自訂 Microsoft 365 商務語音Customize Microsoft 365 Business Voice

[快速入門] 精靈會使用基本選項來設定商務語音,讓您能立即使用。The Getting Started wizard sets up Business Voice with basic options so you can use it right away. 如果您是剛草創的小型企業,或是在大型組織中執行試驗,這些選項可能已經足夠。Those options might be enough if you're a small business just starting out or if you're running a pilot in your larger organization. 您可以了解新電話號碼和通話功能表的基本概念。You get the basics with new phone numbers and a call menu.

但您可能會想要自訂商務語音,以更符合您的業務需求。But you'll likely want to customize Business Voice to better meet your business needs. 例如,您可能會想將現有的電話號碼移至商務語音 (稱為號碼移植)。For example, you'll probably want to move your existing phone numbers (called number porting) to Business Voice.

工作Task 描述Description
將電話號碼移至商務語音Move phone numbers to Business Voice 將現有的電話號碼攜至商務語音。Bring your existing phone numbers to Business Voice.
設定自動語音應答Set up auto attendants 新增更多通話功能表,以擴充來電者在撥打您的主要電話號碼時可使用的選項。Add more call menus to expand the options for callers who reach your main phone number.
設定通話原則Set up calling policies 控制使用者是否可以執行撥打私人通話、使用來電轉接和代理人通話等動作。Control whether users can do things like make private calls, use call forwarding, and delegate calls.
建立其他使用者Create additional users 新增更多使用者,並指派新的或現有的電話號碼給他們。Add more users and assign new or existing phone numbers to them.
設定通話佇列Set up call queues 建立佇列,讓來電者等候下一個可用代理程式。Create a queue where callers can wait for the next available agent.