在 Microsoft 團隊中通話駐留與取回Call park and retrieve in Microsoft Teams

通話駐留與取回功能可讓使用者在保留通話時撥打電話。Call park and retrieve is a feature that lets a user place a call on hold. 當通話停用時,服務會產生唯一的呼叫檢索程式碼。When a call is parked, the service generates a unique code for call retrieval. 停用通話的使用者,或其他人可以將該程式碼與支援的 app 或裝置搭配使用,以取得通話。The user who parked the call or someone else can then use that code with a supported app or device to retrieve the call. (請參閱 在團隊中查看寄存通話 以取得詳細資料。 ) (See see Park a call in Teams for details.)

使用通話駐留的一些常見案例如下:Some of the common scenarios for using call park are:

  • [接待員] 負責在工廠中使用某個人的通話。A receptionist parks a call for someone working in a factory. 然後,接待員會宣佈通話,並將代碼編號放在公用位址系統上。The receptionist then announces the call and the code number over the public address system. 通話的使用者可以在工廠中挑選 [團隊電話],然後輸入程式碼來檢索通話。The user who the call is for can then pick up a Teams phone on the factory floor and enter the code to retrieve the call.
  • 使用者在行動裝置上公園通話,因為裝置電池已用完電源。A user parks a call on a mobile device because the device battery is running out of power. 然後,使用者可以輸入程式碼來從小組的手機中檢索通話。The user can then enter the code to retrieve the call from a Teams desk phone.
  • 支援代表會公園客戶通話,並在小組頻道上傳送公告,讓專家來取得通話並協助客戶。A support representative parks a customer call and sends an announcement on a Teams channel for an expert to retrieve the call and help the customer. 專家在 [團隊用戶端] 中輸入程式碼來檢索通話An expert enters the code in Teams clients to retrieve the call

若要寄存與取回通話,使用者必須是企業語音使用者,而且必須包含在通話寄存原則中。To park and retrieve calls, a user must be an Enterprise Voice user and and must be included in a call park policy.

注意

通話駐留與取回功能僅適用于 僅限小組中的部署模式 ,且在商務用 Skype IP 手機上不受支援。Call park and retrieve is only available in Teams Only deployment mode and is not supported on Skype for Business IP phones.

設定通話寄存與取回Configure call park and retrieve

您必須是團隊管理員,才能設定通話寄存與取回。You must be a Teams admin to configure call park and retrieve. 預設為停用。It is disabled by default. 您可以為使用者啟用它,並使用通話駐留原則來建立使用者群組。You can enable it for users and create user groups using the call park policy. 當您將相同的原則套用到一組使用者時,他們可以在自己的情況下寄存和取回通話。When you apply the same policy to a set of users, they can park and retrieve calls among themselves.

啟用通話駐留原則To enable a call park policy

  1. 在 Microsoft 團隊系統管理中心的左導覽中,移至 [語音 > 通話寄存原則]。In the left navigation of the Microsoft Teams admin center, go to Voice > Call park policies.

  2. 在 [ 管理原則 ] 索引標籤上,按一下 [ 新增]。On the Manage policies tab, click Add.

  3. 為原則命名,然後將 [ 允許通話駐留 ] 切換為 [ 開啟]。Give the policy a name, and then switch Allow call park to On.

    通話駐留原則設定的螢幕擷取畫面

  4. 選取 [ 儲存]。Select Save.

您可以在清單中選取該原則,然後按一下 [ 編輯] 來進行編輯。You can edit the policy by selecting it in the list and clicking Edit.

若要讓原則正常運作,必須將它指派給使用者。In order for the policy to work, it must be assigned to users. 您可以 將原則單獨指派給使用者 ,或指派給群組。You can assign the policy to users individually or assign them to a group.

將呼叫部分原則指派給群組To assign a call part policy to a group

  1. 在 [ 通話駐留原則 ] 頁面的 [ 群組原則指派 ] 索引標籤上,按一下 [ 新增群組]。On the Call park policies page, on the Group policy assignment tab, click Add group.

  2. 搜尋您要使用的群組,然後按一下 [ 新增]。Search for the group that you want to use, and then click Add.

  3. 選擇 [與其他群組指派] 相比的排名。Choose a rank compared to other group assignments.

  4. 在 [ 選取原則] 下,選擇您要指派給此群組的原則。Under Select a policy, choose the policy that you want to assign this group to.

  5. 按一下 [ 套用]。Click Apply.

在團隊中寄存通話Park a call in Teams

指派策略給小組中的使用者Assign policies to your users in Teams

新-CsTeamsCallParkPolicyNew-CsTeamsCallParkPolicy

Set-CsTeamsCallParkPolicySet-CsTeamsCallParkPolicy

授與 CsTeamsCallParkPolicyGrant-CsTeamsCallParkPolicy