匯入 PST 檔案的常見問題集FAQ about importing PST files

本文適用于系統管理員。您是否要將 PST 檔案匯入您自己的信箱?請參閱 從 Outlook .pst 檔案匯入電子郵件、連絡人及行事曆This article is for administrators. Do you want to import PST files to your own mailbox? See Import email, contacts, and calendar from an Outlook .pst file

以下是一些有關使用 Office 365 Import Service 將 PST 檔案大量匯入 Microsoft 365 信箱的常見問題。Here are some frequently asked questions about using the Office 365 Import Service to bulk-import PST files to Microsoft 365 mailboxes. 如需如何匯入 PST 檔案的詳細資訊,請參閱 將 pst 檔案匯入至 Office 365 的概述For more information about how to import PST files, see Overview of importing PST files to Office 365.

使用網路上傳來匯入 PST 檔案Using network upload to import PST files

如需逐步指示,請參閱 使用網路上傳將 PST 檔案匯入 Office 365For step-by-step instructions, see Use network upload to import PST files to Office 365.

必須具備哪些權限才能在 Office365 匯入服務中建立匯入工作?What permissions are required to create import jobs in the Office 365 Import Service?

您必須在 Exchange Online 中獲派信箱匯入匯出角色,才能將 PST 檔案匯入 Microsoft 365 信箱。You have to be assigned the Mailbox Import Export role in Exchange Online to import PST files to Microsoft 365 mailboxes. 依預設,此角色不會指派給 Exchange Online 內的任何角色群組。By default, this role isn't assigned to any role group in Exchange Online. You can add the Mailbox Import Export role to the Organization Management role group.You can add the Mailbox Import Export role to the Organization Management role group. Or you can create a new role group, assign the Mailbox Import Export role, and then add yourself or other users as a member.Or you can create a new role group, assign the Mailbox Import Export role, and then add yourself or other users as a member. 如需詳細資訊,請參閱管理 Exchange Online 中的角色之<新增角色至角色群組>或<建立角色群組>一節。For more information, see the "Add a role to a role group" or the "Create a role group" sections in Manage role groups in Exchange Online.

此外,若要在安全性與合規性中心建立匯入工作,必須符合以下其中一個條件:Additionally, to create import jobs in the Security & Compliance Center, one of the following must be true:

  • 您必須在 Exchange Online 中獲派郵件收件者角色。You have to be assigned the Mail Recipients role in Exchange Online. 根據預設,這個角色會指派給組織管理及收件者管理角色群組。By default, this role is assigned to the Organization Management and Recipient Management roles groups.

    或者Or

  • 您必須是組織中的全域系統管理員。You have to be a global administrator in your organization.

提示

建議您在 Exchange Online 中建立新的角色群組,專門用來將 PST 檔案匯入 Office 365。Consider creating a new role group in Exchange Online that's specifically intended for importing PST files to Office 365. 若要獲得匯入 PST 檔案所需的最低權限等級,請將信箱匯入匯出及郵件收件者角色指派到新的角色群組,然後新增成員。For the minimum level of privileges required to import PST files, assign the Mailbox Import Export and Mail Recipients roles to the new role group, and then add members.

哪些地區提供網路上傳服務?Where is network upload available?

下列地區目前提供網路上傳:美國、加拿大、巴西、英國、法國、德國、瑞士、挪威、歐洲、德國、東亞洲、東南亞、日本、韓國、韓國、澳大利亞及阿拉伯聯合大公國 (UAE) 。Network upload is currently available in these regions: United States, Canada, Brazil, the United Kingdom, France, Germany, Switzerland, Norway, Europe, India, East Asia, Southeast Asia, Japan, Republic of Korea, Australia, and United Arab Emirates (UAE). Network upload will be available in more regions soon.Network upload will be available in more regions soon.

使用網路上傳匯入 PST 檔案的費用為何?What is the pricing for importing PST files by using network upload?

Using network upload to import PST files is free.Using network upload to import PST files is free.

這也表示 PST 檔案從 Azure 儲存體區域刪除之後,Microsoft 365 系統管理中心內完整匯入工作的檔案清單中就不會顯示這些檔案。This also means that after PST files are deleted from the Azure Storage area, they're no longer displayed in the list of files for a completed import job in the Microsoft 365 admin center. 即使匯入工作仍然列在 [將資料匯入 Office 365] 頁面上,但當您檢視較舊匯入工作的詳細資料時,PST 檔案清單可能為空白。Although an import job might still be listed on the Import data to Office 365 page, the list of PST files might be empty when you view the details of older import jobs.

哪些版本的 PST 檔案格式支援匯入 Office 365?What version of the PST file format is supported for importing to Office 365?

有兩個版本的 PST 檔案格式支援此作業:ANSI 和 Unicode。There are two versions of the PST file format: ANSI and Unicode. 我們建議您使用 Unicode PST 檔案格式來匯入檔案。We recommend importing files that use the Unicode PST file format. 不過,使用 ANSI PST 檔案格式的檔案 (例如,使用雙位元組字元集 (DBCS) 語言的檔案) 也可以匯入 Office 365。However, files that use the ANSI PST file format, such as those for languages that use a double-byte character set (DBCS), can also be imported to Office 365. 如需有關匯入 ANSI PST 檔案的詳細資訊,請參閱 使用網路上傳將組織的 PST 檔案匯入 Office 365中的步驟4。For more information about importing ANSI PST files, see Step 4 in Use network upload to import your organization's PST files to Office 365.

此外,Outlook 2007 和更新版本的 PST 檔案也可以匯入 Office 365。Additionally, PST files from Outlook 2007 and later versions can be imported to Office 365.

將我的 PST 檔案上傳到 Azure 儲存體區域之後,這些檔案會在 Azure 中保留多久的時間才會遭到刪除?After I upload my PST files to the Azure Storage area, how long are they kept in Azure before they're deleted?

使用網路上傳方法匯入 PST 檔案,會將這些檔案上傳到名為 ingestiondata 的 Azure Blob 容器。When you use the network upload method to import PST files, you upload them to an Azure blob container named ingestiondata. 如果安全性與合規性中心的 [匯入 PST 檔案]**** 頁面目前沒有進行中的匯入工作,則 Azure 中 ingestiondata 容器內的所有 PST 檔案都會在最近的匯入工作於安全性與合規性中心建立完成的後 30 天刪除。If there are no import jobs in progress on the Import PST files page in the Security & Compliance Center), then all PST files in the ingestiondata container in Azure are deleted 30 days after the most recent import job was created in the Security & Compliance Center. 這也表示您必須在 PST 檔案上傳到 Azure 的 30 天內,在安全性與合規性中心建立新的匯入工作 (如網路上傳指示中的步驟 5 所述)。That also means you have to create a new import job in the Security & Compliance Center (described in Step 5 in the network upload instructions) within 30 days of uploading PST files to Azure.

這也表示 PST 檔案從 Azure 儲存體區域刪除之後,安全性與合規性中心內完整匯入工作的檔案清單中就不會顯示這些檔案。This also means that after PST files are deleted from the Azure Storage area, they're no longer displayed in the list of files for a completed import job in the Security & Compliance Center. 即使匯入工作仍然列在安全性與合規性中心的 [匯入 PST 檔案]**** 頁面上,但當您檢視較舊匯入工作的詳細資料時,PST 檔案清單可能為空白。Although an import job might still be listed on the Import PST files page in the Security & Compliance Center, the list of PST files might be empty when you view the details of older import jobs.

需要多久的時間才能將 PST 檔案匯入信箱?How long does it take to import a PST file to a mailbox?

這取決於您的網路容量,但將每 TB 的資料上傳到貴組織的 Azure 儲存體區域通常需要幾個小時的時間。It depends on the capacity of your network, but it typically takes several hours for each terabyte (TB) of data to be uploaded to the Azure Storage area for your organization. 將 PST 檔案複製到 Azure 儲存體區域之後,系統會以每天至少 24 GB 的速率將 PST 檔案匯入至 Microsoft 365 信箱。After the PST files are copied to the Azure Storage area, a PST file is imported to a Microsoft 365 mailbox at a rate of at least 24 GB per day. 如果這樣的速率不符您的需求,建議您嘗試其他方法將電子郵件資料移轉到 Office 365。If this rate doesn't meet your needs, you might consider other methods for migrating email data to Office 365. 如需詳細資訊,請參閱<將多個電子郵件帳戶移轉到 Office 365 的方法>。For more information, see Ways to migrate multiple email accounts to Office 365.

如果不同的 PST 檔案需匯入到不同的目標信箱,匯入程序會同時進行;換句話說,系統會同時匯入每個 PST/信箱組合。If different PST files are imported to different target mailboxes, the import process occurs in parallel; in other words, each PST/mailbox pair is imported simultaneously. 同樣地,如果多個 PST 檔案匯入到相同的信箱,則會同時匯入。Likewise, if multiple PST files are imported to the same mailbox, they will be simultaneously imported.

PST 匯入處理程序如何處理重複的電子郵件項目?****How does the PST import process handle duplicate email items?

PST 匯入處理程序會檢查重複的項目,如果目標資料夾、目標信箱或目標封存中已有相同項目,則不會將資料從 PST 檔案複製到信箱或封存。The PST import process checks for duplicate items and doesn't copy the items from a PST file to the mailbox or archive if a matching item exists in the target folder in the target mailbox or target archive. 如果您重新匯入同一個 PST 檔案,並指定與前一個匯入工作指定之資料夾不同的目標資料夾 (使用 PST 匯入對應檔案中的 TargetRootFolder 屬性),則 PST 檔案中的所有項目將會重新匯入。If you reimport the same PST file and specify a different target folder (using the TargetRootFolder property in the PST import mapping file) than the one you specified in a previous import job, all items in the PST file will be reimported.

匯入 PST 檔案時,是否有郵件大小限制?Is there a message size limit when importing PST files?

是。Yes. 如果 PST 檔案包含大於 150 MB 的信箱項目,該項目會在匯入程序執行時略過。If a PST file contains a mailbox item that is larger than 150 MB, the item will be skipped during the import process.

PST 檔案匯入 Microsoft 365 信箱時是否會保留訊息屬性 (例如訊息的傳送或接收時間、收件者清單、和其他屬性)?Are message properties, such as when the message was sent or received, the list of recipients and other properties, preserved when PST files are imported to a Microsoft 365 mailbox?

是。Yes. 匯入程序不會變更任何原始的訊息中繼資料。The original message metadata isn't changed during the import process.

針對我要匯入至信箱的 PST 檔案,其資料夾階層數是否有上限?Is there a limit to the number of levels in a folder hierarchy for a PST file that I want to import to a mailbox?

是。您無法匯入具有 300 或更多巢狀資料夾階層的 PST 檔案。Yes. You can't import a PST file that has 300 or more levels of nested folders.

我是否可以使用網路上傳將 PST 檔案匯入 Office 365 中的非作用中的信箱?Can I use network upload to import PST files to an inactive mailbox in Office 365?

是,我們現已推出這項功能。Yes, this capability is now available.

我是否可以使用網路上傳將 PST 檔案匯入 Exchange 混合式部署中的線上封存信箱?Can I use network upload to import PST files to an online archive mailbox in an Exchange hybrid deployment?

是,我們現已推出這項功能。Yes, this capability is now available.

我是否可以使用網路上傳方式將 PST 檔匯入 Exchange Online 的公用資料夾?Can I use network upload to import PST files to public folders in Exchange Online?

否,您無法將 PST 檔案匯入公用資料夾。No, you can't import PST files to public folders.

使用磁碟機寄送來匯入 PST 檔案Using drive shipping to import PST files

如需逐步指示,請參閱 使用磁片磁碟機運送將 PST 檔案匯入 Office 365For step-by-step instructions, see Use drive shipping to import PST files to Office 365.

必須具備哪些權限才能在 Office365 匯入服務中建立匯入工作?What permissions are required to create import jobs in the Office 365 Import Service?

您必須獲派信箱匯入匯出角色,才能將 PST 檔案匯入 Microsoft 365 信箱。You have to be assigned the Mailbox Import Export role to import PST files to Microsoft 365 mailboxes. 依預設,此角色不會指派給 Exchange Online 內的任何角色群組。By default, this role isn't assigned to any role group in Exchange Online. You can add the Mailbox Import Export role to the Organization Management role group.You can add the Mailbox Import Export role to the Organization Management role group. Or you can create a new role group, assign the Mailbox Import Export role, and then add yourself or other users as a member.Or you can create a new role group, assign the Mailbox Import Export role, and then add yourself or other users as a member. 如需詳細資訊,請參閱管理 Exchange Online 中的角色之<新增角色至角色群組>或<建立角色群組>一節。For more information, see the "Add a role to a role group" or the "Create a role group" sections in Manage role groups in Exchange Online.

此外,若要在安全性與合規性中心建立匯入工作,必須符合以下其中一個條件:Additionally, to create import jobs in the Security & Compliance Center, one of the following must be true:

  • 您必須在 Exchange Online 中獲派郵件收件者角色。You have to be assigned the Mail Recipients role in Exchange Online. 根據預設,這個角色會指派給組織管理及收件者管理角色群組。By default, this role is assigned to the Organization Management and Recipient Management roles groups.

    或者Or

  • 您必須是組織中的全域系統管理員。You have to be a global administrator in your organization.

提示

建議您在 Exchange Online 中建立新的角色群組,專門用來將 PST 檔案匯入 Office 365。Consider creating a new role group in Exchange Online that's specifically intended for importing PST files to Office 365. 若要獲得匯入 PST 檔案所需的最低權限等級,請將信箱匯入匯出及郵件收件者角色指派到新的角色群組,然後新增成員。For the minimum level of privileges required to import PST files, assign the Mailbox Import Export and Mail Recipients roles to the new role group, and then add members.

哪些地區提供磁碟機寄送服務?Where is drive shipping available?

磁碟機寄送的服務範圍目前包括美國、加拿大、巴西、英國、歐洲、印度、東亞、東南亞、日本、大韓民國和澳洲。Drive shipping is currently available in the United States, Canada, Brazil, the United Kingdom, Europe, India, East Asia, Southeast Asia, Japan, Republic of Korea, and Australia. 我們會盡快在更多地區提供磁碟機寄送服務。Drive shipping will be available in more regions soon.

注意

目前在德國和瑞士不開放使用磁碟機寄送匯入 PST 檔案。At this time, drive shipping to import PST files is not available in Germany and Switzerland. 當這些國家/地區開放磁碟機寄送時,將會更新此常見問題。This FAQ will be updated when drive shipping is available in these countries.

有哪些商業授權合約支援磁碟機寄送?What commercial licensing agreements support drive shipping?

Microsoft Enterprise Agreement (EA) 提供將 PST 檔案匯入至 Microsoft 365 的磁碟機寄送服務。Drive shipping to import PST files to Microsoft 365 is available through a Microsoft Enterprise Agreement (EA). Microsoft Products and Services Agreement (MPSA) 則沒有提供磁碟機寄送。Drive shipping isn't available through a Microsoft Products and Services Agreement (MPSA).

使用磁碟機寄送將 PST 檔案匯入至 Microsoft 365 的費用為何?What is the pricing for using drive shipping to import PST files to Microsoft 365?

使用磁碟機寄送將 PST 檔案匯入至 Microsoft 365 信箱的費用為每 GB 的資料 $2 美元。The cost to use drive shipping to import PST files to Microsoft 365 mailboxes is $2 USD per GB of data. 例如,假設您寄送的硬碟含有 1,000 GB (即 1 TB) 的 PST 檔案,則費用為 $2,000 美元。For example, if you ship a hard drive that contains 1,000 GB (1 TB) of PST files, the cost is $2,000 USD. 您可以與夥伴合作來支付匯入費用。You can work with a partner to pay the import fee. 如需有關尋找合作夥伴的資訊,請參閱尋找您的 Microsoft 365 合作夥伴或轉售商For information about finding a partner, see Find your Microsoft partner or reseller.

哪些類型的硬碟支援磁碟機寄送?What kind of hard drives are supported for drive shipping?

只有2.5 寸的固態硬碟 (Ssd) 或 3.5 2.5/III 的 SATA II/III 內部硬碟可搭配 Office 365 匯入服務使用。Only 2.5-inch solid-state drives (SSDs) or 2.5-inch or 3.5-inch SATA II/III internal hard drives are supported for use with the Office 365 Import service. 您可以使用最多 10 TB 的硬碟。You can use hard drives up to 10 TB. 匯入作業時,只會處理硬碟上的第一個資料磁碟區。For import jobs, only the first data volume on the hard drive will be processed. 資料磁碟區必須為 NTFS 格式。The data volume must be formatted with NTFS. 將資料複製到硬碟時,您可以使用2.5 寸 SSD 或 2.5-寸或 3.5-寸的 SATA II/III 連接器直接連接,也可以使用外部的「2.5-寸 SSD」或「2.5-寸」或「3.5-寸 SATA II/III」 USB 配接器,將其附加到外部磁片。When copying data to a hard drive, you can attach it directly using a 2.5-inch SSD or 2.5-inch or 3.5-inch SATA II/III connector or you can attach it externally using an external 2.5-inch SSD or 2.5-inch or 3.5-inch SATA II/III USB adaptor.

重要

Office 365 匯入服務不支援隨附內建 USB 轉接頭的外接式硬碟。External hard drives that come with an built-in USB adaptor aren't supported by the Office 365 Import service. 此外,位於外部硬碟外殼內的碟無法使用。Additionally, the disk inside the casing of an external hard drive can't be used. 請不要使用外接式硬碟。Please don't ship external hard drives.

可以寄送幾個硬碟來進行單一匯入工作?How many hard drives can I ship for a single import job?

最多可以寄送 10 個硬碟來進行單一匯入工作。You can ship a maximum of 10 hard drives for a single import job.

寄送硬碟之後,需要多久的時間才會送達 Microsoft 資料中心?After I ship my hard drive, how long does it take to get to the Microsoft data center?

這取決於幾個要素,例如您與 Microsoft 資料中心之間的距離,以及您使用什麼類型的運送選項來寄送硬碟 (例如,隔天送達、兩日送達或陸地運送)。大多數貨運公司提供追蹤號碼,讓您可以追蹤運送狀態。That depends on a few things, such as your proximity to the Microsoft data center and what kind of shipping option you used to ship your hard drive (such as, next-day delivery, two-day delivery, or ground-delivery). With most shippers, you can use the tracking number to track the status of your delivery.

硬碟送達 Microsoft 資料中心後,需要多久的時間才能將我的 PST 檔案上傳到 Azure?After my hard drive arrives at the Microsoft data center, how long does it take to upload my PST files to Azure?

當您在 Microsoft 資料中心接收到硬碟後,需要7到10個工作日才能將 PST 檔案上傳至組織的 Azure 存放區。After your hard drive is received at the Microsoft data center, it will take between 7 to 10 business days to upload the PST files to the Azure Storage area for your organization. PST 檔案會上傳到名為 ingestiondata 的 Azure Blob 容器。The PST files will be uploaded to an Azure blob container named ingestiondata.

需要多久的時間才能將 PST 檔案匯入信箱?How long does it take to import a PST file to a mailbox?

PST 檔案上傳到 Azure 儲存體區域之後,Microsoft 365 會以安全的方式分析 PST 檔案中的資料,以識別 PST 檔案所含項目的存留期和各種訊息類型。After the PST files are uploaded to the Azure Storage area, Microsoft 365 analyzes the data in the PST files (in a safe and secure manner) to identify the age of the items and the different message types included in the PST files. 這項分析程序完成後,您就可以選擇匯入 PST 檔案中的所有資料,或設定篩選器來控制要匯入的資料。When this analysis is complete, you'll have the option to import all the data in the PST files or set filters to that control what data gets imported. 開始匯入工作之後,PST 會以每天至少 24 GB 的速率匯入至 Microsoft 365 信箱。After you start the import job, a PST file is imported to a Microsoft 365 mailbox at a rate of at least 24 GB per day. 如果這樣的速率不符您的需求,建議您嘗試其他方法將電子郵件資料匯入到 Office 365。If this rate doesn't meet your needs, you might consider other methods for importing email data to Office 365. 如需詳細資訊,請參閱<將多個電子郵件帳戶移轉到 Office 365 的方法>。For more information, see Ways to migrate multiple email accounts to Office 365.

如果不同的 PST 檔案需匯入到不同的目標信箱,匯入程序會同時進行;換句話說,系統會同時匯入每個 PST/信箱組合。If different PST files are imported to different target mailboxes, the import process occurs in parallel; in other words, each PST/mailbox pair is imported simultaneously. 同樣地,如果多個 PST 檔案匯入到相同的信箱,則會同時匯入。Likewise, if multiple PST files are imported to the same mailbox, they will be simultaneously imported.

Microsoft 將我的 PST 檔案上傳到 Azure 之後,這些檔案會在 Azure 中保留多久的時間才會刪除?After Microsoft uploads my PST files to Azure, how long are they kept in Azure before they're deleted?

貴組織的 Azure 儲存體位置 (儲存在名為 ingestiondata 的 Blob 容器) 中的所有 PST 檔案,會在最新的匯入工作於安全性與合規性中心的 [匯入 PST 檔案]**** 頁面上建立完成的 30 天後遭到刪除。All PST files in the Azure Storage location for your organization (in blob container named ingestiondata), are deleted 30 days after the most recent import job was created on the Import PST files page in the Security & Compliance Center.

這也表示 PST 檔案從 Azure 儲存體區域刪除之後,安全性與合規性中心內完整匯入工作的檔案清單中就不會顯示這些檔案。This also means that after PST files are deleted from the Azure Storage area, they're no longer displayed in the list of files for a completed import job in the Security & Compliance Center. 即使匯入工作仍然列在安全性與合規性中心的 [匯入 PST 檔案]**** 頁面上,但當您檢視較舊匯入工作的詳細資料時,PST 檔案清單可能為空白。Although an import job might still be listed on the Import PST files page in the Security & Compliance Center, the list of PST files might be empty when you view the details of older import jobs.

哪些版本的 PST 檔案格式支援匯入至 Microsoft 365?What version of the PST file format is supported for importing to Microsoft 365?

有兩個版本的 PST 檔案格式支援此作業:ANSI 和 Unicode。There are two versions of the PST file format: ANSI and Unicode. 我們建議您使用 Unicode PST 檔案格式來匯入檔案。We recommend importing files that use the Unicode PST file format. 不過,使用 ANSI PST 檔案格式的檔案 (例如,使用雙位元組字元集 (DBCS) 語言的檔案) 也可以匯入至 Microsoft 365。However, files that use the ANSI PST file format, such as those for languages that use a double-byte character set (DBCS), can also be imported to Microsoft 365. 如需有關匯入 ANSI PST 檔案的詳細資訊,請參閱 使用磁片磁碟機運送將 PST 檔案匯入至 Office 365中的步驟3。For more information about importing ANSI PST files, see Step 3 in Use drive shipping to import PST files to Office 365.

此外,Outlook 2007 和更新版本的 PST 檔案也可以匯入 Office 365。Additionally, PST files from Outlook 2007 and later versions can be imported to Office 365.

匯入 PST 檔案時,是否有郵件大小限制?Is there a message size limit when importing PST files?

是。Yes. 如果 PST 檔案包含大於 150 MB 的信箱項目,該項目會在匯入程序執行時略過。If a PST file contains a mailbox item that is larger than 150 MB, the item will be skipped during the import process.

PST 匯入處理程序如何處理重複的電子郵件項目?****How does the PST import process handle duplicate email items?

PST 匯入處理程序會檢查重複的項目,如果目標資料夾、目標信箱或目標封存中已有相同項目,則不會將資料從 PST 檔案複製到信箱或封存。The PST import process checks for duplicate items and doesn't copy the items from a PST file to the mailbox or archive if a matching item exists in the target folder in the target mailbox or target archive. 如果您重新匯入同一個 PST 檔案,並指定與前一個匯入工作指定之資料夾不同的目標資料夾 (使用 PST 匯入對應檔案中的 TargetRootFolder 屬性),則 PST 檔案中的所有項目將會重新匯入。If you reimport the same PST file and specify a different target folder (using the TargetRootFolder property in the PST import mapping file) than the one you specified in a previous import job, all items in the PST file will be reimported.

PST 檔案匯入 Microsoft 365 信箱時是否會保留訊息屬性 (例如訊息的傳送或接收時間、收件者清單、和其他屬性)?Are message properties, such as when the message was sent or received, the list of recipients and other properties, preserved when PST files are imported to a Microsoft 365 mailbox?

是。Yes. 匯入程序不會變更任何原始的訊息中繼資料The original message metadata isn't changed during the import process

針對我要匯入至信箱的 PST 檔案,其資料夾階層數是否有上限?Is there a limit to the number of levels in a folder hierarchy for a PST file that I want to import to a mailbox?

是。您無法匯入具有 300 或更多巢狀資料夾階層的 PST 檔案。Yes. You can't import a PST file that has 300 or more levels of nested folders.

我是否可以使用磁碟機寄送將 PST 檔案匯入至 Microsoft 365 中的非作用中的信箱?Can I use drive shipping to import PST files to an inactive mailbox in Microsoft 365?

是,我們現已推出這項功能。Yes, this capability is now available.

我是否可以使用磁碟機寄送將 PST 檔案匯入 Exchange 混合式部署中的線上封存信箱?Can I use drive shipping to import PST files to an online archive mailbox in an Exchange hybrid deployment?

是,我們現已推出這項功能。Yes, this capability is now available.

我是否可以使用磁碟機寄送方式將 PST 檔案匯入 Exchange Online 的公用資料夾?Can I use drive shipping to import PST files to public folders in Exchange Online?

否,您無法將 PST 檔案匯入公用資料夾。No, you can't import PST files to public folders.

Microsoft 是否可以先將硬碟清空再寄回給我?Can Microsoft wipe my hard drive before they ship it back to me?

否,Microsoft 無法先將硬碟清空再寄回給客戶。硬碟會以 Microsoft 當初收到的狀態寄回給您。No, Microsoft can't wipe hard drives before shipping them back to customers. Hard drives are returned to you in the same state they were in when they were received by Microsoft.

Microsoft 是否可以先將硬碟銷毀再寄回給我?Can Microsoft shred my hard drive instead of shipping it back to me?

否,Microsoft 不能破壞您的硬碟。硬碟會以 Microsoft 當初收到的狀態寄回給您。No, Microsoft can't destroy your hard drive. Hard drives are returned to you in the same state they were in when they were received by Microsoft.

哪些快遞服務支援將硬碟寄回客戶?What courier services are supported for return shipping?

如果您是位於美國或歐洲地區的客戶,Microsoft 會使用 FedEx 將硬碟寄回給您。針對所有其他區域,Microsoft 則會使用 DHL。If you're a customer in the United States or Europe, Microsoft uses FedEx to return your hard drive. For all other regions, Microsoft uses DHL.

將硬碟寄回需要多少費用?What are the return shipping costs?

實際的寄回費用取決於您將硬碟寄出的所在地區與 Microsoft 資料中心之間的距離。Microsoft 會從您的 FedEx 或 DHL 帳戶收取硬碟寄回費用。寄回費用需由您自行承擔。Return shipping costs vary, depending on your proximity to the Microsoft data center that you shipped your hard drive to. Microsoft will bill your FedEx or DHL account to return your hard drive. The cost of return shipping is your responsibility.

我是否能使用自訂運送服務 (例如 FedEx 自訂運送) 將我的硬碟寄給 Microsoft?Can I use a custom courier shipping service, such as FedEx Custom Shipping, to ship my hard drive to Microsoft?

是。Yes.

如果我需要將硬碟寄到其他國家/地區,我需要採取什麼動作嗎?If I have to ship my hard drive to another country, is there anything I need to do?

您寄給 Microsoft 的硬碟可能會跨國際邊界。在這種情況下,您必須負責確保硬碟和當中的資料可依據相關法律進口和/或出口。寄送硬碟之前,請與您的顧問確認磁碟機和當中的資料可以合法地寄到指定的 Microsoft 資料中心,以確保 Microsoft 能夠及時收到您的硬碟。The hard drive that you ship to Microsoft might have to cross international borders. If this is the case, you're responsible for ensuring that the hard drive and the data it contains are imported and/or exported in accordance with the applicable laws. Before shipping a hard drive, check with your advisors to verify that your drive and data can legally be shipped to the specified Microsoft data center. This will help to ensure that it reaches Microsoft in a timely manner.