The Microsoft Exchange Mailbox Assistants service failed to start


上次修改主題的時間: 2006-09-22

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.





8.0 (Exchange Server 2007)







MOM 規則路徑

Exchange12/Exchange 2007/Mailbox/InformationWorker

MOM 規則名稱

Microsoft Exchange Mailbox Assistants 服務無法啟動。


This Error event indicates that Microsoft® Exchange Mailbox Assistants service did not start. This event may be caused if one or more of the following conditions are true:

  • The Exchange Active Directory Topology service is not in the Started state.

  • The Mailbox Assistants service is running under an account other than Local System Account.

User Action

To resolve this error, do one or more of the following:

  • Make sure that Exchange Active Directory Topology service is in the Started state.

  • Make sure that the Mailbox Assistants service runs under Local System Account. To do this, follow these steps:

    1. Right-click Microsoft Exchange Mailbox Assistants service in the Services console and then click Properties.

    2. Click the Log On tab.

    3. Make sure that Local System Account under Log on as is selected.

  • Make sure that there is at least one mailbox database on the Exchange server that logged this event.

  • Increase the diagnostic logging level on Service category of MSExchangeMA service. To do this, follow the steps shown here:

    Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.
    • Start Registry Editor (regedit).

    • Locate the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMA\Diagnostics

    • In the results pane, change the Value data of the Service key to 5.

    • Exit Registry Editor.

    • Review other related Warning events and Error events in the Application and System log. These related events may help you find the root cause of this event.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.