如何幫助我的使用者為 Microsoft 365 商務語音做好準備?How do I get my users ready for Microsoft 365 Business Voice?

在設定商務語音前,先幫助您的使用者做好準備,是非常好的做法:It's a good idea to get your users ready before you set up Business Voice:

  • 請確定他們已安裝 Microsoft Teams 和 Microsoft Office。Make sure that they have Microsoft Teams and Microsoft Office installed.
  • 在其電腦上設定任何必要的裝置。Set up any necessary devices on their computers.
  • 向他們說明如何設定語音訊息問候語和其他商務語音功能。Show them how to set up voicemail greetings and other Business Voice features.
  • 鼓勵他們深入了解 Teams,讓他們能善加利用該產品。Encourage them to learn more about Teams so that they get the most out of it.

在電腦和手機上安裝 Microsoft TeamsInstall Microsoft Teams on computers and phones

如果您還沒有任何電話號碼,請在將用於商務語音的任何電腦和手機上安裝 Teams。If you haven't already, install Teams on any computers and phones that will be used for Business Voice. Teams 適用於 PC 和 Mac,且適用於 Android 和 iPhone 手機。Teams is available for PCs and Macs, and for Android and iPhone phones. https://teams.microsoft.com 還有一個網頁版。There's also a web version, at https://teams.microsoft.com. 針對 PC、Mac 和網路,您需要具備耳機或麥克風和喇叭。For PCs, Macs, and the web, you need a headset or a microphone and speakers. 下一節提供更多詳細資料。The next section provides more detail.

如果您使用的是 PC 和 Mac,您可以在 https://teams.microsoft.com/downloads 下載 Teams。For PCs and Macs, you can download Teams at https://teams.microsoft.com/downloads. 如果使用者運行的是 Windows 10 S 模式,則可以從 Windows 市集安裝 Teams。If a user is running Windows 10 in S mode, they can install Teams from the Windows Store.

針對 Android 和 iPhone 手機,請在 Google Play 或 Apple App Store 中搜尋 Microsoft Teams。For Android and iPhone phones, search for Microsoft Teams in Google Play or Apple App Store. 手機必須執行 Android 4.4 或更新版本,或 iOS 10.0 或更新版本。Phones must be running Android 4.4 or later or iOS 10.0 or later. 若要使用網頁版 Teams,您需要使用支援的瀏覽器To use Teams on the web, you need to use a supported browser.

選擇用於 Teams 和商務語音的裝置Choose devices for Teams and Business Voice

商務語音使用者需要麥克風和喇叭來撥打及接聽電話。Business Voice users need a microphone and speakers to make and receive phone calls. 視每個使用者或環境的需求而定,有很多選項可選擇。There are lots of options, depending on the needs of each user or environment. 在您做決定前,可考慮以下幾點事項:Here are some ideas to think about when you decide what to get:

  • 手機使用者或嘈雜環境中的使用者: 考慮使用 USB 或無線耳機與麥克風。Mobile users or users in noisy environments: Consider USB or wireless headsets with microphones. 若有網際網路連線,任何電腦只要與 Microsoft Teams 配對,就能變成手機。Paired with Microsoft Teams, any computer can work as a phone as long as it has an Internet connection.
  • 總機和主管: 可使用完整且多功能的電腦耳機,就像一般手機一樣。Receptionists and executives: Full, multi-function desktop handsets can be used, just like with regular phones. 自動撥號、會議、免持聽筒和支援耳機讓這些裝置變得極為靈活。Autodial, conferencing, speakerphone, and support for headsets make these devices extremely flexible.
  • 會議室: 音訊會議裝置可讓您將會議室設定成免持聽筒模式,能與 Teams 會議橋接器一起使用,以主持大型會議。Conference rooms: Audio conferencing devices let you set up conference rooms with speakerphone functionality that can be used with Teams conference bridges to host even large meetings.

如果您使用的是 USB 或無線裝置,請將裝置插入執行 Teams 的電腦中。If you're using a USB or wireless device, plug the device into a computer that's running Teams. 您可能需要移至 Teams 中的裝置設定:選取 Teams 頂端的個人檔案圖片,然後移至 [設定]**** > [裝置]****。You might need to go into device settings in Teams: Select your profile picture at the top of Teams, and then go to Settings > Devices. 從 [音訊裝置]**** 選擇您的裝置。Choose your device from Audio devices. 如果您在 Teams 中沒有看到您的裝置,請按照製造商的指示在您的電腦上進行設定。If you don't see your device in Teams, follow the manufacturer's instructions to set it up on your computer.

注意

若要測試 Teams、您的喇叭和麥克風都能正常運作,請按照 確定您的網路裝置能夠存取 Microsoft 365 中的步驟操作。To test that Teams, your speakers, and your microphone all work correctly, follow the steps in Make sure your networked devices can reach Microsoft 365.

若要查看 Teams 支援的所有裝置,請瀏覽 Teams 裝置商店To see all the devices that Teams supports, visit the Teams Devices store. 若要購買裝置,請與您的當地轉銷商聯繫。To purchases devices, contact your local reseller. 大部分的線上商店皆有 Teams 大部分的裝置。Most major online stores also carry most Teams devices.

設定語音訊息問候語和其他商務語音功能Set up voicemail greetings and other Business Voice features

就像一般的手機一樣,您可以設定語音訊息問候語、來電轉接、選擇鈴聲等等。Just like regular phones, you can set up voicemail greetings and call forwarding, choose ringtones, and more. 在 Teams 應用程式中,選取 Teams 右上角的個人檔案圖片,然後選取 [設定]**** > [通話]****,就能找到所有使用者可以設定的項目。Everything that can be set up by users can be found in the Teams app by selecting their profile picture in the upper-right corner of Teams and then selecting Settings > Calls. 若要瞭解如何設定這些功能,請參閱在 Teams 中管理通話設定They can get help with setting up these features by taking a look at Manage your call settings in Teams.

瞭解 Microsoft Teams 和商務語音的功能Learn what Microsoft Teams and Business Voice can do

商務語音還可以執行一般手機做不到的功能。Business Voice can do a lot more than regular phones, too. 您可以設定同時響鈴和通話群組,與代理人共享電話線,駐留通話,一次撥打多個通話等等。You can set up simultaneous ring and call groups, share a phone line with a delegate, park calls, make multiple calls at once, and more. 使用者可以查看 Teams 與商務語音的功能,並透過查看會議和通話瞭解如何設定。Users can see what Teams with Business Voice can do, and learn how to set it up, by taking a look at Meetings and calls.

如果使用者想要深入瞭解 Teams,可以查看Microsoft Teams 說明中心If users want to know even more about Teams, they can take a look the Microsoft Teams help center.