在 Service Manager 中搜尋資訊Search for information in Service Manager

重要

此版本的 Service Manager 已達到終止支援,建議您 升級至 Service Manager 2019This version of Service Manager has reached the end of support, we recommend you to upgrade to Service Manager 2019.

在 Service Manager 中,您可以使用 Service Manager 主控台中的搜尋功能尋找資訊。In Service Manager, you can use the search feature in the Service Manager console to look for information. 搜尋方塊位於 Service Manager 主控台的右上 - 角。The search box is in the upper-right corner of the Service Manager console. 依預設,搜尋功能會尋找所有物件。By default, the search feature looks for all objects. 結果可能包含事件、變更要求、問題,以及 Windows 電腦的設定專案 - 。The results can include incidents, change requests, problems, and configuration items of Windows-based computers. 您可以使用篩選列篩選搜尋結果。You can filter search results by using the filter bar. 同時,您也可以針對這些項目及下列項目執行進階搜尋:You can also perform an advanced search for these items plus the following items:

  • 知識文章Knowledge articles

  • 網域使用者Domain users

  • 手動活動Manual activities

不過,當您執行知識搜尋時,只會傳回知識文章。However, only knowledge articles are returned when you perform a knowledge search.

當您在 Service Manager 中搜尋大多數專案時,只有精確的關鍵字符合會傳回結果。When you search for most items in Service Manager, only exact keyword matches return results. 不過,會針對以 Windows 為基礎的電腦設定專案傳回部分符合專案 - 。However, partial matches are returned for configuration items of Windows-based computers. 不支援使用萬用字元進行搜尋。Searches that use wildcard characters are not supported.

在搜尋項目時,若您開啟顯示大量項目的檢視,且結果包含 5,000 多筆以上的項目,則可能需要數分鐘時間才會出現完整的結果。When you search for items, you open a view that displays a large number of items, and there are more than 5,000 items in the results, the complete results can take a few minutes to appear.

後續步驟Next steps