Microsoft 團隊推出的環境探索Environmental discovery for a Microsoft Teams rollout

探索是您在規劃遷移至 Microsoft 團隊時所採取的第一項重要步驟之一。Discovery is one of the very first, key steps that you take when planning for your journey to Microsoft Teams.

您可以對您的環境執行詳細的探索,以更清楚地瞭解其目前狀態,並揭示任何困難或甚至進一步,也就是可能的封鎖程式可執行您的小組推出。You perform a detailed discovery of your environment to better understand its current state and to reveal any difficulties or — even further — possible blockers to the execution of your Teams rollout.

探索問卷Discovery Questionnaire

下面的範例問卷會逐步引導您完成一組問題,確認貴組織已準備好使用團隊中的通話方案功能成功推出音訊會議和電話系統。The sample questionnaire below walks you through a set of questions to confirm that your organization is ready for the successful rollout of Audio Conferencing and Phone System with Calling Plans capabilities in Teams.

與您現有的共同作業基礎結構及 Microsoft 365 或 Office 365 組織、網路、端點、作業以及採納及準備相關的所有相關事項,都包含在環境探索問卷問卷中。All matters related to your existing collaboration infrastructure and Microsoft 365 or Office 365 organization, networking, endpoints, operations, and adoption and readiness are included as part of the environmental discovery questionnaire.

問卷劃分為多個區段,以確認貴組織在幾個主要區域中的小組部署準備就緒。The questionnaire is divided into multiple sections to confirm your organization's readiness for your Teams deployment in several major areas. 與您的專案小組合作,以盡可能詳細地提供要求的資訊,以協助您的規劃活動。Work with your project team to provide the requested information with as much detail as possible to facilitate your planning activities.

提示

您可以從將問卷問卷複製到 Microsoft Word 檔開始。You can start by copying the questionnaire into a Microsoft Word document. 當您在移動時,請嘗試回答所有問題,並捕獲所有詳細資料。Try to answer all questions and capture all details as you move through.

專案小組Project team

針對您團隊推出專案的主要干係人,捕獲相關的詳細資訊。Capture detailed information about the key stakeholders of your Teams rollout project. 請注意,一個人可以在整個專案中扮演數個角色。Note that one person can play several roles throughout the project.

角色Role 名稱、電子郵件地址、電話號碼Name, email address, phone number 位置、時區Location, time zone 註解Comments
主管主管Executive Sponsor
專案主管Project Lead
共同作業主管/架構師Collaboration Lead/Architect
顧問Consultant
專案經理Project Manager
變更管理/採用專家Change Management/Adoption Specialist
網路潛在客戶Network Lead
安全性潛在客戶Security Lead
電話領導Telephony Lead
桌面客戶Desktop Lead
支援/問訊台組長Support/Help Desk Lead
部署組長Deployment Lead
服務擁有者Service Owner
設施主管Facilities Lead
影片小組主管Video Team Lead
業務單元領導Business Unit Leads

Microsoft 365 或 Office 365 組織詳細資料Microsoft 365 or Office 365 organization details

我們強烈建議您在使用這份問卷時,擁有有效的 Microsoft 365 或 Office 365 組織。We highly recommend that you have an active Microsoft 365 or Office 365 organization as you work with this questionnaire. 如果您尚未啟用或設定 Microsoft 365 或 Office 365 組織,請參閱 規劃 microsoft 365 for business 的設定If you haven't activated or configured a Microsoft 365 or Office 365 organization yet, see Plan your setup of Microsoft 365 for business.

使用下表來捕獲 Microsoft 365 或 Office 365 組織的相關資訊。Use the following table to capture information about the Microsoft 365 or Office 365 organization.

關鍵字Question 自動回應Answer 註解Comments
請注意生產 Microsoft 365Note the production Microsoft 365
或 Office 365 組織名稱和識別碼or Office 365 organization name and ID
在 [回答] 欄中。in the Answer column. 如果您有多個If you have more
與一個相關聯的租使用者than one tenant associated with
您的組織,請注意所有 Id。your organization, note all the IDs.
租使用者名稱:Tenant Name:
租使用者識別碼:Tenant ID:
在哪些地區部署承租人?In what regions are the tenants deployed?
請注意,這些 Microsoft 365 的類型或Note the type of these Microsoft 365 or
Office 365 租使用者。Office 365 tenants. 他們是多租戶Are they Multitenant
或專屬?or Dedicated?
Multitenant
負責 Dedicated
目前使用的是哪些 Microsoft 線上產品?Which Microsoft Online products are in use today?
請注意每個啟用的使用者數目Note the number of users enabled for each
[批註] 欄中的 [服務]。service in the Comments column.
Microsoft 團隊 Microsoft Teams
商務用 Skype Skype for Business
    Online     Online
Exchange Online Exchange Online
SharePoint Online SharePoint Online
商務用 OneDrive OneDrive for Business
Yammer Yammer
換句話說 Other
啟用哪些授權層級 SkypeWhat license level is enabled for Skype for
商務用 Online 使用者?Business Online users?
E1/G1 E1/G1
E2/G2 E2/G2
E3/G3 E3/G3
E4/G4 E5 E4/G4 E5
使用者數量The number of users
針對每個 SKU:for each SKU:
什麼是目前的 Active Directory 目錄林What is the current Active Directory forest
在環境中的功能層級?functional level in the environment?
如果有一個以上的目錄林,請注意詳細資料If there's more than one forest, note the details
在 [批註] 欄中。in the Comments column.
Windows Server 2000 Windows Server 2000
Windows Server 2003 Windows Server 2003
Windows Server 2008 Windows Server 2008
Windows Server 2008 R2 Windows Server 2008 R2
Windows Server 2012 Windows Server 2012
Windows Server 2012 R2 Windows Server 2012 R2
Windows Server 2016 Windows Server 2016
您使用的目錄是什麼What are you using for directory
要立即同步處理嗎?synchronization today?
(僅限雲端同步) No sync (cloud only)
Azure Active Directory Azure Active Directory
    至     Connect
其他 (指定 Other (Specify in the
    [批註] 欄。 )      Comments column.)
目前是否已部署聯盟身分識別?Is federated identity currently deployed?
(Active Directory Federation Services 或(Active Directory Federation Services or
協力廠商) third-party)
是的 Yes
No
如果您使用的是聯盟身分識別,If you're using federated identity, what is the
同盟基礎結構?federation infrastructure?
Windows 2008 R2 AD FS Windows 2008 R2 AD FS
Windows 2012 AD FS Windows 2012 AD FS
Windows 2012 R2 AD FS Windows 2012 R2 AD FS
Windows 2016 AD FS Windows 2016 AD FS
協力廠商同盟 Third-party federation
     閘道 (請注意詳細資料     gateway (Note the details
     在 [批註] 欄中。 )      in the Comments column.)
如果您目前正在維護有效的 Microsoft 365If you currently maintain an active Microsoft 365
或 Office 365 租使用者是其 SMTP/SIP 網域or Office 365 tenant, is the SMTP/SIP domain of
您與租使用者相關聯的目標使用者?your targeted users associated with the tenant?
不適用–沒有 Microsoft 365 或 N/A – No Microsoft 365 or
    Office 365 租使用者就緒     Office 365 tenant in place
否,使用者的 SMTP/SIP No, users' SMTP/SIP
     網域沒有關聯     domain isn't associated
     中的任何租使用者     with any tenants in
    Microsoft 365 或 Office 365     Microsoft 365 or Office 365
是,使用者的 SMTP/SIP Yes, users' SMTP/SIP
     網域相關聯     domain is associated
     在中使用現有的租使用者     with an existing tenant in
    Microsoft 365 或 Office 365     Microsoft 365 or Office 365
使用者 Upn 是否符合其主要 SMTP 位址?Do user UPNs match their primary SMTP address? 是的 Yes
No
不一致 Inconsistently

現有的共同作業平臺摘要Existing collaboration platform summary

使用下表來捕獲現有共同作業平臺部署的相關資訊。Use the following table to capture information about your existing collaboration platform deployment.

關鍵字Question 自動回應Answer 註解Comments
已部署 Microsoft 團隊嗎?Is Microsoft Teams deployed? 是的 Yes
No
商務用 Skype 是否已部署?Is Skype for Business deployed?
針對內部部署和混合式部署,請確定For on-premises and hybrid deployments, make sure
您會注意到版本和累積更新 (CU) you note the version and cumulative update (CU)
[批註] 欄中的詳細資料。details in the Comments column.
是,Microsoft 365 或 Yes, Microsoft 365 or
     Office 365     Office 365
是,混合式 ( Yes, hybrid (with
    Microsoft 365 或     Microsoft 365 or
    Office 365)      Office 365)
是,內部部署 Yes, on-premises
是、線上、專用 Yes, online, dedicated
     (Microsoft)      (Microsoft)
是、託管、專用 Yes, hosted, dedicated
     (協力廠商)      (third party)
是、託管、共用 Yes, hosted, shared
     (協力廠商)      (third party)
否,其他 No, other
Exchange 是否已部署?Is Exchange deployed?
針對內部部署和混合式部署,請確定For on-premises and hybrid deployments, make sure
您會注意到批註中的版本與 CU 詳細資料you note the version and CU details in the Comments
左欄.column.
是的,Microsoft 365 Yes, Microsoft 365
是,混合式 ( Yes, hybrid (with
    Microsoft 365 或     Microsoft 365 or
    Office 365)      Office 365)
是,內部部署 Yes, on-premises
是、線上、專用 Yes, online, dedicated
     (Microsoft)      (Microsoft)
是、託管、專用 Yes, hosted, dedicated
     (協力廠商)      (third party)
是、託管、共用 Yes, hosted, shared
     (協力廠商)      (third party)
否,其他 No, other
已部署 SharePoint 嗎?Is SharePoint deployed?
針對內部部署和混合式部署,請確定For on-premises and hybrid deployments, make sure
您會注意到批註中的版本與 CU 詳細資料you note the version and CU details in the Comments
左欄.column.
是的,Microsoft 365 Yes, Microsoft 365
是,混合式 ( Yes, hybrid (with
    Microsoft 365 或     Microsoft 365 or
    Office 365)      Office 365)
是,內部部署 Yes, on-premises
是、線上、專用 Yes, online, dedicated
     (Microsoft)      (Microsoft)
是、託管、專用 Yes, hosted, dedicated
     (協力廠商)      (third party)
是、託管、共用 Yes, hosted, shared
     (協力廠商)      (third party)
否,其他 No, other
商務用 OneDrive 是否已部署?Is OneDrive for Business deployed? 是的 Yes
No
您是否已部署任何其他協力廠商平臺Do you have any other third-party platforms deployed
現在還在使用中嗎?and in use today? 如果是,請記下的使用者數目If so, note the number of users of
這些平臺及其中的使用詳細資料these platforms and the usage details in the
[批註] 欄。Comments column.
Cisco WebEx Cisco WebEx
Slack
其他 (指定 Other (Specify in the
    [批註] 欄。 )      Comments column.)
使用者數目:Number of users:
詳細資料Details:
您是否計畫將使用者從這些協力廠商移動Are you planning to move users from these third-party
是團隊的平臺嗎?platforms to Teams?
是的 Yes
No
目前的電話與會議解決方案是什麼?What is the current telephony and conferencing solution
在此方案的範圍內的使用者?of the users who are in scope for this initiative?
您是否有支援直接路由部署的 SBCDo you have SBC's that support Direct Routing deployed
針對此方案作用中的辦公室嗎?for your offices that are in scope for this initiative? 如果是,If Yes,
請注意 [批註] 欄中的詳細資料。note the details in the Comments column.
是的 Yes
No

共同作業平臺部署詳細資料Collaboration platform deployment details

Microsoft 團隊 ((如果適用)) Microsoft Teams (if applicable)

如有需要,請使用下面的範例表格來捕獲團隊部署的詳細資料。If applicable, capture the details of your Teams deployment by using the sample table below. 如果您尚未部署團隊,請略過此區段。If you haven't deployed Teams, skip this section.

關鍵字Question 自動回應Answer 註解Comments
針對團隊啟用哪些類型的使用者?What types of users are enabled for Teams? 組織中的所有使用者 All users in the organization
特定使用者/使用者群組 Specific users/user groups
     ([批註] 欄中的 [指定]。 )      (Specify in the Comments column.)
哪些團隊功能和形式正在使用中?Which Teams features and modalities are in use? 頻道式交談 Channel-based conversations
私人聊天 Private chat
來賓存取 Guest access
頻道會議 Channel meetings
私人會議 Private meetings
私人通話 Private calling
點對點通道頻道 Ad-hoc channel meetup
會議中的影片 Videos in meetings
會議中的螢幕共用 Screen sharing in meetings
音訊會議 Audio conferencing
應用程式 (應用程式) Applications (apps)
    索引標籤      Tabs
    Bot      Bots
    連接線      Connectors
自訂雲端儲存整合 Custom cloud storage integration
    Dropbox、Box、ShareFile、Google      Dropbox, Box, ShareFile, Google
    Drive、Egnyte     Drive, Egnyte
通道電子郵件整合 Channel email integration
其他 (在 [批註] 欄中指定。 ) Other (Specify in the Comments column.)
您已將哪些應用程式部署至團隊?What applications have you deployed to Teams?
您是否已明確封鎖任何團隊功能?Have you specifically blocked any Teams capabilities?
如果是,請記下 [批註] 欄中的詳細資料。If Yes, note the details in the Comments column.
是的 Yes
No
哪些團隊客戶在使用中?Which Teams clients are in use? 網站 Web
時間 Windows
Mac
Linux Linux
iOS
Android Android
Windows Mobile Windows Mobile
誰有權建立團隊?Who has permissions to create teams? 組織中的所有人 Everyone in the organization
     (這是預設設定)      (This is the default setting)
特定人員 Specific people
     ([批註] 欄中的 [指定]。 )      (Specify in the Comments column.)
您是否在團隊中使用安全性與合規性功能?Are you using security and compliance features in Teams? 是的 Yes
No

商務用 Skype Online ((如果適用)) Skype for Business Online (if applicable)

如有需要,請使用下面的範例表格來捕獲商務用 Skype Online 部署的詳細資料。If applicable, capture the details of your Skype for Business Online deployment by using the sample table below. 如果您尚未部署商務用 Skype Online 部署,請略過此區段。If you haven't deployed Skype for Business Online deployment, skip this section.

關鍵字Question 自動回應Answer 註解Comments
啟用 Skype 的使用者類型What types of users are enabled for Skype
商務用 Online?for Business Online?
組織中的所有使用者 All users in the organization
特定使用者/使用者群組 Specific users/user groups
     ([批註] 欄中的 [指定]。 )      (Specify in the Comments column.)
目前的形式及功能What modalities and features are currently
目前正在使用中嗎?in use today?
立即訊息和目前狀態 (IM/P) Instant Messaging and Presence (IM/P)
會談 Conferencing
聯盟 Federation
會議錄製 Meeting Recording
Microsoft 音訊會議 Microsoft Audio Conferencing
協力廠商音訊會議 (記事 Third-party audio conferencing (Note
     [批註] 欄中的詳細資料。 )      the details in the Comments column.)
呼叫方案 (先前的 PSTN 通話) Calling Plans (formerly PSTN calling)
組織自動語音應答 Organizational Auto Attendants
通話佇列 Call Queues
您已明確封鎖任何 SkypeHave you specifically blocked any Skype for
商務用的線上功能Business Online capabilities?
如果是,請記下 [批註] 欄中的詳細資料。If Yes, note the details in the Comments column.
是的 Yes
No
您使用的是哪一種方法,或打算使用它來What method are you using or plan to use to
將電話系統 (先前的雲端 PBX) 連線至connect Phone System (formerly Cloud PBX) to
PSTN?the PSTN?
選取 [所有適用的]。Select all that apply.
呼叫方案 (先前的 PSTN 通話) Calling Plans (formerly PSTN calling)
內部部署 PSTN 連線能力 On-premises PSTN connectivity
     (利用現有的 Skype     (leveraging existing Skype for
    商務2015或 Lync Server     Business 2015 or Lync Server
     2013 部署)      2013 deployment)
內部部署 PSTN 連線能力 On-premises PSTN connectivity
     使用雲端連接器的 ()      (using Cloud Connector)
您是否已將任何電話號碼移植至 Microsoft?Have you ported any phone numbers to Microsoft?
這適用于通話方案和音訊This is applicable to Calling Plans and Audio
會議功能。Conferencing features.
是的 Yes
No

商務用 Skype 內部部署 ((如果適用的話)) Skype for Business on-premises (if applicable)

如果適用的話,請使用下表中的範例資料表,來捕獲商務用 Skype 部署的詳細資料。If applicable, capture the details of your Skype for Business deployment by using the sample table below. 如果您尚未部署商務用 Skype 內部部署,請略過此區段。If you haven't deployed Skype for Business on-premises, skip this section.

關鍵字Question 自動回應Answer 註解Comments
Lync 或商務用 Skype 的版本What versions of Lync or Skype for Business
目前是部署在內部部署中嗎?currently are deployed on-premises?
Lync Server 2010 Lync Server 2010
Lync Server 2013 Lync Server 2013
商務用 Skype Server 2015 Skype for Business Server 2015
商務用 Skype Server 2019 Skype for Business Server 2019
商務用 Skype 雲端連接器 Skype for Business Cloud Connector
    相比     Edition
是否與設定的商務用 Skype Online 混合?Is hybrid with Skype for Business Online configured? 是的 Yes
No
此環境是由協力廠商託管和管理Is this environment hosted and managed by a third
團體?party? 如果是,請記下中的詳細資料If Yes, note the details in the
[批註] 欄。Comments column.
是的 Yes
No
目前使用的形式和功能What modalities and features are currently in use
即刻?today?
立即訊息和目前狀態 (IM/P) Instant Messaging and Presence (IM/P)
會談 Conferencing
聯盟 Federation
會議錄製 Meeting Recording
持續聊天/群組聊天 Persistent Chat / Group Chat
Microsoft 音訊會議 Microsoft Audio Conferencing
     在您的電腦上 (先前的電話撥入式會議)      (formerly Dial in Conferencing) on your
     內部部署 Lync Server 或     on-premises Lync Server or
    商務用 Skype 部署     Skype for Business deployment
協力廠商音訊會議 Third-party audio conferencing
     (記下批註中的詳細資料     (Note the details in the Comments
 [     欄]。 )      column.)
使用內部部署的企業語音 Enterprise Voice using on-premises
     PSTN 連線能力     PSTN connectivity
先前的 PSTN 呼叫方案 (以前的 PSTN) 透過 Calling Plans (formerly PSTN calling) via
    與商務用 Skype Online 混合使用     Hybrid with Skype for Business Online
您已部署 (s) 哪個版本的邊緣伺服器?Which version(s) of Edge Server do you have deployed? Office 通訊伺服器 2007 "R1" Office Communications Server 2007 "R1"
Office 通訊伺服器 2007 R2 Office Communications Server 2007 R2
Lync Server 2010 Lync Server 2010
Lync Server 2013 Lync Server 2013
商務用 Skype Server 2015 Skype for Business Server 2015
商務用 Skype Server 2019 Skype for Business Server 2019
您有 Lync 或商務用 Skype EdgeDo you have Lync or Skype for Business Edge
部署到一個以上的資料中心?deployed into more than one datacenter?
如果是,請記下 [批註] 欄中的詳細資料。If Yes, note the details in the Comments column.
是的 Yes
No
選取您的邊緣角色所提供的 [服務]。Select services that your Edge role provides today. 外部使用者存取 (公司使用者) External user access (corporate users)
遠端使用者存取 (匿名 Remote user access (anonymous
     外部會議參與者)      external meeting participants)
聯盟 Federation
媒體轉送 Media relay
下列哪一項語音通話功能可供您Which of the following voice calling features do you
目前有相依性嗎?currently have dependencies on?
在批註中記錄任何其他的相依性Note any additional dependencies in the Comments
左欄.column.
忙碌選項 Busy options
通話駐留 Call park
呼叫裝貨或群組通話提貨 Call pickup or group call pickup
常見的區域電話或「熱 desking」 Common area phones, or "hot desking"
回應群組或查尋群組 Response groups or hunt groups
共用線外觀 Shared line appearance
私人線路 Private line
語音信箱 Voicemail
透過公司通話 Call via work
緊急或資訊號碼 Emergency or information numbers
     (911、811、411)      (911, 811, 411)
擴充撥號 Extension dialing
自動語音應答 Auto Attendant
訂閱者存取 Subscriber access
類比裝置 Analog devices
傳入 Fax
本機號碼遮罩或變更 Caller ID masking or altering
以位置為基礎的路由 Location-based routing
最低成本的路由 Least-cost routing
電梯電話 Elevator phones

網路和存取 Microsoft 365 與 Office 365 服務Networking and access to Microsoft 365 and Office 365 services

您可以使用下表來捕獲貴組織的網路詳細資料,以及您的使用者 (或) 連線至 Microsoft 365 和 Office 365 服務的方式。Use the following table to capture your organization's networking details and how your users are (or will be) connected to Microsoft 365 and Office 365 services.

關鍵字Question 自動回應Answer 註解Comments
如何 (或如何) 遷移範圍中的使用者How do (or how will) the users in scope for migration
在 office 中時存取團隊?access Teams when they're in the office?
選取 [所有適用的]。Select all that apply.
路由 NAT 連線 Routed NAT connection
Proxy 伺服器 Proxy server
公用 Wi-Fi Public Wi-Fi
受管理的 (不是公用) Wi-Fi Managed (not public) Wi-Fi
ExpressRoute ExpressRoute
     (Microsoft 對等)      (Microsoft peering)
如果存取 Microsoft 365 或 Office 365 是透過If access to Microsoft 365 or Office 365 is through a
[proxy 伺服器],是否有任何方式可以略過 proxy?proxy server, is there any way to bypass the proxy?
是的 Yes
No
目前是否使用 ExpressRoute?Is ExpressRoute being used today? 是的 Yes
No
否,但仍在規劃中 No, but it's being planned
您是否已執行網路就緒評估?Have you performed a Network Readiness Assessment? 是的 Yes
No
使用者在連線至時,是否需要使用 VPNAre users required to use a VPN when connecting to
您遠端的公司資源?corporate resources remotely?
是的 Yes
No
如果您使用的是 VPN,就可以將團隊流量排除在If a VPN is used, can Teams traffic be excluded from
直接存取 Microsoft 365 和 Office 365 服務的 VPN?the VPN to access Microsoft 365 and Office 365 Services directly?
是的 Yes
No
您的網路是否支援 QoS?Does your network support QoS? 是的 Yes
No
您可以為小組的音訊和視頻流量進行優先順序排序Can you prioritize Teams audio and video traffic
若要推動高品質的體驗嗎?to drive a high-quality experience?
是的 Yes
No
在區域內的所有位置都有網際網路出口,Do all locations within a region have internet egress,
或是針對整個區域集中進行網際網路出口?or is internet egress centralized for the entire region?
地區對網際網路的存取權 Regional access to the internet
集中存取 Centralized access to the
     網際網路     internet

端點Endpoints

使用下表來捕獲所使用之用戶端與端點的詳細資料。Use the following table to capture the details of the clients and endpoints in use.

關鍵字Question 自動回應Answer 註解Comments
使用者使用的是哪些桌面作業系統?What desktop OS are the users using? Windows XP Windows XP
Windows 7 Windows 7
Windows 8 Windows 8
Windows 10 Windows 10
Mac (在 [批註] 欄中指定版本。 ) Mac (Specify the version in the Comments column.)
Linux (在 [批註] 欄中指定散佈。 ) Linux (Specify the distribution in the Comments column.)
其他 (請注意 [批註] 欄中的詳細資料。 ) Other (Note the details in the Comments column.)
部署的 Microsoft Office 版本What version of Microsoft Office is deployed
在這些裝置上?to these devices?
Office 2003 Office 2003
Office 2007 Office 2007
Office 2010 Office 2010
Office 2013 Office 2013
Office 2016 Office 2016
Mac 版 Office 2011 Office for Mac 2011
Mac 版 Office 2016 Office for Mac 2016
其他 (請注意 [批註] 欄中的詳細資料。 ) Other (Note the details in the Comments column.)
使用的是哪一種 Office 部署技術Which Office deployment technology is in use
在您的組織中?in your organization?
.MSI MSI
隨選即用 Click-to-Run
允許和支援的行動裝置What are the allowed and supported mobile
使用中的平臺?platforms in use?
選取 [所有適用的]。Select all that apply.
時間 Windows
電話 Mobile
iOS
Android Android
其他 (請注意 [批註] 欄中的詳細資料。 ) Other (Note the details in the Comments column.)
行動裝置的提供方式為何?How are mobile devices provided?
選取 [所有適用的]。Select all that apply.
公司裝置 Corporate devices
攜帶您自己的裝置 Bring your own device
使用者目前用來存取的裝置What devices do users currently use to access
語音和會議服務voice and conferencing services
(話機、耳機、手機、視頻) ?(handsets, headsets, phones, video)?

營運Operations

您可以使用下表來捕獲環境中運作方面的詳細資料。Use the following table to capture the details of the operational aspects of your environment.

關鍵字Question 自動回應Answer 註解Comments
Lync Server 的操作模型是什麼?What is your operations model for your Lync Server,
商務用 Skype Server、Microsoft 365 部署、Skype for Business Server, Microsoft 365 deployment,
還是 Office 365 部署?or Office 365 deployment today?
您可以將目前的支援方案大綱Can you outline the current support arrangement for
Lync Server、商務用 Skype Server、Microsoft 365、Lync Server, Skype for Business Server, Microsoft 365,
或 Office 365?or Office 365?
如果您要部署至多個國家或地區,If you're deploying to multiple countries or regions,
每個國家/地區都有自己的 IT/電話does each country/region have its own IT/telephony
要使用或集中管理此專案的員工嗎?staff to work with, or will this be managed centrally?
地區作業與支援 Regional operations and support
集中式作業及支援 Centralized operations and support
您遵循通話品質方法嗎?Are you following the Call Quality Methodology? 是的 Yes
No
您已將個別或團隊指派給Have you assigned an individual or team to the
共同作業平臺的品質擁護者角色Quality Champion role for the collaboration platform
使用中?in use?
是的 Yes
No
如何監視 Lync Server、SkypeHow do you monitor your Lync Server, Skype for
商務伺服器、Microsoft 365 部署或Business Server, Microsoft 365 deployment, or
Office 365 部署?Office 365 deployment?
您是否遇到通話品質問題?Do you experience call quality issues? 是的 Yes
No
您如何以及何時提供訓練給您How and when do you provide training to your
支援人員的新服務和功能helpdesk on new services and capabilities?

採納與準備Adoption and readiness

使用下表,並捕獲貴組織目前的採用及準備狀態。Use the following table and capture the current adoption and readiness state of your organization.

關鍵字Question 自動回應Answer 註解Comments
您目前的使用方式What is your current active usage of
商務用 Skype?Skype for Business?
__ % 總作用中使用者與已啟用的使用者__ % total active users versus enabled users
貴組織的使用方式How is your organization using
商務用 Skype?Skype for Business?
1:1 交談1:1 conversations
    傳遞      IM
    通話      Calling
    正在      Sharing
會議Meetings
    會談      Conferencing
    正在      Sharing
    通話      Calling
貴組織是否已採用使用者Does your organization have a User Adoption
並變更管理團隊?and Change Management team?
是的 Yes
No
您目前如何衡量技術的成功How do you currently measure success for technology
像商務用 Skype 這樣的部署?rollouts like Skype for Business?
您所說的使用者群百分比是What percentage of your user base would you say has
採用商務用 Skype 嗎?adopted Skype for Business?
商務用 Skype 的使用者觀點是什麼?What is user sentiment around Skype for Business? 良好 Good
通用 Neutral
壞事 Bad
下列哪一項最恰當地描述推出Which of the following best describes the rollout
商務用 Skype 所用的策略strategy used for your Skype for Business
部署?deployment?
廣泛使用:電子郵件行銷活動 Broad reach: Email campaign with
     訓練的連結     links to training
已展開:廣泛延伸以及多種 Expanded: Broad reach plus a variety
     (海報的認知活動     of awareness campaigns (posters,
     事件、擁護) 與訓練     events, champions) and training
     (影片、使用者指南、人員內)      (videos, user guides, in-person)
量身定制:擴充,加上目標 Tailored: Expanded, plus targeted
     依角色進行訊息與訓練     messaging and training by persona
換句話說 Other
     (記下 [批註] 欄中的詳細資料。 )      (Note the details in the Comments column.)