錯誤:「您的公司 SSL 憑證不受信任」- Power BIError: "Corporate SSL certificate is untrusted" - Power BI

登入 Microsoft Power BI for Android 行動裝置應用程式時,您可能會看到訊息:「無法驗證,因為您的公司 SSL 憑證不受此裝置信任。When signing in to the Android mobile app for Microsoft Power BI, you may see the message, “Could not authenticate because your corporate SSL certificate is untrusted by this device. 請連絡您的公司 IT 管理員。」Please contact your company IT admin.”

您要採取的動作通常取決於 Android 裝置上的作業系統,但有幾個其他問題,可能會造成這個錯誤。What you need to do usually depends on the operating system on your Android device, but there are a couple of other issues that may cause this error.

在 Android 7 或更新版本上On Android 7 or later

尋找名為 Chrome 的應用程式更新,並安裝更新。Look for an update for an app named Chrome, and install the update.

在 Android 6 或更早版本上On Android 6 and earlier

您的裝置可能需要 System Webview 的更新版本。Your device may need a updated version of System Webview. 它可能已安裝在您的裝置上,您只需要按一下 [更新]。It may be installed on your device, and you may just need to click Update.

如果 System Webview 未安裝在裝置上︰If System Webview isn't installed on your device:

  1. 在您的 Android 裝置上,關閉 Power BI。On your Android device, close Power BI.
  2. 開啟 [Google Play 商店] 並搜尋 Google Inc. 的 System WebviewOpen the Google Play Store and search for System Webview by Google Inc.
  3. 安裝它。Install it.
  4. 重新啟動 Power BI 應用程式,然後登入。Restart the Power BI app and sign in.

時區設定Time-zone settings

裝置上的時區設定可能有誤。Time-zone settings on your device may be wrong.

移至 [設定] > [系統] > [日期和時間] 檢查它們。Go to Settings > System > Date and time to check them.

自訂驗證伺服器Custom authentication server

如果您使用自訂驗證伺服器,公司驗證伺服器在的 SSL 憑證可能無效。If you're using a custom authentication server, the SSL certificate in the corporate authentication server may not be valid. 請連絡您組織的 IT 管理員以尋求協助。Please contact your organization's IT admin to help you.

後續步驟Next steps