安裝和使用 Microsoft Outlook 的垃圾郵件回報增益集Install and use the Junk Email Reporting add-in for Microsoft Outlook

重要

改良的 Microsoft 365 安全性中心現在可供公開預覽。The improved Microsoft 365 security center is now available in public preview. 這個新的體驗會將適用於端點的 Defender、適用於 Office 365 的 Defender、Microsoft 365 Defender 和更多功能帶到 Microsoft 365 安全性中心。This new experience brings Defender for Endpoint, Defender for Office 365, Microsoft 365 Defender, and more into the Microsoft 365 security center. 了解新功能Learn what's new. 本主題僅適合適用於 Office 365 的 Microsoft Defender 和 Microsoft 365 Defender。This topic might apply to both Microsoft Defender for Office 365 and Microsoft 365 Defender. 請參閱 適用於 區段,並且尋找此文章中可能有所不同的特定圖說文字。Refer to the Applies To section and look for specific call-outs in this article where there might be differences.

適用於Applies to

注意

如果您目前並未使用垃圾郵件回報增益集,建議您改為 報告訊息載入 宏或 報告網路釣魚增益集If you aren't currently using the Junk E-mail Reporting add-in, we recommend the Report Message add-in or the Report Phishing add-in instead. 如需詳細資訊,請參閱回報訊息和檔案至 MicrosoftFor more information, see Report messages and files to Microsoft.

Microsoft Outlook 的垃圾郵件回報增益集可讓使用者提交誤報為垃圾郵件的誤報 (已標示為垃圾郵件) 、false 負片 (錯誤電子郵件允許) 和網路釣魚郵件。The Junk Email Reporting Add-in for Microsoft Outlook allows users to submit false positives (good email marked as spam), false negatives (bad email allowed) and phishing messages to Microsoft. 如果您的組織未使用 Exchange Online Protection (例如,內部部署 Exchange 或電子郵件服務(Exchange Online) 以外),則您的垃圾郵件報告提交不會影響您的垃圾郵件篩選。If your organization doesn't use Exchange Online Protection (for example, on-premises Exchange or email services other than Exchange Online), your junk email report submission will not affect your spam filtering.

本主題說明如何安裝和使用垃圾郵件回報增益集。This topic explains how to install and use the Junk Email Reporting add-in.

開始之前有哪些須知?What do you need to know before you begin?

  • 若要安裝垃圾郵件回報增益集,請參閱本文稍後的 安裝垃圾郵件回報增益集 一節。To install the Junk Email Reporting add-in, see the Install the Junk Email Reporting add-in section later in this article.

  • 垃圾郵件回報增益集可與下列 Outlook 版本搭配使用:The Junk Email Reporting add-in works with the following versions of Outlook:

    • Outlook 2013 或更新版本Outlook 2013 or later
    • Outlook 隨附于適用于企業的 Microsoft 365 應用程式Outlook included with Microsoft 365 Apps for enterprise
  • 如需將郵件報告給 Microsoft 的詳細資訊,請參閱 將郵件和檔案報告給 microsoftFor more information about reporting messages to Microsoft, see Report messages and files to Microsoft.

使用垃圾郵件回報增益集來報告垃圾郵件和網路釣魚郵件Use the Junk Email Reporting add-in to report spam and phishing messages

  1. 對於收件匣或任何其他電子郵件資料夾(除了垃圾郵件)以外的郵件,請使用下列任何一種方法來報告垃圾郵件和網路釣魚郵件:For messages in the Inbox or any other email folder except Junk Email, use any of the following methods to report spam and phishing messages:

    • 選取郵件或開啟郵件。Select the message or open the message. 在功能區的 [首頁] 或 [訊息] 索引標籤中,按一下 [垃圾郵件],然後選取 [報告為垃圾郵件] 或 [報表為網路In the Home or Message tab in the ribbon, click Junk, and then select Report as Junk or Report as Phishing.

      從功能區報告垃圾郵件或網路釣魚電子郵件

    • 在郵件上按一下滑鼠右鍵,選取 [ 垃圾 郵件],然後選取 [ 報告為垃圾 郵件] 或 [ 報表為網路釣魚]。Right-click on the message, select Junk, and then select Report as Junk or Report as Phishing.

      從滑鼠右鍵按一下報告垃圾郵件或網路釣魚電子郵件

    • 選取多封郵件,以滑鼠右鍵按一下,然後選取 [ 報告為垃圾 郵件] 或 [ 報表為網路釣魚]。Select multiple messages, right-click, and then select Report as Junk or Report as Phishing.

      從右擊報告多個垃圾郵件或網路釣魚電子郵件

  2. 在出現的對話方塊中,閱讀資訊,然後按一下 [ 報告]。In the dialog that appears, read the information and click Report. 如果您變更主意,請按一下 [ 不報告]。If you change your mind, click Don't Report.

    報告為垃圾郵件對話方塊

    報告為網路釣魚對話方塊

  3. 選取的郵件會傳送至 Microsoft 進行分析,並:The selected messages will be sent to Microsoft for analysis and:

    • 移至 [垃圾郵件] 資料夾(如果已舉報為垃圾郵件)。Moved to the Junk Email folder if it was reported as spam.
    • 已刪除,如果已報告為網路釣魚。Deleted if it was reported as phishing.

    若要確認郵件已提交,請開啟 [寄件備份] 資料夾,以檢視已提交的郵件。To confirm that the messages have been submitted, open your Sent Items folder to view the submitted messages.

使用垃圾郵件回報增益集來報告垃圾郵件資料夾中的非垃圾郵件和網路釣魚郵件Use the Junk Email Reporting add-in to report non-spam and phishing messages from the Junk Email folder

  1. 在 [垃圾郵件] 資料夾中,使用下列任何一種方法來報告垃圾郵件誤報或網路釣魚郵件:In the Junk Email folder, use any of the following methods to report spam false positives or phishing messages:

    • 選取郵件或開啟郵件。Select the message or open the message. 在功能區的 [首頁] 或 [訊息] 索引標籤中,按一下 [非垃圾郵件],然後選取 [報告為非垃圾郵件] 或 [報表為網路In the Home or Message tab in the ribbon, click Not Junk, and then select Report as Not Junk or Report as Phishing.

      從 [垃圾郵件] 資料夾中的功能區報告不是垃圾郵件或網路釣魚電子郵件

    • 在郵件上按一下滑鼠右鍵,按一下 [ 垃圾 郵件],然後選取 [ 報告為非垃圾郵件 ] 或 [ 報表為網路釣魚]。Right-click on the message, click Junk, and then select Report as Not Junk or Report as Phishing.

      在 [垃圾郵件] 資料夾中,以滑鼠右鍵按一下不報告垃圾郵件或網路釣魚電子郵件

    • 選取多封郵件,以滑鼠右鍵按一下,然後選取 [ 報告為非垃圾郵件 ] 或 [ 報表為網路釣魚]。Select multiple messages, right-click, and then select Report as Not Junk or Report as Phishing.

      在 [垃圾郵件] 資料夾中,以滑鼠右鍵按一下不限垃圾郵件或網路釣魚電子郵件

  2. 在出現的對話方塊中,閱讀資訊,然後按一下 [ 報告]。In the dialog that appears, read the information and click Report. 如果您變更主意,請按一下 [ 不報告]。If you change your mind, click Don't Report.

    [報告為非垃圾郵件] 對話方塊

    報告為網路釣魚對話方塊

  3. 選取的郵件會傳送至 Microsoft 進行分析,並:The selected messages will be sent to Microsoft for analysis and:

    • 移至 [垃圾郵件] 資料夾(如果已舉報為垃圾郵件)。Moved to the Junk Email folder if it was reported as spam.
    • 已刪除,如果已報告為網路釣魚。Deleted if it was reported as phishing.

    若要確認郵件已提交,請開啟 [寄件備份] 資料夾,以檢視已提交的郵件。To confirm that the messages have been submitted, open your Sent Items folder to view the submitted messages.

安裝垃圾郵件回報增益集Install the Junk Email Reporting add-in

  • 您必須具備安裝增益集之電腦的系統管理員許可權。You need to have administrator privileges on the computer where you're installing the add-in.

  • 移至 https://www.microsoft.com/download/details.aspx?id=18275 並下載適用于您的 Office 版本的 .msi 檔案,以供您尋找的位置:Go to https://www.microsoft.com/download/details.aspx?id=18275 and download the appropriate .msi file for your version of Office to a location that's easy to find:

    • 32 位: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (32-bit).msi32-bit: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (32-bit).msi
    • 64 位: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (64-bit).msi64-bit: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (64-bit).msi
  • 針對 Outlook 2013 或更新版本,唯一的必要條件是 Microsoft .NET Framework 2.0。For Outlook 2013 or later, the only prerequisite is the Microsoft .NET Framework 2.0. 在 Windows 10 中,您不會從下載安裝 .NET Framework 2.0。In Windows 10, you don't install the .NET Framework 2.0 from a download.

使用安裝精靈安裝垃圾郵件回報增益集Install the Junk Email Reporting Add-in using the Setup wizard

  1. 在您的電腦上,關閉 Outlook。On your computer, close Outlook.

  2. 在 Windows 10 中,確認已啟用 .NET Framework 2.0。In Windows 10, verify the .NET Framework 2.0 is enabled. 如需相關指示,請參閱 Enable the .Net Framework 3.5 In Control PanelFor instructions, see Enable the .NET Framework 3.5 in Control Panel.

  3. 找到您已下載的 .msi 檔案,然後按兩下它。Locate the .msi file you downloaded and double-click on it.

  4. [歡迎使用 Microsoft 垃圾郵件回報增益集安裝程式] 頁面上,按 [下一步]On the Welcome to Microsoft Junk Email Reporting Add-in Setup page, click Next.

  5. 閱讀授權合約,如果您同意條款,請按一下 [ 我接受授權合約中的條款 ],然後按 [下一步]Review the license agreement, click I accept the terms in the License Agreement if you agree to the terms, and then click Next.

  6. 當精靈完成時,請按一下 [完成]When the wizard is complete, click Finish.

請啟動 Outlook。Start Outlook.

請在 Outlook 功能區上尋找 [垃圾郵件] 按鈕。您現在可以選取 [收件匣] 中的垃圾郵件並按一下 [回報垃圾郵件] 按鈕,即可向 Microsoft 回報垃圾郵件。Look for the Junk button on your Outlook ribbon. You can now report junk email messages to Microsoft by selecting the junk email messages in your Inbox and clicking the Report Junk button.

選擇 [垃圾郵件] 旁的向下箭號取得更多選項,例如您要向 Microsoft 回報網路釣魚詐騙郵件時使用的 [回報為網路釣魚]。在您的垃圾郵件資料夾中,如果電子郵件誤報為垃圾郵件,您也可以選取 [回報非垃圾郵件]Choose the down arrow next to Junk for more options such as Report as Phishing if you want to report phishing scam emails to Microsoft. In your junk mail folder, you can also select, Report not junk if an email was incorrectly identified as junk mail.

使用無訊息模式安裝垃圾郵件回報增益集Install the Junk Email Reporting Add-In using Silent Mode

  1. 在您的電腦上,關閉 Outlook。On your computer, close Outlook.

  2. 在 Windows 10 中執行下列命令,以安裝 .NET Framework 2.0:In Windows 10, install the .NET Framework 2.0 by running the following command:

    DISM /Online /Enable-Feature /FeatureName:NetFx3 /All
    
  3. 若要在沒有任何使用者互動的情況下安裝增益集,請開啟命令提示字元,並使用下列語法:To install the add-in without any user interaction, open a Command Prompt and use the following syntax:

    msiexec /qn /i "<PathToMSIFile>\<MSIFile>" [MaxMessageSelection=<1-50>] [BccEmailAddress="<EmailAddress1>; <EmailAddress2>"...]
    
    • MaxMessageSelection 指定您可以為單一提交選取的郵件數目上限。MaxMessageSelection specifies the maximum number of messages that you can select for a single submission. 有效的值介於1到50。Valid values are from 1 to 50. 預設值為 15。The default value is 15.

    • BccEmailAddress 指定將接收所有使用者提交之複本的其他密件副本收件者。BccEmailAddress specifies additional Bcc recipients who will receive a copy of all user submissions. 預設值是空白的 (沒有其他的密件副本收件者) 。The default value is blank (no additional Bcc recipients).

    本範例會從指定的路徑,使用預設設定,從指定的路徑安裝64位版本的增益集。This example installs the 64-bit version of the add-in from the specified path with the default settings.

    msiexec /qn /i "C:\Downloads\Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (64-bit).msi"
    

    此範例會從指定的路徑,使用下列其他設定,安裝32位版本的增益集:This example installs the 32-bit version of the add-in from the specified path with the following additional settings:

    • 單一提交可選取最多20封郵件。Up to 20 messages can be selected in a single submission.
    • junkreports@contoso.com 和 hollyd@treyresearch.net 接收所有提交的密件副本副本。junkreports@contoso.com and hollyd@treyresearch.net receive Bcc copies of all submissions.
    msiexec /qn /i "C:\Downloads\Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (32-bit).msi" MaxMessageSelection=20 BccEmailAddress="junkreports@contoso.com; hollyd@treyresearch.net"
    

如何知道這是否正常運作?How do you know this worked?

若要確認您是否已成功安裝垃圾郵件回報增益集,請在 Outlook 中執行下列任一步驟:To verify that you've successfully installed the Junk Email Reporting Add-in, do the any of the following steps in Outlook:

  • 選取郵件或開啟郵件。Select the message or open the message. 在功能區的 [ 首頁 ] 或 [ 訊息 ] 索引標籤中,按一下 [ 垃圾郵件],然後確認下列選項可供使用:In the Home or Message tab in the ribbon, click Junk, and verify that the following options are available:

    • 報告為垃圾郵件Report as Junk
    • 以網路釣魚報告Report as Phishing
    • 垃圾報告選項Junk Reporting Options
    • 報告垃圾資訊線上說明Report Junk Online Help

    從功能區報告垃圾郵件或網路釣魚電子郵件

  • 以滑鼠右鍵按一下郵件,選取 [ 垃圾 郵件],然後確認下列選項可供使用:Right-click on the message, select Junk, and verify that the following options are available:

    • 報告為垃圾郵件Report as Junk
    • 以網路釣魚報告Report as Phishing
    • 垃圾報告選項Junk Reporting Options
    • 報告垃圾資訊線上說明Report Junk Online Help

    從滑鼠右鍵按一下報告垃圾郵件或網路釣魚電子郵件

  • 選取多封郵件,以滑鼠右鍵按一下,並確認下列選項可供使用:Select multiple messages, right click, and verify that the following options are available:

    • 報告為垃圾郵件Report as Junk
    • 以網路釣魚報告Report as Phishing

    從右擊報告多個垃圾郵件或網路釣魚電子郵件

  • 在 [ 垃圾郵件 ] 資料夾中執行先前的動作,並確認先前的 垃圾 申報選項現在 不是垃圾 郵件。Do the previous actions in the Junk Email folder and verify the previous Junk reporting options are now Not Junk.

    從 [垃圾郵件] 資料夾中的功能區報告不是垃圾郵件或網路釣魚電子郵件

    在 [垃圾郵件] 資料夾中,以滑鼠右鍵按一下不報告垃圾郵件或網路釣魚電子郵件

    在 [垃圾郵件] 資料夾中,以滑鼠右鍵按一下不限垃圾郵件或網路釣魚電子郵件

解除安裝垃圾郵件回報增益集Uninstall the Junk Email Reporting Add-in

在您關閉 Outlook 後,請使用下列任何程式卸載垃圾郵件回報增益集:After you close Outlook, use any of the following procedures to uninstall the Junk Email Reporting Add-in:

  • 控制台:按下 Windows 鍵 + R。在開啟的 [ 執行 ] 對話方塊中,輸入, control appwiz.cpl 然後按一下 [確定]Control Panel: Press the Windows key + R. In the Run dialog that opens, enter control appwiz.cpl and then click OK.

    在清單中尋找並選取 Microsoft 垃圾郵件回報增益集 ,然後按一下 [ 卸載]。Find and select Microsoft Junk Email Reporting Add-in in the list, and then click Uninstall.

  • Windows Installer 封裝:尋找或下載適當的 .msi 檔案,然後按兩下該檔案。Windows Installer package: Find or download the appropriate .msi file, and double-click on it.

    • 32 位: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (32-bit).msi32-bit: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (32-bit).msi

    • 64 位: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (64-bit).msi64-bit: Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (64-bit).msi

    在出現的對話方塊中,選取 [ 移除 Outlook 的 Microsoft 垃圾郵件回報增益集 ],然後按 [下一步]In the dialog that appears, select Remove Microsoft Junk Email Reporting Add-in for Outlook and then click Next.

  • 無訊息模式:尋找或下載適當的 .msi 檔案。Silent Mode: Find or download the appropriate .msi file. 在 [命令提示字元] 視窗中,以 .msi 檔案的位置取代, <PathToFile> 並執行下列其中一個命令:In a Command Prompt window, replace <PathToFile> with the location of the .msi file, and run one of the following commands:

    • 32 位:32-bit:

      msiexec /x "<PathToFile>\Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (32-bit).msi" /qn MSIRESTARTMANAGERCONTROL="DisableShutdown"
      
    • 64 位:64-bit:

      msiexec /x "<PathToFile>\Junk Reporting Add-in for Office 2007, 2010, 2013, and 2016 (64-bit).msi" /qn MSIRESTARTMANAGERCONTROL="DisableShutdown"
      

當您在卸載後開啟 Outlook 時,[垃圾郵件]、[非垃圾郵件] 和 [網路釣魚報告] 選項都應該消失。When you open Outlook after the uninstall, the junk, not junk, and phishing reporting options should be gone.

疑難排解垃圾郵件回報增益集Troubleshooting the Junk Email Reporting add-in

在新增垃圾郵件報告 Add-In 後,您可能會遇到 Outlook 的問題。Occasionally, you might experience trouble with Outlook after adding the Junk Email Reporting Add-In. 本節說明您可能會遇到的問題,以及解決這些問題的秘訣。This section describes problems that you might encounter, along with tips for resolving these issues.

使用者疑難排解Troubleshooting for users

您會遇到下列一或多項問題:You experience one or more of the following problems:

  • 按一下 [回報垃圾郵件] 沒有作用Nothing happens when you click Report Junk
  • 選取電子郵件後,Outlook 停止回應Outlook stops responding after you select an email message
  • 由於「無法傳遞」回覆,回報的垃圾郵件無法傳遞Reported junk mail cannot be delivered due to an "undeliverable" reply

若要修正此問題,請執行下列步驟:To fix this problem, do the following steps:

  1. 關閉並重新啟動 Outlook。Close and restart Outlook.
  2. 建立及傳送測試郵件,並確認收件者收到郵件。Create and send a test message, and verify that the recipient received the message.
  3. 如果問題仍然存在,請與您的系統管理員聯繫。If the problem persists, contact your admin.

如需其他可用於將郵件提交至 Microsoft 的方法,請參閱 將郵件和檔案報告給 microsoftFor other methods that you can use to submit messages to Microsoft, see Report messages and files to Microsoft.

管理員的疑難排解Troubleshooting for admins

問題:不斷出現錯誤訊息,詢問使用者是否要聯繫其系統管理員Problem: An error message continually appears that asks users to contact their system administrator

  1. 驗證或將登錄機 LoggingLevel 碼設定為 "Verbose" 值:Verify or set the LoggingLevel registry key to the value "Verbose":

    • 32 位 Outlook on 32 Bit Windows32-bit Outlook on 32-bit Windows:

      Windows Registry Editor Version 5.00
      
      [HKEY_LOCAL_MACHINE\Software\Microsoft\Junk Email Reporting\Addins]
      "LoggingLevel"="Verbose"
      
    • 32 位 Outlook on 64 Bit Windows32-bit Outlook on 64-bit Windows:

      Windows Registry Editor Version 5.00
      
      [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Junk Email Reporting\Addins]
      "LoggingLevel"="Verbose"
      
    • 64 位 Outlook64-bit Outlook:

      Windows Registry Editor Version 5.00
      
      [HKEY_LOCAL_MACHINE\Software\Microsoft\Junk E-mail Reporting\Addins]
      "LoggingLevel"="Verbose"
      
  2. 重新開機 Outlook,並要求使用者在看到錯誤訊息時向後報告回來。Restart Outlook and ask users to report back when they see the error message.

  3. 收集下列位置中的記錄資訊:Collect the log information found at the following location:

    %LOCALAPPDATA%\Microsoft\Junk Email Reporting Add-in\SpamReporterAddinLog.txt

  4. 連絡 Exchange Online Protection 技術支援人員,並提供這項記錄資訊。Contact Exchange Online Protection Technical Support and provide them with the log information.

問題:選取的使用者在報告郵件時,不會收到確認提示,而且現在想要回復提示Problem: Users selected not to receive a confirmation prompt when they report messages, and now they want the prompt back

  1. 建立 ConfirmReportJunk 值為 "True" 的登錄機碼:Create the ConfirmReportJunkregistry key with the value "True":

    Windows Registry Editor Version 5.00
    
    HKEY_CURRENT_USER\Software\Microsoft\Junk E-mail Reporting\Preferences]
    "ConfirmReportJunk"="True"
    
  2. 重新啟動 Outlook。Restart Outlook.