修正 Microsoft Defender for Endpoint 中的狀況不良感應器Fix unhealthy sensors in Microsoft Defender for Endpoint

適用於:Applies to:

分類為設定錯誤或非使用中的裝置會因原因不同而加以標記。Devices that are categorized as misconfigured or inactive can be flagged due to varying causes. 本節提供一些有關可能導致裝置分類為非使用中或設定不當的說明。This section provides some explanations as to what might have caused a device to be categorized as inactive or misconfigured.

非使用中的裝置Inactive devices

非使用中的裝置不一定會因問題而標示。An inactive device is not necessarily flagged due to an issue. 對裝置執行下列動作可能會造成裝置分類為非使用中:The following actions taken on a device can cause a device to be categorized as inactive:

裝置未使用中Device is not in use

如果裝置由於任何原因尚未使用超過7天,它會保持入口網站中的「非使用中」狀態。If the device has not been in use for more than seven days for any reason, it will remain in an ‘Inactive’ status in the portal.

裝置已重新安裝或重新命名Device was reinstalled or renamed

重新安裝或重新命名的裝置會在 Microsoft Defender 資訊安全中心中產生新的裝置實體。A reinstalled or renamed device will generate a new device entity in Microsoft Defender Security Center. 在入口網站中,舊的裝置實體仍會保持「非使用中」狀態。The previous device entity will remain with an ‘Inactive’ status in the portal. 如果您重新安裝裝置,並部署了端點套件的 Defender 套件,請搜尋新的裝置名稱,以確認裝置正常報告。If you reinstalled a device and deployed the Defender for Endpoint package, search for the new device name to verify that the device is reporting normally.

裝置已 offboardedDevice was offboarded

如果裝置 offboarded,它仍會出現在 [裝置] 清單中。If the device was offboarded, it will still appear in devices list. 7天后,裝置健康狀態應該變更為 [非使用中]。After seven days, the device health state should change to inactive.

裝置未傳送信號Device is not sending signals

如果裝置在任何原因(包括設定未設定的裝置分類中的條件)上,不會將任何信號傳送至任何 Microsoft Defender for Endpoint 通道,則會將裝置視為非使用中。If the device is not sending any signals for more than seven days to any of the Microsoft Defender for Endpoint channels for any reason including conditions that fall under misconfigured devices classification, a device can be considered inactive.

您期望裝置處於「主動」狀態嗎?Do you expect a device to be in ‘Active’ status? 開啟支援票證Open a support ticket.

錯誤的裝置Misconfigured devices

設定錯誤的裝置可進一步分類為:Misconfigured devices can further be classified to:

  • 受損的通訊Impaired communications
  • 無感應器資料No sensor data

受損的通訊Impaired communications

此狀態表示裝置與服務之間的通訊有限。This status indicates that there's limited communication between the device and the service.

下列建議的動作可協助修正已設定不當之裝置的相關問題,但通訊已受損:The following suggested actions can help fix issues related to a misconfigured device with impaired communications:

如果您採取了糾正動作但裝置狀態仍設定不正確,請 開啟支援票證If you took corrective actions and the device status is still misconfigured, open a support ticket.

無感應器資料No sensor data

錯誤設定的裝置具有狀態 ' 無感應器資料」與服務的通訊,但只能報告部分感應器資料。A misconfigured device with status ‘No sensor data’ has communication with the service but can only report partial sensor data. 遵循下列動作,修正與錯誤設定的裝置相關的已知問題,狀態為「沒有感應器資料」:Follow theses actions to correct known issues related to a misconfigured device with status ‘No sensor data’:

如果您採取了糾正動作但裝置狀態仍設定不正確,請 開啟支援票證If you took corrective actions and the device status is still misconfigured, open a support ticket.

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