector in Step 1.

  • 建立 ServiceNow 的應用程式以從您的 ServiceNow 帳戶取得資料。Create a ServiceNow application to fetch data from your ServiceNow account. 如需建立應用程式的逐步指示,請參閱 Merge1 Third-Party Connector User GuideFor step-by step instructions about creating the application, see Merge1 Third-Party Connectors User Guide.

  • 在步驟 1 (中建立 ServiceNow 連接器,並在步驟3中完成) 的使用者必須指派給 Exchange Online 中的信箱匯入匯出角色。The user who creates the ServiceNow connector in Step 1 (and completes it in Step 3) must be assigned to the Mailbox Import Export role in Exchange Online. 在 Microsoft 365 規範中心的 [ 資料連線器 ] 頁面上新增連接器時,此角色是必要的。This role is required to add connectors on the Data connectors page in the Microsoft 365 compliance center. 依預設,此角色不會指派給 Exchange Online 內的任何角色群組。By default, this role isn't assigned to any role group in Exchange Online. 您可以將信箱匯入匯出角色新增至 Exchange Online 中的「組織管理」角色群組。You can add the Mailbox Import Export role to the Organization Management role group in Exchange Online. 或者,您可以建立角色群組、指派信箱匯入匯出角色,然後將適當的使用者新增為成員。Or you can create a role group, assign the Mailbox Import Export role, and then add the appropriate users as members. 如需詳細資訊,請參閱「管理 Exchange Online 中的角色群組」一文中的 [ 建立角色群組修改角色群組 ] 區段。For more information, see the Create role groups or Modify role groups sections in the article "Manage role groups in Exchange Online".

步驟1:設定 ServiceNow 連接器Step 1: Set up the ServiceNow connector

第一步是存取 Microsoft 365 規範中心內的 資料連線器 頁面,並為 ServiceNow 資料建立連接器。The first step is to access to the Data Connectors page in the Microsoft 365 compliance center and create a connector for ServiceNow data.

  1. 移至 https://compliance.microsoft.com ,然後按一下 [資料連線器] > ServiceNowGo to https://compliance.microsoft.com and then click Data connectors > ServiceNow.

  2. 在 [ ServiceNow 的產品描述] 頁面上,按一下 [ 新增連接器]。On the ServiceNow product description page, click Add connector.

  3. 在 [ 服務條款 ] 頁面上,按一下 [ 接受]。On the Terms of service page, click Accept.

  4. 輸入識別連接器的唯一名稱,然後按 [下一步]Enter a unique name that identifies the connector, and then click Next.

  5. 登入您的 Merge1 帳戶以設定連接器。Sign in to your Merge1 account to configure the connector.

步驟2:設定 Globanet Merge1 網站上的 ServiceNowStep 2: Configure the ServiceNow on the Globanet Merge1 site

第二個步驟是設定 Globanet Merge1 網站上的 ServiceNow 連接器。The second step is to configure the ServiceNow connector on the Globanet Merge1 site. 如需如何設定 ServiceNow 連接器的詳細資訊,請參閱 Merge1 Third-Party 連接器 User GuideFor information about how to configure the ServiceNow connector, see Merge1 Third-Party Connectors User Guide.

按一下 [儲存] & 完成之後, 就會顯示 Microsoft 365 規範中心內 [連接器] 嚮導中的 [ 使用者對應 ] 頁面。After you click Save & Finish, the User mapping page in the connector wizard in the Microsoft 365 compliance center is displayed.

步驟3:對應使用者並完成連接器設定Step 3: Map users and complete the connector setup

若要對應使用者,並完成 Microsoft 365 規範中心內的連接器設定,請遵循下列步驟:To map users and complete the connector setup in the Microsoft 365 compliance center, follow these steps:

  1. 在 [將 ServiceNow 使用者至 Microsoft 365 使用者 ] 頁面上,啟用自動使用者對應。On the Map ServiceNow users to Microsoft 365 users page, enable automatic user mapping. ServiceNow 的專案包括稱為「 電子郵件」的屬性,其中包含組織中使用者的電子郵件地址。The ServiceNow items include a property called Email, which contains email addresses for users in your organization. 如果連接器可以將此位址與 Microsoft 365 使用者產生關聯,這些專案就會匯入該使用者的信箱。If the connector can associate this address with a Microsoft 365 user, the items are imported to that user's mailbox.

  2. [下一步],複查您的設定,然後移至 [ 資料連線器 ] 頁面,以查看新連接器的匯入程式的進度。Click Next, review your settings, and then go to the Data connectors page to see the progress of the import process for the new connector.

步驟4:監視 ServiceNow 連接器Step 4: Monitor the ServiceNow connector

在您建立 ServiceNow 連接器之後,您可以在 Microsoft 365 規範中心中查看連接器狀態。After you create the ServiceNow connector, you can view the connector status in the Microsoft 365 compliance center.

  1. 移至 https://compliance.microsoft.com 並按一下左側導覽中的 [ 資料連線器 ]。Go to https://compliance.microsoft.com and click Data connectors in the left nav.

  2. 按一下 [ 連接器 ] 索引標籤,然後選取 ServiceNow 連接器以顯示飛出頁面,該頁面包含連接器的屬性和資訊。Click the Connectors tab and then select the ServiceNow connector to display the flyout page, which contains the properties and information about the connector.

  3. 在 [ 連接器狀態與來源] 底下,按一下 [ 下載記錄 ] 連結,以開啟連接器的狀態記錄 (或儲存) 。Under Connector status with source, click the Download log link to open (or save) the status log for the connector. 此記錄檔包含已匯入至 Microsoft 雲端的資料。This log contains data that has been imported to the Microsoft cloud.

已知問題Known issues

  • 此時,我們不支援匯入大於 10 MB 的附件或專案。At this time, we don't support importing attachments or items that are larger than 10 MB. 稍後將提供對較大專案的支援。Support for larger items will be available at a later date.