技術支援詐騙Tech support scams

技術支援詐騙是一個行業範圍的問題,欺詐者使用 scare 戰術來欺騙使用者支付不必要的技術支援服務,以修正 contrived 裝置、平臺或軟體問題。Tech support scams are an industry-wide issue where scammers use scare tactics to trick users into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems.

技術支援詐騙的運作方式How tech support scams work

詐騙者可以直接撥打您的電話,並假裝成為軟體公司的代表。Scammers may call you directly on your phone and pretend to be representatives of a software company. 他們甚至可以欺騙來電者識別碼,讓它顯示來自受信任公司的合法支援電話號碼。They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. 接著他們可以要求您安裝可讓他們遠端存取您裝置的應用程式。They can then ask you to install applications that give them remote access to your device. 使用遠端存取時,這些經驗豐富的詐騙者可以將正常的系統輸出偽裝成問題的跡象。Using remote access, these experienced scammers can misrepresent normal system output as signs of problems.

詐騙者也可能會在您所造訪的網站上顯示虛假的錯誤訊息,以啟動連絡人,顯示支援號碼並誘使您通話。Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. 它們也可以讓您的瀏覽器在全螢幕上顯示,並顯示不會消失的快顯訊息,實質上就是鎖定您的瀏覽器。They can also put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser. 這些虛假錯誤訊息旨在欺騙您撥打已指示的技術支援熱線。These fake error messages aim to trick you into calling an indicated technical support hotline. 請注意,Microsoft 錯誤和警告訊息永遠不會包含電話號碼。Note that Microsoft error and warning messages never include phone numbers.

當您與詐騙者接洽時,他們可以針對您的「問題」提供虛假的解決方案,並要求以一次性或訂閱形式支付給假想支援服務。When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.

如需詳細資訊,請查看 已知技術支援詐騙號碼和流行網頁詐騙For more information, view known tech support scam numbers and popular web scams.

如何針對技術支援詐騙提供防護How to protect against tech support scams

分享並執行有關如何 防止惡意程式碼感染的一般秘訣。Share and implement the general tips on how to prevent malware infection.

另請務必記住下列事項:It is also important to keep the following in mind:

  • Microsoft 不會傳送未經許可的電子郵件訊息,或撥打電話給您的個人或財務資訊,或是修正您的電腦。Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to fix your computer.

  • 與 Microsoft 的任何通訊都必須由您啟動。Any communication with Microsoft has to be initiated by you.

  • 不要在快顯視窗中撥打電話號碼。Don’t call the number in the pop-ups. Microsoft 的錯誤和警告訊息永遠不會包含電話號碼。Microsoft’s error and warning messages never include a phone number.

  • 僅從正式的供應商網站或 Microsoft 網上商店下載軟體。Download software only from official vendor websites or the Microsoft Store. 請務必小心地從協力廠商網站下載軟體,因為有些人可能已修改,而不需要撰寫者的知識,就能支援騙局惡意程式碼及其他威脅。Be wary of downloading software from third-party sites, as some of them might have been modified without the author’s knowledge to bundle support scam malware and other threats.

  • 流覽網際網路時,請使用 Microsoft EdgeUse Microsoft Edge when browsing the internet. 它會封鎖使用 Windows Defender SmartScreen 的已知支援詐騙網站, (也是由 Internet Explorer) 使用。It blocks known support scam sites using Windows Defender SmartScreen (which is also used by Internet Explorer). 此外,Microsoft Edge 可以停止由這些網站使用的快顯對話方塊迴圈。Furthermore, Microsoft Edge can stop pop-up dialogue loops used by these sites.

  • 在 Windows 10 中啟用 Microsoft Defender 防毒軟體Enable Microsoft Defender Antivirus in Windows 10. 它會偵測並移除已知的支援騙局惡意程式碼。It detects and removes known support scam malware.

如果有資訊提供給技術支援人員,該怎麼辦What to do if information has been given to a tech support person

  • 卸載詐騙者要求安裝的應用程式。Uninstall applications that scammers asked to be install. 如果已授與存取權,請考慮重設裝置If access has been granted, consider resetting the device

  • 使用 Microsoft Defender 防毒軟體執行完整的掃描,以移除任何惡意程式碼。Run a full scan with Microsoft Defender Antivirus to remove any malware. 只要有可用的安全性更新,就立即套用。Apply all security updates as soon as they are available.

  • 變更密碼。Change passwords.

  • 如果您已付款,請撥打電話卡片提供者來沖銷費用。Call your credit card provider to reverse the charges, if you have already paid.

  • 監視反常的登入活動。Monitor anomalous logon activity. 使用 Windows Defender 防火牆封鎖您不能存取的服務的流量。Use Windows Defender Firewall to block traffic to services that you would not normally access.

報告技術支援詐騙Reporting tech support scams

您可以透過報告技術支援詐騙,協助 Microsoft 停止詐騙者(無論是透過 Microsoft 或其他技術公司)。Help Microsoft stop scammers, whether they claim to be from Microsoft or from another tech company, by reporting tech support scams:

www.microsoft.com/reportascamwww.microsoft.com/reportascam

您也可以透過填入不安全的網站表單或使用網頁瀏覽器功能,來舉報您懷疑是仿冒網站的任何不安全網站,或是直接在 Microsoft 中包含惡意內容。You can also report any unsafe website that you suspect is a phishing website or contains malicious content directly to Microsoft by filling out a Report an unsafe site form or using built in web browser functionality.