如何向合作夥伴中心的客戶要求建立轉銷商關係How to request a reseller relationship from a customer in Partner Center

適當的角色Appropriate roles

  • 系統管理代理人Admin agent
  • 全域系統管理員Global admin

如果您想要代表客戶管理客戶的服務或訂用帳戶,客戶必須授與您該服務或訂用帳戶的系統管理員許可權,並簽署 Microsoft 客戶合約。If you want to manage a customer's service or subscription on their behalf, the customer must grant you administrator permissions for that service or subscription and sign the Microsoft Customer Agreement.

如果您想要與客戶建立轉銷商關係並僅管理您所布建的 Azure 訂用帳戶,則不需要取得系統管理員許可權。If you want to establish a reseller relationship with a customer and manage only the Azure subscriptions that you provision, you don't need to obtain administrator permissions.

注意

不要求許可權的選項不適用於在 Microsoft Cloud for US Government 或 Microsoft 雲端德國操作的合作夥伴。The option to not request permissions is not available to partners operating in Microsoft Cloud for US Government or Microsoft Cloud Germany. 若要深入瞭解,請參閱 客戶將系統管理許可權委派給合作夥伴To learn more, see Customers delegate administration privileges to partners.

邀請客戶與您建立經銷商關係Invite a customer to establish a reseller relationship with you

您可以向您的國家/地區或相同區域中的客戶要求轉銷商關聯性。You can request a reseller relationship with a customer from within your country or your same region.

  1. 選取 [合作夥伴中心] 功能表中的 [客戶],然後選取 [要求建立經銷商關係]。Select Customers from your Partner Center menu and then select Request a reseller relationship.

  2. 若要向此客戶要求系統管理員許可權,請選取 [ 包含 Azure Active Directory 和 Office 365 的委派系統管理許可權]。To request administrator permissions from this customer, select Include delegated administration privileges for Azure Active Directory and Office 365. 若要在不要求系統管理員權限的情況下建立關係,請清除此選項。To establish the relationship without requesting administrator permissions, clear this option.

  3. 在下一個頁面上,檢閱電子郵件的草稿訊息。On the next page, review the draft email message. 您可以在預設的電子郵件應用程式中開啟訊息草稿,也可以將訊息複製到剪貼簿,並將其貼到電子郵件中。You can open the draft message in your default email application or you can copy the message to your clipboard and paste it into an email.

    您可以在電子郵件中編輯文字,但是請務必包含連結,因為它已個人化,用來將客戶直接連結至您的帳戶。You can edit the text in the email, but be sure to include the link as it is personalized to link the customer directly to your account. 當您完成這個步驟時,請選取 [完成]。Select Done when you've completed this step.

  4. 將電子郵件傳送給您的客戶。Send the email to your customer.

  5. 客戶接受您的邀請之後,就會出現在 [ 客戶 ] 頁面上,而且可以從該處布建及管理客戶的服務。After the customer accepts your invitation, they'll appear on your Customers page, and can provision and manage the service for the customer from there.

    注意

    如果客戶尚未接受 Microsoft 客戶合約,則在接受您的邀請時,系統會提示他們這麼做。If the customer has not already accepted the Microsoft Customer Agreement, they will be prompted to do so when they accept your invitation. 客戶必須是全域管理員,才能接受邀請。Customer needs to be global admin to accept invitation.

  6. 若要管理客戶的帳戶、服務、使用者及授權,請選取客戶名稱旁邊的向下箭頭以展開其記錄。To manage the customer's account, services, users, and licenses, expand the customer's record by selecting the down arrow near their name.

重要

客戶可以在服務的管理入口網站中重新指派或移除管理員權限。Customers can reassign or remove administrator permissions in a service's admin portal. 不過,除非您與客戶協商合約,否則除非客戶重新指派或移除系統管理員許可權,否則您會繼續負責提供客戶支援並遵守 Microsoft 合作夥伴合約的條款。However, unless and until you renegotiate your agreement with the customer, you continue to be responsible for providing customer support and adhering to the terms of the Microsoft Partner Agreement, even after a customer reassigns or removes administrator permissions. 在此情況下,如果客戶需要協助,您可以連絡 Microsoft 支援服務,以代表客戶開啟服務要求。In this situation, if the customer requires help, you can call Microsoft support to open a service request on behalf of the customer.

客戶邀請體驗的變更Changes to the customer invitation experience

接受來自雲端解決方案提供者合作夥伴之轉銷商關係邀請的客戶體驗,是由不同的客戶面向入口網站所主控。The customer experience for accepting a reseller relationship invitation from a Cloud Solution Provider partner is hosted by different customer-facing portals. 入口網站位置取決於客戶是否位於 Microsoft 公用雲端或國家雲端:The portal location depends on whether a customer is in a Microsoft public cloud or national cloud:

雲端客戶的類型Types of cloud customers 客戶接受轉銷商關係邀請的位置為何?Where does a customer accept a reseller relationship invitation?
公用雲端中的客戶Customers in Public Cloud Microsoft 365 系統管理中心Microsoft 365 Admin Center
Microsoft Cloud 德國合作夥伴中心中的客戶Customers in Partner Center for Microsoft Cloud Germany Microsoft Office 系統管理員入口網站Microsoft Office Admin Portal
合作夥伴中心中的客戶 Microsoft Cloud for US GovernmentCustomers in Partner Center for Microsoft Cloud for US Government Microsoft Office 系統管理員入口網站Microsoft Office Admin Portal

下一步Next steps