針對商務用 Microsoft Store 進行疑難排解Troubleshoot Microsoft Store for Business

適用對象:Applies to

  • Windows 10Windows10
  • Windows 10 行動裝置版Windows10 Mobile

商務用 Microsoft Store 的疑難排解主題。Troubleshooting topics for Microsoft Store for Business.

在私人市集中找不到應用程式Can't find apps in private store

您組織的私人市集是 Microsoft Store 應用程式中的頁面,其中包含只對您組織公開的應用程式。The private store for your organization is a page in Microsoft Store app that contains apps that are private to your organization. 您的組織擷取應用程式之後,商務用 Store 管理員即可將它新增到組織的私人市集。After your organization acquires an app, your Store for Business admin can add it to your organization's private store. 私人市集的名稱通常類似組織的名稱。Your private store usually has a name that is close to the name of your organization or company. 如果看不到您的私人市集,請檢查幾個事項:If you can't see your private store, there are a couple of things to check:

  • 私人市集中沒有應用程式 - 只有在新增應用程式到您的私人市集之後,Windows 10 上的 Microsoft Store 應用程式中才會有私人市集頁面。No apps in the private store - The private store page is only available in Microsoft Store on Windows 10 if there are apps added to your private store. 如果私人市集頁面上沒有列出應用程式,您將不會看到私人市集頁面。You won't see your private store page with no apps listed on it. 如果您的商務用 Microsoft Store 系統管理員已將應用程式新增到私人市集,卻還是沒有顯示私人市集頁面,他們可以在 [產品與服務 - 應用程式] 上查看應用程式的私人市集狀態。If your Microsoft Store for Business admin has added an app to the private store, and the private store page is still not available, they can check the private store status for the app on Product & services - Apps. 如果 [私人市集] 下的狀態是 [正在新增],請稍後再查看。If the status under Private store is Add in progress, wait and check back.
  • 使用不正確的帳戶登入 - 如果您在組織中使用多個帳戶,您可能使用不正確的帳戶登入。Signed in with the wrong account - If you have multiple accounts that you use in your organization, you might be signed in with the wrong account. 或者,您可能並未登入。Or, you might not be signed in. 請按照這個程序使用您的組織帳戶登入。Use this procedure to sign in with your organization account.

在 Microsoft Store 應用程式中使用組織帳戶登入To sign in with organization account in Microsoft Store app

  1. 按一下 Microsoft Store 應用程式中的連絡人圖示,然後按一下 [登入]Click the people icon in Microsoft Store app, and click Sign in.

    使用其他帳號登入 Store 應用程式

  2. 按一下 [新增帳戶],然後按一下 [工作或學校帳戶]Click Add account, and then click Work or school account.

    選擇要使用的帳戶

  3. 輸入電子郵件帳戶和密碼,然後按一下 [登入]Type the email account and password, and click Sign in.

    登入工作或學校帳戶

  4. 應該就會看到您組織的私人市集。You should see the private store for your organization. 在我們的範例中,該頁面的名稱是 Contoso publishingIn our example, the page is named Contoso publishing.

    名稱加上醒目提示的私人市集

    按一下私人市集來查看您私人市集中的 App。Click the private store to see apps in your private store.

    Contoso 發佈的私人市集

Microsoft Store for Business 與 Microsoft Endpoint Configuration Manager 整合的疑難排解Troubleshooting Microsoft Store for Business integration with Microsoft Endpoint Configuration Manager

如果您在整合商務用 Microsoft Store 與 Configuration Manager 時遇到任何問題,請使用疑難排解指南If you encounter any problems when integrating Microsoft Store for Business with Configuration Manager, use the troubleshooting guide.

仍有問題嗎?Still having trouble?

如果在使用 Microsoft Store 或安裝應用程式時仍遇到問題,系統管理員可以登入並尋找我們支援頁面上的主題。If you are still having trouble using Microsoft Store or installing an app, Admins can sign in and look for topics on our Support page.

檢視支援頁面To view Support page 

  1. 登入商務用 Microsoft Store for Business 2。選擇 [管理> 支援]。Sign in to Microsoft Store for Business 2.Choose Manage> Support.