升級基本通訊的電子郵件與調查範例Sample emails and surveys for Upgrade Basic communications

範例電子郵件Sample emails

步驟1的專案關係人電子郵件Stakeholder email, for step 1

主題行:Subject line:

IMPORTANT ANNOUNCEMENT Regarding Skype for Business

電子郵件的主體:Body of email:

As Microsoft [announced](https://blogs.office.com/2017/09/25/a-new-vision-for-intelligent-communications-in-office-365/) in September 2017, Skype for Business and Microsoft Teams will be coming together into one solution. Teams builds on the great capabilities of Skype for Business and offers chat (IM), meetings, audio/video calling, file management, and a project workspace in one collaboration tool.

Microsoft has indicated that Teams now has key capabilities that meet our communication needs. To take full advantage of this new solution, we will be transitioning users from Skype for Business to Teams over the next 30 days. Our official transition date is <<insert X date>>, after which Teams will be our communications and collaboration service, and Skype for Business will be decommissioned for our organization.

Microsoft has provided an upgrade checklist outlining the essential tasks we should take to facilitate this transition. If you’re listed on the To line, you’re a key stakeholder in executing a successful transition to Teams and I may be reaching out for assistance. In the interim, let me know if you have any questions.

回到步驟1Return to step 1

在步驟4中通知使用者電子郵件Notify users email, for step 4

主題行:Subject line:

IMPORTANT ANNOUNCEMENT Regarding Skype for Business

電子郵件的主體:Body of email:

From instant messaging to meetings to audio calling, we understand how much you rely on technologies like Skype for Business to get your job done. We’re excited to announce that we’ll be transitioning to Microsoft Teams, which provides one solution for your communication and collaboration needs. Teams leverages much of what you know and love about Skype for Business and expands what’s possible, integrating chat (IM), online meetings, calling, file management and a project workspace all into one interface.

When is this transition happening?

Our official transition to Teams is set for <<X date>>, but your journey starts today. We understand that change takes time and want to ensure you have what you need to be successful while minimizing disruption to your daily routine. Over the next few weeks, you’ll receive a series of emails with step-by-step activities to help you prepare for the transition to Teams. You’ll also see a notification in your Skype for Business client, notifying you of this pending upgrade.

CALL TO ACTION: Get started with Teams today

- View this [Introducing Microsoft Teams video](https://teamsdemo.office.com/)
- Follow these [Quick Start](https://support.office.com/article/download-and-install-microsoft-teams-422bf3aa-9ae8-46f1-83a2-e65720e1a34d) steps to send your first chat in Teams

If you have questions or need help, please reach out to <<insert company support information>>.

回到步驟4Return to step 4

在步驟6中提醒使用者電子郵件Remind users email, for step 6

[主旨] 行:提醒:準備好升級至團隊Subject line: REMINDER: Get ready for your upgrade to Teams

ACTION REQUIRED: Host your next online meeting in Teams

電子郵件的主體:Body of email:

We’re just <<X weeks/days>> away from the transition to Microsoft Teams and want to make sure that you’re ready. Online meetings are part of our everyday life, so take time this week to get acquainted with online meetings in Teams. Complete the following steps for the smoothest experience:

CALL TO ACTION: Make your next online meeting a Teams meeting

- Follow [these steps](https://support.office.com/article/get-your-team-together-for-better-meetings-71e3858c-7e5f-4ad7-bb67-c77d80237e96) to host your first Teams meeting.
- Begin rescheduling recurring Skype for Business meetings in Teams.
- Make every new online meeting a Teams meeting.

What will happen to my Skype for Business meetings after we move to Teams?

Your Skype for Business meetings will continue to work. However, if you want all meetings to be in Teams, you’ll have to cancel existing meetings and reschedule them in Teams.

Tip: If you need assistance with scheduling meetings, T-Bot can help! In the Teams client, simply go to the Chat tab, select New chat, and type T-Bot in the To line. Type "schedule a meeting" (without the quotation marks), and T-Bot will guide you through the steps.

Should you have questions about this upgrade, contact <<insert alias or contact info>>.

回到步驟6Return to step 6

歡迎使用者從總經理主辦方傳送電子郵件給步驟7Welcome users email from the executive sponsor, for step 7

主題行:Subject line:

PLEASE READ: Skype for Business is now Microsoft Teams

電子郵件的主體:Body of email:

Let me be the first to officially welcome you to Microsoft Teams. Your Skype for Business client will be decommissioned, and Teams is your default application for chat and meetings. In case you missed it, let’s review what Microsoft Teams can do for you:

- Offers familiar Skype for Business chat and meeting features to maintain a consistent feel.
- Simplifies communication with a centralized contact list and persistent chat tracking for quick access to your conversations.
- Saves time by providing a single location for your project notes, Office documents, team members, conversations AND meetings.
- Alleviates the frustration of trying to find that lost email attachment, by storing and accessing files in one place
- Makes communication more fun and personal with customizable memes and Giphys.

CALL TO ACTION: If you need assistance getting started in Teams:

- View this Introducing Microsoft Teams video: https://teamsdemo.office.com/
- Visit the Microsoft 365 or Office 365 Training Center, or simply ask T-Bot.

Should you have questions about Teams, contact <<insert alias or contact info>>.

Regards,

<<insert executive sponsor name>>

回到步驟7Return to step 7

[存回電子郵件] 的步驟9Check-in email, for step 9

主題行:Subject line:

ACTION REQUESTED: Tell us about your Microsoft Teams experience

電子郵件的主體:Body of email:

We upgraded to Microsoft Teams just over a week ago and want to hear from you.

Share your feedback (see sample below) and transition experience with us. Your information will be used to ensure you have what you need to use Teams moving forward, and help us better prepare for upgrades like this in the future. This survey will be open until <<x date>> and should take no more than 5 minutes to complete.

Should you have questions, contact <<insert alias or contact info>>.

回到步驟9Return to step 9

在步驟10的電子郵件中,要求使用者提供小組和頻道的嘗試Email to ask users to give teams and channels a try, for step 10

主題行:Subject line:

CALL TO ACTION: Give teams and channels a try

電子郵件的主體:Body of email:

Now that you’re up and running with Microsoft Teams, learn what else Teams can do for you. More than just enabling chat and meetings, Teams serves as a hub for teamwork—where you can chat, collaborate, and share content with the people you work with. Using the teams and channels functionality enables you to organize your projects and conversations in a way that works for you.

CALL TO ACTION: Give teams and channels a try

- Learn about [teams and channels](https://support.office.com/article/learn-about-teams-and-channels-5e4fd702-85f5-48d7-ae14-98821a1f90d3).
- [Create a team](https://support.office.com/article/video-teams-and-channels-c3d63c10-77d5-4204-a566-53ddcf723b46) for a current project or initiative.

Tip: The best use of the Teams workspace comes when the right people join the right team. Work with your manager or colleagues to optimize the use of teams and channels.

Should you have questions, contact <<insert alias or contact info>>.

回到步驟10Return to step 10

範例問卷Sample surveys

指出您在團隊中執行下列活動的熟練程度,以及是否有一或多個您想要深入瞭解的活動。Indicate how skilled you are at performing the following activities in Teams and if there are one or more activities that you’d like to learn more about.

  訓練有素Very skilled 有點熟練Somewhat skilled 根本不擅長Not skilled at all 想要深入瞭解Want to learn more 不適用N/A 不確定/不熟悉Unsure/not familiar
使用團隊進行 IM/與其他人聊天Use Teams for IM/chatting with others
使用團隊進行線上會議Use Teams for online meetings
使用團隊進行共同作業 (團隊和頻道) Use Teams for collaboration (teams and channels)
在我的行動裝置上使用團隊Use Teams on my mobile device
如果有任何問題,您無法使用 Microsoft 團隊嗎?What, if anything, is preventing you from using Microsoft Teams? 選取所有適用的Select all that apply
我從未聽說過I’ve never heard about it
我的電腦上沒有安裝該元件I don’t have it installed on my computer
我不知道它能為我帶來什麼好處或我使用的人員I don't understand how it would benefit me or the people I work with
我沒有時間來評估它以滿足我的需求I haven't had time to evaluate it for my needs
我已經使用了其他能滿足通訊與共同作業需求的應用程式I already use other applications that meet my needs for communication and collaboration
在使用前需要訓練I would need training before using it
我嘗試使用它,但遇到技術問題或不佳的體驗I’ve tried to use it, but had technical issues or a bad experience
我們的支援中心無法協助我解決問題Our support desk couldn't help me with my questions
沒有,我目前使用它Nothing, I currently use it
其他 (請指定) Other (please specify)

您可能會將 Microsoft 團隊推薦給朋友/同事的可能性為何? (0 = 根本不可能 .。。10 = 極有可能)How likely are you to recommend Microsoft Teams to a friend/colleague? (0=Not at all likely...10=Extremely likely)

00 11 22 33 44 5005 66 utf-77 8 99 10
                                           

回到步驟9Return to step 9