疑難排解 Mover 移轉錯誤Troubleshooting Mover migration errors

以下表格包含您可能會遇到的錯誤訊息及解決問題的方法。The following tables contain error messages you may encounter and how to resolve the issue.

Mover 移轉錯誤Mover migration errors

錯誤Error 動作Action
錯誤:「Office 365 連接器尚未取得 Azure 租用戶中的授權。」Error: "The Office 365 connector has not been authorized in the Azure Tenant yet." 您可以透過在 "Office 365 Mover" 應用程式的 Azure 租用戶中授與系統管理員同意,來授權連接器。Authorize the connector by granting admin consent in the Azure Tenant for the "Office 365 Mover" App.
錯誤:連接器上顯示「授權失敗」。Error: "Authorization failure" shown on the connector. 確認連接器已完全授權或重新授權連接器。Confirm that the connector is fully authorized or Reauthorize the connector.
錯誤:使用 .csv 檔案做為來源/目的地參考時移轉失敗Error: Migration failing while using a .csv file as source/destination reference 確認 [使用者傳輸資料列] 的來源和目的地路徑都有正確的語法Confirm that the User Transfer Row has the correct syntax for both source and destination paths
錯誤:移轉期間出現「請重試」。Error: "Please retry" during migration. 檢閱記錄並確認使用者的來源/目的地路徑;如果是透過 .csv 來上傳使用者傳輸資料列,請檢查語法Review log and confirm source/destination paths for user; check syntax if user transfer row was uploaded via .csv
錯誤:移轉記錄中出現「無法宣告此資料夾,因為擁有者己宣告此資料夾」。Error: "Cannot claim this folder as it is claimed by owner" in migration logs. 使用者沒有此資料夾的明確擁有權,只是與其共用。User does not have explicit ownership of this folder and it is shared to them.
錯誤:移轉當機Error: Migration crashes 檢閱記錄資料並判斷問題。Review log data and determine the issue. 重新授權連接器並重新執行移轉。Reauthorize the connector and rerun the migration.
錯誤:傳輸的檔案將 SYSTEM 顯示為「擁有者」及「上次修改者」Error: Transferred files show SYSTEM as "owner" and "last modified by" 擁有權取決於並由傳輸的來源連接器資料所設定。Ownership is dependent on, and set by, the connector data is being transferred from. 請參閱特定連接器的指南檔案著作權一節。Consult the guides file authorship section for your specific connector.
錯誤:無法設定權限Error: Can't set permissions 確認要設定的使用者權限的語法,檢查使用者是否存在於來源/目的地中,且要傳輸的「使用者資料列」是否對資料具有明確的擁有權,而不只是與其共用。Confirm the syntax of the user permissions being set, check that the users exist in source/destination and that the User Row being transferred has explicit ownership over the data and it is not shared to them.
錯誤:「已重新整理 OAuth 授權權杖: 404 找不到」-「itemNotFound:找不到資源」Error: "Refreshed OAuth Authorization Token: 404 Not Found" - "itemNotFound: The resource could not be found" 重新授權 (或刪除並重新建立) 連接器,並確保在授權時您具備系統管理權限。Reauthorize (or delete and recreate) the connector and ensure that you have administrative privileges when authorizing.
錯誤:「名稱為 x 的檔案已經存在。Error: "A file with the name x already exists. 上一次是由 y 修改。It was last modified by y. "" 嘗試存取檔案時應用程式本身發生錯誤。The app itself encountered an error while attempting to access the file. 重新執行移轉應該可解決此錯誤。Rerunning the migration should clear this error.
訊息:「正在等待 Microsoft 批次處理」,移轉凍結,記錄中未顯示失敗的檔案Message: "Waiting on Microsoft batch Processing", Migration freezes failed files not shown in logs 記錄的資料尚未完成傳播,如果移轉無法在24小時內完成,請與支援人員連絡。The data has not finished propagating yet for the logs, contact support if the migration doesn’t complete in 24 hours.
錯誤:移轉很快地顯示「完成」,但資料並未傳輸。Error: Migration quickly says "complete", but the data didn’t transfer. 確保使用者擁有來源路徑中資料的擁有權,而且所有資料並未與他們共用。Ensure that the user has ownership of data in the source path and all data is not shared to them.
錯誤:「HTTP 回應失敗: 無法更新使用者。Error: "Unsuccessful HTTP response: Unable to update users. 找不到所需的標題: 識別碼」Required heading not found: id" 每位使用者的識別碼資料欄必須是 .csv 的第一個資料欄,才能變更已存在的「使用者傳輸資料列」。The ID column of each user needs to be the first column of the .csv in order to change already existing User Transfer Rows.
錯誤:「傳輸失敗,因為您無法設定其中一個連接器的目標資料夾」。Error: "Transfer failed because the target folder for one of your connectors could not be set." 確保目的地路徑沒有語法錯誤,且目的地目錄/帳戶中已存在該資料夾Ensure that there is no syntax errors for the destination path and that the folder does exist in the destination directory/account
錯誤:IE 瀏覽器中的帳戶驗證期間停滯於「正在載入應用程式」。Error: Stuck on “Loading Application” during account verification in IE Browser. 使用 Chrome、Edge 或 Firefox 瀏覽器Use Chrome, Edge, or Firefox browsers
一般:從錯誤復原之後,如何停止並重新開始移轉...General: How to stop and restart a migration after recovering from an error... 勾選 [使用者傳輸列] 左側的方塊,然後按一下 [開始移轉 x 位使用者],即可建立增量傳輸,以從您先前離開的地方再次開始。Check the box on the left of a User Transfer Row, and then click "Start Migrating x User" this will create an incremental transfer to pick up where you left off.
錯誤:[來源初始化] 或 [目的地初始化]:應用程式已失去與來源連接器的連線。Error: "Source Initialization" or "Destination Initialization": Application has lost connection with the source connector. Mover 不再連線到來源或目的地。Mover is no longer connected to the source or destination. 重新授權連接器。Reauthorize the connector.
錯誤:回應失敗:上傳失敗。Error: Failed response: Upload Failed. Mover 無法再上傳。Mover is no longer able to upload. 重新授權連接器並重新執行使用者傳輸列。Reauthorize the connector and rerun the user transfer row.
錯誤:項目沒有上層識別碼Error: Item has no parent id OneDrive 使用者根目錄中的檔案通常會導致此錯誤。Files in the root directory of a OneDrive user often cause this error. 將檔案移至資料夾,或嘗試重新執行使用者傳輸列,直到成功。Move the files into a folder or attempt rerun the user transfer rows until successful.

其他 Mover 錯誤Other Mover errors

錯誤Error 要採取的動作Action to take
錯誤:[錯誤的要求:無法更新使用者。Error: "Bad Request: Unable to update users. 找不到所需的標題: 識別碼」Required heading not found: id" 每位使用者的識別碼資料欄必須是 .csv 的第一個資料欄,才能變更已存在的「使用者傳輸資料列」。The ID column of each user needs to be the first column of the .csv in order to change already existing User Transfer Rows. 如需詳細資訊,請參閱檢閱使用者:編輯For more information see: Review users: editing
無法取得使用者計數:使用者計數無法取得。Could not retrieve user count: user count could not be retrieved. 重新授權連接器。Reauthorize the connector. 請參閱重新授權連接器See Reauthorizing connectors
錯誤:無法取得此資料夾的內容:連線錯誤Error: Unable to get contents of this folder: Connection Error 一些 IT 部門不希望自己移轉 Box 或 Dropbox 資料,因此,他們要求所有使用者使用 [從單一使用者移轉到商務用 OneDrive] (單一使用者),而不是使用 Box 或 Dropbox (共同管理) 移轉到 O365。Some IT departments don't want to do Box or Dropbox data migration themselves, so instead of using Box or Dropbox (Co-Admin) to O365, they are asking all their users to use Single User to OneDrive For Business (Single User).
-如果您的組織需要多重要素驗證 (MFA),2但是您收到授權錯誤,您的條件式存取原則可能未正確設定。- If your organization requires Multi-Factor Authentication (MFA) and you receive an authorization error, your conditional access policy may not be configured correctly.
-其中一種因應措施是請系統管理員在 Mover 移轉期間停用這些使用者的 MFA。- One workaround is for the administrator to disable MFA for these users during Mover migrations.
-否則,您必須與「Azure 身分識別」支援人員聯繫,以取得設定條件式存取原則的協助。- Otherwise, you will need to contact "Azure Identity" support for help configuring conditional access policies.