設定 Microsoft 團隊的呼叫分析Set up call analytics for Microsoft Teams

做為 Microsoft 團隊管理員,您可以使用每個使用者的呼叫分析來疑難排解小組針對個別使用者呼叫品質與連線問題。As a Microsoft Teams admin, you can use per-user call analytics to troubleshoot Teams call quality and connection problems for individual users. 若要充分利用呼叫分析,請設定下列專案:To take full advantage of call analytics, set up the following:

  • 將特殊支援角色指派給人員(例如支援者的 agent),讓他們能夠查看使用者的呼叫分析。Assign specialized support roles to people, such as helpdesk agents, to let them view call analytics for users. 這些支援角色無法存取其他團隊系統管理中心。These support roles can't access the rest of the Teams admin center.

  • 透過上傳 tsv 或 .csv 資料檔,將建築物、網站和租使用者資訊新增至每個使用者呼叫分析。Add building, site, and tenant information to per-user call analytics by uploading a .tsv or .csv data file.

當您準備好要開始使用每個使用者的呼叫分析時,請閱讀使用每個使用者的呼叫分析,以解決通話品質不佳的問題When you're ready to start using per-user call analytics, read Use per-user call analytics to troubleshoot poor call quality.

授與支援人員及技術支援人員的許可權Give permission to support and helpdesk staff

就團隊管理員而言,您擁有所有使用者的呼叫分析資訊的完整存取權。As the Teams admin, you have full access to call analytics information for all users. 我們已建立一些專用的 Azure Active Directory 角色,您可以將它指派給支援人員和支援人員的代理,讓他們也能存取每位使用者的呼叫分析 (,而不需存取團隊系統管理員中心的其他部分) 。We've created some specialized Azure Active Directory roles that you can assign to support staff and helpdesk agents so they can also access per-user call analytics (without having access to the rest of the Teams admin center). 團隊通訊支援專家角色指派給應該擁有有限的每使用者呼叫分析視圖的使用者, (第1層支援) 。Assign the Teams communications support specialist role to users who should have a limited view of per-user call analytics (Tier 1 support). 指派團隊通訊支援工程師角色給需要對每位使用者呼叫分析進行完整存取的使用者, (第2層支援) 。Assign the Teams communications support engineer role to users who need full access to per-user call analytics (Tier 2 support). 兩個角色都無法存取其他團隊系統管理中心。Neither role has access to the rest of the Teams admin center.

若要瞭解這些角色的作用,請閱讀每個團隊支援角色的功能是什麼To learn what each of these roles does, read What does each Teams Support role do?

如需有關團隊管理員角色的詳細資訊,請參閱使用團隊管理員角色管理團隊For more information about Teams admin roles, see Use Teams admin roles to manage Teams. 若要瞭解如何在 Azure Active Directory 中指派系統管理員角色,請參閱在 Azure Active directory 中查看和指派角色To learn how to assign admin roles in Azure Active Directory, see View and assign roles in Azure Active Directory.

若要瞭解如何在 Azure Active Directory 中指派系統管理角色,請參閱在 Azure Active directory 中查看和指派角色To learn how to assign administrative roles in Azure Active Directory, see View and assign roles in Azure Active Directory.

上傳. tsv 或 .csv 檔案,以新增建築物、網站和租使用者資訊Upload a .tsv or .csv file to add building, site, and tenant information

您可以透過上傳 .csv 或 tsv 檔案,將建築物、網站和租使用者資訊新增至每個使用者呼叫分析。You can add building, site, and tenant information to per-user call analytics by uploading a .csv or .tsv file. 在所有這些資訊的情況下,呼叫分析可以將 IP 位址對應至物理位置。With all this information, call analytics can map IP addresses to physical locations. 系統管理員和支援人員都可以使用這項資訊來協助找出通話問題的趨勢。Admins and helpdesk agents can use this information to help spot trends in call problems. 例如,為什麼同一個建築物中的使用者有類似的通話品質問題?For example, why are users in the same building having similar call quality problems?

如果您是團隊或商務用 Skype 系統管理員,您可以使用現有的租使用者,並從 [小組] 或 [商務用 Skype 通話品質] 儀表板中建立資料檔, (CQD) ]。If you're a Teams or Skype for Business admin, you can use an existing tenant and building data file from the Teams or Skype for Business Call Quality Dashboard (CQD). 首先,您要從 CQD 下載檔案,然後將檔案上傳到 [呼叫分析]。First, you download the file from CQD, then upload it to call analytics.

  • 若要下載現有的資料檔,請移至Microsoft 團隊系統管理中心的 > 通話品質儀表板 > [立即上傳]。To download an existing data file, go to Microsoft Teams admin center > Call Quality Dashboard > Upload now. 在 [的上傳] 清單中,按一下您想要的檔案旁的 [下載]。In the My uploads list, click Download next to the file you want.

  • 若要上傳新檔案,請移至Microsoft 團隊系統管理中心 > 位置,然後選取 [上傳位置資料] 或 [取代位置資料]。To upload the new file, go to Microsoft Teams admin center > Locations, and then select Upload location data or Replace location data.

如果您要從頭開始建立 tsv 或 .csv 檔案,請參閱上傳租使用者及組建資料If you're creating the .tsv or .csv file from scratch, see Upload tenant and building data.

使用每位使用者通話分析來排查不佳的通話品質問題Use per-user call analytics to troubleshoot poor call quality

Teams 疑難排解Teams Troubleshooting