設定通話方案Set up Calling Plans

給其他團隊使用者的通話是免費的,但如果您希望您的使用者能夠撥打電話給您公司外部的電話,請在 Microsoft 365 或 Office 365 中取得國內通話方案或國際通話方案。Calls to other Teams users are free, but if you want your users to be able to call phones outside of your business, get a Domestic Calling Plan or an International Calling Plan in Microsoft 365 or Office 365. 為您的企業設定通話方案很容易。It's easy to set up Calling Plans for your business. 如需通話方案的詳細資訊,請參閱 哪一種通話方案最適合您?For more information about Calling Plans, see Which Calling Plan is right for you?.

步驟1:瞭解您的國家/地區是否提供通話方案Step 1: Find out if Calling Plans are available in your country/region

移至 [國家/地區] 及 [ 語音會議與通話方案 ],然後選取您的國家或地區,以取得有關通話方案的可用性資訊,以及音訊會議、電話系統、付費及免付費電話號碼的相關資訊,以及通訊點數。Go to Country and region availability for Audio Conferencing and Calling Plans and select your country or region to get availability information about Calling Plans, as well as information about Audio Conferencing, Phone System, toll and toll-free numbers, and Communications Credits.

如果通話方案不適用於您的國家或地區,請考慮使用直接路由將您的內部部署電話結構連線至 [電話系統]。If Calling Plans are not available for your country or region, consider using Direct Routing to connect your on-premises telephony infrastructure to Phone System. 如需詳細資訊,請參閱 手機系統 Direct 路由For more information, see Phone System Direct Routing.

步驟2:購買並指派授權Step 2: Buy and assign licenses

  1. 如果您的 Microsoft 365 或 Office 365 方案中並未包含電話系統功能,您可能需要購買 [ 電話系統 附加元件授權]。If the Phone System feature isn't included in your Microsoft 365 or Office 365 plan, you may need to purchase Phone System add-on licenses. 在您有 電話系統 授權之後,請購買 Microsoft 365 或 Office 365 的通話方案After you have Phone System licenses, purchase Calling Plans for Microsoft 365 or Office 365. 請參閱 Microsoft 團隊附加元件授權,並購買授權與計畫。See Microsoft Teams add-on licensing, and buy the licenses and plan.

    提示

    Microsoft 365 或 Office 365 中的 電話系統 授權與通話方案若要查看購買通話方案的選項,您必須先擁有 電話系統 授權。Phone System licenses and Calling Plans in Microsoft 365 or Office 365 go together, so to see the option to purchase Calling Plans, you must first have the Phone System licenses.

  2. 首先指派授權,然後將通話方案指派給貴組織中的人員。First assign the licenses, and then assign a Calling Plan to the people in your organization. 請參閱 指派 Microsoft 團隊附加元件授權See Assign Microsoft Teams add-on licenses.

步驟3:取得電話號碼Step 3: Get phone numbers

有三種方式可以取得新的使用者號碼:There are three ways to get new user numbers:

  • 使用 [團隊系統管理中心]。Use the Teams admin center. 在某些國家/地區,您可以使用 [小組管理中心] 為使用者取得號碼,請參閱 取得使用者的電話號碼For some countries/regions, you can get numbers for your users by using the Teams admin center, see Getting phone numbers for your users.

  • 轉移現有的號碼。Port your existing numbers. 您可以從目前的服務提供者或電話載體將現有號碼移植或轉移至 Microsoft 365 或 Office 365。You can port or transfer existing numbers from your current service provider or phone carrier to Microsoft 365 or Office 365. 如需詳細資訊,請參閱 將電話號碼傳送給團隊管理貴組織的電話號碼For more information, see Transfer phone numbers to Teams or Manage phone numbers for your organization.

  • 使用表單要求新號碼。Use a request form for new numbers. 有時候 (視您的國家/地區而定,) 您無法使用 [團隊系統管理中心] 來取得新的電話號碼,或者您需要特定的電話號碼或區功能變數代碼。Sometimes (depending on your country/region) you won't be able to get your new phone numbers using the Teams admin center, or you will need specific phone numbers or area codes. 若是如此,您將需要下載表單並將它傳送給我們。If so, you will need to download a form and send it back to us. 如需詳細資訊,請參閱 管理貴組織的電話號碼For more information, see Manage phone numbers for your organization.

步驟4:為您的組織新增緊急位址和位置Step 4: Add emergency addresses and locations for your organization

緊急位址必須與電話號碼相關聯。 An emergency address must be associated with a phone number. 此關聯發生的時間可能會因國家/地區而異。When this association happens can vary among country and regions. 例如,在美國,當您將電話號碼指派給使用者時,您必須建立緊急位址的關聯。For example, in the United States, you need to associate an emergency address when you assign the phone number to the user. 在英國,當您從 Microsoft 365 或 Office 365 取得電話號碼,或從目前的服務提供者轉接電話號碼時,您必須將緊急位址與電話號碼產生關聯。In the United Kingdom, you need to associate an emergency address to the phone number when you are getting the phone numbers from Microsoft 365 or Office 365, or when transferring phone numbers from your current service provider.

如需緊急通話與管理緊急位址的相關資訊,請參閱 管理緊急通話 ,以及 新增、變更或移除組織的緊急位置For information about emergency calling and managing emergency addresses, see Manage emergency calling and Add, change, or remove an emergency location for your organization.

步驟5:將緊急位址和電話號碼指派給使用者Step 5: Assign an emergency address and a phone number to a user

當您在 Office 365 中設定通話方案時,您必須為每位使用者指派電話號碼和緊急位址。 When you are setting up Calling Plans in Office 365, you must assign a phone number and emergency address to each of your users. 您必須先建立緊急位址,才能將它與電話號碼產生關聯。The emergency address must be created before you can associate it with a phone number. 如需詳細資訊,請參閱 指派或變更緊急位址For more information, see Assign or change an emergency address.

提示

如果您在執行這個步驟之前,先將其他人新增至您的商務,可能需要 幾個小時的時間 ,才會顯示在 [ 語音使用者 ] 頁面上。If you add more people to your business right before doing this step, it may take several hours for them to appear on the Voice users page. 還有一個延隔時間。There's a latency.

步驟6:告知您的使用者新的電話號碼Step 6: Tell your users about their new phone numbers

Microsoft 建議您傳送郵件,或使用您的公司慣用的通訊方法,告訴使用者他們的新電話號碼。Microsoft recommends sending mail or using your business's preferred communication method to tell the people about their new phone numbers.

Microsoft 團隊 中,使用者可以按一下左側導覽中的 [ 來電 ] 來查看他們的電話號碼。In Microsoft Teams, users can see their phone number by clicking Calls in the left navigation. 電話號碼會顯示在撥號鍵台的上方。The phone number is shown above the dial pad.

按一下 [通話] 後可用選項的螢幕擷取畫面

您想要自動指派電話號碼嗎?Do you want to automate assigning phone numbers?

如果您知道 Windows PowerShell,您可以使用下列 Cmdlet 來自動將電話號碼指派給您的使用者。If you know Windows PowerShell, you can use the following cmdlets to automate assigning phone numbers to your users.

若要深入瞭解,請參閱 團隊 PowerShell 概覽To learn more, see Teams PowerShell Overview.

移轉電話號碼的常見問題Transferring phone numbers common questions

通話方案所用的不同類型的電話號碼Different kinds of phone numbers used for Calling Plans

管理貴組織的電話號碼Manage phone numbers for your organization

管理緊急通話Manage emergency calling

新增、變更或移除貴組織的緊急位置Add, change, or remove an emergency location for your organization

緊急通話條款及條件Emergency calling terms and conditions

團隊:緊急通話免責聲明標籤Teams: Emergency Calling disclaimer label