Exchange 和 Microsoft Teams 如何互動How Exchange and Microsoft Teams interact

提示

觀看以下工作階段以了解 Teams 如何與 Azure Active Directory (AAD)、Microsoft 365 群組、Exchange、SharePoint 和商務用 OneDrive 進行互動:Microsoft Teams 的基礎Watch the following session to learn how Teams interacts with Azure Active Directory (AAD), Microsoft 365 Groups, Exchange, SharePoint and OneDrive for Business: Foundations of Microsoft Teams

為了獲得完整的 Teams 體驗,每個使用者都應能夠使用 Exchange Online、SharePoint Online 和 Microsoft 365 群組。For the full Teams experience, every user should be enabled for Exchange Online, SharePoint Online, and Microsoft 365 Group creation.

使用者的 Exchange 郵箱可以線上裝載,或內部部署裝載。Users' Exchange mailboxes can be hosted online or on-premises.

裝載於: Exchange Online 或 Exchange 專用 vNext 的使用者可以使用 Teams 的所有功能。Users hosted on Exchange Online or Exchange Dedicated vNext can use all the features of Teams. 他們可以建立和加入小組和頻道、建立和查看會議、呼叫和聊天、修改使用者設定檔圖片 (如果 Outlook 網頁版郵箱原則允許他們這樣做),以及新增和設定連接器、索引標籤和機器人。They can create and join teams and channels, create and view meetings, call and chat, modify user profile pictures (if the Outlook on the web mailbox policy allows them to do so), and add and configure connectors, tabs, and bots. 有關可用功能的更全面清單,請參閱下方表格。For a more comprehensive list of available features, see the table below.

必須將裝載於: Exchange Online 專用 (舊版) 的使用者同步到 Microsoft 365 或 Office 365 上的 Azure Active Directory。Users hosted on Exchange Online Dedicated (Legacy) must be synchronized to Azure Active Directory on Microsoft 365 or Office 365. 他們可以建立和加入小組和頻道,新增和設定索引標籤和機器人,並使用聊天和通話功能。They can create and join teams and channels, add and configure tabs and bots, and make use of the chat and calling features. 但是,他們不能修改使用者設定檔圖片、管理會議、存取 Outlook 連絡人或管理連接器。However, they cannot modify profile pictures, manage meetings, access outlook contacts, or manage connectors.

重要

為了與內部部署整合,強烈建議您使用 Exchange Server 2016 或更高版本進行 Exchange 完全經典混合式部署。For integration with on-premises, it's highly recommended that you have an Exchange full Classic Hybrid deployment with Exchange Server 2016 or later. 例如,新式混合支援僅限於空閒/忙碌,不會提供從 Teams 到內部部署郵箱的行事曆整合。Modern Hybrid support is limited to Free/Busy and will not provide calendar integration from Teams to mailboxes on-premises, for example. 有關設定混合式部署的詳細資訊,請參閱 Exchange Server 混合式部署For more information about setting up a hybrid deployment, see Exchange Server hybrid deployments.

具有內部部署主控的郵箱的使用者必須同步到 Azure Active Directory。Users with mailboxes hosted on-premises must be synchronized to Azure Active Directory. 他們可以利用上述案例中的所有功能,但另外,如果滿足內部部署主控的郵箱要求部分列出的需求,他們可以管理會議。They can make use of all the features in the above scenario, but additionally, they can manage meetings if the requirements listed on Requirements for mailboxes hosted on-premises section are met.

下表提供了有關基於 Exchange 環境的功能可用性的快速參考。The following table provides a helpful quick reference to feature availability based on the Exchange environment.

支援動作:Actions supported:

使用者的郵箱代管在:User's mailbox is hosted in: 電子文件探索eDiscovery 法務 保存措施Legal Hold 保留Retention 團隊和頻道管理Team and Channel mgmt 建立和檢視 Teams 中的會議Create and view meetings in Teams 修改使用者設定檔圖片Modify user profile picture 通訊記錄Call History 管理連絡人Manage Contacts 存取 Outlook 連絡人Access Outlook contacts 語音信箱Voicemail 新增和設定連接器Add and configure connectors 新增和設定索引標籤Add and configure tabs 新增和設定機器人Add and configure bots
Exchange OnlineExchange Online 1Yes 1 1Yes 1 Yes Yes Yes 7Yes7 Yes Yes 6Yes 6 Yes Yes Yes Yes
Exchange Online 專用 vNextExchange Online Dedicated vNext 1Yes 1 1Yes 1 Yes Yes Yes 7Yes7 Yes Yes 6Yes 6 Yes Yes Yes Yes
Exchange Online 專用 – 舊版 (需要同步到 Azure AD)Exchange Online Dedicated – Legacy (Sync to Azure AD required) 1Yes 1 1,2Yes 1,2 3Yes 3 Yes No No Yes Yes No 4Yes 4 5Yes 5 Yes Yes
Exchange 內部部署 (同步到 Azure AD)Exchange On-premises (Sync to Azure AD) 1Yes 1 1Yes 1 3Yes 3 Yes 8Yes 8 No Yes Yes No 4Yes 4 5Yes 5 Yes Yes

1 所有代管選項都支援 eDiscovery 和針對管道訊息的合規性保留。1 eDiscovery and Legal Hold for compliance on channel messages is supported for all hosting options.

2 此主控選項的合法保留尚不支援 Teams 私人聊天訊息。2 Teams private chat messages are not yet supported for Legal Hold for this hosting option.

3 保留將為線上使用者使用陰影郵箱來存儲郵件。3 Retention will use a shadow mailbox for the online user to store messages.

4 具有內部部署 Exchange 郵箱的 Teams 使用者可以與 Teams 搭配使用語音信箱,並在 Outlook 中接收語音訊息,但無法在 Teams 用戶端中查看或播放語音信箱將。4 Teams users with on-premises Exchange mailbox may use voicemail with Teams and receive voicemail messages in Outlook, but voicemail messages will not be available to view or play within the Teams client.

5 如果小組的擁有者之一可以新增連接器,則該團隊中的其他所有人都可以新增連接器,即使他們的郵箱為內部部署主控。5 If one of the owners of a team can add connectors, everyone else in that team will be able to do so, even if their mailboxes are homed on-premises.

6 僅限預設連絡人資料夾中的連絡人。6 Only contacts in default contacts folder. 不支援存取其他連絡人資料夾或子資料夾。Access to other contacts folders or sub-folders is not supported.

7 Teams 接受由租用戶管理員設定的 [Outlook 網頁版信箱原則] 設定,來控制使用者是否可以變更個人資料相片。7 Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. 如果 [-SetPhotoEnabled] 在原則中設定為關閉狀態,使用者將無法新增、變更或移除他們的個人資料相片。If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture. 例如,如果使用者上傳由貴組織 IT 或人力資源部門核准的個人資料相片,其則不需要採取任何動作。For example, if a user uploads a profile picture that's approved by your organization's IT or HR department, no action is needed. 但如果使用者上載了不當的圖片,請根據組織的內部原則進行變更。However, if a user uploads an inappropriate picture, change it according to your organization's internal policies.

8 您需要滿足為內部部署主控的的郵箱建立和檢視會議的需求列出的要求。8 You need to meet the requirements listed in the Requirements to create and view meetings for mailboxes hosted on-premises section.

充分利用 Microsoft Teams 的需求Requirements to get the most out of Microsoft Teams

Microsoft Teams 與多個 Microsoft 365 和 Office 365 服務合作,為使用者提供豐富的體驗。Microsoft Teams works with several Microsoft 365 and Office 365 services to provide users with rich experience. 要支援這種體驗,您需要啟用某些功能或服務並指派授權。To support this experience, you need to enable certain features or services and assign licenses.

  • 必須為使用者指派 Exchange Online 權限。Users must be assigned an Exchange Online license.

  • 需要 SharePoint Online 才能在團隊交談中共用和儲存檔案。SharePoint Online is required to share and store files in team conversations. Microsoft Teams 不支援 SharePoint 的內部部署。Microsoft Teams doesn't support SharePoint on-premises.

  • 如果使用者要在聊天中共用檔案,則必須為其指派 SharePoint Online 授權。Users must be assigned a SharePoint Online license if they want to share files in Chats. 若使用者並非以 SharePoint Online 進行指派及授權,他們將無法使用 Microsoft 365 或 Office 365 中的 [商務用 OneDrive] 儲存空間。If users aren't assigned and enabled with SharePoint Online licenses, they don't have OneDrive for Business storage in Microsoft 365 or Office 365. 在通道中仍可繼續使用檔案共用,但若沒有 Microsoft 365 或 Office 365 中的 商務用 OneDrive 儲存空間,使用者便無法在 [聊天] 中分享檔案。File sharing will continue to work in Channels, but users are unable to share files in Chats without OneDrive for Business storage in Microsoft 365 or Office 365.

  • 使用者必須啟用 Microsoft 365 群組建立才能在 Microsoft Teams 中建立團隊。Users must be enabled for Microsoft 365 group creation to create teams in Microsoft Teams.

    重要

    如果您在將使用者移至 [僅 Teams] 模式之後解除安裝商務用 Skype 用戶端,則 Outlook 和其他 Office 應用程式中的目前狀態可能會停止運作。If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence may stop working in Outlook and other Office apps. 目前狀態在 Teams 中可正常運作。Presence works fine in Teams. 若要解决此問題,請選取 Microsoft Teams 右上角的個人資料圖片,然後選取 [設定]To resolve this issue, select your profile picture in the top right-hand corner of Microsoft Teams and then select Settings. [應用程式] 下的 [一般] 索引標籤上,選取 [將 Teams 登記為 Office 的聊天應用程式] (需要重新啟動 Office 應用程式)On the General tab under Application, select Register Teams as the chat app for Office (requires restarting Office applications). 選取此選項後,請關閉並重新開啟所有 Office 應用程式 (包括 Outlook)。After you select this option, close and re-open all Office apps, including Outlook. 開啟 Outlook 後,目前狀態將可用。After you open Outlook, presence information will be available.

為內部部署主控的的郵箱建立和檢視會議的需求Requirements to create and view meetings for mailboxes hosted on-premises

如果為內部部署主控的郵箱,則要建立和檢視會議,必須滿足以下要求:If mailboxes are hosted on-premises, to create and view meetings, the following requirements must be met:

  • 需要為 Azure Active Directory 同步使用者指派所需的 Teams 授權。The required Teams license needs to be assigned for the Azure Active Directory synced user.

  • 使用者必須同步到 Azure Active Directory。Users must be synchronized to Azure Active Directory. 有關如何使用 Azure AD Connect 與 Azure Active Directory 同步的資訊,請參閱混合式身分識別檔案For information about how to use Azure AD Connect to synchronize with Azure Active Directory, see Hybrid identity documentation.

  • 郵箱託管在 Exchange Server 2016 累積更新 3 或更高版本中。Mailboxes are hosted in Exchange Server 2016 Cumulative Update 3 or later.

  • 自動探索和 Exchange Web 服務是在外部發佈的。Autodiscover and Exchange Web Services is published externally.

  • OAuth 驗證最好透過執行完全混合式設定 (傳統或新式) 的 Exchange 混合式設定精靈進行設定。OAuth authentication is configured preferably via the Exchange Hybrid Configuration Wizard running a full hybrid configuration (Classic or Modern). 如果無法使用混合式設定精靈,請按照設定 Exchange 和 Exchange Online 組織之間的 OAuth 驗證中的說明設定 OAuth。If you are not able to use the Hybrid Configuration Wizard, configure OAuth as described in Configure OAuth authentication between Exchange and Exchange Online organizations.

    注意

    Exchange信 任來自 Teams 服務 (稱為 EvoSTS) 的 OAuth 權杖。Exchange trusts OAuth Token from Teams service which is known as EvoSTS. 第 1 步應該足够了,但是只有 EvoSTS;ACS 用於行事曆中的空閒/忙碌查閲。Step 1 should be enough, but just the EvoSTS; ACS is used for Free/Busy lookup in the calendar.

  • 已設定 Azure AD Connect 中 Exchange 混合式部署功能的核取方塊。The checkbox for the Exchange Hybrid Deployment feature in Azure AD Connect is set.

  • 對於行事曆應用程式支援和 Mac 版 Teams Outlook 增益集,Exchange Web 服務 URL 必須設定為 Exchange 服務主體的租用戶 Azure AD 中的 SPN。For calendar app support and Teams Outlook Add-In for Mac, Exchange Web Service URLs must be configured as SPNs in Tenant Azure AD for the Exchange Service Principal. 這一步是透過混合組態精靈完成的,或者遵循混合式新式驗證的手動步驟來完成的。This step is done with Hybrid Configuration Wizard or following manual steps for Hybrid Modern Authentication.

要為這些使用者啟用行事曆委派,請執行以下操作:To enable calendar delegation for these users:

  • 您還必須完成步驟 2-3,如設定商務用 Skype Online 和 Exchange Server 之間的整合和 OAuth 中所述;這些步驟將為 Teams 排程應用程式提供確認委派權限所需的權限。You must also complete steps 2-3 as described in Configure Integration and OAuth between Skype for Business Online and Exchange Server; these steps will provide the Teams scheduling application the required permissions to confirm delegate permissions.

    注意

    步驟 2 包括 ArchiveApplication 的角色指派,這不是委派所必需的。Step 2 includes role assignment for ArchiveApplication, which is not required for delegation.

  • Teams 排程 Outlook 增益集代表某人安排會議時需要 Exchange 2013 CU19 或更高版本。Teams Scheduling add-in for Outlook when scheduling a meeting on behalf of someone requires Exchange 2013 CU19 or later. 這是為了支援我們服務對郵箱進行未驗證的的探索,以檢查委派者郵箱的委派權限。This is to support the unauthenticated discovery of the mailbox by our service to check delegate permissions against the delegator mailbox. 代理人和委派者位置可以是 Exchange 2013 或更高版本,或 Exchange online,但自動探索必須解析為 Exchange 2013 CU19 或更高版本。The delegate and delegator location could be Exchange 2013 or later, or Exchange online, but Autodiscover must resolve to Exchange 2013 CU19 or later.

其他考量因素Additional considerations

在貴組織中實行 Microsoft Teams 時,需要考慮一些額外内容。Here are some extra things to think about as you implement Microsoft Teams in your organization.

  • 在 Microsoft Teams 中,eDiscovery、內容搜尋、封存和訴訟資料暫留等安全性和合規性功能在 Exchange Online 和 SharePoint Online 環境中效果最佳。In Microsoft Teams, security and compliance features like eDiscovery, Content Search, archiving, and legal hold work best in Exchange Online and SharePoint Online environments. 對於頻道交談,訊息會記錄到 Exchange Online 中的群組郵箱,在那裡可以使用 eDiscovery。For channel conversations, messages are journaled to the group mailbox in Exchange Online, where they're available for eDiscovery. 如果在整個組織和使用者中啟用了 SharePoint Online 和商務用 OneDrive (使用工作或學校帳戶),則 Teams 中的所有檔案也可以使用這些符合性功能。If SharePoint Online and OneDrive for Business (using work or school account) are enabled across the organization and for users, these compliance features are available for all files within Teams as well.

  • 使用條件式存取控制和保護 Teams 和 Exchange 中合規性原則的設定。Control and protect the configuration of compliance policies in Teams and Exchange using Conditional Access. 有關更多資訊,請參閱條件式存取原則如何為 Teams 工作?For more information see How do Conditional Access policies work for Teams?

  • 如果貴組織有合規性需求以確保所有會議討論都可探索,則如果召集人有 Exchange 內部部署郵箱,則應停用私人會議。If your organization has compliance requirements to ensure all meeting discussions are discoverable, you should disable private meetings if the organizer has an Exchange on-premises mailbox. 有關詳細資訊,請參閱允許排程私人會議For more information, see Allow scheduling private meetings.

  • 在 Exchange 混合式部署中,聊天訊息中的內容都是可搜尋的,而不管聊天參與者是使用雲端式郵箱還是內部部署信箱。In an Exchange hybrid deployment, content from chat messages is searchable regardless of whether chat participants have a cloud-based mailbox or an on-premises mailbox. 若要了解更多資訊,請參閲搜尋內部部署的雲端式郵箱To learn more, read Searching cloud-based mailboxes for on-premises users. 要瞭解如何在 Teams 中搜尋內容,請閱讀Microsoft 365 合規性中心中的內容搜尋To learn about searching for content in Teams, read Content Search in the Microsoft 365 Compliance Center.

  • 對於目前狀態,Microsoft Teams 必須檢查郵箱是裝載於 Exchange Online 還是内部部署。For presence status, Microsoft Teams must check whether the mailbox is hosted on Exchange Online or on-premises. 然後服務决定存取郵箱的位置。The service then decides where to access the mailbox. 若要使 Teams 服務能够透過對 Exchange Online 服務的 REST API 呼叫檢查郵箱位置,您必須透過執行 Exchange 混合組態精靈來部署 Exchange 混合環境,如使用混合組態精靈建立混合部署中所述。To enable the Teams service to check the mailbox location through the REST API call to the Exchange Online service, you have to deploy an Exchange hybrid environment by running the Exchange Hybrid Configuration wizard, as described in Create a hybrid deployment with the Hybrid Configuration wizard.

疑難排解Troubleshooting

有關此主題的完整疑難排解指南,請確保查看Microsoft Teams 和 Exchange Server 互動問題疑難排解For a full troubleshooting guide on the topic, make sure to check out Troubleshoot Microsoft Teams and Exchange Server interaction issues.