什麼是通訊點數?What are Communications Credits?

通訊點數是支付音訊會議和通話方案紀要的便利方式。Communications Credits are a convenient way to pay for Audio Conferencing and Calling Plan minutes. 這有助於確保您和您的使用者永遠不會被捕獲,且無法進行下列作業:It helps ensure you and your users are never caught without being able to:

  • 新增免付費電話號碼,以搭配語音會議會議、自動語音應答或通話佇列使用。Add toll-free numbers to use with Audio Conferencing meetings, auto attendants, or call queues. 免付費通話會每分鐘計費,且需要積極的通訊點數平衡。Toll-free calls are billed per minute and require a positive Communications Credits balance.

  • 從音訊會議撥出,將其他人從世界各地新增給其他人。Dialing out from an Audio Conference meeting to add someone else from anywhere in the world.

  • 從音訊會議會議撥出到您的行動電話,並將 Microsoft 團隊 app 或商務用 Skype 應用程式安裝至您訂閱中尚未隨附的目的地。Dialing out from an Audio Conference meeting to your mobile phone with the Microsoft Teams app or Skype for Business app installed to destinations that aren't already included in your subscription.

  • 撥打 國內通話方案 訂閱時,請撥打電話給任何國際電話號碼。Dial any international phone number when you have Domestic Calling Plan subscriptions.

  • 撥打 國內和國際電話方案 訂閱中包含的國際電話號碼。Dial international phone numbers beyond what is included in a Domestic and International Calling Plan subscription.

  • 當您已用盡每月分鐘服務配額之後,撥出電話並每分鐘支付一次。Dial out and pay per minute once you have exhausted your monthly minute allotment.

注意

您的音訊會議訂閱中可能包含對某些目的地的呼出通話。Outbound calls to some destinations may be included in your Audio Conferencing subscription. 如需詳細資訊,請查看您的訂閱資訊。Please check your subscription information for details.

注意

如果您的組織位於與您的企業合約帳單位址不同的區域中 (EA) ,您可能無法購買通訊點數。If your organization is located in a different region than the billing address of your Enterprise Agreement (EA), you might not be able to purchase Communications Credits. 如果您無法取得通訊點數,請從入口網站開啟支援事件,我們會與您合作,以緩解此問題,直到永久性方案生效為止。If you are unable to acquire Communications Credits, open a support incident from the portal and we will work with you to mitigate this issue until a permanent solution is in place.

通訊富餘利率為何?What are the Communications Credits rates?

如果您不知道通話方案需要打電話的費用,請參閱用於 語音通話的雲端電話系統 (向下滾動至 [查看您要撥打的位置] ) 。If you're wondering what the cost of the calls are for Calling Plans, see Cloud-Based Phone System for Voice Calling (scroll down to "See rates for where you want to call").

這是什麼?What is it?

若要使用免付費電話號碼,必須在每分鐘帳單時,才能進行通訊點數。To use toll-free numbers, Communications Credits are required as these calls are billed per minute. 此外,建議您針對您的通話方案以及需要撥出至 任何 PSTN 目的地 功能的音訊會議使用者設定通訊點數。Also, we recommend that you set up Communications Credits for your Calling Plan and Audio Conferencing users who need the ability to dial out to any PSTN destination. 包含許多國家/地區,但某些目的地可能不會包含在您的通話方案或音訊會議訂閱中。Many countries/regions are included, but some destinations may not be included in your Calling Plan or Audio Conferencing subscriptions. 如果您沒有設定通訊點數或指派使用者的授權給您的使用者,而您的組織所用的分鐘數是 (,這取決於您的通話方案、音訊會議方案或您的國家/地區) ,這些使用者將無法撥打線上音訊會議會議或撥出電話。If you don't set up Communications Credits or assign a license to your users and you run out minutes for your organization (depending on your Calling Plan, Audio Conferencing plan, or your country/region), those users won't be able to make calls or dial out from Online Audio Conferencing meetings.

注意

您必須設定通訊點數,然後為 Microsoft 365 系統管理中心 > 使用者 作用中 > 使用者 的每位使用者指派通訊信用授權。You must set up Communications Credits and then assign a Communications Credits license for each user in the Microsoft 365 admin center > Users > Active Users. 通訊點數授權會顯示為 [數量無限],因為它們是用來針對您指派通訊信用授權的任何使用者,授與通訊點數餘額的存取權。Communications Credits licenses will appear as unlimited in quantity as they are used to grant access to the Communications Credits balance for any user to which you assign the Communications Credits license.

建議您仔細評估貴組織的 PSTN 服務使用量,以瞭解最適合通訊點數的設定。It's recommended that you carefully evaluate your organization's PSTN Service usage in order to understand the best setup for Communications Credits. 您可以透過閱讀 電話系統、通話方案音訊會議常見問題來查看 PSTN 服務的相關資訊。You can see more about PSTN services by reading Phone System and Calling Plans and Audio Conferencing common questions.

您可以使用預付支付餘額的 一次性資助 設定 自動 加值 ( 建議 ) 金額加上將觸發針對該重新付款金額購買之採購的最小餘額。You can set up consumption billing using a one-time funding of the pre-paid balance OR by setting up an auto-recharge ( recommended ) amount with a minimum balance that will trigger a purchase for that recharge amount. 首先,建議您設定自動加值金額,讓您監視實際使用量,並找出符合您需求與使用方式模式的正確自動充電閥值。Initially, it's suggested that you set up auto recharge amounts that allow you to monitor actual usage and find the right auto recharge thresholds that meet your needs and usage patterns. 通訊點數應該在一段時間內受到監視,然後根據每個組織的需求調整所需的最小平衡和重新充電金額。Communications Credits should be monitored over time and then adjust the minimum balance and recharge amounts as needed to be tailored for each organization's needs.

注意

您可以登 入 Microsoft 365 系統管理中心並前往 帳單 > 訂閱 > 新增訂閱,以查看方案和價格。You can see the plans and pricing by signing in to the Microsoft 365 admin center and going to Billing > Subscriptions > Add subscriptions.

Microsoft 365 系統管理中心 > 帳單 > 購買服務 中 > ,您可以選取 [通訊點數] 來新增點數,而且您可以隨時手動新增信用額度。In the Microsoft 365 admin center > Billing > Purchase Services > Add Ons you can select Communication Credits to add the credits, and you can add credit manually at any time. 您也可以啟用 自動 加值選項,當餘額低於您所設定的閾值時,就會允許自動重填帳戶。You can also enable the Auto-recharge option, which will allow automatic account refills when the balance falls below the threshold that you set. 如果您選擇將通訊點數與一次性金額進行資金平衡,然後餘額降到零,則上述其他通話案例將無法再運作,包括免付費電話號碼。If you choose to fund your Communications Credits balance with a one-time amount and then the balance falls to zero, the additional calling scenarios above will no longer work, including toll-free phone numbers. 如此一來,建議您使用 自動 加值設定,以避免通訊點數平衡達到 0 (零) 時的任何服務中斷。As such, it's recommended that you use the Auto-recharge setting to avoid any disruption of service should your Communications Credits balance reach 0 (zero). 您可以前往 帳單 > 您的產品 > 通訊點數 來查看您目前的通訊點數平衡。You may view your current Communication Credits balance by going to Billing > Your products > Communications Credits.

注意

您將會透過 Lync Service 系統管理員、公司系統管理員、計費管理員、公司管理員、使用者帳戶系統管理員、支援人員管理員、服務支援管理員來傳送電子郵件給 所有使用者 。計費系統管理員,Lync 服務系統管理員,裝置管理員,應用程式管理員,授權系統管理員,[雲端裝置管理員],[驗證系統管理員],管理驗證管理員,小組通訊管理員,小組通訊支援工程師,小組溝通支援專家,小組服務系統管理員的角色,當費用交易成功時, (的充電交易會失敗) ,或通訊點數餘額達到 0 (零) You will be sent emails to all users with Lync Service Administrator, Company Administrator, Billing Administrator, Company Administrator, User Account Administrator, Helpdesk Administrator, Service Support Administrator, Billing Administrator, Lync Service Administrator, Device Administrators, Application Administrator, License Administrator, Cloud Device Administrator, Authentication Administrator, Privileged Authentication Administrator, Teams Communications Administrator, Teams Communications Support Engineer, Teams Communications Support Specialist, Teams Service Administrator admin roles, when recharge transactions succeed, recharge transactions fail (such as an expired credit card), and or your Communications Credits balance reaches 0 (zero).

通訊點數Communications Credits

每個組織會有不同的通話方案數量與比率,以進行考慮。Each organization will have a different usage of Calling Plans volume and rates to consider. 您必須從目前的服務提供者取得這種類型的使用資料。You will need to get this type of usage data from your current service provider. 對於使用團隊已成為其服務提供者的組織,您可以透過在 Microsoft 團隊管理中心 >分析 & 報告 > 使用狀況報告,然後選取 PSTN 使用量 來取得使用方式資料。For organizations using Teams already as their service provider, you can get usage data by reviewing it in the Microsoft Teams admin center > Analytics & reports > Usage reports, and then select PSTN usage.

當您設定通訊點數時,您需要調查貴組織的通話使用量,以判斷您需要加入的金額。When you are setting up Communications Credits, you will need to investigate call usage for your organization to determine the amounts that you will need to put in. 您可以透過查看 PSTN 使用狀況報告來取得通話使用量資訊。You can get call usage information by reviewing the PSTN usage report. 此報告可讓您將通話資料記錄匯出至 Excel 並建立自訂報表。This report lets you export the call data records to Excel and create custom reports.

與貴組織的通訊點數餘額相關的重要通知將會傳送給下列系統管理員:Important notifications related to the Communication Credits balance of your organization will be sent to the following admins:

  • 帳單管理員Billing Administrator
  • 商務用 Skype 系統管理員Skype for Business Administrator
  • 公司系統管理員Company Administrator
  • 使用者帳戶管理員User Account Administrator
  • 支援人員管理員Helpdesk Administrator
  • 服務支援系統管理員Service Support Administrator
  • 裝置管理員Device Administrators
  • 應用程式管理員Application Administrator
  • 授權系統管理員License Administrator
  • 雲端裝置管理員Cloud Device Administrator
  • 驗證系統管理員Authentication Administrator
  • 特權驗證管理員Privileged Authentication Administrator
  • Teams 通訊系統管理員Teams Communications Administrator
  • Teams 通訊支援工程師Teams Communications Support Engineer
  • 團隊溝通支援專家Teams Communications Support Specialist
  • Teams 服務管理員Teams Service Administrator

注意

通訊點數也會用於津貼比率數位。Communications Credits are also used for premium rate numbers. 來電者會支付費用。The caller pays the charges.

我們建議您先使用少量的融資金額開始,這對於較小的組織可能甚至是最小值 $50。We recommended that you begin by using a small funding amount, which for smaller organizations could be even the minimum of $50. 使用 PSTN 使用狀況詳細資料包告收集一個月或兩個 PSTN 使用量之後,您就可以調整金額,以符合貴組織中的一般使用量。After you gather a month or two of PSTN usage using the PSTN usage details report, you'll be able to adjust the amounts to meet the normal usage in your organization.

如果您已準備好將它設為 [全部],請參閱 為您的組織設定通訊點數If you're ready to set this all up, see Set up Communications Credits for your organization.

想要瞭解方案和價格?Want to know about plans and pricing?

您可以造訪下列其中一個連結來查看方案和定價:You can see the plans and pricing by visiting one of the following links:

您也可以登 入 Microsoft 365 系統管理中心並移至 帳單 > 購買服務,以查看有關定價的資訊。You can also see information about pricing by signing in to the Microsoft 365 admin center and going to Billing > Purchase Services.

若要查看含有每個功能所需的授權或授權的表格,請參閱 Microsoft 團隊附加元件授權To see a table with the license or licenses you will need for each feature, see Microsoft Teams add-on licensing.

團隊 PSTN 使用方式報告Teams PSTN usage report