Microsoft 團隊會議室維護和作業Microsoft Teams Rooms maintenance and operations

請閱讀本主題,以瞭解 Microsoft 團隊聊天室(即新一代 Skype 房間系統)的管理。Read this topic to learn about management of Microsoft Teams Rooms, the next generation of Skype Room Systems.

Microsoft [團隊聊天室] 是 Microsoft 的最新會議解決方案,旨在將您的會議室轉換為豐富且共同合作的體驗。Microsoft Teams Rooms is Microsoft's latest conferencing solution designed to transform your meeting room into a rich, collaborative experience. 使用者將享有其熟悉的 Microsoft 團隊或商務用 Skype 介面,IT 系統管理員會欣賞輕鬆部署和管理的 Windows 10 Skype 會議應用程式。Users will enjoy its familiar Microsoft Teams or Skype for Business interface and IT administrators will appreciate an easily deployed and managed Windows 10 Skype Meeting app. Microsoft [團隊聊天室] 的設計目的是利用 LCD 面板等現有的裝置,輕鬆安裝,讓 Microsoft 團隊或商務用 Skype 融入會議室。Microsoft Teams Rooms is designed to leverage existing equipment like LCD panels for ease of installation to bring Microsoft Teams or Skype for Business into your meeting room.

有了其他設定,就可以使用 Microsoft Azure 監視器進行遠端系統管理,如在 使用 Azure 監視器規劃 Microsoft 團隊聊天室管理中所述,使用 azure 監視器 部署microsoft 團隊聊天室管理, 並使用 Azure 監視器管理 microsoft 團隊機房裝置With additional configuration, remote management is possible using Microsoft Azure Monitor as described in Plan Microsoft Teams Rooms management with Azure Monitor, Deploy Microsoft Teams Rooms management with Azure Monitor, Manage Microsoft Teams Rooms devices with Azure Monitor. 您也可以 使用 XML 設定檔來遠端系統管理 Microsoft 團隊聊天室的主控台設定,包括套用自訂顯示主題。You may also Manage Microsoft Teams Rooms console settings remotely with an XML configuration file, which includes applying a Custom display theme.

在 Microsoft 團隊聊天室收集記錄Collecting logs on Microsoft Teams Rooms

若要收集記錄,您必須呼叫由 Microsoft 團隊聊天室應用程式隨附的記錄集合腳本。To collect logs, you must invoke the log collection script that ships with the Microsoft Teams Rooms app. 在 [系統管理模式] 中,啟動提升許可權的命令提示字元,然後發出下列命令:In Admin mode, start an elevated command prompt, and issue the following command:

powershell -ExecutionPolicy unrestricted c:\rigel\x64\scripts\provisioning\ScriptLaunch.ps1 CollectSrsV2Logs.ps1

在 c:\rigel. 中,會將記錄輸出為 ZIP 檔案The logs will be output as a ZIP file in c:\rigel.

房間顯示設定的正面Front of Room Display Settings

將會議室的正面顯示設定為 [延伸] 模式。Configure the Front of Room display to Extended mode. 如此一來,就能確保當您重新開啟電源時,系統不會在該顯示器上複製主控台 UI。Doing so will ensure that the console UI is not duplicated on that display when you cycle power on the display.

注意

如果您想要將房間顯示幕正面自動切換到使用中的影片來源 () 例如,當來源從待機模式喚醒時,必須符合某些條件。If you desire a front of room display to automatically switch to an active video source (such as an MTR console) when the source wakes from standby mode, certain conditions must be met. 此功能是選擇性的,但 Microsoft 團隊聊天室軟體支援,提供基礎硬體支援此功能。This feature is optional but supported by Microsoft Teams Rooms software, provided underlying hardware supports the feature. 用來做為會議室顯示的消費者電視需求支援使用消費電子 (CEC) 功能。A consumer TV used as a front of room display needs to support the Consumer Electronics Control (CEC) feature of HDMI. 根據所選 (可能不支援 CEC 的固定或主控台,請參閱製造商支援檔) ,例如,從 Extron Crestron 或EXTRON HD CTL 100中的一個控制器(例如HD RX-201-E ),以啟用所需的行為。Depending on the dock or console selected (which might not support CEC, refer to manufacturer support documentation), a controller such as an HD-RX-201-C-E from Crestron or Extron HD CTL 100 from Extron may be needed to enable the desired behavior.

Microsoft 團隊聊天室重設 (Factory 還原) Microsoft Teams Rooms Reset (Factory Restore)

如果 Microsoft 團隊聊天室無法正常運作,可能會執行重設回原值。If Microsoft Teams Rooms isn't running well, performing a factory reset might help. 若要這樣做,請使用 Microsoft 團隊聊天室恢復工具 ,並遵循工廠還原指示進行。To do this, use the Microsoft Teams Room recovery tool and follow the factory restore instructions.

注意

如果 [保留我的檔案] :移除 app 和設定,但 在 Windows 重設程式期間已選取 [保留您的個人檔案] 選項,則 Microsoft 團隊聊天室可能無法使用的已知問題。There is a known issue where the Microsoft Teams Rooms can become unusable if the Keep my files - Removes Apps and settings, but keeps your personal files option is selected during the Windows Reset process. 請勿 使用此 選項。Do not use this option.

支援的遠端選項Supported Remote Options

下表摘要列出可能的遠端作業,以及您可以用來完成它們的方法。The following table summarizes the possible remote operations and the methods you can use to accomplish them.

工作組Workgroup 未加入網域Not domain joined 已加入網域Domain joined
Restart
遠端桌面Remote desktop
遠端 PowershellRemote Powershell
遠端桌面 (需要進一步的設定) Remote desktop (requires further configuration)
遠端 Powershell (需要進一步的設定) Remote Powershell (requires further configuration)
Configuration ManagerConfiguration Manager
更新作業系統Update OS
Windows UpdateWindows Update
Windows UpdateWindows Update
結合WSUS
App 更新App update
Windows 網上商店Windows Store
Windows 網上商店Windows Store
Configuration ManagerConfiguration Manager
Skype 帳戶配置Skype Account Config
目前不支援Not currently supported
目前不支援Not currently supported
Access 記錄Access logs
目前不支援Not currently supported
目前不支援Not currently supported

為 Microsoft 團隊聊天室設定群組原則Configuring Group Policy for Microsoft Teams Rooms

本節涵蓋 Microsoft 團隊聊天室所依賴的系統設定,以正常運作。This section covers system settings that Microsoft Teams Rooms depends on to function properly. 當您將 Microsoft 團隊聊天室加入網域時,請確定您的群組原則不會覆寫下表中的設定。When joining Microsoft Teams Rooms to a domain, ensure that your group policy doesn't override the settings in the following table.

設定Setting Allows
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon AutoAdminLogon = (REG_SZ) 1HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon AutoAdminLogon = (REG_SZ) 1
可讓 Microsoft 團隊聊天室啟動Enables Microsoft Teams Rooms to boot up
電源管理- > 在 AC 上,10分鐘後關閉螢幕Power Management -> On AC, turn screen off after 10 minutes
電源管理- > 在交流電上,請勿將系統置於睡眠狀態Power Management -> On AC, never put system to sleep
讓 Microsoft 團隊聊天室關閉附加的顯示,並自動喚醒Enables Microsoft Teams Rooms to turn off attached displays and wake up automatically
淨帳戶/maxpwage:無限制net accounts /maxpwage:unlimited
或同等的方式,在本機帳戶上停用密碼過期。Or equivalent means of disabling password expiration on the local account. 如果不這麼做,最終會導致 Skype 帳戶無法針對過期密碼登入。Failure to do this will eventually cause the Skype account to fail logon complaining about an expired password. 請注意,這會影響電腦上的所有本機帳戶,因此無法設定這種情況,也會導致盒上的系統管理帳戶最終過期。Note that this impacts all local accounts on the machine, and thus failure to set this will also cause the administrative account on the box to eventually expire as well.
讓 Skype 帳戶永遠登入Enables Skype account to always log in

使用群組原則來傳送檔案將在 [ 設定檔案專案] 中討論。Transferring files using Group Policies is discussed in Configure a File Item.

注意

當 Microsoft 團隊聊天室裝置與下一版的 Windows 10 OS 相容時,裝置會透過 Windows Update 自動更新至下一個版本。When Microsoft Teams Rooms device is compatible with the next version of Windows 10 OS, the device automatically updates to the next version through Windows Update. Microsoft 團隊聊天室裝置不應升級至 Windows 10 的下一次發行,或透過啟用商務用 Windows Update (WUFB) 群組原則],選取您想要接收之更新的 Windows 準備情況層級,然後透過 GPO 選取 [預覽組建及功能更新何時收到]。Microsoft Teams Rooms device should not be upgraded to next release of Windows 10 manually or via enabling Windows Update for Business (WUFB) group policies “Select the Windows readiness level for the updates you want to receive” and "Select when Preview Builds and Feature Updates are received" through GPO. 已啟用這些群群組原則的裝置已知會遇到 Microsoft 小組聊天室 app 的 Windows 10 OS 更新問題。A device with these group policies enabled is known to run into issues with Windows 10 OS update by Microsoft Teams Rooms app.

使用 PowerShell 進行遠端系統管理Remote Management using PowerShell

您可以使用 (PowerShell 遠端執行下列管理作業:請參閱下表以取得腳本範例) :You can perform the following management operations remotely by using PowerShell (see the table below for script samples):

  • 取得連接的裝置Get attached devices
  • 取得 app 狀態Get app status
  • 取得系統資訊Get system info
  • 重新開機系統Reboot system
  • 檢索記錄Retrieve logs
  • 傳送檔案 (需要加入網域的 Microsoft 團隊聊天室) Transfer files (requires a domain-joined Microsoft Teams Rooms)

注意

此功能預設為關閉。This functionality is off by default. 您必須在 Microsoft 團隊聊天室系統上為您的環境啟用遠端 PowerShell,才能執行下列作業。You need to enable remote PowerShell for your environment on the Microsoft Teams Rooms system to perform the operations below. 如需有關如何啟用遠端 PowerShell 的資訊,請參閱 啟用-PSRemoting 的相關檔。Refer to the documentation on Enable-PSRemoting for information about how to enable remote PowerShell.

例如,您可以啟用遠端 PowerShell,如下所示:For example, you can enable Remote PowerShell as follows:

  1. 以系統管理員身分登入 Microsoft 團隊聊天室裝置。Sign in as Admin on a Microsoft Teams Rooms device.
  2. 開啟提升許可權的 PowerShell 命令提示字元。Open an elevated PowerShell command prompt.
  3. 輸入下列命令: Enable-PSRemoting -SkipNetworkProfileCheck -ForceEnter the following command: Enable-PSRemoting -SkipNetworkProfileCheck -Force
  4. 開啟 [本機安全性原則],然後將 [管理員] 安全性群組新增至 [安全性設定 > 指派本機 原則 > > 的使用者從網路存取此電腦]。Open the Local Security Policy and add the Administrators security group to Security Settings > Local Policies > User Rights Assignment > Access this computer from the network.

若要執行管理作業:To perform a management operation:

  1. 以具備在 Microsoft 團隊聊天室裝置上執行 PowerShell 命令許可權的帳號憑證登入電腦。Sign in to a PC with account credentials that have permission to run PowerShell commands on a Microsoft Teams Rooms device.
  2. 在電腦上開啟一般的 PowerShell 命令提示字元。Open a regular PowerShell command prompt on the PC.
  3. 從下表複製命令文字,並在出現提示時貼上。Copy the command text from the table below and paste it at the prompt.
  4. <Device fqdn> 適合您環境的 FQDN 值取代欄位。Replace <Device fqdn> fields with FQDN values appropriate to your environment.
  5. <path> 使用主版 SkypeSettings.xml 配置檔案 (或主題影像) 的檔案名和本機路徑來取代。Replace <path> with the file name and local path of the master SkypeSettings.xml configuration file (or Theme image).

取得連接的裝置To Get Attached Devices

invoke-command {Write-Host "VIDEO DEVICES:" 
gwmi -Class Win32_PnPEntity | where {$_.PNPClass -eq "Image"} | Format-Table Name,Status,Present; Write-Host "AUDIO DEVICES:" 
gwmi -Class Win32_PnPEntity | where {$_.PNPClass -eq "Media"} | Format-Table Name,Status,Present; Write-Host "DISPLAY DEVICES:" 
gwmi -Class Win32_PnPEntity | where {$_.PNPClass -eq "Monitor"} | Format-Table Name,Status,Present} -ComputerName <Device fqdn>

取得 App 狀態Get App Status

invoke-command { $package = get-appxpackage -User Skype -Name Microsoft.SkypeRoomSystem; if ($package -eq $null) {Write-host "SkypeRoomSystems not installed."} else {write-host "SkypeRoomSystem Version : " $package.Version}; $process = Get-Process -Name "Microsoft.SkypeRoomSystem" -ErrorAction SilentlyContinue; if ($process -eq $null) {write-host "App not running."} else {$process | format-list StartTime,Responding}}  -ComputerName <Device fqdn>

取得系統資訊Get System Info

invoke-command {gwmi -Class Win32_ComputerSystem | Format-List PartOfDomain,Domain,Workgroup,Manufacturer,Model
gwmi -Class Win32_Bios | Format-List SerialNumber,SMBIOSBIOSVersion} -ComputerName <Device fqdn>

重新開機系統Reboot System

invoke-command { Shutdown /r /t 0 } -ComputerName <Device fqdn>

檢索記錄Retrieve Logs

$targetDevice = "<Device fqdn> "
$logFile = invoke-command {$output = Powershell.exe -ExecutionPolicy Bypass -File C:\Rigel\x64\Scripts\Provisioning\ScriptLaunch.ps1 CollectSrsV2Logs.ps1
Get-ChildItem -Path C:\Rigel\*.zip | Sort-Object -Descending -Property LastWriteTime | Select-Object -First 1} -ComputerName $targetDevice
$session = new-pssession -ComputerName $targetDevice
Copy-Item -Path $logFile.FullName -Destination .\ -FromSession $session; invoke-command {remove-item -force C:\Rigel\*.zip} -ComputerName $targetDevice

將 XML 設定檔推 (或主題圖形) Push an XML configuration file (or theme graphic)

$movefile = "<path>";
$targetDevice = "\\<Device fqdn> \Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalState\SkypeSettings.xml"; 
Copy-Item $movefile $targetDevice 

軟體更新Software updates

根據預設,Microsoft 團隊聊天室會嘗試連線到 Windows 市集中,以取得最新版本的 Microsoft 團隊聊天室軟體,因此裝置需要進行一般的網際網路存取。By default, Microsoft Teams Rooms attempts to connect to the Windows Store to get the latest version of Microsoft Teams Rooms software, so the device will require regular internet access. 在與 Microsoft 取得支援問題之前,請務必先使用最新版本的 app 載入 Microsoft 團隊聊天室裝置。Before contacting Microsoft with support issues, be sure the Microsoft Teams Rooms device is loaded with the latest version of the app.

根據預設,Microsoft 球隊聊天室會連線至 Windows Update,以檢索作業系統和 USB 週邊裝置固件更新,並將其安裝在已設定的商務時間以外。By default, Microsoft Teams Rooms connects to Windows Update to retrieve operating system and USB peripheral device firmware updates, and installs them outside of configured business hours. 您可以登入管理員帳戶並執行 [設定] 應用程式,來設定上班時間。You can configure business hours by signing into the administrator account and running the Settings app.

如果您想要手動管理更新,且無法遵循 Microsoft 網上商店 For Business 發佈離線 app的一般程式,您可以從 [ 部署套件 ] 中取得適當的 APPX 檔案和相依性, (從指示來設定可與 Configuration Manager 搭配使用的 microsoft 團隊聊天室主控台) 。If you want to manage updates manually, and are unable to follow the normal procedure for Microsoft Store for Business to Distribute offline apps, you can acquire the appropriate APPX file and dependencies from the deployment kit (from the instructions to Configure a Microsoft Teams Rooms console) that can be used with Configuration Manager. 部署套件版本滯後于商店發行版本本,因此可能不一定會與最新的可用組建相符。The deployment kit release lags behind the store release, so it might not always match the latest available build.

使用 Powershell 更新To update using Powershell

  1. 從安裝 MSI 將套件解壓縮至裝置可以存取的共用。Extract the package from the installation MSI to a share the device can access.

  2. 執行下列針對 Microsoft 團隊聊天室裝置設定的腳本, <share> 視需要變更為裝置共用:Run the following script targeting the Microsoft Teams Rooms devices, changing <share> to the device share as appropriate:

    Add-AppxPackage -Update -ForceApplicationShutdown -Path '\\<share>\$oem$\$1\Rigel\x64\Ship\AppPackages\*\*.appx' -DependencyPath (Get-ChildItem '\\<share>\$oem$\$1\Rigel\x64\Ship\AppPackages\*\Dependencies\x64\*.appx' | Foreach-Object {$_.FullName})
    

系統管理模式與裝置管理Admin mode and device management

某些管理功能(例如手動安裝私人 CA 憑證)需要將 Surface Pro 裝置放在系統管理模式中。Some management functions, like manually installing a private CA certificate, require placing the Surface Pro device in Admin mode.

當 Microsoft 團隊聊天室 app 執行時,切換到 [管理員模式] 並返回 [返回]Switching to Admin Mode and back when the Microsoft Teams Rooms app is running

  1. 掛斷任何正在進行的通話,然後返回主畫面。Hang up any ongoing calls, and return to the home screen.

  2. 選取齒輪圖示並顯示功能表, (選項包括 設定協助工具重新開機裝置 ) 。Select the Gear icon and bring up the menu (options are Settings, Accessibility, and Restart Device ).

  3. 選取 [ 設定]。Select Settings.

  4. 輸入系統管理員密碼。Enter the Administrator Password. [設定] 畫面隨即出現。The Setup screen will appear. 如果裝置未加入網域,則會預設使用本機系統管理帳戶 (的使用者名稱 "Admin" ) 。If the device isn't domain-joined, the local administrative account (username "Admin") will be used by default. 此帳戶的預設密碼是 [sfb],請儘快變更密碼。The default password for this account is 'sfb', change the password as soon as possible. 如果電腦已加入網域,您可以使用適當許可權的網域帳戶登入。If the machine is domain-joined, you can sign in with an appropriately privileged domain account.

  5. 選取左欄中的 [ Windows 設定 ]。Select Windows Settings in the left column.

  6. 選擇 [ 移至系統管理員登入]。Choose Go to Admin Sign-in.

  7. 輸入系統管理員密碼。Enter the Administrator Password. 這會適當地登出應用程式,並將您帶到 Windows 登入畫面。This will gracefully log off the app and take you to the Windows login screen.

  8. 使用您的管理認證登入桌面。Log in to the desktop with your administrative credentials. 您將擁有管理裝置所需的許可權。You'll have the necessary privileges to manage the device.

  9. 執行必要的管理工作。Perform the necessary administrative tasks.

  10. 從管理員帳戶登出。Sign out from the Admin account.

  11. 選取畫面最左邊的 [使用者帳戶] 圖示,然後選取 [ Skype],回到 Microsoft 團隊聊天室。Return to Microsoft Teams Rooms by selecting the user account icon on the far left side of the screen and then selecting Skype.

    如果沒有列出 Skype 使用者,您可能需要選取 [ 其他使用者 ],然後輸入 .\skype 做為使用者名稱,然後登入。If the Skype user is not listed, you might have to select other user and enter .\skype as the user name, and sign in.

現在,主機會回到其正常操作模式。下列程式需要您在裝置上附加鍵盤(如果尚未連接的話)。The console is now back in its normal operation mode.The following procedure requires you to attach a keyboard to the device if one is not already attached.

當 Microsoft 小組聊天室 app 當機時切換至 [系統管理] 模式並返回回去Switching to Admin Mode and back when the Microsoft Teams Rooms app crashes

  1. 快速連續按下 Windows 鍵五次。Press the Windows key five times in rapid succession. 這會將您帶到 Windows 登入畫面。This will bring you to the Windows logon screen.

  2. 使用您的管理認證登入桌面。Log in to the desktop with your administrative credentials.

  3. 執行必要的管理工作。Perform the necessary administrative tasks.

  4. 完成後,請重新開機電腦。Restart the machine when you're finished.

    注意

    這個方法不會記錄 Skype 使用者,或適當地終止應用程式,但如果應用程式沒有回應且其他方法無法使用,您就可以使用它。This method doesn't log the Skype user off or gracefully terminate the app, but you'd use it if the app wasn't responding and the other method wasn't available.

    主控台會重新開機至正常的操作模式,並執行 Microsoft 團隊聊天室 app。The console restarts into its normal operation mode, running the Microsoft Teams Rooms app. 如果您已附加鍵盤,您就可以移除它,以允許您執行此程式。You can remove the keyboard, if it was attached to allow you to perform this procedure.

    疑難排解提示Troubleshooting tips

  • 在跨網域邊界傳送時,會議邀請可能不會出現 (例如,兩個公司之間) 。Meeting invitations might not appear when sent across domain boundaries (for example, between two companies). 在這種情況下,IT 系統管理員應該決定是否要允許外部使用者排程會議。In such cases, IT admins should decide whether to allow external users to schedule a meeting.
  • Microsoft 團隊聊天室不支援透過 Exchange 2010 的 Exchange 自動探索重新導向。Microsoft Teams Rooms doesn't support Exchange AutoDiscover redirects via Exchange 2010.
  • 一般來說,IT 管理員要停用任何不想要使用的音訊端點是一個不錯的做法。In general, it's a good practice for IT admins to disable any audio endpoints they don't intend to use.
  • 如果在會議室預覽中顯示鏡像影像,IT 系統管理員可以使用相機遙控器來重啟相機電源或翻轉影像方向來修正。In the event that a mirror image is displayed in room preview, the IT admin can correct by cycling camera power or flipping the image orientation using the camera remote control.
  • 已已知失去主控台觸控式螢幕的存取權。Loss of console touchscreen access has been known to occur. 在這種情況下,可能會因重新開機 Microsoft 團隊聊天室系統來解決此問題。In such cases, the issue is sometimes resolved by restarting the Microsoft Teams Rooms system.
  • 透過有線攝取將電腦連線到主控台時,會遺失本機音訊。Loss of local audio when connecting a PC to console via wired ingest has been known to occur. 在這種情況下,重新開機電腦可以解決本機音訊播放問題。In such cases, restarting the PC can resolve the local audio playback issue.