System Center-Service Manager 中的使用者角色設定檔User role profiles in System Center - Service Manager

重要

此版本的 Service Manager 已達到終止支援,建議您 升級至 Service Manager 2019This version of Service Manager has reached the end of support, we recommend you to upgrade to Service Manager 2019.

本文提供有關 System Center-Service Manager 中的使用者角色設定檔範圍和內容的詳細資訊。This article provides detailed information about the scope and properties of user role profiles in System Center - Service Manager.

系統管理員主控台中的索引標籤Tabs in the Administrator console

下表顯示它們出現在主控台中的索引標籤和順序。The table below shows the tabs and order that they appear in the console.

使用者角色User roles 主控台中的定位順序Tab order in Console
活動實施者activity implementer 1. 工作專案1. Work Items
2. 設定2. Configurations
advanced 運算子advanced operator 1. 程式庫1. Library
2. 工作專案2. Work Items
3. 設定3. Configurations
編寫author 1. 程式庫1. Library
2. 工作專案2. Work Items
3. 設定3. Configurations
變更啟動器change initiator 1. 工作專案1. Work Items
2. 設定2. Configurations
變更管理員change manager 1. 工作專案1. Work Items
2. 設定2. Configurations
事件解決器incident resolver 1. 工作專案1. Work Items
2. 設定2. Configurations
問題分析師problem analysts 1. 工作專案1. Work Items
2. 設定2. Configurations
唯讀操作員Read Only operator 1. 工作專案1. Work Items
2. 設定2. Configurations
發行管理員Release Manager 1. 工作專案1. Work Items
2. 設定2. Configurations
服務要求分析師Service Request Analyst 1. 工作專案1. Work Items
2. 設定2. Configurations
工作流程Workflow 1. 工作專案1. Work Items
2. 設定2. Configurations

預設使用者角色Default user roles

動作action 允許的角色allowed roles
閱讀知識文章read knowledge articles 活動實施者、高階操作員、作者、變更啟動器、變更管理員、終端使用者、事件解決器、問題分析師、唯讀操作員、發行管理員、服務要求分析師、工作流程activity implementer, advanced operator, author, change initiator, change manager, end user, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow
編輯知識文章edit knowledge articles advanced 運算子,作者advanced operator, author
建立知識文章create knowledge articles advanced 運算子,作者advanced operator, author
刪除知識文章delete knowledge article advanced 運算子,作者advanced operator, author
建立變更要求和活動create change requests and activities 活動實施者,advanced 操作員,作者,變更啟動器,變更管理員,事件解決器,問題分析師,唯讀操作員,發行管理員,服務要求分析師,工作流程activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow
建立事件和活動create incident and activities 活動實施者,advanced 操作員,作者,變更啟動器,變更管理員,事件解決器,問題分析師,唯讀操作員,發行管理員,服務要求分析師,工作流程activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow
建立問題記錄create problem records 活動實施者,advanced 操作員,作者,變更啟動器,變更管理員,事件解決器,問題分析師,唯讀操作員,發行管理員,服務要求分析師,工作流程activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow
建立發行記錄create release records 活動實施者,advanced 操作員,作者,變更啟動器,變更管理員,事件解決器,問題分析師,唯讀操作員,發行管理員,服務要求分析師,工作流程activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow
建立服務要求和活動create service requests and activities 活動實施者,advanced 操作員,作者,變更啟動器,變更管理員,事件解決器,問題分析師,唯讀操作員,發行管理員,服務要求分析師,工作流程activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow
編輯變更要求edit change requests advanced 操作員、作者、變更管理員、工作流程advanced operator, author, change manager, workflow
編輯事件edit incidents advanced 操作員、作者、事件解決器、工作流程advanced operator, author, incident resolver, workflow
編輯問題記錄edit problem records advanced 操作員、作者、問題分析師、工作流程advanced operator, author, problem analyst, workflow
編輯發行記錄edit release records advanced 操作員、作者、發行管理員、工作流程advanced operator, author, release manager, workflow
編輯服務要求edit service requests advanced 操作員、作者、服務要求分析師、工作流程advanced operator, author, service request analyst, workflow
更新變更要求的狀態update status for change requests advanced 操作員、作者、變更管理員、工作流程advanced operator, author, change manager, workflow
更新事件的狀態update status for incidents advanced 操作員、作者、事件解決器、工作流程advanced operator, author, incident resolver, workflow
更新問題記錄的狀態update status for problem records advanced 操作員、作者、問題分析師、工作流程advanced operator, author, problem analyst, workflow
更新發行記錄的狀態update status for release records advanced 操作員、作者、發行管理員、工作流程advanced operator, author, release manager, workflow
更新服務要求的狀態update status for service requests advanced 操作員、作者、服務要求分析師、工作流程advanced operator, author, service request analyst, workflow
更新手動活動的狀態update status for manual activity advanced 操作員、作者、變更管理員、事件解決器、發行管理員、服務要求分析師、工作流程advanced operator, author, change manager, incident resolver, release manager, service request analyst, workflow
更新審核活動的狀態update status for review activity advanced 操作員、作者、變更管理員、發行管理員、服務要求分析師、工作流程advanced operator, author, change manager, release manager, service request analyst, workflow
建立 CIscreate CIs advanced 操作員、作者、工作流程advanced operator, author, workflow
更新 CIsupdate CIs advanced 操作員、作者、工作流程advanced operator, author, workflow
刪除 CIsdelete CIs advanced 操作員、作者、工作流程advanced operator, author, workflow
建立使用者喜好設定create user preference 活動實施者,advanced 操作員,作者,變更啟動器,變更管理員,事件解決器,問題分析師,唯讀操作員,發行管理員,服務要求分析師,工作流程activity implementer, advanced operator, author, change initiator, change manager, incident resolver, problem analyst, read only operator, release manager, service request analyst, workflow
更新使用者喜好設定update user preference 它們只能自我更新。They can update them self only. 假設活動實施者使用者登入為 "ABC1" 使用者,則只能更新 "ABC1"。Say Activity implementer user login as "ABC1" user then he can update "ABC1" only. 與所有使用者角色相同。Same with all the user roles.

Service Manager 中的預設使用者角色關聯性Default user role relationships in Service Manager

WorkItemAboutConfigItem- > ConfigurationItemWorkItemAboutConfigItem -> ConfigurationItem

  • 變更要求-advanced 操作員、作者、變更管理員、工作流程change requests - advanced operator, author, change manager, workflow
  • 事件記錄-advanced 操作員、作者、事件解決器、工作流程incident records - advanced operator, author, incident resolver, workflow
  • 問題記錄-advanced 操作員、作者、問題分析師、工作流程problem records - advanced operator, author, problem analyst, workflow
  • 發行記錄-advanced 操作員、作者、發行管理員、工作流程release record - advanced operator, author, release manager, workflow
  • 服務要求-advanced 操作員、作者、服務要求分析師、工作流程service request - advanced operator, author, service request analyst, workflow

WorkItemRelatesToConfigItem > ConfigurationItemWorkItemRelatesToConfigItem > ConfigurationItem

  • 變更要求– advanced 操作員、作者、變更管理員、工作流程change request – advanced operator, author, change manager, workflow
  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 問題記錄– advanced 操作員、作者、問題分析師、工作流程problem record – advanced operator, author, problem analyst, workflow
  • 發行記錄– advanced 操作員、作者、發行管理員、工作流程release record – advanced operator, author, release manager, workflow
  • 服務要求– advanced 操作員、作者、服務要求分析師、工作流程service request – advanced operator, author, service request analyst, workflow

EntityLinksToKnowledgeDocument > ConfigurationItemEntityLinksToKnowledgeDocument > ConfigurationItem

  • 變更要求– advanced 操作員、作者、變更管理員、工作流程change request – advanced operator, author, change manager, workflow
  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 問題記錄– advanced 操作員、作者、問題分析師、工作流程problem record – advanced operator, author, problem analyst, workflow
  • 發行記錄– advanced 操作員、作者、發行管理員、工作流程release record – advanced operator, author, release manager, workflow
  • 服務要求– advanced 操作員、作者、服務要求分析師、工作流程service request – advanced operator, author, service request analyst, workflow

WorkItemRelatesToWorkItem > 工作專案WorkItemRelatesToWorkItem > WorkItem

  • 變更要求– advanced 操作員、作者、變更管理員、工作流程change request – advanced operator, author, change manager, workflow
  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 問題記錄– advanced 操作員、作者、問題分析師、工作流程problem record – advanced operator, author, problem analyst, workflow
  • 發行記錄– advanced 操作員、作者、發行管理員、工作流程release record – advanced operator, author, release manager, workflow
  • 服務要求– advanced 操作員、作者、服務要求分析師、工作流程service request – advanced operator, author, service request analyst, workflow

WorkItemAffectedUserWorkItemAffectedUser

  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 服務要求– advanced 操作員、作者、服務要求分析師、工作流程service request – advanced operator, author, service request analyst, workflow

WorkItemAssignedToUserWorkItemAssignedToUser

  • 變更要求– advanced 操作員、作者、變更管理員、工作流程change request – advanced operator, author, change manager, workflow
  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 問題記錄-advanced 操作員、作者、問題分析師、工作流程problem record - advanced operator, author, problem analyst, workflow
  • 發行記錄-advanced 操作員、作者、發行管理員、工作流程release record - advanced operator, author, release manager, workflow
  • 服務要求-advanced 操作員、作者、服務要求分析師、工作流程service request - advanced operator, author, service request analyst, workflow

FileAttachmentAddedByUserFileAttachmentAddedByUser

  • 變更要求– advanced 操作員、作者、變更管理員、工作流程change request – advanced operator, author, change manager, workflow
  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 問題記錄-advanced 操作員、作者、問題分析師、工作流程problem record - advanced operator, author, problem analyst, workflow
  • 發行記錄-advanced 操作員、作者、發行管理員、工作流程release record - advanced operator, author, release manager, workflow
  • 服務要求-advanced 操作員、作者、服務要求分析師、工作流程service request - advanced operator, author, service request analyst, workflow

BillableTimeHasWorkingUserBillableTimeHasWorkingUser

  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow

IncidentPrimaryOwnerIncidentPrimaryOwner

  • 事件記錄-advanced 操作員、作者、事件解決器、工作流程incident record - advanced operator, author, incident resolver, workflow

TroubleTicketResolvedByUserTroubleTicketResolvedByUser

  • 變更要求– advanced 操作員、作者、變更管理員、工作流程change request – advanced operator, author, change manager, workflow
  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 問題記錄-advanced 操作員、作者、問題分析師、工作流程problem record - advanced operator, author, problem analyst, workflow
  • 發行記錄-advanced 操作員、作者、發行管理員、工作流程release record - advanced operator, author, release manager, workflow
  • 服務要求-advanced 操作員、作者、服務要求分析師、工作流程service request - advanced operator, author, service request analyst, workflow

TroubleTicketClosedByUserTroubleTicketClosedByUser

  • 變更要求– advanced 操作員、作者、變更管理員、工作流程change request – advanced operator, author, change manager, workflow
  • 事件記錄– advanced 操作員、作者、事件解決器、工作流程incident record – advanced operator, author, incident resolver, workflow
  • 問題記錄-advanced 操作員、作者、問題分析師、工作流程problem record - advanced operator, author, problem analyst, workflow
  • 發行記錄-advanced 操作員、作者、發行管理員、工作流程release record - advanced operator, author, release manager, workflow
  • 服務要求-advanced 操作員、作者、服務要求分析師、工作流程service request - advanced operator, author, service request analyst, workflow

ReviewerIsUserReviewerIsUser

  • 審核活動-advanced 操作員、作者、變更管理員、發行管理員、服務要求分析師、工作流程review activity - advanced operator, author, change manager, release manager, service request analyst, workflow

ReviewerVotedByUseReviewerVotedByUse

  • 審核活動-advanced 操作員、作者、變更管理員、發行管理員、服務要求分析師、工作流程review activity - advanced operator, author, change manager, release manager, service request analyst, workflow

WorkItemRelatesToRequestOffering > RequestOfferingWorkItemRelatesToRequestOffering > RequestOffering

  • advanced 運算子advanced operator
  • 編寫author

ServiceOfferingRelatesToRequestOffering > RequestOfferingServiceOfferingRelatesToRequestOffering > RequestOffering

  • advanced 運算子advanced operator
  • 編寫author

隱含的許可權Implied permissions

以下是 Service Manager 的隱含許可權。The following are implied permissions for Service Manager.

ImpliedIncidentAffectedUserImpliedIncidentAffectedUser

隱含受影響之使用者設定檔的許可權是透過 WorkItemAffectedUser 關聯性來授與。The permissions for the implied Affected User profile are granted through the WorkItemAffectedUser relationship.

作業Operation 類型Type 屬性Property 關聯性Relationship
讀取Read 事件或服務要求實例,以及包含在內的任何事件。Incident or service request instances, and anything that is contained within. 事件實例的所有屬性。All properties of an incident instance. 所有包含事件或服務要求實例的關聯性。All relationships that include the incident or service request instance.
建立Create 受使用者影響的工作專案:Work items that the user is affected by:

-工作專案記錄檔- Work item log
-檔案附件- File attachment
工作專案記錄檔的所有屬性,以及事件或服務要求實例的檔案附件。All properties of a work item log and a file attachment for the incident or service request instance. 事件或服務要求實例的檔案附件。File attachment for an incident or service request instance.
更新Update 受使用者影響的工作專案:Work items that the user is affected by:

-事件- Incident
-服務要求- Service request
-工作專案記錄檔- Work item log
-檔案附件- File attachment
事件或服務要求實例的所有屬性。All properties of an incident or service request instance. 事件實例 BillableTimeHasWorkingUser->使用者。Incident instance BillableTimeHasWorkingUser->User.
刪除Delete 使用者受到檔案附件影響的工作專案Work item that the user is affected by - File attachment 事件或服務要求實例的檔案附件。File attachment for an incident or service request instance. 事件或服務要求實例的檔案附件。File attachment for an incident or service request instance.

ImpliedReviewerImpliedReviewer

隱含審核活動稽核者設定檔的許可權是透過 ReviewerIsUser 關聯性來授與。The permissions for the implied Review Activity Reviewer profile are granted through the ReviewerIsUser relationship.

作業Operation 類型Type 屬性Property 關聯性Relationship
讀取Read 審核者實例和包含在內的任何事物。Reviewer instances and anything that is contained within. 審核者實例的所有屬性,以及包含在內的任何內容。All properties of a Reviewer instances and anything that is contained within. 所有包含審核者實例的關聯性,以及包含在內的任何關聯性。All relationships that include the Reviewer instance, and anything that is contained within.
建立Create None None None
更新Update None 審核者實例:Reviewer instances:

-評論者評論- Reviewer.Comments
-DecisionDate- Reviewer.DecisionDate
-審核者。決策- Reviewer.Decision
審核者實例:Reviewer Instances:

-ReviewerVotedByUser->使用者- ReviewerVotedByUser->User
-ReviewerVotedByUser->審核者- ReviewerVotedByUser->Reviewer
刪除Delete None None None

ImpliedActivityEditorImpliedActivityEditor

隱含指派至使用者設定檔的許可權是透過 WorkItemAssignedToUser 關聯性來授與。The permissions for the implied Assigned To User profile are granted through the WorkItemAssignedToUser relationship.

作業Operation 類型Type 屬性Property 關聯性Relationship
讀取Read 活動實例和其中包含的任何事物。Activity instances and anything that is contained in it. None None
建立Create 指派給使用者的工作專案實例:Work item instances that the user is assigned to:

-活動- Activity
-審核者- Reviewer
與工作專案實例相關之活動和審核者實例的所有屬性。All properties of Activity and Reviewer instances that are related to a work item instance. 與工作專案實例相關的所有活動和審核者實例。All the Activity and Reviewer instances that are related to a work item Instance.
更新Update 指派給使用者的工作專案實例:活動Work item instances that the user is assigned to: Activity 活動和工作專案實例的所有屬性。All properties of an activity and the work item instances. 與工作專案實例相關的所有活動實例。All Activity instances that are related to the work item Instance.
刪除Delete None None None

ImpliedConfigItemCustodianImpliedConfigItemCustodian

隱含 CI 擁有 者設定檔的許可權是透過 ConfigItemOwnedByUser 關聯性來授與。The permissions for the implied CI Owner profile are granted through the ConfigItemOwnedByUser relationship.

作業Operation 類型Type 屬性Property 關聯性Relationship
讀取Read 設定專案實例和包含在內的任何專案。Configuration item instances and anything that is contained within. 設定專案實例的所有屬性,以及其中包含的任何內容。All properties of a configuration item instance and anything that is contained in it. 所有包含設定專案實例的關聯性,以及其中包含的任何專案。All relationships that include a configuration item instance, and anything that is contained in it.
建立Create None None None
更新Update None None 設定專案實例-WorkItemAboutConfigItemConfiguration item Instance - WorkItemAboutConfigItem
刪除Delete None None None

ImpliedPrimaryComputerUserImpliedPrimaryComputerUser

隱含 CI 主要使用者設定檔的許可權是透過 ComputerPrimaryUser 關聯性來授與。The permissions for the implied CI Primary User profile are granted through the ComputerPrimaryUser relationship.

作業Operation 類型Type 屬性Property 關聯性Relationship
讀取Read 設定專案實例和包含在內的任何專案。Configuration item instances and anything that is contained within. 設定專案實例的所有屬性,以及包含在內的任何內容。All properties of a configuration item instance and anything that is contained within. 所有包含設定專案實例的關聯性,以及包含在內的任何關聯性。All relationships that include the configuration item instance and anything that is contained within.
建立Create None None None
更新Update None None None
刪除Delete None None None