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Hi Support team,
A user from our client can't open encrypted emails on his new computer but he can on the old one. I installed Azure Information Protection Viewer but he is still getting below error.
Could you please help me on this?
Thanks,
Jean Olivier Gasore
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
@Jean Olivier Gasore , if you try using Set-AIPFileLabel, do you see any additional messages in the error logs? Note that when document has been signed through a digital signing provider, the error you cited is expected since AIP cannot protect a file that has been previously encrypted or locked.
Hi Marilee,
Should I have to run this command Set-AIPFileLabel in PowerShell on the device with the issue?
Thanks,
Jean Olivier Gasore