標題: 學校資料同步處理錯誤和疑難排解作者: LaurenM ms.author: laurenm manager: TimRich 對象: microsoft 教育關鍵字: 學校資料同步處理、 SDS、 錯誤、 疑難排解 localization_priority: 一般 ms.service: 學校-資料同步處理ms.topic: 文章 ms.collection:-SchoolDataSync-ITAdminEDU ms.date: 04/15/2018年title: School Data Sync Errors and Troubleshooting author: LaurenM ms.author: laurenm manager: TimRich audience: microsoft-education keywords: School Data Sync, SDS, errors, troubleshooting localization_priority: Normal ms.service: school-data-sync ms.topic: article ms.collection: -SchoolDataSync -ITAdminEDU ms.date: 04/15/2018

學校資料同步處理錯誤及疑難排解School Data Sync Errors and Troubleshooting

常見錯誤和修復Errors and remediation

下表包含您在 School Data Sync 中針對同步處理設定檔啟用同步處理之後,可能會遇到的錯誤。[修復的步驟] 資料行包含修正列出之錯誤的建議步驟,通常參考這篇文章之針對屬性對應和值進行疑難排解一節中所列的更詳細屬性驗證步驟。The following table contains common errors that you may encounter after you enable sync for a sync profile in School Data Sync. The "Steps to remediate" column contains recommended steps for correcting the errors listed, often referencing the more detailed attribute validation steps listed in the Troubleshoot attribute mappings and values section of this article.

錯誤Error 實體Entity 動作Action 修復的步驟Steps to remediate
AzureActiveDirectoryInvalidPropertyValueAzureActiveDirectoryInvalidPropertyValue
區段Section
新增Add
區段具有無效的 mailNickname 值,無法在 Azure 中建立建立適當的目標物件。請檢查區段值以確保它們只包含英數字元且沒有空白,因為這個值是用來在 Azure 中建立 O365 群組的 smtp 地址。The Section has an invalid mailNickname value and can't create the appropriate target object in Azure. Check the values for the section to ensure they contain only alpha numeric characters and no whitespace, as this value is used to create the smtp address of the O365 Group in Azure.
UnsynchronizableChangeUnsynchronizableChange
學生Student
新增Add
檢查來源屬性是否符合這個教師的目標屬性。檢查本文所列來源和目標的步驟。此外,請檢查以確定同步處理設定檔中的網域尾碼設定正確,以及如果這是比對成功完成的必要作業,則設定為附加來源屬性。Check if Source attribute matches Target attribute for this teacher. Steps for checking source and target listed in this article. Also, check to make sure the domain suffix setting in the sync profile is correct, and set to append the source attribute if that is required for the match to be completed successfully.
UnsynchronizableChangeUnsynchronizableChange
教師Teacher
新增Add
檢查來源屬性是否符合這個教師的目標屬性。檢查本文所列來源和目標的步驟。此外,請檢查以確定同步處理設定檔中的網域尾碼設定正確,以及如果這是比對成功完成的必要作業,則設定為附加來源屬性。Check if Source attribute matches Target attribute for this teacher. Steps for checking source and target listed in this article. Also, check to make sure the domain suffix setting in the sync profile is correct, and set to append the source attribute if that is required for the match to be completed successfully.
DuplicateTargetEntriesDuplicateTargetEntries
學生Student
新增Add
來源目錄中有相同 SIS 識別碼的兩位使用者存在Two users exist with the same SIS ID in the source directory
InvalidLookupReferenceInvalidLookupReference
SchoolStudentsSchoolStudents
更新Update
學生無法新增至學校。如果學生無法同步處理或/初始新增,這個學生隨後將無法新增至學校。如果發生這個錯誤,請檢查學生已在 SDS 入口網站的 [組織] 索引標籤中同步處理。如果沒有,則為學生修復同步處理/新增錯誤。此外,確認此學生的學校 SIS 識別碼是否正確,以及學校是否在同步處理的範圍中。The student was unable to be added to the school. If the Student failed to sync or/add initially, this student will subsequently fail to add to the school. If this error occurs, check if the student has synced in the organization tab of the SDS portal. If not, remediate the sync/add error for the student. Also, confirm the School SIS ID is correct for this student, and if the school was in scope for sync.
InvalidLookupReferenceInvalidLookupReference
SchoolTeachersSchoolTeachers
更新Update
教師無法新增至學校。如果教師無法同步處理/初始新增,這個教師隨後將無法新增至學校。如果發生這個錯誤,請檢查教師已在 SDS 入口網站的 [組織] 索引標籤中同步處理。如果沒有,則為教師修復同步處理/新增錯誤。此外,確認此教師的學校 SIS 識別碼是否正確,以及學校是否在同步處理的範圍中。The teacher was unable to be added to the school. If the teacher failed to sync/add initially, this teacher will subsequently fail to add to the school. If this error occurs, check if the teacher has synced in the organization tab of the SDS portal. If not, remediate the sync/add error for the teacher. Also, confirm the School SIS ID is correct for this teacher, and if the school was in scope for sync.
InvalidLookupReferenceInvalidLookupReference
TeacherRosterTeacherRoster
更新Update
區段無法新增至學校。如果教師無法同步處理/初始新增,這個教師隨後將無法新增至區段。如果發生這個錯誤,請檢查教師已在 SDS 入口網站的 [組織] 索引標籤中同步處理。如果沒有,則為教師修復同步處理/新增錯誤。此外,確認此教師的學校 Section SIS 識別碼是否正確,以及區段是否在同步處理的範圍中。The teacher was unable to be added to the section. If the teacher failed to sync/add initially, this teacher will subsequently fail to add to the section. If this error occurs, check if the teacher has synced in the organization tab of the SDS portal. If not, remediate the sync/add error for the teacher. Also, confirm the Section SIS ID is correct for this teacher, and if the section was in scope for sync.
InvalidLookupReferenceInvalidLookupReference
StudentEnrollmentStudentEnrollment
更新Update
學生無法新增至區段。如果學生無法同步處理/初始新增,這個教師隨後將無法新增至區段。如果發生這個錯誤,請檢查學生已在 SDS 入口網站的 [組織] 索引標籤中同步處理。如果沒有,則為學生修復同步處理/新增錯誤。此外,確認此學生的學校 Section SIS 識別碼是否正確,以及區段是否在同步處理的範圍中。The student was unable to be added to the section. If the student failed to sync/add initially, this teacher will subsequently fail to add to the section. If this error occurs, check if the student has synced in the organization tab of the SDS portal. If not, remediate the sync/add error for the student. Also, confirm the Section SIS ID is correct for this student, and if the section was in scope for sync.
NoneNone
區段Section
新增Add
重複的記錄存在,或名稱中有無效的字元。Duplicate record exists or an invalid character exists in the name.
NoneNone
學生Student
新增Add
學生的 DisplayName 具有無效的字元。DisplayName for the student has invalid characters.
UnSpecifiedUnSpecified
學生Student
更新Update
學生的 SIS 識別碼無效,或與未成功同步處理的學生/使用者相關。The SIS ID of the student is invalid or is related to a student/user that did not successfully sync.
AzureActiveDirectory ObjectMissingDependantLicense (全部是一個字串,但是在這裡中斷以讓此資料表容易閱讀。)AzureActiveDirectory ObjectMissingDependantLicense (All one string, but broken here to make this table readable.)
學生 教師Student Teacher
新增 更新Add Update
如果 SDS 嘗試將授權指派給使用者,但相依的授權目前尚未指派給使用者,就會發生此錯誤。例如,教室授權需要使用者必須已經擁有 Exchange Online 和 SharePoint Onlin 的授權。若要解決這個問題,指派相依的授權,並重新執行同步處理。This error can occur if SDS is attempting to assign a license to a user, but a dependent license is not currently assigned to the user. For example, the Classroom license requires the user must already have a license for Exchange Online and SharePoint Online. To address this, assign the dependent license, and re-run sync.
AzureActiveDirectoryNoAvailableLicensesAzureActiveDirectoryNoAvailableLicenses
學生 教師Student Teacher
新增 更新Add Update
如果 SDS 嘗試指派已過期或已用盡 (此類型的所有可用授權皆已指派) 的授權,就會發生此錯誤代碼。若要修復,新增更多此類型的授權,以允許透過 SDS 的其他揩派。This error code can occur if SDS attempted to assign a license that is either expired or exhausted (All available licenses of this type have been assigned). To remediate, add more licenses of this type, to allow for additional assignments through SDS.
AzureActiveDirectoryInvalidLicenseAzureActiveDirectoryInvalidLicense
學生 教師Student Teacher
新增 更新Add Update
如果 SDS 嘗試指派不存在於租用戶的授權,就會發生此錯誤。例如,如果租用戶不包含教室訂閱和授權,但 SDS 嘗試指派教室授權給教師或學生,就會產生這個錯誤。This error occurs if SDS attempted to assign a license which is not present within the tenant. For example, if the tenant does not contain the Classroom Subscription and Licenses, but SDS attempts to assign Classroom Licenses to Teachers or Students, this error will be generated.
AzureActiveDirectoryReplicaUnavailableAzureActiveDirectoryReplicaUnavailable
學校 區段 學生 教師School Section Student Teacher
新增 更新Add Update
會發生此錯誤是因為 AAD Graph Replica Server 無法使用。這些錯誤是暫時性的,不需要使用者的任何動作。這些錯誤經過一段時間將會自行解決。This error occurs is an AAD Graph Replica Server is unavailable. These errors are transient, and do not need any action from users. These errors will resolve themselves over time.
AzureActiveDirectory LastOwnerOfGroupCannotBeRemoved (全部是一個字串,但是在這裡中斷以讓此資料表容易閱讀。)AzureActiveDirectory LastOwnerOfGroupCannotBeRemoved (All one string, but broken here to make this table readable.)
教師名冊Teacher Roster
刪除Delete
無法從班級/群組移除教師,因為班級/群組必須要有至少一個教師。A teacher could not be removed from a class/group because a class/group must have at least one teacher.
AzureActiveDirectory RequestThrottledTemporarily (全部是一個字串,但是在這裡中斷以讓此資料表容易閱讀。)AzureActiveDirectory RequestThrottledTemporarily (All one string, but broken here to make this table readable.)
這是暫時性錯誤,因為處理大量資料時的節流而發生。不需要使用者的任何動作,錯誤應該會在後續同步處理循環自行修正。This is a transient error that could occur due to throttling when processing a large amount of data. No action is required from user, and error should fix itself on a subsequent sync cycle.
UnmatchedEntryUnmatchedEntry
找不到相符項目在 Azure Active Directory 的同步處理Could not find a matching entry in Azure Active Directory for sync
AzureActiveDirectoryImmutablePropertyUpdateFailedAzureActiveDirectoryImmutablePropertyUpdateFailed
嘗試更新無法更新的屬性。請連絡支援人員An attempt was made to update a property that cannot be updated. Please contact support
AzureActiveDirectoryInvalidUserPrinicipalNameFormatAzureActiveDirectoryInvalidUserPrinicipalNameFormat
使用者的 UPN 不是有效的格式。請檢查資料來源及 identity 比對選項UPN for the user is not in a valid format. Please check the source data and identity matching options
AzureActiveDirectoryInvalidUserUsageLocationAzureActiveDirectoryInvalidUserUsageLocation
由於使用者沒有使用位置設定使用者失敗的精確授權指派。請更新使用者從 Office 系統管理入口網站License Assignment failed for the user since the user does not have a Usage Location set. Please update the user from Office Admin Portal

匯出錯誤並且排列修復優先順序Exporting errors and prioritizing remediation

當您在 School Data Sync 中遇到錯誤時,按一下同步處理設定檔之後,與同步處理相關聯的任何錯誤會顯示在同步處理設定檔摘要頁面。排名前面的錯誤會先顯示,並且可以採取動作。建議您先對這些錯誤採取動作。您也可以針對檢閱和修復目的,檢視和匯出與指定同步處理設定檔相關聯的所有同步處理錯誤。When you encounter errors in School Data Sync, any errors associated with sync will be displayed on the sync profile summary page, after clicking on the Sync profile. The top errors will be displayed first, and will be actionable. We suggest you take action on these errors first. You can also view and export all sync errors associated with a given sync profile, for review and remediation purposes.

下列步驟詳細說明如何匯出指定同步處理設定檔的錯誤。The steps below detail how to export errors for a given sync profile.

  1. 登入 SDS 入口網站 (sds.microsoft.com)。Log into the SDS portal (sds.microsoft.com).
  2. 按一下您想要檢閱錯誤的同步處理設定檔。Click on the sync profile you'd like to review errors for.
  3. 按一下 [下載這些錯誤] 按鈕以匯出至 CSV 檔案的錯誤。Click the Download these Errors button to export the errors into a CSV file.
    錯誤-和-疑難排解-1.png 錯誤-和-疑難排解-2.png errors-and-troubleshooting-1.png errors-and-troubleshooting-2.png
  4. 出現提示時按一下 [確定]。Click ok when prompted.

排列錯誤的優先順序以進行修復Prioritizing errors for remediation

在 School Data Sync 中針對錯誤進行疑難排解時,一律建議您在針對 [所有錯誤] 檢視中任何其他錯誤類型進行疑難排解之前,將最上層錯誤列為優先。這是因為「最上層錯誤」的任何執行個體,會對相同同步處理設定檔內的每個執行個體導致許多後續錯誤。通常,修復最上層錯誤後續會修復許多名冊相關錯誤,這些錯誤也會顯示在設定檔內的所有錯誤清單中。這是以可能的最有效率方式,大量修復錯誤的建議方法。When troubleshooting errors in School Data Sync, it's always recommended that you prioritize Top Errors or ahead of troubleshooting any other error types in the All Errors view. This is because any instance of a Top Error may result in numerous subsequent errors for each instance, within the same sync profile. Often, remediating Top Errors will subsequently remediate many roster-related errors that also show in the all errors list, within the profile. This is the recommended method for remediating errors in bulk, in the most efficient manner possible.

針對屬性對應和值進行疑難排解Troubleshoot attribute mappings and values

當啟用同步處理時,學生和教師需要來源和目標目錄之間的比對屬性,以讓這兩個目錄之間的使用者物件相互關聯。下列指示包含檢查學生和教師之來源和目標屬性的逐步指示,由同步處理方法詳加說明。When enabling Sync, students and teachers require a matching attribute between the source and target directories, in order to correlate the user objects between both directories. The instructions below contain the step by step instructions for checking the Source and Target attributes for students and teachers, detailed by sync method.

檢查來源目錄 - CSV 檔案Check the source directory - CSV files

當設定以 CSV 檔案作為來源目錄的 SDS 同步處理時,以下列出的三個屬性都可以在 CSV 中使用,以比對 Azure AD 中使用者物件的屬性。When configuring SDS sync with CSV files as the source directory, the three attributes listed below are available in the CSVs for matching the attribute of the user object in Azure AD.

  • Username 使用者名稱是學生和教師 csv 檔案的標頭欄位,可以格式化以符合任何可用的目錄選項 (UserPrincipalName、mailNickname 或 Mail)。若要檢查這個屬性的值,請檢查包含使用者的學生或教師 csv。Username Username is the header field in the Student and Teacher csv file, and can be formatted to match any of the available target directory options (UserPrincipalName, mailNickname, or Mail). To check the value of this attribute, check the student or teacher csv that contains the user.

  • Student Number/Teacher Number 學生號碼是學生 csv 檔案中的標頭欄位,教師號碼是教師 csv 檔案中的標頭欄位。這個屬性的適當格式設定是一個簡單字串的英數字元且沒有空格,而且它可以提供 Azure AD 中使用者之 mailNickname 屬性的直接比對。您也可以對這個來源屬性附加網域尾碼,以比對 Azure AD 中的 UserPrincipalName 或 Mail 屬性。若要檢查這個屬性的值,請檢查包含使用者的學生或教師 csv。Student Number/Teacher Number Student Number is the header field in the Student csv file, and Teacher Number is the header field in the Teacher csv file. The appropriate formatting for this attribute is a simple string of alpha numeric characters with no spaces, and it can provide a direct match to the mailNickname attribute of a user in Azure AD. You can also append this source attribute with a domain suffix,in order to match the UserPrincipalName or Mail attribute in Azure AD. To check the value of this attribute, check the student or teacher csv that contains the user.

  • Secondary Email 次要電子郵件是學生或教師 csv 檔案中的標頭欄位,只能格式化以比對 Azure AD 中的 UserPrincipalName 或 Mail 屬性。它需要網域尾碼包含在 CSV 檔案所含的值中。若要檢查這個屬性的值,請檢查包含使用者的學生或教師 csv。Secondary Email Secondary Email is the header field in the Student or Teacher csv file, and can only be formatted to match the UserPrincipalName or Mail attribute in Azure AD. It requires the domain suffix be included in the value contained within the CSV file. To check the value of this attribute, check the student or teacher csv that contains the user.

檢查來源目錄 - PowerSchoolCheck the source directory - PowerSchool

當設定以 PowerSchool 檔案作為來源目錄的 SDS 同步處理時,以下列出的 3 個屬性都可以在 PowerSchool 中使用,以比對 Azure AD 中使用者物件的屬性。When configuring SDS sync with PowerSchool as the source directory, the 3 attributes listed below are available in PowerSchool for matching the attribute of the user object in Azure AD.

Username 這個屬性在 PowerSchool 中稱為 Student UsernameTeacher Username。若要在 PowerSchool 中檢查學生或教師的這個屬性值,請遵循下列步驟:Username This attribute in PowerSchool is called Student Username or Teacher Username. To check the value of this attribute for a student or teacher in PowerSchool, follow the steps below:

  1. 以系統管理員身分登入 PowerSchool。Log into PowerSchool as an administrator.

  2. 在 PowerSchool 入口網站中,針對學生選取 [學生]**** 索引標籤、針對教師選取 [教職員]**** 索引標籤。In the PowerSchool portal, select the Student tab for students or the Staff tab for teachers.

  3. 搜尋使用者。找到之後,按一下使用者。Search for the user. Once found, click on the user.

  • 如果是 [學生]*,在左窗格中的 [資訊]* 區段底下,選取 [存取帳戶]*。學生的 Username 在 PowerSchool 中稱為 *Student UsernameIf Student, in the left pane under the Information section, select Access Accounts. The Username for students in PowerSchool is called Student Username.

  • 如果是 [教師]*,在左窗格中的 [函式]* 區段底下,選取 [安全性設定]*。教師的 Username 在 PowerSchool 中稱為 *Teacher UsernameIf Teacher, in the left pane under the Functions section, select Security Settings. The Username for teachers in PowerSchool is called Teacher Username.

Student Number/Teacher Number 這個屬性在 PowerSchool 中針對學生稱為 Student Number、針對教師稱為 ID。若要在 PowerSchool 中檢查學生或教師的這個屬性值,請遵循下列步驟:Student Number/Teacher Number This attribute in PowerSchool is called Student Number for students, and ID for teachers. To check the value of this attribute for a student or teacher in PowerSchool, follow the steps below:

  1. 以系統管理員身分登入 PowerSchool。Log into PowerSchool as an administrator.

  2. 在 PowerSchool 入口網站中,針對學生選取 [學生]**** 索引標籤、針對教師選取 [教職員]**** 索引標籤。In the PowerSchool portal, select the Student tab for students or the Staff tab for teachers.

  3. 搜尋使用者。找到之後,按一下使用者。Search for the user. Once found, click on the user.

  • 如果是學生,學生號碼會在您按一下使用者之前,顯示在主要搜尋頁面上。學生號碼在 PowerSchool 中稱為 Student NumberIf Student, the Student Number is displayed on the main search page before you click on the user. The Student Number in PowerSchool is called Student Number.

  • 如果是 [教師]*,在左窗格中的 [函式]* 區段底下,選取 [資訊]*。教師號碼在 PowerSchool 中稱為 *IDIf Teacher, in the left pane under the Functions section, select Information. The Teacher Number in PowerSchool is called ID.

Secondary Email 這個屬性在 Clever 中針對學生和教師稱為 email。若要在 Clever 中檢查學生或教師的這個屬性值,請遵循下列步驟:Secondary Email This attribute in Clever is called email for students and teachers. To check the value of this attribute for a student or teacher in Clever, follow the steps below:

  1. 以系統管理員身分登入 PowerSchool。Log into PowerSchool as an administrator.

  2. 在 PowerSchool 入口網站中,針對學生選取 [學生]**** 索引標籤、針對教師選取 [教職員]**** 索引標籤。In the PowerSchool portal, select the Student tab for students or the Staff tab for teachers.

  3. 搜尋使用者。找到之後,按一下使用者。Search for the user. Once found, click on the user.

  • 如果是 [學生]*,在左窗格中的 [資訊] 區段底下,選取 [學生電子郵件]。學生的次要電子郵件在 PowerSchool 中稱為 **Email AddressIf **Student, in the left pane under the Information section, select **Student Email. The secondary Email for students in PowerSchool is called **Email Address*.

  • 如果是 [教師]*,在左窗格中的 [函式]* 區段底下,選取 [資訊]*。教師的次要電子郵件在 PowerSchool 中稱為 *Email AddressIf Teacher, in the left pane under the Functions section, select Information. The secondary Email for teachers in PowerSchool is called Email Address.

檢查目標目錄 - Azure ADCheck the target directory - Azure AD

當設定 SDS 同步處理時,目標目錄永遠是 Azure Active Directory。以下列出的三個屬性都可以用來比對來源目錄中使用者物件的屬性。When configuring SDS sync, the target directory is always Azure Active Directory. The three attributes listed below are available for matching the attribute of the user object in source directory.

UserPrincipalNameUserPrincipalName

透過 Office 365 系統管理中心檢查 UserPrincipalNameCheck UserPrincipalName through the Office 365 admin center

  1. 在私用瀏覽器中啟動 Internet Explorer。Launch Internet Explorer in a Private Browser.

  2. 瀏覽至 portal.office.com。Navigate to portal.office.com.

  3. 以全域系統管理員帳戶登入 Office 365 系統管理中心。Log into the Office 365 admin center with a Global Admin Account.

  4. 瀏覽至 [系統管理]**** 圖格 > [使用者]**** 索引標籤 > [作用中使用者]*Navigate to the *Admin tile > Users tab > Active Users.

  5. 搜尋您想要檢查的使用者。Search for the user you want to check.

  6. 按一下使用者。Click on the user.

請記下列在 [標題] 欄位的 UserPrincipalName。Note the UserPrincipalName listed in the Heading field.

透過 PowerShell 檢查UserPrincipalNameCheck UserPrincipalName through PowerShell

  1. 請以系統管理員身分 (已匯入 PowerShell 適用的 Azure AD 模組) 來啟動 PowerShell。Launch PowerShell as an Administrator with the Azure AD Module for PowerShell imported.

    Import-Module msonline
    
  2. 執行以下命令以連線到 Azure AD。出現提示時,輸入全域系統管理員認證。Run the command below to connect to Azure AD. Enter Global Admin credentials when prompted.

    $Cred = Get-Credential
    Connect-MsolService -credential $cred
    
  3. 連線之後,執行下列命令以檢查單一使用者的 UserPrincipalName。顯示範例中的使用者名稱是 Boyd Cowley。Once connected, run the command below to check the UserPrincipalName of a single user. An example is shown where the user's name is Boyd Cowley.

    Get-MsolUser -SearchString "<Display Name>" | FL UserPrincipalName
    
Ex. Get-MsolUser -SearchString "Boyd Cowley" | FL UserPrincipalName


注意

您要尋找參數只會搜尋之使用者的搜尋字串並會傳回與某個電子郵件地址的唯一使用者或顯示名稱開頭這個字串。如需 Get-msoluser cmdlet 的詳細資訊,請參閱https://msdn.microsoft.com/en-us/library/dn194133.aspxThe Search String parameter will search for the User you are looking for and only users with an email address or display name starting with this string will be returned. For more information about the Get-MsolUser cmdlet, see https://msdn.microsoft.com/en-us/library/dn194133.aspx.

郵件 (primarysmtpaddress)Mail (primarysmtpaddress)

透過 Office 365 系統管理中心檢查郵件 (primarysmtpaddress)Check Mail (primarysmtpaddress) through the Office 365 admin center

  1. 在私用瀏覽器中啟動 Internet Explorer。Launch Internet Explorer in a Private Browser.

  2. 瀏覽至 portal.office.com。Navigate to portal.office.com.

  3. 以全域系統管理員帳戶登入 Office 365 系統管理中心。Log into the Office 365 admin center with a Global Admin Account.

  4. 瀏覽至 [系統管理]**** 圖格 > [使用者]**** 索引標籤 > [作用中使用者]*Navigate to the *Admin tile > Users tab > Active Users.

  5. 搜尋您想要檢查的使用者。Search for the user you want to check.

  6. 按一下使用者。Click on the user.

  7. 選取 [其他設定]**** 區段中的 [編輯 Exchange 屬性]*Select *Edit Exchange Properties in the More Settings section.

  8. 選取電子郵件地址。Select email address.

郵件屬性會以大寫 SMTP 附註其類型,也會以粗體顯示列出。The mail attribute will be noted with a capital SMTP for the type, and also be listed in bold.

透過 PowerShell 檢查郵件 (primarysmtpaddress)Check Mail (primarysmtpaddress) through PowerShell

  1. 請以系統管理員身分 (已匯入 PowerShell 適用的 Azure AD 模組) 來啟動 PowerShell。Launch PowerShell as an Administrator with the Azure AD Module for PowerShell imported.

    Import-Module msonline
    
  2. 執行以下命令以連線到 Azure AD。出現提示時,輸入全域系統管理員認證。Run the command below to connect to Azure AD. Enter Global Admin credentials when prompted.

    $Cred = Get-Credential
    Connect-MsolService -credential $cred
    
  3. 連線之後,執行下列命令以檢查單一使用者的 Mail 屬性。顯示範例中的使用者名稱是 Boyd Cowley。Once connected, run the command below to check the Mail attribute of a single user. An example is shown where the user's name is Boyd Cowley.

    Get-MsolUser -SearchString "<Display Name>" | FL proxyaddresses
    
    Ex. Get-MsolUser -SearchString "Boyd Cowley" | FL proxyaddresses
    
  4. Proxyaddresses 是多重值的屬性,可能包含多個項目。具有大寫 SMTP 的地址是使用者的 primarysmtpaddress,也是 Azure AD 中的 Mail 屬性。Proxyaddresses is a multi-valued attribute, and may contain multiple entries. The address with a capital SMTP is the primarysmtpaddress for the user, and is the Mail attribute in Azure AD.

注意

您要尋找參數只會搜尋之使用者的搜尋字串並會傳回與某個電子郵件地址的唯一使用者或顯示名稱開頭這個字串。如需 Get-msoluser cmdlet 的詳細資訊,請參閱https://msdn.microsoft.com/en-us/library/dn194133.aspxThe Search String parameter will search for the User you are looking for and only users with an email address or display name starting with this string will be returned. For more information about the Get-MsolUser cmdlet, see https://msdn.microsoft.com/en-us/library/dn194133.aspx.

mailNickname (別名)mailNickname (Alias)

透過 Office 365 系統管理中心檢查 mailNickname (別名)Check mailNickname (Alias) through the Office 365 admin center

  1. 在私用瀏覽器中啟動 Internet Explorer。Launch Internet Explorer in a Private Browser.

  2. 瀏覽至 portal.office.com。Navigate to portal.office.com.

  3. 以全域系統管理員帳戶登入 Office 365 系統管理中心。Log into the Office 365 admin center with a Global Admin Account.

  4. 瀏覽至 [系統管理]**** 圖格 > [使用者]**** 索引標籤 > [作用中使用者]*Navigate to the *Admin tile > Users tab > Active Users.

  5. 搜尋您想要檢查的使用者。Search for the user you want to check.

  6. 按一下使用者。Click on the user.

  7. 選取 [其他設定]**** 區段中的 [編輯 Exchange 屬性]*Select *Edit Exchange Properties in the More Settings section.

  8. 選取 [一般]*Select *general.

mailnickname (*Alias) 屬性將會在 displayname 下方顯示。The mailnickname (*Alias) attribute will be shown below displayname.

透過 PowerShell 檢查 mailNickname (Alias)Check mailNickname (Alias) through PowerShell

  1. 請以系統管理員身分 (已匯入 PowerShell 適用的 Azure AD 模組) 來啟動 PowerShell。Launch PowerShell as an Administrator with the Azure AD Module for PowerShell imported.

    Import-Module msonline
    
  2. 執行以下命令以連線到 Azure AD 和 Exchange Online。出現提示時,輸入全域系統管理員認證。Run the command below to connect to Azure AD and Exchange Online. Enter Global Admin credentials when prompted.

    $Cred = Get-Credential
    $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $Cred -Authentication Basic -AllowRedirection
    Import-PSSession $Session
    Connect-MsolService -credential $cred
    
  3. 連線之後,執行下列命令以檢查單一使用者的 Mail 屬性。Once connected, run the command below to check the Mail attribute of a single user.

    Get-MsolUser -SearchString "<Display Name>" | FL proxyaddresses
    
  4. Proxyaddresses 是多重值的屬性,可能包含多個項目。具有大寫 SMTP 的地址是使用者的 primarysmtpaddress,也是 Azure AD 中的 Mail 屬性。Proxyaddresses is a multi-valued attribute, and may contain multiple entries. The address with a capital SMTP is the primarysmtpaddress for the user, and is the Mail attribute in Azure AD.

  5. 執行以下一行以提取使用者的別名值Run the line below to pull the alias value of the user

    Get-Recipient <primarysmtpaddress> | FL Alias
    

注意

您要尋找參數只會搜尋之使用者的搜尋字串並會傳回與某個電子郵件地址的唯一使用者或顯示名稱開頭這個字串。如需 Get-msoluser cmdlet 的詳細資訊,請參閱https://msdn.microsoft.com/en-us/library/dn194133.aspxThe Search String parameter will search for the User you are looking for and only users with an email address or display name starting with this string will be returned. For more information about the Get-MsolUser cmdlet, see https://msdn.microsoft.com/en-us/library/dn194133.aspx.

了解在詳細資料] 區段中的工作分派狀態Understanding Assignments status on Section Details

有三種可能的郵件上一節詳細資料檢視工作分派狀態時可能會收到。There are three possible messages you may receive when viewing your Assignments status on Section Details.

  1. 綠色狀態指示器會指出"[工作分派] 索引標籤內小組本節已準備好用於"。這表示中小組工作分派是備妥可供使用。A green status indicator which states “The Assignments tab within Teams for this section is ready for use.” This means the assignments within Teams is ready for use.

    錯誤-和-疑難排解-3.png

  2. 黃色狀態指示器表示 」 設定中小組工作分派正在進行較平日長。我們正在主動處理,請存回稍後"表示我們運作正常在佈建內小組的工作分派。 在此例中,您應該等待開啟綠色狀態指示器。A yellow status indicator that states "Setting up Assignments within Teams is taking longer than usual. We're actively working on it, please check back later" means that we are still working on provisioning the assigments within Teams. In this case, you should wait for the status indicator to turn green.

    錯誤-和-疑難排解-4.png

  3. 如果您收到黃色狀態指示器表示"我們要仍然設定這個區段。設定完成前將無法使用 [小組中的工作分派。請檢查回稍後"則佈建失敗。 如果訊息中找到的字"無法使用",就應該到達 SDS 工程小組。If you receive a yellow status indicator that states "We're still setting up this section. Assignments within Teams will be unavailable until set up completes. Please check back later," then the provisioning may have failed. If the word "Unavailable" is found in the message, you should reach out to the SDS engineering team.

    錯誤-和-疑難排解-5.png =======errors-and-troubleshooting-5.png =======