取得服務電話號碼Getting service phone numbers

除了為 使用者取得電話號碼之外,您還可以取得服務的付費或免付費電話號碼 ((例如會議橋)) 、自動語音應答及通話佇列, (也稱為 [服務號碼) ]。In addition to getting phone numbers for your users, you can get toll or toll-free phone numbers for services such as Audio Conferencing (for conference bridges), auto attendants, and call queues (also called service numbers). 服務電話號碼的並行通話容量比使用者或訂閱者電話號碼要高。Service phone numbers have a higher concurrent calling capacity than user or subscriber phone numbers. 例如,服務號碼可以同時處理數百個通話,而使用者的電話號碼只能同時處理幾個通話。For example, a service number can handle hundreds of calls simultaneously, whereas a user's phone number can only handle a few calls simultaneously.

注意

您必須先設定通訊點數,才能取得免付費電話號碼。You have to first set up Communications Credits before you can get toll-free numbers. 若要深入瞭解,請參閱 為您的組織設定通訊點數To learn more, see Set up Communications Credits for your organization.

有三種方法可以取得服務號碼:There are three ways to get service numbers:

  • 使用 Microsoft 團隊系統管理中心。Use the Microsoft Teams admin center. 在某些國家和地區,您可以使用 Microsoft 團隊系統管理中心取得服務號碼。For some countries and regions, you can get service numbers using the Microsoft Teams admin center. 請參閱 取得新的服務號碼See Get new service numbers.

  • 轉移現有的號碼。Port your existing numbers. 您可以從目前的服務提供者或電話載波移植或轉移現有號碼。You can port or transfer existing numbers from your current service provider or phone carrier. 如需詳細資訊,請參閱將電話號碼轉接至 Teams管理貴組織的電話號碼,協助您完成此作業。See Transfer phone numbers to Teams or Manage phone numbers for your organization for more information to help you do this.

  • 使用表單要求新號碼。Use a request form for new numbers. 有時候 (視您的國家或地區而定) 您無法使用 Microsoft 團隊系統管理中心取得新的電話號碼,或者您需要特定的電話號碼或區功能變數代碼。Sometimes (depending on your country or region) you won't be able to get your new phone numbers using the Microsoft Teams admin center, or you'll need specific phone numbers or area codes. 如果是這樣,您將需要下載表單並將它傳送給我們。If so, you'll need to download a form and send it back to us. 如需詳細資訊,請參閱管理貴組織的電話號碼See Manage phone numbers for your organization for more information.

注意

需要服務號碼,您才能取得特定號碼的併發通話容量較高的需求。Service numbers are needed so you can get a higher concurrent call capacity for a specific number. 當您將號碼轉接到我們時,您可以 與 PSTN 服務台取得聯繫 ,以確定您要轉移的服務號碼具有高併發通話的容量。When you're transferring the number over to us, you can contact the PSTN service desk to make sure the service number you're transferring has a high concurrent call capacity.

取得新的服務號碼Get new service numbers

Microsoft Teams 標誌圖示 使用 Microsoft Teams 系統管理中心An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

  1. 在左側導覽中,移至 [ 語音 > 電話號碼 ],然後按一下 [ 新增 ]。In the left navigation, go to Voice > Phone numbers , and then click Add.
  2. 輸入訂單的名稱並新增描述。Enter a name for the order and add a description.
  3. 在 [位置及數量] 頁面上,執行下列動作:On the Location and quantity page, do the following:
    1. 在 [ 國家或地區 ] 下,選取國家或地區。Under Country or region , select a country or region.
    2. 在 [ 數位類型 ] 底下,選取您想要的服務號碼類型。Under Number type , select the type of service number that you want.
    3. 在 [ 位置 ] 底下,選取位置。Under Location , select a location. 如果您需要建立新的位置,請按一下 [ 新增位置 ]。If you need to create a new location, click Add a location.
    4. 在 [ 地區代碼 ] 底下,選取區功能變數代碼。Under Area code , select an area code.
    5. 在 [ 數量 ] 底下,輸入您想要的組織號碼數目,然後按一下 [下一步] ,選取您的號碼。Under Quantity , enter the number of numbers that you want for your organization, and then click Next to select your numbers.
  4. 選取您想要的數位。Select the numbers you want. 您有10分鐘的時間可以選取您的電話號碼,並放置您的訂單。You have 10 minutes to select your phone numbers and place your order. 如果您需要10分鐘以上的時間,系統會將電話號碼傳回編號池中。If you take more than 10 minutes, the phone numbers will be returned to the pool of numbers.
  5. 當您準備好要下訂單時,請按一下 [ 下單 ]。When you're ready to place your order, click Place order.

移植或轉移現有的服務號碼Port or transfer existing service numbers

若要將您的電話號碼從目前的服務提供者或運營商轉接至小組,您可以使用 Microsoft 團隊系統管理中心的 [移植] 嚮導。To transfer your phone numbers from your current service provider or carrier to Teams, you can use the porting wizard in the Microsoft Teams admin center. 依照將 電話號碼轉接至團隊中的步驟進行。Follow the steps in Transfer phone numbers to Teams.

如果您的國家或地區未列在 [移植嚮導] 中,您可以 手動提交一個埠順序 ,或移至 [ 管理您的組織的電話號碼],選取您的國家或地區,然後下載 (LOA) 的授權信件。If your country or region isn't listed in the porting wizard, you can manually submit a port order or go to Manage phone numbers for your organization, select your country or region, and then download a Letter of Authorization (LOA). 您必須針對每一種類型的服務號碼提交個別的埠順序 (例如,您可以使用 LOA 來傳送付費與免付費) 。You'll have to submit separate port orders for each type of service number (for example, toll vs. toll-free) that you'll be transferring by using an LOA. 在 LOA 中,您必須選取正確的服務號碼類型。In the LOA, you must select the correct type of service number. 請確定您已指定要轉移服務號碼 (,而不是使用者或訂閱者號碼) ,或同時進行的通話容量可能不足以處理呼叫磁片。Make sure you specify that you're transferring a service number (and not a user or subscriber number), or the concurrent calling capacity may not be enough to handle call volumes.

注意

如果您需要取得更多的電話號碼,請 聯絡 PSTN 服務台If you need to get more phone numbers than this, contact the PSTN service desk.

查看貴組織的電話號碼View the phone numbers for your organization

Microsoft Teams 標誌圖示 使用 Microsoft Teams 系統管理中心An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

在左側導覽中,移至 [ 語音 > 電話號碼 ] 來查看貴組織的號碼,包括位置、編號類型及狀態資訊。In the left navigation, go to Voice > Phone numbers to view the numbers for your organization, including location, number type, and status information.

指派服務電話號碼Assign service phone numbers

取得服務號碼之後,請將每個號碼指派給音訊會議橋。After you get your service numbers, assign each number to an Audio Conferencing bridge. 請參閱 在音訊會議橋中變更付費或免費電話號碼See Change the toll or toll free numbers on your Audio Conferencing bridge.

以下是可透過電話系統獲得的功能Here's what you get with Phone System

移轉電話號碼的常見問題Transferring phone numbers common questions

通話方案所用的不同類型的電話號碼Different kinds of phone numbers used for Calling Plans

管理貴組織的電話號碼Manage phone numbers for your organization

音訊會議與通話方案的適用國家/地區Country and region availability for Audio Conferencing and Calling Plans