體驗品質的審查指南Quality of Experience Review Guide

圖表醒目提示升級歷程的卓越運作階段Diagram highlighting Operational Excellence stage of upgrade journey

本文是您升級歷程的卓越運作階段的一部分,在您完成從商務用 Skype 升級至團隊之後,就會立即開始。This article is part of the Operational Excellence stage of your upgrade journey, which begins as soon as you've completed your upgrade from Skype for Business to Teams.

改善並監控通話品質Improve and monitor call quality

改善及監視團隊的通話品質 ,包括一組活動,可在對改善使用者體驗產生最大影響的重要區域中評估和提供修正指導方針,如下所示。Improve and monitor call quality for Teams includes a set of activities that assess and provide remediation guidance in key areas that have the greatest impact on improving the user experience, as illustrated below.

在審閱期間要檢查的主要區域圖例。Illustration of the key areas to examine during a Review.

透過不斷評估並修正指南中所述的區域,您可以減少對使用者經驗造成負面影響的可能性。By continually assessing and remediating the areas described in the guide, you can reduce their potential to negatively affect user experience. 在部署中遇到的大多數使用者體驗問題,都可以分為下列類別:Most user-experience problems encountered in a deployment can be grouped into the following categories:

  • 防火牆或 proxy 配置不完整Incomplete firewall or proxy configuration

  • 差 Wi-Fi 覆蓋範圍Poor Wi-Fi coverage

  • 頻寬不足Insufficient bandwidth

  • 點對點VPN

  • 使用未優化或內建的音訊裝置Use of unoptimized or built-in audio devices

  • 有問題的子網或網路裝置Problematic subnets or network devices

改善及監視團隊的通話品質的指導方針側重于使用通話品質儀表板 (CQD) Online 做為主要工具,以報告和調查所述的每個區域,並將焦點放在音訊上以最大化採納與影響。The guidance provided in Improve and monitor call quality for Teams focuses on using Call Quality Dashboard (CQD) Online as the primary tool to report and investigate each area described, with a focus on audio to maximize adoption and impact. 針對網路所做的任何優化,以改善音訊體驗,也會直接翻譯成影片和桌面共用的改良功能。Any optimizations made to the network to improve the audio experience will also directly translate to improvements in video and desktop sharing.

我們強烈建議您提前提名品質擁護者。We highly recommend that you nominate the quality champion early on. 命名之後,他們應該開始熟悉 改善及監視團隊通話品質的內容。After being nominated, they should start to familiarize themselves with the content in Improve and monitor call quality for Teams.