Microsoft StaffHub 已停用Microsoft StaffHub has been retired

2020年6月30日生效,Microsoft StaffHub 已停用。Effective June 30, 2020, Microsoft StaffHub has been retired. 我們正在將 StaffHub 功能組建至 Microsoft 團隊。We're building StaffHub capabilities into Microsoft Teams. 今天,小組包含針對排程管理的倒班應用程式,而其他功能則會隨著時間推移而推出。Today, Teams includes the Shifts app for schedule management and additional capabilities will roll out over time.

這些變更是我們繼續努力的一部分,可讓每位員工都能使用 Microsoft 365。These changes are part of our continued efforts to empower every employee with Microsoft 365. 在團隊中現在有第一線工作的功能時,貴組織中的每個員工都能使用團隊來簡化其 workday、與同事共同作業,以及存取訊號和專業知識,協助他們完成工作。With capabilities for Frontline Workers now in Teams, every employee in your organization will be able to use Teams to streamline their workday, collaborate with coworkers, and access information and expertise to help them do their best work.

常見問題集Frequently asked questions

關於 StaffHub 退休About StaffHub retirement

何時會停用 StaffHub?When will StaffHub be retired?

Microsoft StaffHub 已停用,2020年6月30日生效。Microsoft StaffHub has been retired, effective June 30, 2020.

StaffHub 停用之後,會發生什麼事?What will happen once StaffHub is retired?

StaffHub 已停止針對2020年6月30日的所有使用者使用。StaffHub stopped working for all users on June 30, 2020. 嘗試開啟 app 的任何人都會顯示一則訊息,讓他們下載團隊。Anyone who tries to open the app is shown a message directing them to download Teams.

團隊是否會提供目前 StaffHub 中提供的所有功能?Will Teams offer all the functionality currently offered in StaffHub?

在2019年1月,小組開始提供先前在 Microsoft StaffHub 中提供的倒班。In January 2019, Teams began offering Shifts which was previously available in Microsoft StaffHub. 此功能可讓經理規劃及發佈倒班排程,並讓小組成員能夠查看其排程,並從行動裝置進行排程變更要求。This feature allows managers to plan and distribute shift schedules, and team members the opportunity to review their schedule and make schedule change requests from their mobile devices. 若要深入瞭解,請參閱 在團隊中管理您組織的倒班應用程式To learn more, see Manage the Shifts app for your organization in Teams.

我們承諾提供出色的使用者體驗,並將 StaffHub 的獨特功能帶入小組。We're committed to delivering a superior user experience and bringing the unique capabilities of StaffHub to Teams.

為什麼組織中的使用者無法存取小組中的 StaffHub 小組?Why can't users in my organization access their StaffHub team from Shifts in Teams?

若要從團隊中的倒班存取 StaffHub 小組,您必須先將 StaffHub 團隊移到2020年6月30日(即已退休 StaffHub)的小組。To access a StaffHub team from Shifts in Teams, you had to move the StaffHub team to Teams before June 30, 2020, which is when StaffHub was retired.

如果我沒有將 StaffHub 小組移至團隊倒班,會發生什麼情況?What happens if I didn't move a StaffHub team to Shifts in Teams?

使用 StaffHub 建立且未移至團隊的小組無法在 StaffHub 終止時,在2020年6月30日生效時不會再查看或移動。Teams that were created using StaffHub and weren't moved to Teams can no longer be viewed or moved effective June 30, 2020 when StaffHub was retired. 不過,您可以隨時開始使用團隊,並在倒班 app 中建立倒班排程。However, you can start using Teams any time and create a shift schedule in the Shifts app.

如果您有與未移至團隊的 Office 365 群組相關聯的 StaffHub 小組,而您現在想要建立小組與該 Office 365 群組相關聯的排程,請聯絡支援人員。If you had a StaffHub team associated to an Office 365 group that you didn't move to Teams and you now want to create a Teams Shifts schedule associated to that Office 365 group, contact Support.

關於倒班About Shifts

什麼是倒班?What is Shifts?

團隊中的 [倒班] 應用程式是一種排程管理工具,可讓第一線工作表保持連線並進行同步處理。管理員建立、更新及管理團隊的倒班排程,小組成員可以查看其排程、查看當天排程的人員、要求交換或提供倒班,以及要求下班時間,全部都來自行動裝置。The Shifts app in Teams is a schedule management tool that keeps Frontline Workers connected and in sync. Managers create, update, and manage shift schedules for teams, and team members can view their schedules, see who else is scheduled for the day, request to swap or offer a shift, and request time off, all from their mobile devices.

倒班中有哪些方案可供使用?Which plans is Shifts available in?

在可使用團隊的所有企業 Sku 中,都提供倒班。Shifts is available in all Enterprise SKUs where Teams is available.

我要如何取得倒班?How do I get Shifts?

如果您已經在包含倒班的方案中,您可以開始在小組中使用班。If you're already on a plan that includes Shifts, you can start using Shifts today as part of Teams. 查看 開始進行中的行動Check out Get started in Shifts.

可將哪些裝置或平臺轉移在何處?Which devices or platforms is Shifts available on?

在團隊網頁用戶端、團隊桌面用戶端,以及團隊行動用戶端 (iOS 和 Android) ,提供倒班。Shifts is available on the Teams web client, Teams desktop client, and Teams mobile clients (iOS and Android).

將桌面與 web app 以及行動 (iOS 和 Android) app 之間是否有差異?Are there differences between the Shifts desktop and web apps and the mobile (iOS and Android) apps?

針對管理員而言,桌面和 web 應用程式經過優化,可建立小組、新增成員、建立及發佈排程,以及與小組共用內容。For managers, the desktop and web apps are optimized to create teams, add members, build and publish schedules, and share content with the team. 經理通常會使用行動應用程式來核准要求、傳送快速訊息給小組、呼叫小組成員,以及在旅途中共同作業。Managers generally use the mobile app to approve requests, send quick messages to the team, call a team member, and collaborate on the go.

針對小組成員,行動應用程式已優化,可供您查看其排程,查看他們一天的工作、上班打卡與下班、設定可用性、要求下班時間、交換或提供倒班及開啟班次。For team members, the mobile app is optimized to view their schedule, see who they're working with on a day, clock in and out, set availability, request time off, swap or offer shifts and open shifts. 使用者在桌面和 web app 中的功能與行動應用程式有何不同。There are differences in what users can do in the desktop and web apps versus the mobile apps. 我們正在處理功能同位。We're working on feature parity.

[倒班] iOS app 與 Android 應用程式之間有何不同?Are there differences between the Shifts iOS app and the Android app?

不同的 iOS 與 Android 應用程式之間的核心功能都是一樣的。Core functionality is the same between the Shifts iOS and Android apps. 兩個應用程式之間有微小的 UI 差異,以與其建議的設計模式對齊。There are minor UI differences between the two apps to align to their recommended design patterns.

瀏覽器會在哪些方面進行工作?What browsers does Shifts work on?

倒班適用于團隊支援的所有瀏覽器,其中包含最新版本的 Microsoft Edge、Internet Explorer、Google Chrome 和 Mozilla Firefox。Shifts works on all the browsers that Teams supports which includes the latest versions of Microsoft Edge, Internet Explorer, Google Chrome, and Mozilla Firefox. 如需詳細資訊,請參閱 取得團隊的用戶端For more information, see Get clients for Teams.

注意

Microsoft 365 應用程式和服務不支援 Internet Explorer 11,從2021年8月17日起,Microsoft 團隊將不會在2020年11月30日之後,從) 中開始, (的 internet explorer 11Microsoft 365 apps and services will not support Internet Explorer 11 starting August 17, 2021 (Microsoft Teams will not support Internet Explorer 11 earlier, starting November 30, 2020). 深入了解Learn more. 請注意,Internet Explorer 11 仍然是受支援的瀏覽器。Please note that Internet Explorer 11 will remain a supported browser. Internet Explorer 11 是 Windows 作業系統的元件,且遵循安裝它之產品的 生命週期原則Internet Explorer 11 is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed.

倒班支援哪些語言?What languages does Shifts support?

您可以在下列語言中使用倒班:簡體中文、英文 (美國 ) 、西班牙文、俄文、日文、法文、巴西文-葡萄牙文、德文、韓語、義大利文、中國傳統、荷蘭文、義大利文、英國、丹麥文及挪威文。Shifts is available in the following languages: Chinese-Simplified, English (U.S.), Spanish, Russian, Japanese, French, Brazilian-Portuguese, German, Korean, Italian, Chinese-Traditional, Dutch, Turkish, Swedish, Danish, and Norwegian. 我們打算在將來新增其他語言支援。We plan to add support for additional languages in the future.

[倒班] 資料會儲存在何處?Where is Shifts data stored?

倒班中的資料會儲存于北美和西歐資料中心的 Azure 中。Shifts data is stored in Azure in data centers in North America and Western Europe. SharePoint 內容利用 Microsoft 365 群組,並使用相同的儲存空間和支援。SharePoint content leverages Microsoft 365 Groups and uses the same storage and support.

如需詳細資訊,請參閱 倒班資料的位置For more information, see Location of Shifts data.

何處可以深入瞭解倒班?Where can I learn more about Shifts?

如需產品資訊,請移至 https://products.office.com/microsoft-teams/staff-scheduling-softwareFor product information, go to https://products.office.com/microsoft-teams/staff-scheduling-software.

如需管理員指示,請參閱 在團隊中管理組織的倒班應用程式For admin guidance, see Manage the Shifts app for your organization in Teams

如需最終使用者說明,請移至 第一線工人的倒班說明。For end-user help, go to Shifts Help for Frontline Workers.

我需要哪些團隊授權?What licenses do I need for Teams?

每個使用者都必須從符合資格的方案中擁有有效的 Microsoft 365 或 Office 365 授權,且必須指派團隊授權。Each user must have an active Microsoft 365 or Office 365 license from an eligible plan and must be assigned a Teams license.

我要如何在組織中啟用團隊?How do I enable Teams in my organization?

根據預設,會針對所有組織啟用團隊。By default, Teams is enabled for all organizations. 您可以將團隊授權指派給使用者,以控制個別的團隊存取權。You assign Teams licenses to users to control individual access to Teams. 如需詳細資訊,請參閱 在您的組織中啟用團隊管理使用者對團隊的存取權For more information, see Enable Teams in your organization and Manage user access to Teams.

如果我目前已在組織中啟用商務用 Skype,而不是在團隊中,該怎麼辦?What if I currently have Skype for Business enabled in my organization but not Teams?

團隊支援與商務用 Skype 共存。Teams supports coexistence with Skype for Business. 如需詳細資訊,請參閱 瞭解團隊與商務用 skype 的共存與互通性 ,以及 與商務用 Skype 搭配使用團隊之組織的互通性指南For more information, see Understand Teams and Skype for Business coexistence and interoperability and Migration and interoperability guidance for organizations using Teams together with Skype for Business.

每位使用者都需要將 Microsoft 365 或 Office 365 帳戶或 Azure Active Directory (Azure AD) 帳戶?Does each user need to have a Microsoft 365 or Office 365 account or Azure Active Directory (Azure AD) account?

是的,在小組中使用團隊和倒班的每位管理員和小組成員,都必須在 (Azure AD) 中擁有 Microsoft 365 或 Office 365 帳戶,且必須指派有效的授權。Yes, each manager and team member using Teams and Shifts within Teams must have a Microsoft 365 or Office 365 account (Azure AD) and must be assigned a valid license.

我可以從倒班中匯出倒班排程嗎?Can I export shift schedules from Shifts?

您可以從移動桌面和 web app 將倒班排程資訊匯出至 Excel 檔案。You can export shift schedule information to an Excel file from the Shifts desktop and web apps. 然後,您可以將此資訊匯入到貴組織的系統和工具。You can then import this information to your organization's systems and tools.

如果我不小心刪除了某個小組,該如何復原排程?How can I recover a schedule if I accidentally deleted a team?

刪除排程會連結至刪除小組。Deleting a schedule is linked to deleting a team. 如果您復原團隊,則無法復原排程。If you recover a team, the schedule isn't recovered.

團隊中的檔案共用功能是什麼?What powers the file sharing capability in Teams? 檔案儲存在哪裡?Where are files stored?

檔案共用功能可讓管理員將檔案分發給小組成員,由 SharePoint Online 在後端加上電源。The file sharing capability, the ability for a manager to distribute files to team members, is powered on the back end by SharePoint Online. 建立小組時,系統會自動為該小組在背景中提供 Microsoft 365 群組。When a team is created, a Microsoft 365 Group is automatically provisioned for that team in the background.

若要深入瞭解,請參閱 SharePoint Online 與商務用 OneDrive 與團隊互動的方式To learn more, see How SharePoint Online and OneDrive for Business interact with Teams.

倒班與 Outlook 行事曆之間是否有整合?Is there integration between Shifts and the Outlook calendar? 我可以將排程匯出至行事曆嗎?Can I export a schedule to a calendar?

第一線工人可以一目了然地查看其整個工作排程。Frontline Workers can see their entire work schedule at a glance in Shifts. 我們將在我們的藍圖中支援原生與 Outlook 行事曆的原始整合。We'll be supporting native integration with Outlook calendar as part of our roadmap. 在這種情況下,使用 Microsoft 流程來設定與團隊和 Outlook 和 Google 日曆中的倒班進行整合。In the meantime, use Microsoft Flow to set up integration with Shifts in Teams and Outlook and Google calendars.

有哪些管理員控制項可供您管理組織中的使用者是否可以使用倒班?What admin controls are available to manage whether users in my organization can use Shifts?

您可以針對組織中的所有使用者開啟或關閉 [倒班] (組織)。You can turn on or turn off Shifts org-wide for all users in your organization. 在 Microsoft 團隊系統管理中心中,您也可以使用第一線 Worker 應用程式設定原則,為您的第一線員工自訂團隊。In the Microsoft Teams admin center, you can also use the Frontline Worker app setup policy to customize Teams for your Frontline Workforce. 原則是針對活動、倒班、聊天及呼叫 app 進行設定。The policy is configured with the Activity, Shifts, Chat, and Calling apps. 指派原則將這些 app 釘選到 [小組中的應用程式行],讓使用者能快速且輕鬆地存取。Assigning the policy pins these apps to the app bar in Teams for quick and easy access by users.

若要深入瞭解,請參閱 在團隊中管理您組織的倒班應用程式To learn more, see Manage the Shifts app for your organization in Teams.

有哪些 PowerShell 控制項可供團隊使用?What PowerShell controls are available for Teams?

您可以透過 Microsoft 團隊 PowerShell 模組和商務用 Skype PowerShell 模組管理團隊。You manage Teams through the Microsoft Teams PowerShell module and the Skype for Business PowerShell module. 如需詳細資訊,請參閱 團隊 PowerShell 概覽For more information, see Teams PowerShell Overview. 目前,沒有可管理倒班的特定 PowerShell Cmdlet。At this time, there are no specific PowerShell cmdlets available to manage Shifts.

如果這是您感興趣的內容,請透過 UserVoice 的小組意見反應入口網站傳送要求。If this is something you're interested in, send us a request through the Teams feedback portal on UserVoice.

報表是否可供您在組織中查看倒班的使用方式?Is reporting available to view Shifts usage across my organization?

因為班次是團隊中的應用程式,您可以透過團隊報表查看使用方式。Because Shifts is an app in Teams, you can view usage through Teams reports. 如需詳細資訊,請參閱 microsoft 團隊系統管理中心的團隊報告 ,以及 microsoft 365 系統管理中心的小組活動報告For more information, check out Teams reporting in the Microsoft Teams admin center and Teams activity reports in the Microsoft 365 admin center.

我可以在哪裡提供意見反應?Where can I provide feedback?

在行動應用程式中,請在畫面左上方按一下 [更多],移至 [設定] > 傳送意見 反應或 報告問題In the mobile app, tap More in the upper left of the screen, go to Settings > Send feedback or Report an issue. 同樣地,在桌面和 web 應用程式的畫面左下角,移至 協助 > 分享想法報告問題Similarly, in the desktop and web apps, in the lower left of the screen, go Help > Share an idea or Report an issue.