在 Service Manager 中使用和管理標準報表Use and manage standard reports in Service Manager

重要

此版本的 Service Manager 已達到終止支援,建議您 升級至 Service Manager 2019This version of Service Manager has reached the end of support, we recommend you to upgrade to Service Manager 2019.

本文說明如何使用 Service Manager 中的標準報表。This article describes how to use standard reports in Service Manager.

Service Manager 中包含的簡單報表基礎結構是以 SQL   Server Reporting Services SSRS 為 ( 基礎 ) ,可從 Service Manager 資料倉儲存取資料。The simple reporting infrastructure that is included in Service Manager is built on SQL Server Reporting Services (SSRS), where data is accessed from the Service Manager data warehouse. SSRS 基礎結構提供基礎報表功能,例如報表 - 層級安全性、報表訂閱、以瀏覽器 - 為基礎的報表存取、連結的報表和自訂。The SSRS infrastructure provides for basic reporting functionality, such as report-level security, report subscriptions, browser-based access to reports, linked reports, and customization. 這項報告功能與 System Center Operations Manager 隨附的體驗類似。This reporting functionally is similar to the experience that is included with System Center Operations Manager.

[報表] 工作區包含可供使用者視需要執行的報表類別目錄。The Reporting workspace contains the catalog of reports that users can run on demand. 所有 Service Manager 主控台使用者都可以看到報表。Reports are viewable for all Service Manager console users. 如果使用者可以在 SSRS 伺服器上檢視工作項目並具有 SystemCenter 和 ServiceManager 資料夾的權限,則也可以檢視工作項目工作清單中的報表。If users can view work items and have permission to the SystemCenter and ServiceManager folders on the SSRS server, they can also view reports in work item task lists. 如同在 Operations Manager 中,您可以在內容中執行報表。Like in Operations Manager, you can run a report in context. 例如,您可以在主控台的檢視中選取電腦,然後執行該電腦的 [電腦詳細資料] 報表。For example, you can select a computer in a view in the console and then run the Computer Details report about that computer. 任何使用者都可以會從他們所檢視的報表匯出報表資料。Any user can export report data from a report they view. 匯出的報表可以儲存成許多種不同的檔案格式。Exported reports are saved in a variety of file formats.

如需 SSRS 的詳細資訊,請參閱 SQL Server Reporting ServicesFor more information about SSRS, see SQL Server Reporting Services. 如果您想要查看 - Service Manager 和 SSRS 之間的高階進程與服務之間的關聯性,請參閱 ( ) Service Manager 工作輔助 ( SM _ 工作 _aids.zip) 中包含的 Service Manager 架構圖表 architecturediagram.vsd。If you want to see the relationship between high-level processes and services that are involved between Service Manager and SSRS, refer to the Service Manager architecture diagram (ArchitectureDiagram.vsd) that is included in the Service Manager job aids (SM_job_aids.zip). 由於架構圖太大,無法在本指南完整顯示,您可以從 Microsoft 下載中心下載架構圖和其他工作輔助。Because the architecture diagram is too large to see properly in this guide, you can download it and the other jobs aids from the Microsoft Download Center.

檢視標準報表目錄View the standard report catalog

您可以使用下列程式來查看 Service Manager 中可用報表的目錄。You can use the following procedure to view the catalog of reports that is available in Service Manager.

檢視報表目錄To view the report catalog

  1. 在 Service Manager 主控台中,按一下 [ 報表]。In the Service Manager console, click Reporting.

  2. 展開 [ 報表],然後按一下資料夾。Expand Reports, and then click a folder. 例如,按一下 [ 事件管理]。For example, click Incident Management.

    可用的報表會出現在 報表 主控台的結果窗格中。The reports that are available appear in the results pane of the Report console.

新增標準報表的權限Add permissions for standard reports

根據預設,所有 System Center 2016-Service Manager 使用者都可以透過 [報表] 工作區存取報表。By default, all System Center 2016 - Service Manager users have access to reports through the Reporting workspace. 不過,在沒有系統管理員許可權的使用者可以查看 [報表] 工作區之前,您必須透過 SQL   Server Reporting Services ( SSRS 新增許可權 ) 。However, before users who do not have administrator permissions can view the Reporting workspace, you must add permissions through SQL Server Reporting Services (SSRS).

您可以在根層級授與存取權,讓使用者可以在 Service Manager 中查看報表工作區和所有報表。You can grant access at the root level, which enables a user to view the Reporting workspace and all the reports in Service Manager. 您也可以將受限制的存取權授與特定的報告資料夾,例如附隨報告資料夾或個別報表。You can also grant restricted access to specific report folders, such as the Incident report folder, or to individual reports.

下列程式說明如何將所有 Service Manager 報表的 SSRS 存取權授與 Active   Directory 群組 ( woodgrove \ SCSMReportAccess ) 。The following procedure describes how to grant SSRS access for all the Service Manager reports to an Active Directory group (woodgrove\SCSMReportAccess).

新增 SSRS 權限To add SSRS permissions

  1. 在安裝 SRSS 的電腦上,啟動報表管理員。On the computer on which SRSS is installed, start Report Manager. 例如,開啟 http://ReportServerName:80/ReportsFor example, open http://ReportServerName:80/Reports.

  2. 找到您要授與存取權限的資料夾或報表。Locate the folder or report for which you want to grant access permission. 例如,找出 SystemCenter 和 ServiceManager 根資料夾。For example, locate the SystemCenter and ServiceManager root folders.

  3. 按一下 [安全性]Click Security.

  4. 按一下 [ 編輯專案安全性]。Click Edit Item Security.

  5. 會出現下列訊息:「專案安全性繼承自父專案。The following message appears: "Item security is inherited from a parent item. 您要為此項目套用與首頁父項目不同的安全性設定嗎?」Do you want to apply security settings for this item that are different from those of the Home parent item?"

    按一下 [確定]。Click OK.

  6. 按一下 [新增角色指派]Click New Role Assignment.

  7.  在 [群組或使用者名稱] 方塊中輸入 Active Directory 群組或使用者的名稱。Type the name of the Active Directory group or user in the Group or user name box. 例如,輸入 woodgrove \ SCSMReportAccessFor example, type woodgrove\SCSMReportAccess.

  8. 設定群組或使用者的角色。Set the roles for the group or user. 選取 [ 瀏覽器 ] 核取方塊,以授與執行報表的存取權。Select the Browser check box to grant access to run reports.

  9. 按一下 [確定]。Click OK.

執行標準報表Run a standard report

您可以使用下列程式,在 Service Manager 中執行報表。You can use the following procedure to run a report in Service Manager. 在此程序中,您需執行事件管理報表,以判斷上週所解決的事件數目。In this procedure, you run an incident management report to determine how many incidents were resolved in the previous week.

注意

在您可以執行報表之前,必須先完成解壓縮、轉換和載入 ( ETL 程式 ) 。Before you can run a report, the extract, transform, and load (ETL) process must be complete. 如需 ETL 程式以及如何排程執行的詳細資訊,請參閱 如何啟用資料倉儲作業排程。For more information about the ETL process and about how to schedule it to run, see How to Enable Data Warehouse Jobs Schedules.

Service Manager 資料倉儲不會替未密封管理組件中的類別或關聯性建立維度。The Service Manager data warehouse does not create dimensions for classes or relationships in unsealed management packs. 如果您使用未密封管理組件,報表中就不會顯示該管理組件的任何資料。If you are using an unsealed management pack, you will not see any data from that management pack in your reports. 因此,最好的做法就是替未密封管理組件中的所有類別和關聯性建立模型Because of this, the best practice is to model all classes and relationships in sealed management packs.

在此範例中,您必須先建立一個事件。For this example, you must have previously created an incident. 否則,報表不會傳回任何資料。Otherwise, the report will return no data.

若要執行報表To run a report

  1. 在 Service Manager 主控台中,按一下 [ 報表]。In the Service Manager console, click Reporting.

  2. 展開 [ 報表],然後展開報表資料夾。Expand Reports, and then expand a report folder. 例如,展開 [ 事件管理]。For example, expand Incident Management.

  3. 按一下您要執行之報表的名稱。Click the name of the report you want to run. 例如,按一下附隨報告 清單For example, click the List of Incidents report.

  4. 按一下 [ 工作 ] 清單中的 [ 執行報表]。In the Tasks list, click Run Report.

  5. 按一下 [ 參數控制標頭 ],以顯示報表的參數控制項。Click Parameter Control Header to display the parameter controls for the report. 使用這些參數自訂報表。Use these parameters to customize the report.

    每個報表都有一組參數,您可使用這組參數來搜尋和篩選您要包含在報表中的特定項目。Each report has a set of parameters you can use to search and filter for the specific items you want to include in the report. 例如,在附隨報告 清單 中,您可以設定下列參數:For example, in the List of Incidents report, you can set the following parameters:

    • 日期篩選Date Filter. 您可以依事件的建立日期、解決日期或關閉日期來進行搜尋。You can search by the date the incident was created, by the date it was resolved, or by the date it was closed.

    • 指派至Assigned To

    • 優先順序Priority

    • 識別碼ID

    • 描述Description

    • 解決方式描述Resolution Description

    • Contact 方法Contact Method

    • SourceSource

    • 狀態Status

    • 分類類別Classification Category

    • 支援群組Support Group

    • 急迫性Urgency

    • 影響Impact

    • 解決方式類別Resolution Category

  6. 在 [ 開始日期 ] 清單中,選取今天目前日期前一周的日期 ( ) ,然後按一下表單中的任何位置。In the Start Date list, select the date one week before the current date (today), and then click anywhere in the form.

  7. 或者,指定您要篩選的其他準則。Optionally, specify other criteria that you want to filter.

  8. 按一下 [ 工作 ] 清單中的 [ 執行報表]。In the Tasks list, click Run Report.

  9. 檢閱報表中的資料,確認您要檢視的事件資訊已顯示。In the report, review the data to ensure the incident information that you want to view is displayed. 如果您沒有看到預期的資訊,請修改準則,然後按一下 [ 執行報表],再次執行報表。If you do not see the information you expect, revise the criteria, and then run the report again by clicking Run Report.

    在顯示清單或其他詳細資料的報表中(例如事件清單中的相關子報表),您可能會看到多個資料列包含相同的資訊。In reports that show lists or additional detail, such as the associated subreports in the List of Incidents report, you might see multiple rows that contain the same information. 這是因為實例可以有多個類型;例如,電腦是電腦、Windows 電腦和受管理的 Windows 電腦。This is because an instance can have multiple types; for example, a computer is a Computer, a Windows Computer, and a Managed Windows Computer. 這些報表的詳細資料層級是每個實例的每個類型。The level of detail for these reports is per type per instance. 因此,這些類型會導致多個資料列。Therefore, these multiple types result in multiple rows.

    注意

    如果報表中沒有任何資料,請確認 ETL 程序已完成。If there is no data in the report, ensure that the ETL process is complete. 從程序開始到報表顯示資料之間,可能會稍有延遲。A delay might occur between the start of the process and when data is available for reports.

匯出標準報表資料Export standard report data

您可以使用下列程式,將報表匯出成數種不同類型的檔案,讓您可以在不同的工具中使用報表的資料。You can use the following procedure to export a report into several different types of files so that you can use the data from the reports in different tools. 例如,您可以將報表資料匯出成逗點 - 分隔值 CSV 檔案,然後將 ( 它匯 ) 入至 Microsoft   Office   Excel。For example, you can export the report data into a comma-separated value (CSV) file and then import it into Microsoft Office Excel.

開啟報表,然後匯出報表資料To open the report and then export the report data

  1. 在 Service Manager 主控台中,按一下 [ 報表]。In the Service Manager console, click Reporting.

  2. 展開 [ 報表],然後按一下任何視圖。Expand Reports, and then click any view. 例如,按一下 [ 事件管理]。For example, click Incident Management.

  3. 在 [ 事件管理 ] 視圖中,選取 附隨報告清單 ,然後在 [工作 ] 清單中,按一下 [ 執行報告]。In the Incident Management view, select the List of Incidents report, and then in the Tasks list, click Run Report.

  4. 按一下 [ 參數控制標頭 ],以顯示報表的參數控制項。Click Parameter Control Header to display the parameter controls for the report. 使用這些參數自訂報表。Use these parameters to customize the report.

  5. 在 [ 開始日期 ] 清單中,選取今天目前日期前一周的日期 ( ) ,然後按一下表單中的任何位置。In the Start Date list, select the date one week before the current date (today), and then click anywhere in the form.

  6. 或者,指定您要篩選的其他準則。Optionally, specify other criteria that you want to filter.

  7. 按一下 [ 工作 ] 清單中的 [ 執行報表]。In the Tasks list, click Run Report.

  8. 附隨報告清單 中,檢查資料以確定您要查看的事件資訊會顯示。In the List of Incidents report, review the data to ensure the incident information that you want to view is displayed. 如果您沒有看到預期的資訊,請修改準則,然後按一下 [ 執行報表],再次執行報表。If you do not see the information you expect, revise the criteria, and then run the report again by clicking Run Report.

  9. 按一下 [ 匯出 ] 圖示,然後選取您要儲存報表的格式。Click the Export icon, and then select the format in which you want to save the report. 在清單中選取下列其中一項:In the list, select one of the following:

    • 包含報表資料的 XML 檔XML file with report data

    • CSV ( 逗號分隔)CSV (comma delimited)

    • Acrobat ( PDF ) 檔案Acrobat (PDF) file

    • MHTML ( 網頁封存)MHTML (web archive)

    • ExcelExcel

    • TIFF 檔案TIFF file

    • WordWord

  10. 使用您所選擇的檔案名稱,將檔案儲存在桌面上,然後關閉報表表單。Save the file to the desktop with a file name of your choice, and then close the report form.

建立標準連結報表Create a standard linked report

您可以使用下列程式來建立連結報表。You can use the following procedure to create a linked report.

連結報表是報表的快捷方式,類似于桌面上的程式快捷方式。A linked report is a shortcut to a report-it is similar to a program shortcut on your desktop. 連結報表從任何管理組件中的公開定義報表衍生而來。A linked report is derived from publicly defined reports from any management pack. 連結報表會保留原始報表的部分內容,例如報表版面配置。A linked report retains some of the original report's properties, such as the report layout. 連結報表的其他內容 (例如參數和訂閱) 可能會與原始報表不同。Other properties of the linked report, such as parameters and subscriptions, can be different from the original report.

若要建立連結報表To create a linked report

  1. 在 [ 報表 ] 窗格中,選取您要做為連結報表基礎的報表,然後按一下 [工作] 窗格中 的 [ 執行報表]。In the Reporting view, select the report you want to use as the basis for the linked report, and then, in the Tasks pane, click Run Report.

  2. 報表視窗中,按一下工作窗格中的 [另存為連結報表]。In the Report window, click Save as Linked Report in the Task pane.

  3. 輸入新連結報表的名稱和選擇性的描述。Type a name and an optional description for the new linked report.

  4. 選取連結報表的管理組件。Select a management pack for the linked report.

  5. 按一下 [ 選取資料夾],然後選取要儲存報表的資料夾。Click Select Folder, and then select the folder in which you want to save the report.

  6. 按一下 [確定]。Click OK.

  7. 關閉報表。Close the report.

    在下一次的資料倉儲同步處理之後,新的連結報表便會顯示在儲存報表的資料夾中。After the next data warehouse synchronization, the new linked report is displayed in the folder where you saved it. 如需排程資料倉儲同步處理工作的詳細資訊,請參閱 如何排程資料倉儲工作For information about scheduling a data warehouse synchronization job, see How to Schedule a Data Warehouse Job.

注意

在同步處理工作完成之後,您可能需要關閉再重新開啟主控台,才能看見報表。You might have to close and reopen the console after the synchronization job is complete to see the report.

將標準報表新增至 [我的最愛報表] 資料夾Add a standard report to the Favorite Reports folder

您可以使用下列程式,將報表加入至 Service Manager 中的 [我的最愛報表] 資料夾。You can use the following procedure to add a report to the Favorite Reports folder in Service Manager.

執行數個報表並判斷出用於自訂報表內容的最佳參數後,您可以將報表儲存至 [我的最愛報表] 資料夾中。After you have run several reports and determined the best parameters to use to customize the report contents, you can save a report to the Favorite Reports folder. 這可讓您直接從 報表 視圖執行報表,而不需要指定參數。This enables you to run the report directly from the Reporting view without having to specify parameters.

將報表儲存至我的最愛報表資料夾To save a report to the Favorite Reports folder

  1. 在 [ 報表 ] 窗格中,選取您要用來作為已儲存報表基礎的報表,然後按一下 [工作] 窗格 中的 [ 執行報表]。In the Reporting view, select the report that you want to use as the basis for the saved report, and then, in the Tasks pane, click Run Report.

  2. 在報表視窗中,按一下 [工作] 底下的 [另存為我的最愛報表]In the report window, click Save as Favorite Report under Tasks.

  3. 輸入報表的名稱,然後按一下 [確定]Type a name for the report, and then click OK.

  4. 關閉報表視窗。Close the report window.

  5. 報表 導覽樹狀目錄中,按一下 [我的 最愛報表]。In the Reporting navigation tree, click Favorite Reports.

    隨即會顯示新報表。The new report is displayed.

設定標準報表訂閱Configure standard report subscriptions

您可以透過 SQL   Server Reporting Services SSRS 報表管理員,在 Service Manager 中設定報表的訂閱 ( ) 。You can set up subscriptions to your reports in Service Manager through SQL Server Reporting Services (SSRS) Report Manager. 設定報表訂閱可讓您將報表傳送自動化。Configuring a subscription to a report enables you to automate the delivery of a report. 報表訂閱可以透過電子郵件傳送、儲存在報表伺服器上,甚至張貼到 Microsoft SharePoint 網站。Report subscriptions can be sent through email, stored on the report server, or even posted to a Microsoft SharePoint site.

若要建立報告訂閱To create report subscriptions

排程標準報表Schedule a standard report

在 Service Manager 中,您可以排程要定期執行的連結報表,以確保資訊是最新的。In Service Manager, you can schedule a linked report to run on a regular basis to ensure that the information is up to date. 若要這樣做,請使用 SQL   Server Reporting Services ( SSRS ) 報表管理員。To do this, use SQL Server Reporting Services (SSRS) Report Manager. 在 SSRS Report Manager 中,您可以排程單次執行的報表,也可以排程以小時、天、週或月為間隔連續執行的報表。In SSRS Report Manager, you can schedule reports to run one time or on a continuous basis at intervals of hours, days, weeks, or months. 您可以執行下列工作:You can do the following:

  • 排程標準或資料驅動訂用帳戶中的報表傳遞 - 。Schedule report delivery in a standard or data-driven subscription.

  • 排程報表歷程,定期將新的快照新增至報表歷程中。Schedule report history so that new snapshots are added to the report history at regular intervals.

  • 排程重新整理報表快照資料的時間。Schedule time to refresh the data of a report snapshot.

  • 排程快取報表在預先定義的時間到期,以便稍後重新整理此報表。Schedule the expiration of a cached report to occur at a predefined time so that it can be refreshed later.

    若要設定報表的排程,請完成 排程報表、共用資料集和訂閱中的程式。To configure a schedule for a report, complete the procedure in the Scheduling Reports, Shared Datasets, and Subscriptions.

將非 Service Manager 報表加入至報表目錄Add non-Service Manager reports to the report catalog

您可以 ( ) 使用 Service Manager 主控台中的 [報表] 工作區,從任何來源顯示 SQL Server Reporting Services SSRS 報表。You can display SQL Server Reporting Services (SSRS) reports from any source using the Reporting workspace in the Service Manager console. Service Manager 中的 [報表] 工作區會顯示 SSRS 伺服器上的 System Center Service Manager 資料夾中所包含的資料夾和報表 \ 。The Reports workspace in Service Manager displays the folders and reports that are contained in the System Center\Service Manager folder on the SSRS server. 因此,您可以將任何想要的報表加入至資料夾。Therefore, you can add any reports that you want to the folder. 例如,您可能有想要從 [報表] 工作區查看的財務報告。For example, you might have a financial report that you want to view from the Reporting workspace.

將自訂報表加入至報表目錄To add a custom report to the report catalog

  1. 在裝載 SSRS 的伺服器上,開啟報表管理員。On the server that hosts SSRS, open Report Manager. 例如,開啟 http://ReportServerName:80/ReportsFor example, open http://ReportServerName:80/Reports.

  2. 流覽至 [System Center \ ServiceManager reports] 資料夾,建立新的資料夾,並為其命名。Navigate to the System Center\ServiceManager reports folder, create a new folder, and give it a name. 例如,將資料夾命名為 財務管理For example, name the folder Financial Management.

  3. 在 [新增] 資料夾中,按一下 [ 新增資料來源],然後加入新報表的資料來源。In the new folder, click New Data Source, and then add the data source of the new report.

  4. 加入新的報表,以使用新的資料來源。Add the new report that uses the new data source.

  5. 開啟 Service Manager 主控台,選取 [ 報表 ] 工作區,然後流覽至包含報表的資料夾。Open the Service Manager console, select the Reporting workspace, and then navigate to the folder that contains the report.

  6. 按一下 [ 工作 ] 窗格中的 [ 執行報表]。In the Tasks pane, click Run Report.

Service Manager 中提供的標準報表Standard reports available in Service Manager

以下是 Service Manager 中提供的報表。The following reports are available in Service Manager.

報表區域Report area 報表名稱Report name 說明Description
活動管理Activity management 活動清單List of Activities 提供特定時間範圍內符合指定準則的活動清單。Provides a list of activities within a certain time frame that meet the specified criteria. 報表中的資料包括活動的類型、目前的狀態,以及優先順序。The data in the report includes the type of activity, the current status, and the priority.
活動管理Activity management 手動活動清單List of Manual Activities 提供特定時間範圍內亦符合指定準則的所有手動活動清單。Provides a list of all the manual activities within a certain time frame that also meet the specified criteria. 報表中的資料包括目前的狀態、階段、優先順序,以及活動指派對象的使用者。The data in the report includes the current status, stage, priority, and user to whom the activity is assigned.
活動管理Activity management 檢閱活動清單List of Review Activities 提供特定時間範圍內符合指定準則的所有檢閱活動清單。Provides a list of all the review activities within a certain time frame that meet the specified criteria. 這份報表中的資料包括目前的狀態、階段、核准情況和核准閾值。The data in this report includes the current status, stage, approval condition, and approval threshold.
活動管理Activity management 手動活動詳細資料Manual Activity Detail 提供特定手動活動的詳細資訊,包括標題、描述、狀態和受影響的客戶。Provides detailed information about a specific manual activity, including the title, description, status, and affected customers.
活動管理Activity management 檢閱活動詳細資料Review Activity Detail 提供特定檢閱活動的詳細資訊,包括標題、描述、狀態、檢閱者和核准情況。Provides detailed information about a specific review activity, including the title, description, status, reviewers, and approval condition.
活動管理Activity management 活動分佈Activity Distribution 提供指定之時間範圍期間的活動數目。Provides the number of activities during a specified time frame. 這份報表中的資料包括活動狀態、類型和階段。The data in this report includes the activity status, type, and stage. 您可以依狀態、階段或類型來篩選資料。You can filter the data by status, stage, or type.
變更管理Change management 變更管理 KPI 趨勢Change Management KPI Trend 提供 ( 在 ) 指定的時間範圍內,進行中、已完成、失敗或已取消變更要求的數目和目前狀態。Provides the number and current state (in progress, completed, failed, or canceled) of change requests during a specified time frame. 您可以依日、週、月、季或年來篩選此報表中傳回的資料。You can filter the data returned in this report by day, week, month, quarter, or year.
變更管理Change management 變更要求清單List of Change Requests 提供特定時間範圍內的變更要求清單。Provides a list of change requests within a certain time frame. 這份報表中的資料包括目前的狀態、類別,以及要求指派對象的使用者。The data in this report includes the current status, category, and user to whom the request is assigned.
變更管理Change management 變更要求詳細資料Change Request Detail 提供特定變更要求的詳細資訊,包括標題、描述、狀態、變更建立者和範本。Provides detailed information about a specific change request, including the title, description, status, change creator, and template.
設定管理Configuration management 電腦詳細資料Computer Detail 提供特定電腦的詳細組態資訊。Provides detailed configuration information for a specific computer.
設定管理Configuration management 電腦清查Computer Inventory 提供管理群組中可用電腦的清單。Provides a list of computers available in the management group. 注意: 電腦清查報告可能包含的電腦總數,與單一 Service Manager 管理群組中實際存在的電腦數目不同。Note: The Computer Inventory report might contain more total computers than actually exist in a single Service Manager management group. 這種情況不常發生,但是當您有多個管理群組共用一個資料倉儲時,就有可能發生。This situation is uncommon but possible when you have more than one management group share a data warehouse. 更具體來說,如果您在一個管理群組中手動建立電腦,並在另一個管理群組中手動建立名稱相同的電腦,資料倉儲將無法協調這兩部手動 - 建立的電腦。More specifically, if you manually create a computer in one management group and manually create a computer with the same name in another management group, the data warehouse cannot reconcile the two manually-created computers. 由於連接器探索到電腦時不會發生這種情況,因此您可以刪除手動 - 建立的電腦設定專案,然後使用連接器探索,以避免在報告中出現多部電腦。Because this situation does not occur when computers are discovered by a connector, you can avoid multiple computers appearing in the report by deleting the manually-created computer configuration item and then discover it by using a connector.
組態管理Configuration Management 軟體更新相容性趨勢Software Update Compliance Trend 提供軟體更新相容性的詳細資訊。Provides detailed information for software update compliance. 您可以依分類或類別,也可以依日、週、月、季或年來篩選這些資料。You can filter this data by classification or category, and by day, week, month, quarter, or year.
事件管理Incident management 事件分析師Incident Analyst 提供指定之分析師的關鍵效能計量。Provides key performance metrics for a specified analyst. 這份報表中的資料包括指派給分析師的事件數目、分析師解決的事件數目、分析師處理的事件數目,以及針對事件記錄的任何工作。The data in this report includes the number of incidents assigned to the analyst, the number of incidents resolved by the analyst, the number of incidents worked on by the analyst, and any labor logged against an incident.
事件管理Incident management 事件詳細資料Incident Details 提供特定事件的詳細資訊,包括標題、描述、分類、受影響的服務、受影響的設定項目以及相關的活動。Provides detailed information for a specific incident, including the title, description, classification, affected services, affected configuration items, and related activities.
事件管理Incident management 事件 KPI 趨勢Incident KPI Trend 提供事件的數目,包括超過目標解決時間的事件數目、已呈報的事件數目、平均解決時間、每個事件的工作分鐘數,以及事件積存的大小。Provides the number of incidents, including the number of incidents past their targeted resolution time, the number of escalated incidents, the average time to resolution, the labor minutes per incident, and the size of the incident backlog. 您可以依分類或類別,也可以依日、週、月、季或年來篩選這些資料。You can filter this data by classification or category, and by day, week, month, quarter, or year.
事件管理Incident management 事件解決方式Incident Resolution 提供事件的數目,包括超過目標解決時間的事件數目以及平均解決時間。Provides the number of incidents, including the number of incidents past their targeted resolution time and the average time to resolution. 您可以依日、週、月、季或年來篩選這些資料。You can filter the data by day, week, month, quarter or year.
事件管理Incident management 事件清單List of Incidents 提供特定時間範圍內所有事件的清單。Provides a list of all incidents within a certain time frame. 這份報表中的資料包括事件指派對象的使用者、建立事件的時間,以及事件目前的狀態。The data in this report includes the users to whom incidents are assigned, when the incidents were created, and the current status of the incidents.
問題管理Problem management ( ) 具有大部分事件的設定專案 CIsConfiguration Items (CIs) with Most Incidents 提供在指定的時間範圍期間,至少具有與您在 [ 每個設定項目的事件 ] 所輸入值相關事件數目的設定項目清單。Provides a list of the configuration items that have at least the number of incidents associated with them, as specified by the value you enter for Incidents per Configuration Item during the specified time frame. 此報表也包含與特定設定項目相關的變更要求數目和問題數目。This report also includes the number of change requests and problems associated with the specific configuration item.
問題管理Problem management 問題清單List of Problems 提供特定時間範圍內所有問題的清單。Provides a list of all problems within a certain time frame.
問題管理Problem management 問題詳細資料Problem detail 提供特定問題的詳細資訊。Provides detailed information for a specific problem.
版本管理Release management 發行記錄清單List of Release Records 提供特定時間範圍內所有發行記錄的清單。Provides a list of all release records within a certain time frame.
版本管理Release management 發行記錄詳細資料Release Record Detail 提供特定發行記錄的詳細資訊。Provides detailed information for a specific release record.
服務管理Service Management 服務 KPI 趨勢Service KPI Trend 針對 Service Manager、Operations Manager 和 Configuration Manager 提供跨服務、群組和集合的重要指標。Provides key metrics across services, groups and collections for Service Manager, Operations Manager, and Configuration Manager. 此報表可讓您建立趨勢與彈性群組。This report enables trending and flexible grouping.
服務管理Service Management 服務摘要Service Summary 提供 - 類似報表的計分卡,其中包含服務健全狀況的完整觀點,包括週期 - - 分析功能。Provides a scorecard-like report that includes a comprehensive view of the health of a service, including period-over-period analytic capabilities.

後續步驟Next steps

  • 閱讀 有關 使用預先定義和自訂的 Microsoft 線上分析處理 ( OLAP 資料 cube 之 Olap cube 的總覽,以瞭解資料倉儲中存在的資料 ) 。Read Overview of OLAP cubes for advanced analytics to learn about data that is present in the data warehouse by using predefined and customized Microsoft Online Analytical Processing (OLAP) data cubes.